SlideShare a Scribd company logo
Education program co-sponsored by
Agenda: Why it’s on fire
   Effective Digital Presence
   Making the Mobile Transition
   Local Search
   Key Take-Aways
Effective Digital Presence
Identify your Best Customers
Be Available, Be Functional
                                                  Is your Website the
                                                                      digital storefront
                                                                          of your business?


http://panzner.typepad.com/.a/6a00d83451591e69e20134828491d6970c-pi
Website Visitors have an Agenda

                        What are
                        Features
                        that
                        Matter?
Integrate & Target Marketing

Be Righteous
   Time
   Channel
   Audience/Person
   Content
Effective Web = Mobile
18 years after Apple’s      1st    effort…
                 “We’re at
                 the beginning
                 of the beginning
                 of a new era
                 of computing.”


                  Vic Gundotra - VP Google Engineering
Why now & why not Newton?
   Connectivity

   Compatibility

   Capability

   Power Supply

   Impracticality
                     Positioned as alternatives to PCs, but users
                     thought they were “over-priced accessories.”
iPhone/Smartphones are Catalysts
      Today’s
                   What does it cost
 mobile technology people to adopt a
   allows users    new technology?
    to do more
     with less.    What do they get
                    in return?
Your Web Visitors are On The Move
                Mobile phones will
                overtake PCs as the
                most common Web
                access devices
                worldwide by 2013.
                            – Gartner
Q4 2010: Smartphone+Tablet > PC




 http://www.slideshare.net/kleinerperkins/kpcb-top-10-mobile-trends-feb-2011
Mobile Adoption – User Options
Mobile Changes Shopping Behavior
Location         Price                                  Discounts, Offers                  Instant
 Aware         Comparison                                  & Coupons                     Transaction




           http://www.slideshare.net/kleinerperkins/kpcb-top-10-mobile-trends-feb-2011
Why Mobile – Local SEM
            Mobile Local Search Marketing
Revenues to Reach $3B in 2014 – The Kelsey Group (BIA)
Mobile Ads Outperform other Channels




      Jan. 2011 http://www.chetansharma.com/The_Promise_of_Mobile_Advertising.pdf
Why Mobile: Your Competition
G5 Mobile Stats: Storage Industry
   Q1 ‘10: Mobile is 2% of
    unique visitors
   Currently: approaching 10%



         400%
       < 1 year!
Why Invest in Mobile Web Now?
   Mobile devices dominate PC sales
   People are using mobile web
   Online user behavior is evolving
   Your competition is on mobile
   Mobile is new opportunity
   Google and everyone else is doing it

                                  googlebot by rustybrick, on Flickr
                                  http://www.flickr.com/photos/rustybrick/5033927531/
Making the Mobile Transition
                    company.com/
                    m.company.com/
                    mobile.company.com/
                    company.com/m/
                    company.com/mobile/
When to go Mobile: Strong Drivers
   Traffic                              2011

   Demand
                                      Just do it!
   Need
   Business Objectives
     Broaden   digital presence
     Exhibit sophistication and/or leadership

     Recognize the Mobile Trend and get ahead of curve
How to go Mobile: Set Objectives


        Think Mobile
Think Mobile–Website Considerations
   Platform
   Publishing
   Display
   Interaction
   Native Functions
   User Context & Intent
Think Mobile: User-Centricity
               Identity



                          Intent

     Context
Mobile Web – A Few Best Practices
                 Design for mobile use cases
                 Redirect mobile requests
                 SPEED is critical
                 Links to Full site
                 Avoid Widgets
                 Validate & Test
                 Mobile Sitemaps
                 Analytics
Mobile Web Pitfalls
   Bloat
   Too many Images
   External assets
   javascript
   Flash
   Lack of Context
How to Capture the Mobile User
   Optimized Content
   Calls to Action
   Integrated Communication
   Mobile Marketing
     PPC

     Display

     SMS
$100 Apple Gift Card Drawing
         SMS text “G5” to 20123
Let’s Get Back to Getting Found
                     Paid Advertising:
                       Context is Critical
                       Mobile is Personal

                     But what about SEO?
                       Mobile SERP Factors
                       Future Requirements

                     Mobile is Local (& Social)
Local Search
4 key emerging trends of how
 consumers are using mobile*:
  Entertainment
  For immediate answers
  For localqueries
  Mobile is the ultimate shopping
   companion


 *Jason Spero – ThinkMobile conference 2/10/11
Local Search
Can You Believe…
  2-3   years ago – Yellow Pages shifting to Online
Today…Online to Mobile Shift
Mobile is Local




Source: Mary Meeker - ThinkMobile 2/10/11
What is Search Engine Optimization - SEO ?
   Search Engine Optimization (SEO) – Wikipedia definition: the process of
    improving the visibility of a website or a web page in search engines via the
    "natural" or un-paid ("organic" or "algorithmic") search results.
   SEO may target different kinds of search, including image search, local search,
    video search and industry-specific vertical search engines. This gives a website
    web presence.
Why Do I Need a Mobile Optimized Site - SEO ?
   Google is returning optimized mobile web sites ahead
    of desktop results for certain mobile queries
   Speed - i.e. page load time
   Early stages for mobile, very dynamic
Why Do I Need a Mobile Search Optimized Site – SEO/Maps ?

   Google’s Search Engine Results
    Page (SERP) change –
    social/mobile/directory intent

   Driving traffic to Place Pages – also
    referred to as Google Maps
Why do I need a Mobile Search Optimized Site – MAPS?

   Provide local info, maps
   Geo-targeting, Geo-fencing
How Do I Get a Mobile Search Optimized Website?
   Develop internally: Follow general local search (SEO) and
    mobile best practices as discussed earlier, including:
     Website recognizable by a mobile device

     Core relevant content – Name, Address, Phone Number

     Speed, Consistency, no widgets or Flash

     Simplified (but still prominent) calls to action

     Page coding, Mobile sitemap, same platform as website


   Claim Google Places (Maps) account
     Populate listing to 100% completion, including NAP, logo,
       photos
What is Pay Per Click Advertising?
   Wikipedia definition: Pay per click (PPC) is an internet
    advertising model used on websites, where
    advertisers pay their host only when the ad is clicked.
    With search engines, advertisers typically bid on
    keyword phrases relevant to their target market.

   It’s not “paperclip”
Why Do I Need Mobile Paid Advertising - PPC?
   Visibility and branding – smaller screen
    reduces real estate

   Landing pages - control over which page
    you send the visitor
Why Do I Need Mobile Paid Advertising - PPC?
   Why do I need Mobile Paid
    advertising?
     Google’s     feature expansion
       Click tocall
       Text ads
       Links to App downloads
       Ads with offers
       Location extensions
How Do I Get Mobile Search Paid Advertising?
   Develop Internally:
     Dedicated resource with expertise

     Ongoing campaign management – watch for ineffective
      spending
     Expand existing PPC campaigns in Google adwords to
      include mobile targeting
     Connect to Google Places accounts, integrate click to call

     Google.com/mobileads
How Do I Get Mobile Search Optimization?
   Don’t want to do it all in-house? Hire a firm that:
     Specializes in optimization for local search

     Manages Google Places (Maps) accounts

     Has PPC expertise including Certified Google Adwords
      Professionals
     Integrates solutions across all 3 areas of SERP

     Can integrate a mobile solution

     Tracks and reports on ROI
Future Search: Autonomous Alerts?
            “Autonomous Search”
                Behavior-based
                GPS powered
                Hyper local results
                Pro-active alerts
Key Take Aways
Make the Mobile Transition
   Think Mobile NOW – Adoption is Accelerating
     Website User   Behavior is Changing
     Design   for Context & Intent; Identity Where Possible
     Consider   Platform & Maintenance Requirements
   Mobile Lead Capture: Similar but Different
   Local Search is Increasingly Complex & Integrated
     SEO,   Maps, PPC, Social Interaction, Mobile
Questions?

             Buy at Sears.com $179
Contact Information
                       Booth #201
                http://www.g5platform.com
                       1.800.554.1965

R. Aaron Warnock
Aaron.warnock@g5platform.com
Kim Evered
Kim.evered@g5platform.com
Education program co-sponsored by

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The Mobile Transition

  • 2.
  • 3. Agenda: Why it’s on fire  Effective Digital Presence  Making the Mobile Transition  Local Search  Key Take-Aways
  • 5. Identify your Best Customers
  • 6. Be Available, Be Functional Is your Website the digital storefront of your business? http://panzner.typepad.com/.a/6a00d83451591e69e20134828491d6970c-pi
  • 7. Website Visitors have an Agenda What are Features that Matter?
  • 8. Integrate & Target Marketing Be Righteous  Time  Channel  Audience/Person  Content
  • 10. 18 years after Apple’s 1st effort… “We’re at the beginning of the beginning of a new era of computing.” Vic Gundotra - VP Google Engineering
  • 11. Why now & why not Newton?  Connectivity  Compatibility  Capability  Power Supply  Impracticality Positioned as alternatives to PCs, but users thought they were “over-priced accessories.”
  • 12. iPhone/Smartphones are Catalysts Today’s What does it cost mobile technology people to adopt a allows users new technology? to do more with less. What do they get in return?
  • 13. Your Web Visitors are On The Move Mobile phones will overtake PCs as the most common Web access devices worldwide by 2013. – Gartner
  • 14. Q4 2010: Smartphone+Tablet > PC http://www.slideshare.net/kleinerperkins/kpcb-top-10-mobile-trends-feb-2011
  • 15. Mobile Adoption – User Options
  • 16. Mobile Changes Shopping Behavior Location Price Discounts, Offers Instant Aware Comparison & Coupons Transaction http://www.slideshare.net/kleinerperkins/kpcb-top-10-mobile-trends-feb-2011
  • 17. Why Mobile – Local SEM Mobile Local Search Marketing Revenues to Reach $3B in 2014 – The Kelsey Group (BIA)
  • 18. Mobile Ads Outperform other Channels Jan. 2011 http://www.chetansharma.com/The_Promise_of_Mobile_Advertising.pdf
  • 19. Why Mobile: Your Competition
  • 20. G5 Mobile Stats: Storage Industry  Q1 ‘10: Mobile is 2% of unique visitors  Currently: approaching 10%  400% < 1 year!
  • 21. Why Invest in Mobile Web Now?  Mobile devices dominate PC sales  People are using mobile web  Online user behavior is evolving  Your competition is on mobile  Mobile is new opportunity  Google and everyone else is doing it googlebot by rustybrick, on Flickr http://www.flickr.com/photos/rustybrick/5033927531/
  • 22. Making the Mobile Transition company.com/ m.company.com/ mobile.company.com/ company.com/m/ company.com/mobile/
  • 23. When to go Mobile: Strong Drivers  Traffic 2011  Demand Just do it!  Need  Business Objectives  Broaden digital presence  Exhibit sophistication and/or leadership  Recognize the Mobile Trend and get ahead of curve
  • 24. How to go Mobile: Set Objectives Think Mobile
  • 25. Think Mobile–Website Considerations  Platform  Publishing  Display  Interaction  Native Functions  User Context & Intent
  • 26. Think Mobile: User-Centricity Identity Intent Context
  • 27. Mobile Web – A Few Best Practices  Design for mobile use cases  Redirect mobile requests  SPEED is critical  Links to Full site  Avoid Widgets  Validate & Test  Mobile Sitemaps  Analytics
  • 28. Mobile Web Pitfalls  Bloat  Too many Images  External assets  javascript  Flash  Lack of Context
  • 29. How to Capture the Mobile User  Optimized Content  Calls to Action  Integrated Communication  Mobile Marketing  PPC  Display  SMS
  • 30. $100 Apple Gift Card Drawing SMS text “G5” to 20123
  • 31. Let’s Get Back to Getting Found  Paid Advertising:  Context is Critical  Mobile is Personal  But what about SEO?  Mobile SERP Factors  Future Requirements  Mobile is Local (& Social)
  • 32. Local Search 4 key emerging trends of how consumers are using mobile*:  Entertainment  For immediate answers  For localqueries  Mobile is the ultimate shopping companion *Jason Spero – ThinkMobile conference 2/10/11
  • 34. Can You Believe…  2-3 years ago – Yellow Pages shifting to Online
  • 36. Mobile is Local Source: Mary Meeker - ThinkMobile 2/10/11
  • 37. What is Search Engine Optimization - SEO ?  Search Engine Optimization (SEO) – Wikipedia definition: the process of improving the visibility of a website or a web page in search engines via the "natural" or un-paid ("organic" or "algorithmic") search results.  SEO may target different kinds of search, including image search, local search, video search and industry-specific vertical search engines. This gives a website web presence.
  • 38. Why Do I Need a Mobile Optimized Site - SEO ?  Google is returning optimized mobile web sites ahead of desktop results for certain mobile queries  Speed - i.e. page load time  Early stages for mobile, very dynamic
  • 39. Why Do I Need a Mobile Search Optimized Site – SEO/Maps ?  Google’s Search Engine Results Page (SERP) change – social/mobile/directory intent  Driving traffic to Place Pages – also referred to as Google Maps
  • 40. Why do I need a Mobile Search Optimized Site – MAPS?  Provide local info, maps  Geo-targeting, Geo-fencing
  • 41. How Do I Get a Mobile Search Optimized Website?  Develop internally: Follow general local search (SEO) and mobile best practices as discussed earlier, including:  Website recognizable by a mobile device  Core relevant content – Name, Address, Phone Number  Speed, Consistency, no widgets or Flash  Simplified (but still prominent) calls to action  Page coding, Mobile sitemap, same platform as website  Claim Google Places (Maps) account  Populate listing to 100% completion, including NAP, logo, photos
  • 42. What is Pay Per Click Advertising?  Wikipedia definition: Pay per click (PPC) is an internet advertising model used on websites, where advertisers pay their host only when the ad is clicked. With search engines, advertisers typically bid on keyword phrases relevant to their target market.  It’s not “paperclip”
  • 43. Why Do I Need Mobile Paid Advertising - PPC?  Visibility and branding – smaller screen reduces real estate  Landing pages - control over which page you send the visitor
  • 44. Why Do I Need Mobile Paid Advertising - PPC?  Why do I need Mobile Paid advertising?  Google’s feature expansion  Click tocall  Text ads  Links to App downloads  Ads with offers  Location extensions
  • 45. How Do I Get Mobile Search Paid Advertising?  Develop Internally:  Dedicated resource with expertise  Ongoing campaign management – watch for ineffective spending  Expand existing PPC campaigns in Google adwords to include mobile targeting  Connect to Google Places accounts, integrate click to call  Google.com/mobileads
  • 46. How Do I Get Mobile Search Optimization?  Don’t want to do it all in-house? Hire a firm that:  Specializes in optimization for local search  Manages Google Places (Maps) accounts  Has PPC expertise including Certified Google Adwords Professionals  Integrates solutions across all 3 areas of SERP  Can integrate a mobile solution  Tracks and reports on ROI
  • 47. Future Search: Autonomous Alerts? “Autonomous Search”  Behavior-based  GPS powered  Hyper local results  Pro-active alerts
  • 49. Make the Mobile Transition  Think Mobile NOW – Adoption is Accelerating  Website User Behavior is Changing  Design for Context & Intent; Identity Where Possible  Consider Platform & Maintenance Requirements  Mobile Lead Capture: Similar but Different  Local Search is Increasingly Complex & Integrated  SEO, Maps, PPC, Social Interaction, Mobile
  • 50. Questions? Buy at Sears.com $179
  • 51. Contact Information Booth #201 http://www.g5platform.com 1.800.554.1965 R. Aaron Warnock Aaron.warnock@g5platform.com Kim Evered Kim.evered@g5platform.com