1. +91 9632790055
VENKATA RAMANA MURTY KOTRA
SUMMARY
 Over 18 years’ experience in IT Industry with key experience in Consulting ,Delivery
,Sales Banking , Hitech , Retail industries
 Experience in IT Service Management technical and Functional Consulting : Process
Design, Implementation for multivendor scenarios across geographies
 Managed IT SM Transitions and Transformations for large consulting firms
 Domain experience in Service Desk , Data Center Services , Application Support
Services
 Process assessments , Gap Analysis, Identifying opportunities of Improvements
 Product developments lifecycle for associated with operational assessment , Metrics and
Analytics
 Part of Crisis Management team for Infrastructure Operations streamlined process and
tools implementations for multiple large TCS customers
 Business Service Management Solutions, Automation , unified dashboards for the End
to End IT Delivery includes Project Management , ITIL Process
 Handled Projects up to USD 10 M across the geographies
 Developing managed services framework and defining Transforming the organization
delivery model to enhance customer experience.
 Certified ITIL V3 Expert and Trained Over 5000 internally with in TCS people for ITIL V3
Foundation in the last Five Years
TECHNOLOGY EXPERIENCE
SOFTWARE LANGUAGES COBOL , PACBASE,JCL , FOCUS , SAS
DATABASES DB2 , SQL Oracle , Access
SPECIAL SOFTWARE HP Service Manager 9.3 , IBM Mage Now , HP PPM , HP ALM , Business
Objects for Reporting , Release Control , CA CMDB , Unisys Peregrine
DOMAIN EXPERIENCE IT Operations
MANAGEMENT EXPERIENCE Project Management, Operations Management
PROCESS FRAMEWORKS ITIL V3 , Six Sigma Understanding of CMMI
EDUCATION SUMMARY
Degree and Date Institute Major and Specialization
Bachelor of Engineering in 1995 Osmania University, Hyderabad, India Mechanical Engineering
Masters in Technology in 1997 Delhi college of Engineering Industrial Engineering
PROFESSIONAL EXPERIENCE
Over 19 Years of Experience with Tata Consultancy Services in various
roles
DELIVERY FOCUS GROUP LEAD GLOBAL IT SM PRACTICE, IT IS TCS Aug 2015 to
Current
As a member of IT Service Management Transformation Practice I was responsible for
deriving the
• Define framework for ITIL Process common for TCS projects in IT IS
• Develop and Lead IT Service Management Solutions for Large TCS Projects
• Resolved Operational challenges for Process deployment for multiple TCS
customers ( Manufacturing , Hi Tech , Insurance , Retail , BFS etc )
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VENKATA RAMANA MURTY KOTRA
• Define the OLA based framework for in multi-vendor engagement for Large TCS
Projects
• Identifying and documenting the risks throughout the Process and tools
deployments and taking the course correction steps.
• Developed Smartwatch a system to check basic operations parameters of
process and tools for IT IS projects
IT SERVICE MANAGEMENT DEPLOYMENT AND OPERATIONS FOR Big Four Consulting Firm
operating globally, October Aug 2010 to Aug 2015
• Developing and Implementing IT Strategy and Road map for IT Tools
Implementation for IT Operations and delivery
• Defining Asset management and Asset Enablement lifecycle for Infrastructures
assets
• Defined and implementing Strategies for Synergized Operations of TCS for 23
Countries in (US , LATAM , EMEA ) for End to End IT Service Delivery
• Establish the OLA based framework for in multi-vendor engagement
• Identifying and documenting the risks throughout the Process and tools
deployments and taking the course correction steps.
IT SERVICE MANAGEMENT TRANSFORMATION PRACTICE for Minneapolis based Financial
Services Firm, October Feb 2008 to August 2010
• Creating and Executing IT Strategy road map for IT Service Management,
• Identifying KPIs and Goals for IT Service Transition and Operations.
• Integrating Incident Management into the rest of Service Management Processes
& Function
INCIDENT MANAGER MAINFRAME SERVICES FOR Minneapolis based Financial Services
Firm, October Feb 2008 to August 2010
• Optimized Batch Process for client systems from 8hrs to 6 hrs there by achieving
a TCO saves of 1 million per year.
• Awarded Thought Leadership award for Implementing and Documenting Incident
Management Process
• Improved Availability of Mainframe services there by through effective Capacity
and Performance management
RELEASE MANAGER SECURITY SERVICE (MAINFRAME FINE GRAIN AUTHORIZATION MODULE)
FOR Minneapolis based Financial Services Firm, Minneapolis July 2003 to October 2004
• Implementing Centralized Security Authorization module ( Pacbase )
• Integration of Security Authorization module with other AEFA Technology
Applications
• Performance Enhancement for Security Authorization based on trend
analysis there by reduced the cost of Mainframe operations by 2 M USD per
year
• Release acceptance and Implementation Planning
PROJECT MANAGER CORPORATE REPORTING SYSTEMS FOR Ameriprise Financial Inc,
Minneapolis, Minneapolis July 2002 to July 2003
• Assisted developer in prioritizing changes to Mainframe based reporting
application and then scheduled changes
• Focusing on customer satisfaction, developed clear business requirements for
individualized business intelligence reports
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VENKATA RAMANA MURTY KOTRA
• Prioritizing the work requests with business
TEAM LEAD APPLICATION SUPPORT MANAGEMENT FOR GE Fleet US, Minneapolis,
October 2001 to July 2002
• Tracking and monitoring application availability
• Tracking the SLA compliance
• Management Reporting
• Standardized Application Incident Management for Web based applications
SYSTEM ANALYST GE POS FOR GE Fleet Japan, Mumbai, August 2000 to October 2001
• Understanding the business requirements for GEPOS
• Tracking the work progress and report to TCS and GECFS mgmt
• Coordinate Project Status meetings
• Conduct design and code walkthrough meetings
SYSTEM ANALYST / SUPPORT LEAD For Ge Capital Wards, Mumbai, 1997 May to 2000
• Perform enhancements to existing systems
• Performance tuning of application
• Carry out unit , System and Regression testing
• Y2K testing and analysis
PROFESSIONAL AFFILIATIONS / CERTIFICATIONS
• ITIL V3 Manager Certified From Exin in 2008 Dec
• ITIL V2 Manager Certified From ISEB in 2008 Sept
• ITIL V3 Foundation Certified From Exin in 2008 July
• ITIL V2 Foundation Certified From Exin in 2008 May
• Member ITSMFi for last Six months
TRAININGS ATTENDED
Year Title Location Organised by
2008 ITIL V3 Manager’s Bridge Course Chennai Quit Redwood ,
2008 ITIL Service Managers Training Chennai QAI India LTD
2008 ITIL V3 foundation Bangalore Tata Consultancy Services Ltd.
2006 ITIL V2 Foundation Bangalore Tata Consultancy Services Ltd.
2001 Six Sigma Green Belt training Chicago Tata Consultancy Services Ltd.
2000 CMMI Mumbai Tata Consultancy Services Ltd.
TRAININGS CONDUCTED
Year Title Location Number of
Sessions
People
Trained
2008 ITIL V3 Foundation Bangalore 100 5000
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VENKATA RAMANA MURTY KOTRA
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VENKATA RAMANA MURTY KOTRA
PERSONAL DETAILS
DATE OF BIRTH : 4TH
AUGUST 1973
FATHER’S NAME : Mallikarjuna Rao Kotra
ADDRESS : Flat A-I-3,
Ragahavendra Paramount Arist,
Kundanhalli Gate
Opp Sankara Eye Hospital,
Bangalore,
Karnataka, Pin 560037
India
PHONE NUMBER : +91 9632790055 (M)
EMAIL ADDRESS : murtykotra@gmail.com
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VENKATA RAMANA MURTY KOTRA
PERSONAL DETAILS
DATE OF BIRTH : 4TH
AUGUST 1973
FATHER’S NAME : Mallikarjuna Rao Kotra
ADDRESS : Flat A-I-3,
Ragahavendra Paramount Arist,
Kundanhalli Gate
Opp Sankara Eye Hospital,
Bangalore,
Karnataka, Pin 560037
India
PHONE NUMBER : +91 9632790055 (M)
EMAIL ADDRESS : murtykotra@gmail.com
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