Ryan Hendershot is seeking a new position and provides his contact information and a competency overview highlighting his skills in motivating others, producing revenue, mastering new skills, communicating, and using computer programs. His experience includes providing customer service and conducting analyses as a QA Specialist for Newsmax Media, increasing order accuracy and developing inventory procedures as a Warehouse Supervisor for TechPro Security Products, and supervising associates and ensuring exceptional customer service as a Co-Manager for Books A Million. He holds a B.A. in English from the University of Florida and served in the U.S. Navy from 1992-1994.
F. You have just participated in an important meeting with your superior. How will you ensure that every part of the instructions you received will properly reach all subordinates, suppliers and clients, located in different parts of the world?
F. You have just participated in an important meeting with your superior. How will you ensure that every part of the instructions you received will properly reach all subordinates, suppliers and clients, located in different parts of the world?
1. Ryan Hendershot
7967 SE Courtney Terrace
Hobe Sound, FL 33455
ryanphendershot@gmail.com
(561) 452.1781
COMPETENCY OVERVIEW
Exceptional motivator, trainer and developer of associates
Solid and ongoing revenue production and notable profitability attainment
Established ability to master and utilize new skills related to unfamiliar industries
Recognized expertise in making calculated and expeditious judgments about critical priorities
Excellent oral and written communicator with public speaking experience
Professional approach and demeanor whether working independently or within a team environment
Computer proficiency with PC, including basic networking and data analysis
EXPERIENCE
Newsmax Media
QA Specialist/Call CenterSupport(February, 2012-March, 2016) West Palm Beach, FL
Provide an excellent customer service experience via telephone and email communication
Ensure the quality of customer interactions through random call evaluations and report findings to
leadership, and coaching to representatives as needed
Conduct data-driven analysis of call center statistics and incentive-related representative performance
Provide constructive feedback, and initial and on-going training to representatives
Participation in, and consultation of, special projects including, but not limited to, social media research
and monthly activities
TechPro Security Products
Warehouse Supervisor/Technical Support/Sales(May, 2009-June, 2010) Deerfield Beach, FL
Provided customer service for all warehouse operations
Responsible for the accuracy of outgoing and incoming orders and products; increased order accuracy from
80% to 95%
Developed inventory control and loss prevention procedures and forms
Provided technical support for CCTV installers and end-users ranging from hardware installation to
network configuration
Maintained implicit responsibility for all warehouse functions
Provided inside sales support for CCTV installers and end-users
Books A Million
Co-Manager/Café Manager(September, 2008-September, 2009) Jupiter, FL
Supervised, directed, counseled and assisted all cafe associates
Interviewed, assisted in selecting and directed the training of all cafe associates
Ensured exceptional customer service
Minimized controllable expenses and maximized sales and profits
Ensured compliance with corporate policies, procedures and practices
Maintained exceptional community and customer relations
EDUCATION & SPECIALIZED TRAINING
University of Florida
B.A. in English
MILITARY SERVICE
U.S. Navy 1992-1994