1. England K. Curry
5826 Spring Rock Circle Columbus, OH 43229
Mobile: 614-678-0997
Email: england.curry@yahoo.com
LinkedIn: https://www.linkedin.com/in/england-curry-28b0a2110
Qualifications:
 Substantial experience and outstanding skills in customer service
 Excellent interpersonal skills, ability to work well with others
 Exceptional leadership skills concerning team initiatives
 Accustomed to working in fast-paced environments with the ability to think quickly and
successfully handle caller issues
Education:
Columbus State Community College, Columbus, Ohio (Expected Grad Date:
Jan 2017)
 Associates Degree in Computer Science
GPA: 3.
0
Work History
:
IS Desktop Services Intern, Nationwide Children's Hospital (2015- Present)
 Respond to incident requests for hardware and software issues
 Collaborate with internal departments for specific issues
 Resolve issues in timely manner
 Communicate with users via email, in person, or phone
 Assist with projects/deployments
 Reimage computers
 Manage the opening and closing of request tickets
Senior Service Specialist, JP Morgan Chase (2013-2015)
 Resolved complex issues by submitting research tickets for further investigation
 Proficiently and professionally responded to angry callers by repairing trust and locating
resources for problem resolution
 Forward requests and unresolved issues to the designated resource by communicating and
coordinating with internal departments
 Assisted customer service specialists who needed a resolution for a product or account
Customer Service Specialist, JP Morgan Chase (2012-2013)
 Provided customer support in busy call center environment
 Established productive relationships to win customer loyalty
 Improved service by being able to quickly understand and interpret customers' needs and
wants
References available upon reques

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