This document discusses extending IT service catalogs beyond the IT department. It begins with an introduction and overview of topics to be covered, including what a service request looks like and how to build a service catalog. Examples are given of 5 ways customers use the Samanage service catalog within and outside of IT departments, including for HR, facilities management, and finance. Benefits of a service catalog like increased productivity, automation, and reduced costs are outlined. The document encourages testing the Samanage service catalog with a free trial.

1. Welcome to
Let’s Take IT Outside:
Extending Your IT Service Catalog
December 18, 2014

2. Hi, I’m Brandon
Bradon Miller
Customer Success Manager, Samanage

3. What Are We Covering Today?
● What does a service request
look like?
● How do you build out a Service
Catalog?
● 5 examples on how you can use
the Samanage Service Catalog
within your IT department and
beyond...

4. 600+CUSTOMERS
48COUNTRIES
42SUPPORTED
LANGUAGES
250%GROWTH YOY
1,000,000+ASSETS MANAGED
SERVICE MANAGEMENT USED BY ANY DEPARTMENT
AND ANY EMPLOYEE

5. What We’re Hearing Clients Really Want
(and Really Need)
So, What Makes Samanage Different...
Instant value: Clients are able to get
up and running in 14 days
Code-free customization: No
professional services needed
ITIL-ready: The sophistication you
need (without the complexity you don’
t)
Revolutionary, Streamlined UI: Our
product is fun and easy to use
Keeping you on the cutting edge of
ingenuity: Continuous deployment
Unified ITSM and ITAM: Easily connect
the dots among people, assets and
incidents
“What we saw with Samanage was almost
identical to what ServiceNow was offering but
much easier to use and customize, and at a
better price point."
-- Eric Feldman
Director of IT
The Riverside Company

6. SAMANAGE CUSTOMERS

7. © 2014 Samanage. All rights reserved.
Samanage Customers Using
Service Desk Outside of IT
32% of customers surveyed
are using the Samanage IT
Service Desk in departments
outside of IT.
Of those customers using the IT service
desk outside of IT, 48% of them are
using it in their HR department.

8. © 2014 Samanage. All rights reserved.
What is Service Catalog?
A list of services that your IT help desk provides.
Service Request
Service Fulfillment
SLA & Reporting
Service
Description
Time
Frames
Fulfillment
Process
Cost
Self-Service Portal
Service
Catalog
Components

9. © 2014 Samanage. All rights reserved.
ITIL + Service Catalog
Business
Requirem
ents
ITCapabilities
Service
Catalog
SERVICE DESIGN
Service Catalog Management
Service Level Management
Availability Management
Capacity Management
Information Security Management
Supplier Management

10. © 2014 Samanage. All rights reserved.
Benefits of a Service Catalog
Increased Productivity
Automation
Uniformity
Strategies
Streamline
Measurable
Reduce Costs
SLA

11. © 2014 Samanage. All rights reserved.
Customer Use Cases - Service Catalog
IT
Laptop loaner program
Automate how your users request laptops,
which ones they get, and when they should
be expected back.
HR
Streamline employee onboarding with the
Samanage service catalog, allowing you to
capture important information for new
hires.
Issuing a new iPhone
Allow your users to request new equipment
with different options, such as phone color
or memory - reduce the time spent on
checking options and configurations
Finance
Make sure your expense reports never get
forgotten again with processes that can be
scheduled to repeat when you need them.
Request software licenses
Allow your users to request software
licenses or access to cloud applications.
Facilities
Automate HVAC requests, light bulb
changes, and other repairs to ensure each
site is in working order.

12. Let’s go in for a closer look...
Start your free trial and test it yourself:
www.samanage.com/signup.html