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Iti session 1 the team is everything
The document discusses building an effective dental team. It emphasizes that leadership is key and problems often stem from poor leadership. It outlines a 9-step process to create a championship dental team: 1) eliminate poor performers, 2) establish an organizational structure, 3) orchestrate standards and procedures, 4) focus on motivation and training, 5) indoctrinate the vision, 6) delegate responsibilities appropriately, 7) ensure regular communication, 8) tie compensation to performance, and 9) provide ongoing education. The overall message is that strong leadership is needed to recruit, train, and retain high-performing team members.
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Iti session 1 the team is everything
- 1. The Team isEverything Chris Barrow The Dental Business Club ITI Congress UK & Ireland 2011
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- 7. “ If there’sa problem with your team – the problem is you”
- 8. “ all problemsexist in the absence of a good conversation” John Niland
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- 10. The 21C teamat work…
- 11. Maslow ‘ sHeirarchy of Needs
- 12. The Helium Culture– why people go to work Appreciation Money Fun Environment
- 13. Three classes ofteam member The Landscape Gardener - I have a dream The Lawn Mower – just tell me what to do The Well Poisoner – it will never work One bagger “ computer says no ” Two bagger – “ its 5 o ’ clock – I ’ m off! ” Three bagger “ no problem, leave it with me, I ’ ll get it sorted. ”
- 14. The Performance/Behaviour MatrixSatisfied with the dentistry and its outcome Dissatisfied with the dentistry and its outcome Dissatisfied with relationship Satisfied with relationship Vulnerable to the competition Raving fans Saboteur Give you a 2 nd chance
- 15. Management Create systemsMeasuring systems Monitoring systems Adapting systems Dentists – 3/10 Leadership Leadership is the communication of vision and the example of behaviour and “ letting go ” Dentists – 2/10
- 16. Effective systems Poorsystems Poor leadership Effective leadership The Benign Dictator Alan Sugar? The Inspirational Leader Richard Branson? The Micro-Manager The Party Animal
- 17. Moments of truthA moment of delight or disappointment that has a disproportionate effect
- 18. Lead a championshipsupport team Eliminate - do not tolerate Fabricate - an organisational structure Orchestrate - a system for everything Motivate - recruit, train and facilitate Indoctrinate - share your vision Delegate - but do not abdicate Congregate - to communicate Compensate - performance related Educate - role play and courses
- 19. Step 1 - Eliminate – do not tolerate One-baggers are one baggers One-baggers will drag you down They often do the job competently So you will have to smoke them out!
- 20. Step 2 –Fabricate an organisational structure
- 21. Step 3 –orchestrate Brand Standards for everything Finance Sales Marketing Resources Personnel
- 22. Step 4 -Motivation Recruitment Training Motivation Retention
- 23. Step 5 -Indoctrination Vision Mission Roles Goals
- 24. Step 6 -Delegation Who? What? When? Why? How?
- 25. Step 7 -Congregation Daily Weekly Monthly Quarterly Annually
- 26. Step 8 -Compensation Good basic wage Increased in line with AEI + Performance related bonus Paid annually Costed a year in advance Measured how you like Made to work = an extra month ’ s wage for all payroll staff
- 27. Step 9 -Education Formal training in house External training Role play Feedback Professional and personal development
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- 30. www.iti.org Thanks forYour attention! www.coachbarrow.com ITI Congress UK & Ireland 2011