TLNT Employee Experience Webinar 10.31.19
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This document discusses improving the employee experience. It provides an overview of research showing a positive employee experience leads to better retention and performance. While many companies see employee experience as important, few have dedicated roles for it or collect needed data. Common obstacles to improving experience are budget, resources, tools and understanding. The document defines key elements of experience like culture, communication and inclusion. It outlines strategies like starting small, training managers, using data to drive decisions and frequent evaluation and communication. New technologies can help span the entire employee lifecycle and integrate systems for a more seamless experience.
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TLNT Employee Experience Webinar 10.31.19
- 2. AGENDA Current State Defining Employee Experience Strategies for Success
- 3. RESEARCH METHODOLOGY 634 Qualified Responses HR Director Level and Above All Company Sizes
- 5. A DIALOGUE
- 8. NEW CHALLENGES Increasing Business Pressure Gig Economy Transparency New Technology
- 9. A POSITIVE EMPLOYEE EXPERIENCE 3X more likely to improve retention 2X more likely to improve employee performance
- 10. CONFUSION AROUND EMPLOYEE EXPERIENCE 74% of companies state that the employee experience is a top priority for their organization Yet, 1 in 4 HR and talent leaders are confused by what the employee experience is at their organization.
- 11. WE ARE STILL BEHIND… - Only 17% have a dedicated role for the employee experience (compared to 60% of customer experience roles) - Only 20% of companies state that the employee experience is as important as the customer experience - 1 in 3 companies do not even have the data they need to know if they have improved their employee experience
- 12. OBSTACLES TO IMPROVING THE EMPLOYEE EXPERIENCE 41% 40% 36% 33% 26% BUDGET CONSTRAINTS LACK OF INTERNAL RESOURCES LACK OF TOOLS LACK OF LEADERSHIP SUPPORT LACK OF UNDERSTANDING AROUND EMPLOYEE EXPERIENCE
- 14. KEY ELEMENTS OFTHE EMPLOYEE EXPERIENCE 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% Culture Communication Engagement Wellness Inclusion
- 15. 93% OF COMPANIES ARE READY TO MAKE A CHANGE INFORMING EMPOWERING HOW?
- 16. THREE KEYS TO HRTRANSFORMATION Skills Processes Technology
- 17. EXPERIENCE TO ENGAGEMENT 0% 10% 20% 30% 40% 50% 60% Employees are recognized by leaders Employees are recognized by peers Peer to Peer mentoring Managers trained on how to give feedback Visibility into development goals
- 18. THE EMPLOYEE LIFECYCLE Onboarding Career Development Diversity and Inclusion Learning Management Rewards and Recognition Employee Communication Wellbeing Career Development Offboarding
- 19. TECHNOLOGY HAS CHANGED Traditional HR Systems Experience Systems Focused on tactical activities Focused on the employee experience and strategic initiatives Separate modules that may or may not be integrated Spans the entire employee experience Designed to handle every activity and task without integrating with outside providers Designed to integrate seamless with existing HR systems and third-party providers Initiates emails as the primary form of communication Various channels and tools for communication including video, mobile, collaboration and messaging.
- 20. TOP AREAS OFTECH INVESTMENT Engagement Surveys – 42% Employee Communication- 41% Career Development- 38% Recognition- 26% Wellbeing – 23% What technology are organizations using to improve the employee experience?
- 21. THREE QUESTIONS TO ASK Internal Questions External Questions Experience Questions
- 23. KEY STRATEGIES START SOMEWHERE TRAIN MANAGERS DATA TO DRIVE DECISIONS EVALUATE OFTEN COMMUNICATE FREQUENTLY
- 24. IN ONE SECOND… Source: Internet Live Stats 2,105 Skype calls 7,188 tweets 53,970 Google searches 121,459 YouTube videos viewed
- 25. 2,485,168 EMAILS And 47% of employees don’t read email!
- 26. AND IT GETS WORSE… 96% of companies believe Communication is critical to achieving company goals but… 47% of employees don’t read company communication 45% of companies can’t get employee’s attention with email One third of companies don’t measure communication efforts
- 27. KEY RECOMMENDATIONS Define the employee experience Look for a partner Be open Embrace data to drive decisions Have fun!