This document is a resume for Babirye Florence, a Customer Service Manager with over 4 years of experience. She is seeking a customer service management role where she can lead and manage all customer care activities. Her experience includes overseeing daily operations and supervising customer service representatives. She has a proven track record of exceeding targets for customer retention, satisfaction, and resolving complex issues. Her core competencies include leadership, active listening, problem-solving, and teamwork. She has relevant qualifications and references to support her application.