1. Information and Communication Technology
Consultancy
Global Consultancy and Management Solutions

2. Global Consultancy and Management Solutions
GCMS was founded with the objective of being the one
stop “Global Solution Provider” in the arena of
Management Consulting. We are professionals with a
WINNING ATTITUDE and high levels of energy.

3. Mission Statement
“We see ourselves to be the BEST management
consultant delivering qualitative, cost effective, time
saving, process oriented services to our BUSINESS
PARTNER and hence ensuring complete Value &
Return on investment “.

4. Vision Statement
“To be the most preferred Management Consulting
Partner by delivering end-to-end solution in the entire
value chain of Business Transformation”

5. GCMS Principles
• ITIL Aligned Processes and Procedures: We stringently work as per ITIL
Frameworks and Guidelines.
• Passion: We bring passion and positive energy to every
relationship, challenge and opportunity.
• Empathy: We empathies, respect and care for all relationships and lives we
touch.
• Honesty & Integrity: We commit absolute transparency and integrity to our
every action and thought. We drive a „zero tolerance‟ culture towards lack
of integrity.
• Innovation: We thrive on innovate the status quo, situations and problems.
We rise to every challenge with tenacity and determination. We learn every
day and from everyone.

6. Our Service Portfolio
We provide “free consulting services till Service
Strategy Phase” on all the aspects of Information and
Communication Technology with high level of
expertise, processes and procedures which are aligned
to ITSM and industry best practices to help companies
get best out of their IT infrastructure.

7. Information and Communication Technology
Information technology (IT) is the use of computers and telecommunications
equipment to store, retrieve, transmit and manipulate data. The term is
commonly used as a synonym for computers and computer networks, but it
also encompasses other information distribution technologies such as
television and telephones.
Information and communications technology or information and
communication technology (ICT), is often used as an extended synonym for
information technology (IT), but is a more specific term that stresses the role
of unified communications and the integration of telecommunications
(telephone lines and wireless signals), computers as well as necessary
enterprise software, middleware, storage, and audio-visual systems, which
enable users to access, store, transmit, and manipulate information.

8. ICT Consultancy as a Service
Information Technology consulting (also called IT consulting, Computer
consultancy, Computing consultancy, technology consulting business and
technology services or IT advisory) is a field that focuses on advising
businesses on how best to use information technology to meet their business
objectives and integrating IT and Business over all.
All we need is the “Problem Statement” from the customer, which we call as
“Statement of Opportunity”, and we deliver services as per customers‟
requirements, satisfying their and business requirements with Continual
Service Improvement Scope and Mechanism.

9. ICT Consultancy Service Lifecycle Management
The ICT Consultancy Service Lifecycle starts with the “Statement of
Opportunity”. This is the request or problem statement is raised by the
customer. This is the input of the complete service lifecycle management with
below mentioned phases:
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement

10. Statement of Opportunity
The ICT Consultancy Service Lifecycle starts with the Problem
statement, which we call “Statement of Opportunity” (SoO). This is the request
or problem statement is raised by the customer. This is the input of the
complete service lifecycle management.

11. ICT Service Strategy
Service Strategy deals with the strategic analysis, planning, positioning, and implementation
relating to IT service models, strategies, and objectives. It provides guidance on leveraging
service management capabilities to effectively deliver value to customers and illustrate value for
service providers.
Our objective in this phase will be to understand, analyze and evaluate the customers‟
requirements in details with the valuable inputs from various stakeholders. The output in this
phase will be detailed description of IT services that is being delivered to the customers, strategic
plan for achieving the objective, financial budget and performance plan and service level package
and warranty.

12. ICT Service Design
Service design is the activity of planning and organizing people, infrastructure, communication
and material components of a service in order to improve its quality and the interaction between
service provider and customers. The purpose of service design methodologies is to design
according to the needs of customers or participants, so that the service is user-
friendly, competitive and relevant to the customers.
Our objective in this phase will be to present the addition, deletion, move and change of the
existing state of the component to accommodate the workable, effective and long term resolution
for the business requirement. The output of this phase will be below mentioned items:
• Business requirement for the planned service.
• Service design document comprising of service functional, service level and operational level
requirements.
• Service management plans
• Service lifecycle plans

13. ICT Service Transition
Service Transition is the phase where new or changed services are transitioned into Service Operations
while controlling the risks of service failure and business disruption.
In this phase, below mentioned activities are included:
• Planning and managing the capacity and resources needed to package, build, test, and deploy a
release into production.
• Evaluating the service capability and risk profile prior to release.
• Creating repeatable build and installation mechanisms that can be used to deploy releases into test
and production environments.
• Ensuring that services can be managed, operated and supported in accordance with requirements
established in Service Design.
The primary output of Service Transition is the “Service Transition Package.” It includes the following
documents:
• An updated service portfolio consisting of all new or changed service components.
• An updated service package that defines the services offered to the customer.
• An updated transition plan that is used to move the planned services into operations.

14. ICT Service Operations
Service Operation is where the value of the services being provided is first realized by the customer.
During Service Operation, the day-to-day operation of the processes that manage the services takes
place. It is also where performance metrics for the services are gathered and reported.
The output of Service Operations is the “Service Performance Package” which includes:
• Technical management reports.
• IT operations reports.
• Service desk reports.
• Application management reports

15. ICT Continual Service Improvement
Continual Service Improvement phase (CSI) is responsible for continually aligning IT services to
changing business needs. CSI identifies and implements improvements to IT services that support
business processes. These improvement activities support the lifecycle approach through Service
Strategy, Service Design, Service Transition, and Service Operation. In effect, CSI is about looking for
ways to improve process efficiency and cost effectiveness throughout the entire service lifecycle.
This is a continuous activity aimed to the service improvement and we help the customer in defining the
processes and procedures so that he can run the services with high efficiency and RoI.
The outputs of Continual Service Improvement can be created in any of the phases of the ITIL Lifecycle.
They make up the “Improvement Package” and include the following documents:
a. A service improvement plan.
b. Lessons learned documents that identify how each process phase can be improved.

16. Service
Delivered
Service
Strategy
SoO

17. Contact Us
Global Consultancy & Management Solutions (GCMS)
CS – 30, Ansal Plaza Corporate Suites,
Vaishali, Sector 1,
Ghaziabad,
Uttar Pradesh.
Mail – Technology@gcms.co.in