The document discusses building an effective dental team. It emphasizes that leadership is key and problems often stem from poor leadership. It outlines a 9-step process to create a championship dental team: 1) eliminate poor performers, 2) establish an organizational structure, 3) orchestrate standards and procedures, 4) focus on motivation and training, 5) indoctrinate the vision, 6) delegate responsibilities appropriately, 7) ensure regular communication, 8) tie compensation to performance, and 9) provide ongoing education. The overall message is that strong leadership is needed to recruit, train, and retain high-performing team members.

1. The Team is Everything Chris Barrow The Dental Business Club ITI Congress UK & Ireland 2011

5. = £2.7bn

7. “ If there’s a problem with your team – the problem is you”

8. “ all problems exist in the absence of a good conversation” John Niland

10. The 21C team at work…

11. Maslow ‘ s Heirarchy of Needs

14. The Performance/Behaviour Matrix Satisfied with the dentistry and its outcome Dissatisfied with the dentistry and its outcome Dissatisfied with relationship Satisfied with relationship Vulnerable to the competition Raving fans Saboteur Give you a 2 nd chance

17. Moments of truth A moment of delight or disappointment that has a disproportionate effect

20. Step 2 – Fabricate an organisational structure

29. Decisions…….

30. www.iti.org Thanks for Your attention! www.coachbarrow.com ITI Congress UK & Ireland 2011