The document discusses ITIL V2 and the more proactive elements introduced in ITIL V3, including capacity management, IT financial management, availability management, supplier management, change management, release and deployment management, and improvements to the incident management process. ITIL V3 aims to optimize availability and continually improve IT services and support through proactive planning and improvement in these areas.
Lecture 1 accounting information system, an overviewHabib Ullah Qamar
An overview of M.Com Part 2 course of Accounting information system and e commerce of the university of the Punjab Lahore. Introduction to AIS, components, importance and functions of AIS
Lecture 1 accounting information system, an overviewHabib Ullah Qamar
An overview of M.Com Part 2 course of Accounting information system and e commerce of the university of the Punjab Lahore. Introduction to AIS, components, importance and functions of AIS
Accounting Information System. (AIS)
Data and information
What Is AIS
History Of AIS
Component
Model Of AIS
Steps In AIS
Objective Purpose and Use of AIS
Accounting Information System. (AIS)
Data and information
What Is AIS
History Of AIS
Component
Model Of AIS
Steps In AIS
Objective Purpose and Use of AIS
IT Service Management Enhancing Efficiency and Effectiveness.pdfThink Tank
Discover how IT Service Management (ITSM) is revolutionizing businesses by enhancing operational efficiency and overall effectiveness. Learn key strategies, best practices, and modern tools to streamline processes and deliver exceptional IT services. For more detail please visit the link: https://www.thinktanks.co.za/solutions/services-it-service-management/
Did you know? Implementing ITSM can improve the effectiveness of IT functions by over 62%.
As there continues to be a global shift towards managing more and more data, and housing data in the cloud, many companies are looking to manage their IT budgets closer and sustaining their infrastructure operations. Many studies have provided data on how IT Operational costs eventually decrease over time, but there are still initial costs, and costs to upgrade, scale and sustain.
Until recently, most technical infrastructure components, devices, applications, etc. resided within the organization in which they served. Since the industry has moved to a more virtual model, data, technology, infrastructure services and even applications can now exist in the cloud. With that, there is a need to clearly understand exactly what is being stored in the cloud and how is it being managed.
Areas covered:
1. Understanding importance of ITSM
2. Delivering and managing IT services
3. The value of IT to the business and the service provider
4. Maintaining stability while allowing for change
5. Organizing to improve IT support operations
6. The processes underlying Service Operations
7. What to manage when interfacing with Cloud Service Providers
About Invensis Learning
Invensis Learning is a leading training and professional development solutions provider. We deliver globally-recognized training and certifications to individuals and enterprises to aid key business transformations and help to stay relevant by closing skill gaps and cultivate an environment that fosters continuous learning. We have trained 10000+ professionals over wide portfolio of training and certification courses. We are a trusted partner of many Fortune 500 companies for training and development
For more details please visit: https://www.invensislearning.com/
Effective change management provides organizations with a mechanism whereby value is added and realized through reduced costs. Cost reductions are realized because change is implemented more effectively, causes fewer disruptions, and customer confidence is raised.
The purpose of this webinar is to give a clear picture of change management and its role in the organization. This webinar will explain the importance of change management, give an overview of how it works, and how it creates and adds value to the organization.
Additionally, this webinar seeks to demonstrate the extent to which change management can enhance organizational objectives and goals, how properly implemented change management enables the furtherance of the organizational strategy, and how it contributes to organizational planning.
This webinar will explain how change management is an essential part of a holistic, results-driven approach that reflects business initiatives. It also seeks to show the inter-relatedness between change management and varied business activities as well as the value-add it brings by enabling organizations to respond to needed business changes.
Areas covered:
1. Purpose, Objectives and Definitions
2. Value to the business
3. Change Authorities
4. Strategic-tactical-operational change
- 7 R’s of change management
5. Change processes, Roles, Activities, Interfaces
6. Change Management is the authority
- Service Asset & Configuration Management (SACM) works to assist in administering change
- Configuration Management is key
- Release & Deployment Management (RDM) executes change
7. RDM is the operational side of change
8. Assessment and Evaluation occurs at multiple points and levels
9. Change Advisory Board
10. Interfaces (Change is multi-faceted and multidisciplinary)
- Interrelatedness of change management
11. Measuring change from different perspectives
12. Challenges and Summary
About Invensis Learning:
Invensis Learning is a pioneer in providing globally-recognized certification training courses for individuals and enterprises worldwide. We have trained and certified 15,000+ professionals from 50+ courses through multiple training delivery modes. This ITIL® Foundation training from Invensis Learning is ideal for professionals who are looking to gain a deep understanding of the globally-recognized ITSM framework and clear your ITIL Foundation exam in the first attempt.
For more information on Change Management Certification Training and other courses, please visit our website: https://www.invensislearning.com
ServiceNow ITSM Uncovering Best Practices for Efficient Operations.pdfAelum Consulting
ServiceNow ITSM is a complete platform that is intended to handle service requests, resolve problems, optimize workflows, and continuously improve service quality. It is more than just a software upgrade; rather, it symbolizes a strategic shift in the delivery of IT services. Fundamentally, the goals of ServiceNow ITSM are to guarantee operational effectiveness, improve user experiences, and match IT services with business goals. This in-depth analysis explores how ServiceNow ITSM is revolutionizing IT service management and provides insights into its essential components and best practices that help businesses successfully manage the intricacies of their IT operations.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
International FDP on Fundamentals of Research in Social Sciences
at Integral University, Lucknow, 06.06.2024
By Dr. Vinod Kumar Kanvaria
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
4. ITIL V2
If you look at existing ITIL v2 adoption, there is a
focus on the reactive elements such as
Incident management
Problem management
Change management
Configuration management
Service-Level management.
5. ITIL V3
How many organizations have moved on to the
more proactive elements such as :
Availability management
Capacity management
IT financial management
Incident Management Process
Improvements
6. CAPACITY MANAGEMENT
Capacity Management includes business, service
and component capacity management across the
service lifecycle.
A key success factor in managing capacity is
ensuring that it is considered during the design
stage.
The purpose of Capacity Management is to provide
a point of focus and management for all capacity
and performance-related issues, relating to both
services and resources, and to match the capacity
of IT to the agreed business demands.
7. CONT….
The Capacity Management Information System
(CMIS) is the foundation of a successful Capacity
Management process. Information contained within
the CMIS is stored and analyzed by all the subprocesses of Capacity Management for the
provision of technical and management reports,
including the Capacity Plan.
8. IT FINANCIAL MANAGEMENT
Financial Management covers the function and
processes responsible for managing an IT service
provider’s budgeting, accounting and charging
requirements.
It provides the business and IT with in the financial
terms.
9. CONT….
IT Financial Management responsibilities and
activities do not exist only within the IT finance and
accounting domain.
Many parts of the organization interact to generate
and use IT financial information; sharing and
maintaining the financial data they need enabling
the broadcasting of information to feed critical
decisions and activities.
10. AVAILABILITY MANAGEMENT
The purpose of Availability Management is to provide a
point of focus and management for all availability-related
issues, relating to services, ensuring that availability
targets in all areas are measured and achieved, and that
they match or exceed the current and future agreed
needs of the business in a cost-effective manner.
11. CONT….
Availability Management should take place at two
inter-connected levels and aim to continually
optimize and improve the availability of IT services
and their supporting organization. There are two
key aspects:
reactive activities: monitoring, measuring, analysis
and management of events, incidents and problems
involving service unavailability
proactive activities: proactive planning, design,
recommendation and improvement of availability.
12. SUPPLIER MANAGEMENT
The Supplier Management process ensures that
suppliers and the services they provide are
managed to support IT service targets and
business expectations.
The purpose of the Supplier Management process
is to obtain value for money from suppliers and to
ensure that suppliers perform to the targets
contained within their contracts and agreements,
while conforming to all of the terms and conditions.
13. CONT…..
The Supplier and Contract Database (SCD) is a
vital source of information on suppliers and
contracts and should contain all of the information
necessary for the management of suppliers,
contracts and their associated services.
14. CHANGE MANAGEMENT
Change Management ensures that changes are
recorded, authorized, prioritized, planned, tested,
implemented, documented and reviewed in a
controlled manner.
The purpose of the Change Management process
is to ensure that standardized methods are used for
the efficient and prompt handling of all changes,
that all changes are recorded in the Configuration
Management System and that overall business risk
is optimized.
15.
16. RELEASE AND DEPLOYMENT
MANAGEMENT
The goal of the Release and Deployment
Management process is to assemble and position
all aspects of services into production and establish
effective use of new or changed services.
Effective release and deployment delivers
significant business value by delivering changes at
optimized speed, risk and cost, and offering a
consistent, implementation of usable and useful
business services.
19. INCIDENT MANAGEMENT PROCESS
An incident is an unplanned interruption to an IT
service. Failure of a configuration item is also an
incident.
The purpose of Incident Management is to restore
normal service as quickly as possible.
An Incident Management tool is essential for
recording and managing incident information.
20. CONT…..
Incidents are often detected by event management,
or by users contacting the service desk.
Incidents are categorized to identify who should
work on them and they are prioritized and business
impact.
21. REFERENCES…
(2011, 05). Role of Itil V3 Strategy. StudyMode.com.
Retrieved 05, 2011.
ITSMF
Project Management Institute, A Guide to the
Project Management Body of Knowledge, 3rd ed.,
PMI (2004)