• ITIL is the most widely accepted approach to IT
service management in the world. ITIL provides a
cohesive set of best practice, drawn from the
public and private sectors internationally.
• The Foundation Level is the entry level
qualification which offers candidates a general
awareness of the key elements, concepts and
terminology used in the ITIL Service Lifecycle,
including the linkages between Lifecycle stages,
the processes used and their contribution to
Service Management practices.
This qualification is primarily aimed towards:
• Those who require a basic understanding of the ITIL
• Those who need understanding of how ITIL can be used
to enhance the quality of IT service management within
• IT professionals or others working within an
organization that has adopted and adapted ITIL who
need to be informed about, or contribute to an ongoing
service improvement programme.
ITIL Foundation Learning Objectives
Candidates can expect to gain knowledge and understanding in the
following upon successful components related to this certification.
• Service management as a
• The ITIL service lifecycle
• Generic concepts and
• Key principles and models
• Selected processes
• Selected functions
• Selected roles (awareness)
• Technology & architecture
• Competence and training
• Multiple choice
• 40 questions per paper
• 26 marks required to pass (out of 40 available)
• 60 minutes duration
• Closed book.
WizIQ- The online ITIL Foundation Training
& Certification provider
WizIQ is the leading online virtual classroom platform.
WizIQ Virtual Classroom is the state-of-the-art
technology revolution to conduct online classes via LIVE
whiteboard/ document sharing, 2-way audio, video and
text chat and screen sharing and more.
Benefits of getting enrolled with WizIQ
ITIL Foundation exam-prep handbook.
16 Hours of LIVE interactive classes on
Mock tests, detailed discussion on the ITIL
16 PDUs Certificate.
Learning aids: e-copies of study material will
ITIL Foundation examination fee is inlcuded in the
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