2. ABOUT US
Excelr is an ITconsulting and professional certification training provider catering its services globally
across countries including India, UK,USA,Netherlands,Germany,Malaysia, Indonesiaetc.,
Some of our Flagship Courses
ITIL®Foundation ,Intermediate, Expert
PRINCE2| PMP
CLOUDCOMPUTING
ISO27000 ,ISO20000
SIXSIGMA|ANALYTICS
TOGAF|COBIT
SAP Training
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ITIL®is aregistered trade mark of AXELOSLimited
TheSwirl logo™is atrade mark of AXELOSLimited
TheITIL®Approved Examination Organization logo is atrade mark of AXELOSLimited
10,000+
Professionals
Trained
32+
Countries
acrossglobe
100+
Management
Certification courses
4. ITIL®FOUNDATION EXAM FORMAT
Foundation Certificate in IT Service Management
Simple multiple choice examination – 40 Questions -
Closed Book
Duration 60 minutes (Extra 15 mins if exam is not in
native language)
65% required to be certified (26 out 40)
Pre-requisite for all further ITIL® qualifications
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5. ITIL®2011 FOUNDATION COURSEOBJECTIVES
At the end of the course, you should be able to:
Service management as a practice
The ITIL® service lifecycle
Generic concepts and definitions
Key principles and models
Processes
Functions
Selected roles
Technology and architecture
Competence and training
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