The document discusses achieving IT service excellence through ITIL and ISO 20000 standards. It provides an introduction to QAI and their mission to provide operational excellence. It then covers the history and benefits of ITIL and ISO 20000 standards for IT service management. Finally, it outlines QAI's ITSM practice offerings including training, consulting, and their process for helping clients achieve ISO 20000 certification.
The ITIL v4 Foundation course aims to introduce participants to the management of modern ITenabled services, to provide them with an understanding of the common language and key concepts and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.
Integrating ITSM Frameworks, Standards and Processes - ITSM Academy WebinarITSM Academy, Inc.
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To successfully achieve IT Service Management (ITSM) best practices, organizations need to adopt multiple ITSM frameworks and standards.
This presentation describes when and how to integrate the most widely used ITSM frameworks and standards, such as ITILĀ®, COBIT, ISO/IEC 20000 and Microsoft Operations Framework (MOF).
ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL V3),
Difference between ITIL v3 and ITIL 4 | ITILĀ® Foundation Training | EdurekaEdureka!
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YouTube Link: https://www.youtube.com/watch?v=OqTtb0r-4QY
** ITILĀ® Foundation Certification Training: https://www.edureka.co/itil-foundation-sp **
This Edureka video on 'ITILĀ® v3 vs ITIL 4' will demystify the differences between the two versions of ITIL which are ITIL v3 released in 2011 and ITIL 4 released in 2019. This video will give you a brief overview of how ITIL v3 differs from ITIL 4 and what all have been updated.
Below are the topics covered in this tutorial:
What is the ITILĀ® v3 Framework?
What is ITILĀ® 4 Framework?
ITIL v3 vs ITIL 4
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The PPT shows that ISO 20000 is the international standard for IT Service Management (ITSM), published by ISO (the International Organization for Standardization), and ICE (the International Electoral Commission).The standard describes a set of management processes designed to help you deliver more effective IT services.For more details please visit : https://www.globalmanagergroup.com/
Boost your ITSM maturity with a service catalogAxios Systems
Ā
View the full recorded webinar here:
http://forms.axiossystems.com/spalding_september_reg_en
In this webinar, George Spalding, Executive VP at Pink Elephant, talks about how a service catalog can help you increase your ITSM maturity, and shares some of the secrets of a successful implementation.
Joe Beighley, Business Solutions Consultant at Axios Systems, shows you how a service catalog works from the business perspective, and how IT can quickly deploy a catalog that takes strain off the service desk and releases IT resources for innovation.
Service management
ITIL and the Service value system
ITIL Guiding principles
ITIL Service value chain
ITIL Four dimensions
ITIL Practices
ITIL Continual improvement
ITIL Certification scheme
Whatās in it for me?
The ITIL v4 Foundation course aims to introduce participants to the management of modern ITenabled services, to provide them with an understanding of the common language and key concepts and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.
Integrating ITSM Frameworks, Standards and Processes - ITSM Academy WebinarITSM Academy, Inc.
Ā
To successfully achieve IT Service Management (ITSM) best practices, organizations need to adopt multiple ITSM frameworks and standards.
This presentation describes when and how to integrate the most widely used ITSM frameworks and standards, such as ITILĀ®, COBIT, ISO/IEC 20000 and Microsoft Operations Framework (MOF).
ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL V3),
Difference between ITIL v3 and ITIL 4 | ITILĀ® Foundation Training | EdurekaEdureka!
Ā
YouTube Link: https://www.youtube.com/watch?v=OqTtb0r-4QY
** ITILĀ® Foundation Certification Training: https://www.edureka.co/itil-foundation-sp **
This Edureka video on 'ITILĀ® v3 vs ITIL 4' will demystify the differences between the two versions of ITIL which are ITIL v3 released in 2011 and ITIL 4 released in 2019. This video will give you a brief overview of how ITIL v3 differs from ITIL 4 and what all have been updated.
Below are the topics covered in this tutorial:
What is the ITILĀ® v3 Framework?
What is ITILĀ® 4 Framework?
ITIL v3 vs ITIL 4
Follow us to never miss an update in the future.
YouTube: https://www.youtube.com/user/edurekaIN
Instagram: https://www.instagram.com/edureka_learning/
Facebook: https://www.facebook.com/edurekaIN/
Twitter: https://twitter.com/edurekain
LinkedIn: https://www.linkedin.com/company/edureka
Castbox: https://castbox.fm/networks/505?country=in
The PPT shows that ISO 20000 is the international standard for IT Service Management (ITSM), published by ISO (the International Organization for Standardization), and ICE (the International Electoral Commission).The standard describes a set of management processes designed to help you deliver more effective IT services.For more details please visit : https://www.globalmanagergroup.com/
Boost your ITSM maturity with a service catalogAxios Systems
Ā
View the full recorded webinar here:
http://forms.axiossystems.com/spalding_september_reg_en
In this webinar, George Spalding, Executive VP at Pink Elephant, talks about how a service catalog can help you increase your ITSM maturity, and shares some of the secrets of a successful implementation.
Joe Beighley, Business Solutions Consultant at Axios Systems, shows you how a service catalog works from the business perspective, and how IT can quickly deploy a catalog that takes strain off the service desk and releases IT resources for innovation.
Service management
ITIL and the Service value system
ITIL Guiding principles
ITIL Service value chain
ITIL Four dimensions
ITIL Practices
ITIL Continual improvement
ITIL Certification scheme
Whatās in it for me?
If I Knew Then What I Know Now: Problem Management
Jayne Groll, ITSM Academy Co-Founder, #ITSM_Jayne, http://www.jayneexplains.blogspot.com/
A retrospective on common Problem Management implementation challenges and tangible ideas for correcting them.
Donna Knapp, ITSM Academy's Curriculum Development Manager / Author
ITSM Academy was so excited to introduce ITIL 4 in our January webinar. We can tell our 300+ audience members were excited as well by the number of questions we did get to answer. Join us in February for an extended Q&A session and the latest ITIL 4 news.
ITIL History
ITIL Transition from V3 to V4
Key Concept of ITSM
ITIL Dimensions and Principles
Service Value System (SVS)
ITIL Practices
ITIL Certification Schema
Personally designed (content + graphics design), officially accredited ITILĀ® Foundation courseware.
ITILĀ® is part of the AXELOS Global Best Practice Guidance.
Trademarks are properties of the holders, who are not affiliated with courseware author.
ITILĀ® 4 will be hitting shelves in February 2019, but how is it different from ITIL V3? We joined forces with AXELOS in this webinar to break down what's changing with ITIL 4, how this can benefit you and your organisation, and how you can book onto a course.
Mario Vivas, CEO, River Horse
ITIL4 is out and everyone is eager to learn about the updates this release introduces. This session will summarize the key changes that ITIL4 presents with a focus on the more operational processes that organizations deliver on a day to day basis (Incident, Problem, Change and so on). The ServiceNow platform has a powerful set of baseline features and optional plugin functions that can help an organization align with the recommendations of ITIL4.
Please join us and Mario to learn about how you can start applying ITIL4 concepts in your ServiceNow implementations!
Integrating ISO 27001, ISO 20000, and Project Management ā From Theory to Pra...PECB
Ā
Using IT Governance as a tool for measuring IT performance. COBIT 5 has provided generic metrics at strategic levels [Enterprise metrics], Tactical level [IT Goals metrics] and Operation Level [Process metrics]. We will highlight the benefits and objectives of the measurements, and then provide an approach along with suggestions on the time/frequency of measurement.
The webinar covers:
ā¢ The relation between ISO 27001 and ISO 20000
ā¢ How much does project management fit in with both of them
ā¢ Integration of information security and IT Services
Presenter:
Adnan Hafiz is an IT GRC, Security Consultant and Lead Auditor and a PECB Certified Trainer with over 10 years of significant, progressive experience in Information Technology field, focusing on Information Security, IT Governance, ISO Standards Implementation & Compliance, IT Service Management, Risk Management, Information Security & IT Service Management Audits, Software Project Management and Process Improvement.
Link of the recorded session published on YouTube: https://youtu.be/0se77tjLL4c
An overview of The Open Group IT4IT Reference Architecture. It is a vendor and product-agnostic value chain-based operating model for managing the business of IT. While providing guidance on the design, procurement and implementation of the functionality needed to run IT, it also enables the systematic tracking of the state of IT services across the service life-cycle.
The Best of Both Worlds: Creating a Business Service Catalog and Technical Service Catalog
If you are having a difficult time determining the scope of services to include in your service catalog, consider developing two service catalogs: a business service catalog that is visible to customers, and a technical support catalog that is used internally by IT. This session will provide a unique perspective on IT services, as well as on creating, maintaining, and utilizing service catalogs and service portfolios. The session will focus on practical guidance, critical process relationships, real-life examples, and interactive learning.
The ISO 22000 standard defines the requirements of a food safety management system covering all organizations in the food chain from āfarm to forkā.
Helps break down who should be trained on what, looks at a sample training plan and discusses, "The Good, the Bad and the Ugly" of ITIL adoptions.
If I Knew Then What I Know Now: Problem Management
Jayne Groll, ITSM Academy Co-Founder, #ITSM_Jayne, http://www.jayneexplains.blogspot.com/
A retrospective on common Problem Management implementation challenges and tangible ideas for correcting them.
Donna Knapp, ITSM Academy's Curriculum Development Manager / Author
ITSM Academy was so excited to introduce ITIL 4 in our January webinar. We can tell our 300+ audience members were excited as well by the number of questions we did get to answer. Join us in February for an extended Q&A session and the latest ITIL 4 news.
ITIL History
ITIL Transition from V3 to V4
Key Concept of ITSM
ITIL Dimensions and Principles
Service Value System (SVS)
ITIL Practices
ITIL Certification Schema
Personally designed (content + graphics design), officially accredited ITILĀ® Foundation courseware.
ITILĀ® is part of the AXELOS Global Best Practice Guidance.
Trademarks are properties of the holders, who are not affiliated with courseware author.
ITILĀ® 4 will be hitting shelves in February 2019, but how is it different from ITIL V3? We joined forces with AXELOS in this webinar to break down what's changing with ITIL 4, how this can benefit you and your organisation, and how you can book onto a course.
Mario Vivas, CEO, River Horse
ITIL4 is out and everyone is eager to learn about the updates this release introduces. This session will summarize the key changes that ITIL4 presents with a focus on the more operational processes that organizations deliver on a day to day basis (Incident, Problem, Change and so on). The ServiceNow platform has a powerful set of baseline features and optional plugin functions that can help an organization align with the recommendations of ITIL4.
Please join us and Mario to learn about how you can start applying ITIL4 concepts in your ServiceNow implementations!
Integrating ISO 27001, ISO 20000, and Project Management ā From Theory to Pra...PECB
Ā
Using IT Governance as a tool for measuring IT performance. COBIT 5 has provided generic metrics at strategic levels [Enterprise metrics], Tactical level [IT Goals metrics] and Operation Level [Process metrics]. We will highlight the benefits and objectives of the measurements, and then provide an approach along with suggestions on the time/frequency of measurement.
The webinar covers:
ā¢ The relation between ISO 27001 and ISO 20000
ā¢ How much does project management fit in with both of them
ā¢ Integration of information security and IT Services
Presenter:
Adnan Hafiz is an IT GRC, Security Consultant and Lead Auditor and a PECB Certified Trainer with over 10 years of significant, progressive experience in Information Technology field, focusing on Information Security, IT Governance, ISO Standards Implementation & Compliance, IT Service Management, Risk Management, Information Security & IT Service Management Audits, Software Project Management and Process Improvement.
Link of the recorded session published on YouTube: https://youtu.be/0se77tjLL4c
An overview of The Open Group IT4IT Reference Architecture. It is a vendor and product-agnostic value chain-based operating model for managing the business of IT. While providing guidance on the design, procurement and implementation of the functionality needed to run IT, it also enables the systematic tracking of the state of IT services across the service life-cycle.
The Best of Both Worlds: Creating a Business Service Catalog and Technical Service Catalog
If you are having a difficult time determining the scope of services to include in your service catalog, consider developing two service catalogs: a business service catalog that is visible to customers, and a technical support catalog that is used internally by IT. This session will provide a unique perspective on IT services, as well as on creating, maintaining, and utilizing service catalogs and service portfolios. The session will focus on practical guidance, critical process relationships, real-life examples, and interactive learning.
The ISO 22000 standard defines the requirements of a food safety management system covering all organizations in the food chain from āfarm to forkā.
Helps break down who should be trained on what, looks at a sample training plan and discusses, "The Good, the Bad and the Ugly" of ITIL adoptions.
ITIL Foundation Training - A guide to beginners Celtem Learning
Ā
The IT Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations.Get ITIL Certification Today! Celtem Learning.
The Information Revolution is transforming the nature of business. The ITILĀ® framework has become the most widely accepted approach to managing IT service quality and costs in a context of ever changing business requirements and increasing expectations.
Adopted and adapted by organisations of all sizes and sectors around the world, ITIL has become the de facto standard for IT Service Management.
Mark Flynn will explain the nature of the ITIL material and qualifications - ITIL origins and credentials, scope, key concepts and the benefits, costs and risks of adopting an ITIL approach.
For the ITIL experienced in the audience, this will be a useful introduction ITIL V3 which was launched earlier this year.
Attendees can expect an informative, engaging and enjoyable presentation.
Mark Flynn, founder of ITIL Consultancy organisation, Felix Maldo Ltd, has spent 21 years in the IT industry. Since 1993, he has operated exclusively in the ITIL arena, as a practitioner, trainer and consultant. He has delivered ITIL events on clientsā sites throughout the UK, Europe USA and the Far East. He is a regular presenter at professional seminars sand conferences.
ITIL Ā® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
We enable enterprises to achieve IT Service Management Excellence through ITSM best practices. Explore how enterprises are achieving their core business objectives through ITSM Excellence.
Beverly Weed-Schertzer explains how ITIL, the most widely used IT service management framework, supports business objectives, enables changes, adds value to service risk management, and optimizes customer experience while being economical. Additionally, this explores the various trends in the domain and serves as a one-stop guide for all aspiring professionals looking to build a career in this discipline.
ITILĀ® stands for Information Technology Infrastructure Library. ITILĀ® is the most widely adopted framework for IT Service Management in the world. It is an approach which guide us in identification, planning, delivery and support of IT related services to the business. The certification will help I.T. professionals to know more about IT Service Management and thus perform the work in an efficient way.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
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Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Putting the SPARK into Virtual Training.pptxCynthia Clay
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This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
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Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
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Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
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Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
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What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
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It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujaratās DholeraAvirahi City Dholera
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The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isnāt just any project; itās a potential game changer for Indiaās chipmaking aspirations and a boon for investors seeking promisingĀ residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Improving profitability for small businessBen Wann
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In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
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Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
4. Our Mission To be the Worldās Premier Knowledge Corporation in the area of Operational Excellence providing Measurable Competitive Advantage w w w . q a i a s i a . c o m
9. ITILĀ® ā Set of Books Service Delivery Security Management Service Management T h e B u s I n e s s T h e T e c h n o l o g y The Business Perspective ICT Infrastructure Management Planning to Implement Service Management Applications Management Service Support
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13. Benefits realisation IDC - 79% reduction in downtime - total savings per user c $800 p.a. Meta - 85% resolution at FPOC - cost per call down 30% - 50% reduction in new product cycle Barclays - Downtime reduced from 60 to 15 mins Proctor & Gamble - $100 million p.a. savings! it SMF survey - 70% achieving ātangible & measurableā benefits HDI - > 50% measured improved customer satisfaction - 84% would recommend - 20% saw business competitive advantage
28. ISO 20000 Journey A typical Journey leading to ISO20000 certification. The plan may vary to great extent, based on organization needs
29. QAI PLAN FOR ISO20000 Certification ITIL Ā® foundation Training Baseline Assessment Roadmap & Action Plan Consulting Focused Training Pre-Certification Audit(RCB) Certification Audit(RCB)
30. QUESTIONS?? For further queries: akshitam@qaiindia.com Thank You w w w . q a i a s i a . c o m
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