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Making the most of mobile
Jonathan Abraham
Industry Head. Mobile
17.07.12




                        Google Confidential and Proprietary
1   Win moments that matter


2   Make smarter decisions


3   Go bigger faster



                              Google Confidential and Proprietary
Searching, Shopping, Socializing, Mapping, Playing and Talking



  So… what about your business?
      Get going, or get left behind

                                                   Google Confidential and Proprietary
UK smartphone penetration




Use their mobile device to access
the web every day in the U.K
                                    Google Confidential and Proprietary
    Source: ourmobileplanet.com
www.ourmobileplanet.com
Mobile is becoming our
           number 1 entertainment
                    device
                                    3 hours of
                   YouTube sees
                                     video is
                    600M mobile
   YouTube                         uploaded per
                    views a day,
 mobile traffic                      minute to
                      more than
tripled in 2011                    YouTube from
                    10% of total
                                      mobile
                     video views
                                     devices
                                      Google Confidential and Proprietary
 Source: YouTube
Of UK mobile users seek
local information




take action after looking up
local content
                                Google Confidential and Proprietary
  Source: ourmobileplanet.com
The most social device
enabling new forms of
   communications
9
Google Confidential and Proprietary
Google Confidential and Proprietary
Google Confidential and Proprietary
Google Confidential and Proprietary
Google Confidential and Proprietary
Google Confidential and Proprietary
4 Key Questions
How Does Mobile Change My Value Proposition?


How Does Mobile Change My Web Presence?

Is Our Organization Adapting to Mobile?


How Should Our Marketing Adapt to Mobile?

                                            Google Confidential and Proprietary
How Does Mobile
Change My Value
                       1
Proposition?


                  Google Confidential and Proprietary
have changed their
                                                                  mind about purchasing
                                                                  a product or service
                                                                  in store - as of a result of information gathered using a
                                                                  smartphone*




                                                              “The four walls of
                                                               the store have
                                                               become porous.”**
Source: * OurMobilePlanet **IDC retail insights article in the Wall Street Journal December 15, 2010,
Source: The Guardian, October 2011; Marketing Week, October 2011
Barclays Pingit
Hotels.com
Chrome Browser Demo




Voice and visual search are
   new ways to interact
How does Mobile
impact our digital
                          2
destinations?


                     Google Confidential and Proprietary
How Does Your Site Appear
to Mobile Users?



   57                      %                                40            %
                                                            Have turned to a
                                                            competitor’s site after
                                                            bad mobile experience
   Won’t recommend
   business with poorly-
   designed mobile site


                                                                          Google Confidential and Proprietary
  Source: Compuware. “What Users Want from Mobile.” 2011.
Branded Mobile Apps




  Offer users      Design your app
                                      Promote your
entertainment,      for the largest
                                          app
 utility or both   mobile platforms
E-bookers
Ten mobile site best practices
     keep it quick                                  make it easy to convert
     help mobile users - design your site           focus on information that
     to load quickly and make copy easy to scan.    will aid conversion.

     simplify navigation                            make it local
     clear navigation, hierarchy and vertical       include functionality that helps people
     scrolling aid access to information.           find you and get to you.

     be thumb friendly                              make it seamless
     design your site so that even large            bring as much of the functionality of your
     hands can interact with it easily.             desktop site to mobile as you can.

     design for visibility                          use mobile site redirects
     ensure that your content can be read           give users a choice to go back to the desktop
                                                    site, but make it easy to return to the mobile
     at arm’s length.                               site.

     make it accessible                             learn, listen & iterate
     ideally, your mobile site should work across   good mobile sites are user-centric, meaning
     all mobile devices and all handset             they’re built with input from your audience.
     orientations.



28
www.howtogetmo.com
How does mobile
help us to make
                          3
smarter decisions?


                     Google Confidential and Proprietary
Which screen, when?
The screen a user chooses to engage with is largely driven by context

CONSTANT COMPANION
• All the time, On the go                 ADMIN WORKHORSE        BACKGROUND
• Location specific                      • Daytime, work         ENTERTAINMENT?
• Personal                               • Task oriented         • Morning, info
                                         • Solitary experience   • Evening , entertainment
                                                                 • Shared or solitary experience
              COUCH COMPANION
              • Evening, “lean back”
              • Web surfing & shopping
              • Entertainment
              • Shared experience
Searches across 3 screens compliment
                         each other
                                   Hourly Distribution of Searches by Platform
                                              (doesn’t reflect absolute traffic volume)

           Night                   Morning                             Day                          Evening




                                                      3 devices allow for constant connectivity in
                                                               the evenings and weekends
12:00 AM       3:00 AM          6:00 AM          9:00 Tablet
                                                      AM          12:00 PM
                                                                   Mobile       Desktop PM
                                                                                  3:00              6:00 PM          9:00 PM



      Source: Google internal data, 2011. % of each platform’s traffic shown hourly for one day. Does not indicate absolute or
      relative traffic volumes.
How should our
marketing adapt
                       4
to mobile?


                  Google Confidential and Proprietary
Search strategy
                Mobile search queries have
                grown 5X in the past 2 years



  Separate
                                Implement    Specific ads
 mobile and
                                mSearch Ad   for different
  desktop
                                 Formats      locations
 campaigns

Source: themobileplaybook.com
Starwood
Hotels & Resorts
Advertisers have seen significant results when
         integrating across all screens
Key results across multiple case studies:



         +48% recall
          +4 reach pts
         2X frequency
    Source: Nielsen Multi-Screen Lab Study, September 2011; Google Incremental Reach
    Preliminary Results from 6 US studies for total YT/GDN campaigns
Google Confidential and Proprietary
4 Key Questions
How Does Mobile Change My Value Proposition?


How Does Mobile Change My Web Presence?

Is Our Organization Adapting to Mobile?


How Should Our Marketing Adapt to Mobile?

                                            Google Confidential and Proprietary
Thank you.


             Google Confidential and Proprietary

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Ja making the most of mobile final

  • 1. Making the most of mobile Jonathan Abraham Industry Head. Mobile 17.07.12 Google Confidential and Proprietary
  • 2. 1 Win moments that matter 2 Make smarter decisions 3 Go bigger faster Google Confidential and Proprietary
  • 3. Searching, Shopping, Socializing, Mapping, Playing and Talking So… what about your business? Get going, or get left behind Google Confidential and Proprietary
  • 4. UK smartphone penetration Use their mobile device to access the web every day in the U.K Google Confidential and Proprietary Source: ourmobileplanet.com
  • 6. Mobile is becoming our number 1 entertainment device 3 hours of YouTube sees video is 600M mobile YouTube uploaded per views a day, mobile traffic minute to more than tripled in 2011 YouTube from 10% of total mobile video views devices Google Confidential and Proprietary Source: YouTube
  • 7. Of UK mobile users seek local information take action after looking up local content Google Confidential and Proprietary Source: ourmobileplanet.com
  • 8. The most social device enabling new forms of communications
  • 9. 9
  • 10. Google Confidential and Proprietary
  • 11. Google Confidential and Proprietary
  • 12. Google Confidential and Proprietary
  • 13. Google Confidential and Proprietary
  • 14. Google Confidential and Proprietary
  • 15. Google Confidential and Proprietary
  • 16. 4 Key Questions How Does Mobile Change My Value Proposition? How Does Mobile Change My Web Presence? Is Our Organization Adapting to Mobile? How Should Our Marketing Adapt to Mobile? Google Confidential and Proprietary
  • 17. How Does Mobile Change My Value 1 Proposition? Google Confidential and Proprietary
  • 18. have changed their mind about purchasing a product or service in store - as of a result of information gathered using a smartphone* “The four walls of the store have become porous.”** Source: * OurMobilePlanet **IDC retail insights article in the Wall Street Journal December 15, 2010,
  • 19. Source: The Guardian, October 2011; Marketing Week, October 2011
  • 22. Chrome Browser Demo Voice and visual search are new ways to interact
  • 23.
  • 24. How does Mobile impact our digital 2 destinations? Google Confidential and Proprietary
  • 25. How Does Your Site Appear to Mobile Users? 57 % 40 % Have turned to a competitor’s site after bad mobile experience Won’t recommend business with poorly- designed mobile site Google Confidential and Proprietary Source: Compuware. “What Users Want from Mobile.” 2011.
  • 26. Branded Mobile Apps Offer users Design your app Promote your entertainment, for the largest app utility or both mobile platforms
  • 28. Ten mobile site best practices keep it quick make it easy to convert help mobile users - design your site focus on information that to load quickly and make copy easy to scan. will aid conversion. simplify navigation make it local clear navigation, hierarchy and vertical include functionality that helps people scrolling aid access to information. find you and get to you. be thumb friendly make it seamless design your site so that even large bring as much of the functionality of your hands can interact with it easily. desktop site to mobile as you can. design for visibility use mobile site redirects ensure that your content can be read give users a choice to go back to the desktop site, but make it easy to return to the mobile at arm’s length. site. make it accessible learn, listen & iterate ideally, your mobile site should work across good mobile sites are user-centric, meaning all mobile devices and all handset they’re built with input from your audience. orientations. 28
  • 30. How does mobile help us to make 3 smarter decisions? Google Confidential and Proprietary
  • 31. Which screen, when? The screen a user chooses to engage with is largely driven by context CONSTANT COMPANION • All the time, On the go ADMIN WORKHORSE BACKGROUND • Location specific • Daytime, work ENTERTAINMENT? • Personal • Task oriented • Morning, info • Solitary experience • Evening , entertainment • Shared or solitary experience COUCH COMPANION • Evening, “lean back” • Web surfing & shopping • Entertainment • Shared experience
  • 32. Searches across 3 screens compliment each other Hourly Distribution of Searches by Platform (doesn’t reflect absolute traffic volume) Night Morning Day Evening 3 devices allow for constant connectivity in the evenings and weekends 12:00 AM 3:00 AM 6:00 AM 9:00 Tablet AM 12:00 PM Mobile Desktop PM 3:00 6:00 PM 9:00 PM Source: Google internal data, 2011. % of each platform’s traffic shown hourly for one day. Does not indicate absolute or relative traffic volumes.
  • 33. How should our marketing adapt 4 to mobile? Google Confidential and Proprietary
  • 34. Search strategy Mobile search queries have grown 5X in the past 2 years Separate Implement Specific ads mobile and mSearch Ad for different desktop Formats locations campaigns Source: themobileplaybook.com
  • 36. Advertisers have seen significant results when integrating across all screens Key results across multiple case studies: +48% recall +4 reach pts 2X frequency Source: Nielsen Multi-Screen Lab Study, September 2011; Google Incremental Reach Preliminary Results from 6 US studies for total YT/GDN campaigns
  • 37. Google Confidential and Proprietary
  • 38. 4 Key Questions How Does Mobile Change My Value Proposition? How Does Mobile Change My Web Presence? Is Our Organization Adapting to Mobile? How Should Our Marketing Adapt to Mobile? Google Confidential and Proprietary
  • 39. Thank you. Google Confidential and Proprietary

Editor's Notes

  1.  
  2. Source: emarketer, Yahoo! And Razorfish “Evolution of Marketing” conducted by Ipsos Nov, 2011Source: Google, Understanding Tablet Users, US, March, 2011. n= 1,430, all members of the Google Mobile Display NetworkWork / daytime = desktop + mobileCommute = mobile Home = tabletsTablets are more of a “lean back” device while sitting on the couch, whereas smartphone devices may be used in a similar way but are also used in the office and on-the-go throughout the day