The document discusses how the internet and digital technologies have transformed behaviors and expectations. Key points include:
- Billions of people now use social media and upload huge amounts of content daily.
- Consumers are highly informed online and research purchases across devices.
- E-commerce is growing rapidly as people shop online from any screen.
- Digital technologies continue accelerating, with billions more expected to go online by 2020.
- Services like Google Search and YouTube help people find information and connect with others.