Jonathan Wall, Director of Product Marketing at Ektron and Jay Burling, Director of Web Application at Hendrix College, discuss:
- 9 tips and best practices for mobile engagement
- How to use mobile to enrich the student experience
- How Hendrix College created a mobile presence in 3 months
Beyond Boundaries: Leveraging No-Code Solutions for Industry Innovation
Embracing the mobile frontier and reaching the digital natives
1. Embracing the Mobile Frontier and
Reaching the Digital Natives
Jonathan Wall Jay Burling
Jonathan.wall@ektron.com burling@hendrix.edu
@jwall @jayburling
V1.01
2. WHAT YOU WILL LEARN:
• Mobile trends: How prospective and current
students use mobile today
• How to create a mobile strategy
• Native apps vs. mobile web:
Which is better?
• How Hendrix College created
a mobile presence in 3 months
• Tips and best practices
• Where to start
3.
4. By the end of 2014, the
installed base of devices
based on mobile operating
systems will exceed the
total installed base of all PC
based systems.
6. WELCOME TO THE POST PC ERA
15.4m
15.1m
13m
11.9m
9.8m
Acer Dell Lenovo HP iPad
7. MOBILE TRENDS
SMARTPHONE TABLET OWNERSHIP
OWNERSHIP AMONG TEENS
70% 70%
60% 60%
63% 50%
20%
50% 58%
40%
40%
30%
30%
20% 44%
20%
10%
10%
0%
0% Currently own
Teens 13-17 Undergrads Plan to buy in next 6 months
8. MOBILE STRATEGY?
Templates?
Current Students?
m.site.edu?Responsive
Web?
Faculty and Staff? Smartphones? Tablets?
9. MOBILE FIRST
1. GROW TH = OPPORTUNITY
2. CONSTRA INTS = FOCUS
3. CA PA BILITIES = INNOVATION
111
10. RESPONSIVE WEB DESIGN
“A website that
responds to the
device that
accesses it and
delivers the
appropriate
output.”
Ethan Marcotte
11. 4. MOBIILE FIRST
MOBILE MATURITY
MODEL 3. FRIENDLY
Think
mobile
2. FOCUS Site-wide first
1. FORGET IT Subset of mobile
high value experience • Mobile strategy
pages, render and vision
Stay , limited
device • Optimized for • Extensive use of
HTML 5
stagnant support speed
• Fluid, not fixed • Leverage device
design capabilities like
• Support popular location, orientat
• Mobile enabled
• Flash devices & screen ion, cameras,
site applications
• Fixed Page sizes • Tough centric-
• Segment
Layout • Simplified user interactions
devices by
• Slow page loads navigation for – DRAG CLICK
screen size and
• Complex Nav mobile pages PRESS
features
TARGETED, RELEVANT CONTENT
12. NATIVE APPS VS MOBILE WEB
Responsive Web Mobile Web Mobile App
Easy to update content
Accessible to all, no installation
required
No need to download new version
to upgrade
Content discoverable through
search
User experience similar on different
mobile platforms
Lower cost/time to develop
Full website content providers
Only need to update one site
Offline use
Uses device capabilities –
camera, accelerometer
http://gomobile.tamu.edu/Texas_A_M_Mobile_Strategy/index.php
14. HENDRIX WEB AND MOBILE GOALS
• Provide ALL of the site’s content
• Reach our constituents where
they are now
• Be device agnostic
• Reach all of our users,
but focus on Prospective
Students
21. 2: UNDERSTAND YOUR VISITORS
VISITORS
BY STATE
Region Percent
Massachusetts 12%
California 9%
Illinois 6%
New Hampshire 6%
New York 6%
Texas 5%
VISITORS Virginia 4%
BY CITY Pennsylvania 4%
Florida 4%
Maryland 4%
22. 3: HAVE MOBILE FRIENDLY CONTENT
FORMATS
System Requirements
You will need a computer with a
soundcard and Adobe Flash
Player
23. 4: MAKE LAYOUTS FLEXIBLE
• Detect devices and
screen size
• Set breakpoints for
common screen
sizes
24. 700px
5: OPTIMIZE FOR SPEED
• Adaptive image
resizing
• Automatically resize
• Perform resizing on the 320px
server side
• Minimize large chunks
of content
• Reduce # of form fields
25. 6: MOBILE FRIENDLY DESIGN
• Use large buttons and
touch targets
• Vertical navigation for
smaller screen sizes
• Clear “Home” buttons
26. 7: DEVELOP WITH CONTENT IN MIND
• Use real content
• Design for
web, smartphon
e and tablet at
the same time
• Separate
content from
presentation
27. 8: TARGET CONTENT
• Know your visitors
• Design your site to
provide relevant, Student type
targeted content
• Create simple
targeting rules
• “If from
your_school.edu show
class registration info”
• If from other_state,
show „how to apply‟”
28. 9: ENRICH THE STUDENT EXPERIENCE
• Use geolocation to
surface events
• Send text messages to
accepted students
• Use the camera and
social apps
• Make your course
catalog mobile friendly
29. WHERE TO START
1. Start with your
strategy
2. Prioritize
3. Start small
http://j.mp/emsmash http://j.mp/mmmedu
30. Jonathan Wall Jay Burling
Jonathan.wall@ektron.com burling@hendrix.edu
@jwall @jayburling
Editor's Notes
Smartphones and tablet utilization continues to skyrocket, and colleges and universities that make great use of mobile technology not only differentiate themselves, but can leverage mobile to help realize crucial recruiting and retention goals. Join us to learn how to improve the overall mobile experience and boost the quality and number of prospective students, engage and retain current students, attract top faculty and more. In this session, Jonathan Wall, Director of Product Marketing at Ektron and Jay Burling, Director of Web Applications at Hendrix College, will help you learn: How to create a mobile strategyHow to use mobile to enrich the student experienceNative apps vs. mobile web: which one is better?How Hendrix College created a mobile presence in X monthsWhat technology you can use to get started today
Canaway – Canaway to introduce the fact that unless you’ve been living in a cave, you know that mobile is a fact of life (becoming more so). Simon – Give some B2B insight
Animoca – game dev, testing 400 android devices
Canaway (can we call it?) is the PC era over? Discussion with Simon, what are some of the characteristics of living in a post-pc era.
Canaway – in fact more iPads (just one platform of tablets) has sold more than any of the PC manufacturers
Smartphone ownership - Nielsen and PewTablet ownershipPiper Jaffreyhttp://allthingsd.com/20121010/ipad-iphone-popular-among-teens-with-rich-parents/?KEYWORDS=appleKEYWORDS%3Dapple
Animoca – game dev, testing 400 android devices
Mobile forces you to focusMobile devices require software development teams to focus on only the most important data and actions in an application. There simply isn't room in a 320 by 480 pixel screen for extraneous, unnecessary elements. You have to prioritize.So when a team designs mobile first, the end result is an experience focused on the key tasks users want to accomplish without the extraneous detours and general interface debris that litter today's desktop-accessed Web sites. That's good user experience and good for business.3. Mobile extends your capabilitiesThe World Wide Web has been built on a foundation of rather simple capabilities (page markup, styling, and scripting) determined by what Web browsers can support. Web application developers -desperate to add innovative capabilities to this environment- have pushed the limits of JavaScript, browser plug-ins, and even Web browsers themselves to enable rich activities and interactions online.But new mobile application platforms are introducing exciting capabilities that leave many PC-based Web browsers behind. Consider some of the capabilities offered to developers on Apple’s iPhone or Google’s Android platforms: precise location information from GPS; user orientation from a digital compass; multi-touch input from one or more simultaneous gestures; device positioning from an accelerometer; and many more.Building mobile first allows teams to utilize this full palette of capabilities to create rich context-aware applications instead of limiting themselves to an increasingly dated set of capabilities.
Canaway Example -Ektron delivered responsive design siteStart on the mobile layout built mobile first.MobileFlexible imagesDrop down menuSearch focusedSingle columnTabletTwo column layoutDesktopCarousel4 Column layoutTraditional fixed layoutBrochureFlexible reduces the number of media queries required.Case study on Ektron.com
Provide all of our content, from the same repository, not hide information from our users.Need to deliver information and messaging to users where they are NOW mobile email means launching your pages in the device.Need site to look excellent across devices, even the newest and oldest onesNeed an architecture that allows users to quickly find relevant content self-selection of roles
Quickly decided against native apps Strengths were not needed Not device agnostic Hard to maintainEventually decided against mobile website Limits web experience Still hard to maintain
Started with mobile first design, - added in functionality as scaled up to new design breakpoints - Caused us to evaluate content and navigation structures. MOST IMPORTANT ELEMENTThe committee - Tasked with high level objectives: - Goals of the site - Audiences - Approval of designs (DECISIONS not DESIGNS) - Used wireframes to ensure committee wasn’t distracted by details
Our site is built on nested masterpages 1 Global masterpage for navigation and primary structure 3 Layout masterpages for template layouts Many, many pages that inherit those masterpages (standard templates)Redesigned our masterpages and updated our CSS to follow.To maximize device support, focused only on device width. Created breakpoints, hit most but supports up (Web refrigerators)Used grid to ensure element sizing flowed mathematically to different breakpointsMedia queries are the engine that allows resizing to work correctlyPolyfill JavaScript for older browsersUsed some tricks to change the size of the delivered image based on the breakpoint. Have since started using the Image Resizing module
Increased the quality of our site traffic: Bounce rate dropped by 33% Visit duration increased by 21%Big increases in mobile Increased traffic by 143%Anecdotally: Good: People tell us they can find things more easily Unexpected: Support calls for pages on mobile devices for the site have increased (primarily complex student portal pages) because they are USING it and take it for granted that it will work for all devices