ITIL (Information Technology Infrastructure Library) is the most widely adopted framework for IT service management. It provides best practices for delivering and supporting IT services aligned to business needs. The ITIL framework consists of 5 core publications that map the IT service lifecycle from initial requirements through ongoing monitoring and improvement. Adopting ITIL offers benefits like improved IT services, reduced costs, improved customer satisfaction, and improved productivity.

1. What is ITIL..??

2. Definition of ITIL
• ITIL stands for Information Technology
Infrastructure Library.
• ITIL is the most widely adopted approach
for IT Service Management in the world. It
provides a practical, no-nonsense
framework for identifying, planning,
delivering and supporting IT services to
the business.

3. ITIL: Overview and Benefits
• ITIL advocates that IT services must be aligned to the
needs of the business and underpin the core business
processes. It provides guidance to organizations on how
to use IT as a tool to facilitate business change,
transformation and growth.
• The ITIL best practices are currently detailed within five
core publications which provide a systematic and
professional approach to the management of IT services,
enabling organizations to deliver appropriate services
and continually ensure they are meeting business goals
and delivering benefits.

4. contd..
• The five core guides map the entire ITIL Service Lifecycle,
beginning with the identification of customer needs and
drivers of IT requirements, through to the design and
implementation of the service into operation and finally, on to
the monitoring and improvement phase of the service.
• Adopting ITIL can offer users a huge range of benefits that
include:
– Improved IT services
– Reduced costs
– Improved customer satisfaction through a more
professional approach to service delivery
– Improved productivity
– Improved use of skills and experience
– Improved delivery of third party service.

5. Citiations
•
(n.d.) What is ITIL. Retrived from http://www.itil-officialsite.com/WhatisITIL.aspx

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