The document discusses the relationship between DevOps and ITIL 4, examining whether they compete or complement each other. It highlights the principles and practices of DevOps and ITIL 4, emphasizing their shared values in promoting collaboration, continuous improvement, and cultural shifts in IT organizations. Challenges in adopting these methodologies include misconceptions about DevOps and the necessity of organizational change management for successful implementation.

1. DevOps and ITIL 4
Compete or complement?
www.devopsagileskills.org
@dasa_org

2. #DASAchat 2
Coco Li
Marketing Manager
DevOps Agile Skills Association (DASA)
#DASAchat
coco.li@devopsagileskills.org
Host & Moderator

3. #DASAchat 3
Today’s Presenter
Jorge Blanco
Managing Director
Glumin Networks SC
DASA Ambassador Mexico
https://www.linkedin.com/in/jorgeblanco/

4. About DevOps Agile Skills
Association (DASA)

5. #DASAchat 5
DASA is an independent and
open, members driven
association supporting the
development of DevOps
training and certification to
the global market.
Advocating the development
of High-Performance IT
Professionals and Teams
through agile DevOps
initiatives.

6. #DASAchat
Agenda :
• Greetings
• Brief introduction to DASA DevOps
• Brief introduction to ITIL 4
• What they have in common
• Challenges to adoption
• Questions

7. #DASAchat
At DASA We Believe
“DevOps isn’t a thing. It’s not a
product, standard, specification,
framework or job title. DevOps is
about experiences and culture .
It’s about the close communication
and collaboration between IT
operations and development, and
how they can improve the
products and services that they
produce by thinking differently
about how they work together.

8. #DASAchat
DASA Principles Drive Culture & Leadership
8

9. #DASAchat
DASA DevOps Competence Model
Courage
Team Building
DevOps Leadership
Continuous improvement
Business Value Optimization
Business Analysis
Architecture & Design
Programming
Continuous Delivery
Test Specification
Infrastructure Engineering
Security, Risk & Compliance
Knowledge Areas Skills Areas
1- Novice / 2- Competent / 3 - Proficient 4 -
Expert / 5 - Master
Knowledge
Areas
Skill Areas
Security, Risk &
Compliance
Programming
Continuous
Delivery
Infrastructure
Engineering
Provides the Skills and Knowledge Areas for High- Performing IT Professionals

10. #DASAchat
CALMS - Represents
DevOps Values:
• Culture
• Automation
• Lean
• Measurement
• Sharing
10

11. #DASAchat
Business Customer
Systemic thinking / maintain flow
Amplify feedback loop
Learning culture and experimentation
The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations, de Gene Kim y Patrick Debois
The Three Ways: The Principles Underpinning DevOps

12. #DASAchat
DASA Competence Model - Certification Scheme
DASA DevOps
Product Owner
DASA DevOps
Leader
DASA DevOps
Coach
DASA DevOps
Professional
(Specify and Verify)
DASA DevOps
Professional
(Enable and Scale)
DASA DevOps
Professional
(Create and Deliver)
DASA DevOps FundamentalsFOUNDATIONAL
Know
PROFESSIONAL
KnowandApply
LEADERSHIP
LeadandEnable
12

13. About ITIL

14. #DASAchat
The Guiding Principles
14
1. Focus on Value
2. Start Where You Are
3. Progress Iteratively with Feedback
4. Collaborate and Promote Visibility
5. Think and Work Holistically
6. Keep it Simple and Practical
7. Optimize and Automate
Based on AXELOS ITIL®
Foundation (ITIL®
4 edition), 2019 material. Reproduced under licence from AXELOS Limited. All rights reserved.

15. #DASAchat
The Four Dimensions
15
Based on AXELOS ITIL®
Foundation (ITIL®
4 edition), 2019 material. Reproduced under licence from AXELOS Limited. All rights reserved.

16. #DASAchat
Structure of ITIL 4 (SVS and SVC)
16
Based on AXELOS ITIL®
Foundation (ITIL®
4 edition), 2019 material. Reproduced under licence from AXELOS Limited. All rights reserved.

17. #DASAchat
ITIL Management Practices
17Based on AXELOS ITIL®
Foundation (ITIL®
4 edition), 2019 material. Reproduced under licence from AXELOS Limited. All rights reserved.

18. #DASAchat
ITIL 4 Certification Scheme
18
Based on AXELOS ITIL®
Foundation (ITIL®
4 edition), 2019 material. Reproduced under licence from AXELOS Limited. All rights reserved.

19. Where ITIL

20. #DASAchat
What they share
• DevOps Core Principles and ITIL 4 Guiding Principles
• DevOps Values and ITIL 4 Dimensions
• DevOps’ “Three Ways” and ITIL 4 Service Value System
• They are both aligned to Lean and Agile, which mostly implies:
– Value Streams (end-to-end) to deliver customer value
– Value co-creation
– Continual Improvement
– Culture & Leadership
– Optimization, eliminating waste
– Automation
– Work in iterations
– Visualization
– Team based
20

21. #DASAchat
Challenges
• Organizations say they are “doing” DevOps because they do Continuous Delivery, or because
they use SCRUM
• Organizations are not adding service support to the equation
• Organizations want DevOps tools to do the “miracle” and solve the situation
• Many adoptions fail because lack of Organizational Change Management
21
Waterfall
Agile
DevOps

22. #DASAchat
Different scopes
22

23. Questions?
Coco Li
coco.li@devopsagileskills.org

24. #DASAchat 24
Today’s Presenter
Jorge Blanco
Managing Director
Glumin Networks SC
DASA Ambassador Mexico
https://www.linkedin.com/in/jorgeblanco/

25. Thank You!