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GROCERY
DRUG
MASS
C-STORE
ONLINE
CLUB
DOLLAR
NATURAL
Shopper
Marketing
Fact-based
selling
Category
Management
CFSC
Resources
Channel
CAGR
'08-'13E
Clubs 5.4%
Convenience 2.2%
Discounter 8.2%
Drug 2.6%
Supercenter 3.4%
Mass -2.2%
Supermarket 2.5%
Total 2.9%
2012
PROJECT ELEVATE
2013
Deliver the Year
“NUSA is so-so,
nothing glaringly
wrong, but nothing
stands out as great
either.”
“Nestlé is at the top of
2nd tier suppliers for
overall needs.”
“We expect more from
the #1 Food company
in the world.”
“As the world’s largest
food company, they are
greatly underachieving
their potential.”
“Therearetoomanyinterfacesand
thelayerscoupledwithlackofdecision
makingclosetothebusiness,makesit
problematictokeepthingsmovingand
trendingup.”
“…Don’t be satisfied with the status
quo, Nestlé tends to be
‘satisfied’ we expect more than
status quo from a category
leader.”
“Nestlé lacks flexibility,
innovation, and ability to
provide compromise solutions
to growing our mutual
businesses.”
“Nestlé’s capabilities in
insights are very weak in
the lower end of my Top
25 suppliers.”
“As category leaders in frozen,
we expect Nestlé to have
more innovation, in
everything they do… product,
promotion, financial business
model, etc.”
PERFORMANCE SUMMARY
OVERALL
PERFORMANCE
2009
Business Relationships & Support
Personnel
Category Development / Support
Consumer Marketing Support
Customer Marketing / Promotional Practices
Customer Service / Support
Logistics & Supply Chain Management
Rank: 14 of 18
2011
Rank: 17 of 19
“ We are very pleased with the level of local support we receive from NSD ”
Conducts
business ethically
Collaborative supply
chain programs
Communicates company
strategy clearly
Provides innovative
solutions & processes
3.95 3.78 3.123.17
NSD overall rating of 3.5 is above average, but
well below the 5.0 level for best in class companies.
Considerable room for growth
3.5
CULTURECUSTOMERS CAPABILITIES CONTRIBUTIONCATEGORY
• Lead with frozen
Category Leadership
CULTURECULTURECATEGORY CAPABILITIESCATEGORYCUSTOMERS CONTRIBUTION
EXPERIENE
The Complete Pictureof Learningand Development
70% 20% 10%
Experience Relationship Education
Leadership
Culture
Courage
Respect
Teamwork
Passion
Excellence
Inspires & develops individuals & teams; encourages news ways of
thinking while valuing pragmatism; sets the example
Acts on principles; takes responsible risks; makes decisions & moves
forward; learns from mistakes; gives honest feedback; asks for help
Fosters diversity of people, thoughts & styles; builds & gives trust; accepts
healthy disagreement; seeks first to understand – then be understood
Works collaboratively with internal & external partners; supports group
decisions; encourages, enables & celebrates success; fulfills commitments
Demonstrates aresults-orientation; drivesachievement ofbusinessobjectives &
mutualsuccesswithourcustomers; doeswhatittakestogetthejobdoneright
Meets or exceeds high expectations; strives to be the best; seeks
continuous learning & improvement
cul·ture noun ˈkəl-chər
Transform…
…evolve…
…the journey begins!
Resiliency
Armed and ready
Heart and talent
Willingness and ability

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Nestlé info

  • 3. “NUSA is so-so, nothing glaringly wrong, but nothing stands out as great either.” “Nestlé is at the top of 2nd tier suppliers for overall needs.” “We expect more from the #1 Food company in the world.” “As the world’s largest food company, they are greatly underachieving their potential.” “Therearetoomanyinterfacesand thelayerscoupledwithlackofdecision makingclosetothebusiness,makesit problematictokeepthingsmovingand trendingup.” “…Don’t be satisfied with the status quo, Nestlé tends to be ‘satisfied’ we expect more than status quo from a category leader.” “Nestlé lacks flexibility, innovation, and ability to provide compromise solutions to growing our mutual businesses.” “Nestlé’s capabilities in insights are very weak in the lower end of my Top 25 suppliers.” “As category leaders in frozen, we expect Nestlé to have more innovation, in everything they do… product, promotion, financial business model, etc.”
  • 4. PERFORMANCE SUMMARY OVERALL PERFORMANCE 2009 Business Relationships & Support Personnel Category Development / Support Consumer Marketing Support Customer Marketing / Promotional Practices Customer Service / Support Logistics & Supply Chain Management Rank: 14 of 18 2011 Rank: 17 of 19
  • 5. “ We are very pleased with the level of local support we receive from NSD ” Conducts business ethically Collaborative supply chain programs Communicates company strategy clearly Provides innovative solutions & processes 3.95 3.78 3.123.17 NSD overall rating of 3.5 is above average, but well below the 5.0 level for best in class companies. Considerable room for growth 3.5
  • 6. CULTURECUSTOMERS CAPABILITIES CONTRIBUTIONCATEGORY • Lead with frozen Category Leadership
  • 7. CULTURECULTURECATEGORY CAPABILITIESCATEGORYCUSTOMERS CONTRIBUTION EXPERIENE The Complete Pictureof Learningand Development 70% 20% 10% Experience Relationship Education
  • 8. Leadership Culture Courage Respect Teamwork Passion Excellence Inspires & develops individuals & teams; encourages news ways of thinking while valuing pragmatism; sets the example Acts on principles; takes responsible risks; makes decisions & moves forward; learns from mistakes; gives honest feedback; asks for help Fosters diversity of people, thoughts & styles; builds & gives trust; accepts healthy disagreement; seeks first to understand – then be understood Works collaboratively with internal & external partners; supports group decisions; encourages, enables & celebrates success; fulfills commitments Demonstrates aresults-orientation; drivesachievement ofbusinessobjectives & mutualsuccesswithourcustomers; doeswhatittakestogetthejobdoneright Meets or exceeds high expectations; strives to be the best; seeks continuous learning & improvement cul·ture noun ˈkəl-chər
  • 10. Resiliency Armed and ready Heart and talent Willingness and ability

Editor's Notes