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Create Value with ITIL 4
The document discusses the transition from ITIL v3 to ITIL 4, emphasizing the shift from a service lifecycle to a service value chain that allows for value creation from any point. It outlines key differences between the two versions, including the introduction of new guiding principles and practices. Additionally, it highlights Ivanti Service Manager's alignment with ITIL 4 and ongoing verification processes.
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Create Value with ITIL 4
- 1. Create Value withITIL 4 Alan Taylor – Principal Product Manager David Martinez – Product Marketing Manager Ian Aitchison – Senior Director, Product Management Kevin J. Smith – Senior Vice President
- 2. Housekeeping • All callerson Mute. Please also mute on your side if possible in case there are any Webex issues • Enter Questions with using the Q&A feature. We will follow up after broadcast on questions we don’t answer • This webinar will be recorded and distributed later with the slide deck • Audio problems? Try dialing in: • Call-in toll-free number (US/Canada): 1-877-668-4490 • Call-in toll number (US/Canada): 1-408-792-6300 • Event ID: 805 170 465
- 3. ITIL v3 andITIL 4 Source: Axelos
- 4. What’s new withITIL 4 ITIL v3 follows a "service lifecycle” • The term “lifecycle” implies a finite thing that has a beginning, a middle, and an end • We’re accustomed to interpreting this as a linear process ITIL 4 introduces a Service Value Chain • Activities that create value can be started at any point and by anyone • Embrace the chaos • It’s time to transition from a loosely linear, process/lifecycle mindset to a more flexible “create value wherever you can” mentality
- 5. ITIL 4 ServiceValue Chain Source: Axelos
- 6. ITIL 4 ServiceValue Chain Dimensions Source: Axelos
- 7. ITIL 4 GuidingPrinciples Focus on value Start where you are Progress iteratively with feedback Collaborate and promote visibility Think and work holistically Keep it simple and practical Optimize and automate
- 8. Key Differences Many differences,more practices • Service Lifecycle = Service Value System, with Service Value Chain inside • Process = Practice • IT Asset Management is a thing! • Change Management = Change Control = Change Enablement • Culture : Co Creation of Value! • Principles = Agility • Automation at last!
- 9. Toolset Verification • Throughthe globally recognized PinkVERIFY process, organizations can view an assessment on how their tool supports ITIL and for which processes • PinkVERIFY could add practices over time • Many of the current ITIL v3 processes will not undergo change • This makes a v3 certification/verify still valid over the next few years
- 10. Culture Shift Are WeAll Becoming Agile Product-Teams Collaboration Culture User/Customer Experience Shift Left Outcomes Value Managing Professional – Create, Deliver, Support
- 11. Ivanti and ITIL4 • Ivanti Service Manager (ISM) already is well positioned to support ITIL v4, already being verified in 13 processes for ITIL v3 / v2011 • As new processes are released, Ivanti will work with Pink Elephant to verify Service Manager for additional processes • We will be providing further updates in terms of how ISM aligns and supports ITIL 4
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- 13. Read the LatestGartner ITSM Critical Capabilities Report Get Insights From Gartner HERE Try out Ivanti in the cloud for FREE
Editor's Notes
- #4 What’s new with ITIL v4 ITIL v3 follows a "service lifecycle The term “lifecycle” implies a finite thing that has a beginning, a middle, and an end We’re used to interpreting this as a linear process ITIL v4 introduces a Service Value Chain Activities that create value can be started at any point and by anyone Embrace the chaos It’s time to transition from a loosely linear, process/lifecycle mindset to a more flexible “create value wherever you can” mentality
- #6 Dispelling ITIL Myths ITIL is not a ‘standard’, organizations cannot be compliant Through the globally recognized PinkVERIFY process, organizations can have details published on how their tool supports ITIL and for which processes Pink Elephant could add about 3-4 new processes Many of the current ITIL v3 processes will not change that much Changes will likely be focused on new process/practice areas being added as opposed to major changes to existing processes This makes a PV 3 certification still valid and of value over the next year or so
- #7 ITIL4 is an unique update in that it expands ITIL in consideration of: Business requirements Value Streams Some other ‘non-technical’ needs.
- #8 Might be the most practical part of ITIL v4 Should consider these principles every day – think about printing them and posting them on your wall.
- #14 https://go.ivanti.com/EN-AR-CriticalCapabilitiesforITServiceManagementTools2019_LP-Gated.html