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68% participation amongst regular employees (733 out of 1083)
60% participation amongst all employees (810 out of 1360)
Items
HealthAlliance
Hospital
Percent
Favorable
National
Healthcare
Norm (50th
Percentile)
Best-In-Class
Healthcare
Score (90th
Percentile)
At or Above Best-in-Class (90th
Percentile)
Above National Healthcare Norm (50th
Percentile)
6. I have [not] thought of resigning in the last six months. 62 59 66
2. I know what is expected of me in my job. 93 91 94
Below National Healthcare Norm (50 Percentile)
1. Employees of this organization show they genuinely care about patients and families
through their behaviors.
81 84 91
3. My job gives me an opportunity to do the things I do best. 74 79 85
4. My supervisor lets employees know when they have done a good job. 69 70 77
5. My supervisor regularly gives me feedback on my work performance. 63 65 73
7. My coworkers are friendly and helpful. 84 86 90
8. All in all, I am satisfied with my job. 72 77 84
9. The necessary materials and equipment are available when I need to perform my job. 73 75 84
10. This organization makes it possible for employees to directly contribute to its success. 58 69 80
11. I have an opportunity to participate in decisions made by my supervisor that affect my
work environment.
56 62 69
12. Employees here receive recognition for a job well done. 50 62 72
13. Senior management of this organization is concerned about the employees. 42 56 70
14. This organization provides me the opportunity to improve my professional knowledge and
job skills.
74 77 85
15. My supervisor encourages my career growth. 59 64 70
Our Summary of Results](https://image.slidesharecdn.com/juneefdraft1-130612120127-phpapp01/85/June-ef-draft1-7-320.jpg)
More Related Content
June ef draft1
- 1. June 2013 ~Employee Forums Welcome March Forum Feedback Pillars Scorecard Questions & Employee Feedback Closing Remarks Employee Engagement Presentation Thank you for your time today!
- 2. 2 Your feedback matters! Feedback/Themesfrom March Forums Staff appreciated the videos of our employees helping achieve our goals Early morning times are challenging – need to offer more choices Forums increase my knowledge of the our organization and are helpful “Very helpful to know about healthcare environment and its’ affect on us.” “Too early! Not on Mondays.” “Include discussions on communication with your fellow co-workers.” “More information specific to HAHHH.” “Appreciate the advance notice so time can be scheduled.” “Need more advance notice.”
- 3. 3 Pillars Goal FY13 Target Current YTD 10/1/2012 to Current StatusProgress Success Stories People Raise HCAHPS Top Box Score “Rating from 64.4% to 68%” (% of patients rating HealthAlliance 9 or 10 out of 0 – 10) 68% http://youtu.be/lEz Bgr2M5oM Quality Achieve CMS expected rate for 30-day readmission for AMI 24.1% or less Quality Achieve CMS expected rate for 30-day readmission for CHF 25.4% or less http://youtu.be/V8 SFxKQYpjc Quality Achieve CMS expected rate for 30-day readmission for PN 19.4% or less Quality Achieve perfection score of 95% for SCIP measures in Value Based Purchasing Bundle 95% Growth Reduce Left Without Being Seen (LWBS) from 4.2% to 3.99% 3.99% Growth Build physician networking through EMR partnerships 2 EMR’s in Practices 4 EMR in Progress 4 EMR in Progress Growth Complete Business Plan for MSK Growth and execute top 2 priorities by year end Develop Plan and implement 2 In Progress – UMMHC Collaboration In Progress – UMMHC Collaboration http://youtu.be/g3d zz0CMZVo Finance Achieve $1.5M Operating Margin Period: 10/1/12 – 9/30/13 $1.5M $845K = On target to reach goal or surpass = Moving forward/should achieve goal = Needs focus to achieve goal = Exceeding Goal = Achieving Goal = Not Achieving Goal April Scorecard ~ FY13 Organizational Goals Published April 29, 2013 Definitions: CMS = Centers for Medicare and Medicaid Services AMI = acute myocardial infarction CHF = congestive heart failure PN = pneumonia SCIP = Surgical Care Improvement Project HCAHPS = Hospital Consumer Assessment of Healthcare Providers & Systems 3 64% Mar 2013 4.76% Jan 2013 0% Jan 2013 0% Jan 2013 99% Dec 2012 - $385 K Mar 2013 3.54% Mar 2013 3.7% 98% 9% 17% 15% 67%
- 4. 4 I Make aDifference! How I Can Help to Reach Goals One is not born into this world to do everything, but to do something. -Henry David Thoreau No work is insignificant. All labor that uplifts humanity has dignity and importance and should be undertaken with painstaking excellence.” -Martin Luther King, Jr. People: How I Can Help! Raise HCAHPS Top Box Score “Rating from 64.4% to 68%” • SMILE • Ask visitors if they need assistance or help finding their way • Be kind to your teammates. Support them if they are having a bad day or struggling. Growth: How I Can Help! 1. Reduce Left Without Being Seen (LWBS) from 4.2% to 3.99% • Help get patients out of the ED and into beds 2. Build Physician networking through EMR Partnerships • Help support the IS initiatives to partner with physicians • Engage our physicians and thank them for practicing at HealthAlliance 3. Complete MSK Business Plan and execute top 2 priorities • Encourage your family, friends and neighbors to come to HealthAlliance for their care • Talk positively about HealthAlliance when you are out in the community Quality: How I Can Help! 1. Achieve CMS expected rate for 30-day readmissions • Help teach patients about their care, support services and support discharge teams 2. Achieve Perfection Score of 95% for SCIP • Help keep our facilities safe, clean and friendly • Share our story about being ranked #1 in safety 2 years in a row Finance: How I Can Help! Achieve $1.5 Operating Margin • Use HealthAlliance for your health care needs • Encourage your family and friends to come to HealthAlliance for their care • Help us be lean: reduce waste in products, time and procedures Do more than belong: participate. Do more than care: help. Do more than believe: practice. Do more than be fair: be kind. Do more than forgive: forget. Do more than dream: work.” - William Arthur Ward
- 5. YTD thru MayResults ($000s) 5 October – May Operating Margin is $x.xxM!
- 6. 6 “Medicine is ateam sport.” Cynthia Ring, Corporate VP, Human Resources 810 Participated in the Survey (including per diems) 68% 76% 50% 60% 70% 80% 90% 100% 2013 Avatar HR Solutions' Norm
- 7. 7 68% participation amongstregular employees (733 out of 1083) 60% participation amongst all employees (810 out of 1360) Items HealthAlliance Hospital Percent Favorable National Healthcare Norm (50th Percentile) Best-In-Class Healthcare Score (90th Percentile) At or Above Best-in-Class (90th Percentile) Above National Healthcare Norm (50th Percentile) 6. I have [not] thought of resigning in the last six months. 62 59 66 2. I know what is expected of me in my job. 93 91 94 Below National Healthcare Norm (50 Percentile) 1. Employees of this organization show they genuinely care about patients and families through their behaviors. 81 84 91 3. My job gives me an opportunity to do the things I do best. 74 79 85 4. My supervisor lets employees know when they have done a good job. 69 70 77 5. My supervisor regularly gives me feedback on my work performance. 63 65 73 7. My coworkers are friendly and helpful. 84 86 90 8. All in all, I am satisfied with my job. 72 77 84 9. The necessary materials and equipment are available when I need to perform my job. 73 75 84 10. This organization makes it possible for employees to directly contribute to its success. 58 69 80 11. I have an opportunity to participate in decisions made by my supervisor that affect my work environment. 56 62 69 12. Employees here receive recognition for a job well done. 50 62 72 13. Senior management of this organization is concerned about the employees. 42 56 70 14. This organization provides me the opportunity to improve my professional knowledge and job skills. 74 77 85 15. My supervisor encourages my career growth. 59 64 70 Our Summary of Results
- 8. 8 Sweet 16® Item Counter Measures Timeline 1st EngagementPriority Item: Employees here receive recognition for a job well done. Organizational Reward and Recognition Program focused on Employee and Patient Experience Launch in September 2nd Engagement Priority Item: Senior management of this organization is concerned about the employees. Senior Management Employee Rounding (All locations) Begin in July 3rd Engagement Priority Item: This organization makes it possible for employees to directly contribute to its success. Employee Advisory Council Team Members identified and begin work by October Engagement Survey Organizational Results
- 9. 9 Next Steps EstimatedDate Comprehensive Results Presentation, Action Planning/ActionPro Training Mid-June Manager Access to ActionPro Late June Managers hold Team Meetings with staff to discuss results and future action July Action Plans Created/Approved and work teams begin implementation Late August Report-outs September APulse™ Survey February 2014 Survey Process Timeline
- 10. 10 All Managersreceive an individual login to ActionPro. ActionPro will allow users to: View company-wide reports. View individual department reports. Create Action Plans. Communicate via email regarding status of Action Plans. Submit Action Plans for approval. Track the progress of Action Plans. Document status and completion of Action Plans. ActionPro link: https://actionpro.hrsolutionsinc.com/clientlogin.aspx Online Reporting and Action Planning
- 11.
- 12. “Could a greatermiracle take place than for us to look through each other’s eyes for an instant?” Henry David Thoreau 12
Editor's Notes
- #8 Slide 14 – People Pillar Invite Cynthia Ring to speak briefly to employee engagement survey? All of you, our employees, are our greatest asset and our greatest resource We care about your opinions and our Human Resources department has just completed an employee engagement survey 67% of our employees participated and best practice is 70% We appreciate your participation , input and time Results will be shared within the next 3-6 weeks with all employees We have a great deal of work to do on our patient experience/people pillar and we need your support to do this