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ITAM UK 2017_Implementing a global award winning SAM program_Jochen Hagenlocher
The document summarizes the implementation of a global software asset management (SAM) program at Novartis Pharma AG. It describes how Novartis standardized and centralized its SAM processes across regions using a SAM tool and outsourcing some functions. Key aspects included onboarding top publishers, selecting a global software reseller, and implementing an offshore service for software request management. Today, Novartis' SAM program manages over 200,000 assets globally using a hybrid onshore/offshore team and strategic partners.
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ITAM UK 2017_Implementing a global award winning SAM program_Jochen Hagenlocher
- 1. The ITAM ReviewUK Conference 2017 Implementing a Global Award Winning SAM Program: Jochen Hagenlocher - Head SAM Novartis Pharma AG
- 2. The ITAM ReviewUK Conference 2017 Implementing a Global Award Winning SAM Program Content • Novartis – Company introduction • SAM Challenges in any Global Enterprise • Building an award winning SAM • SAM Roadmap 2014-2016 • Global SAM @ Novartis today • Introducing our SAM service • SAM System Landscape • What does success look like?
- 3. The ITAM ReviewUK Conference 2017 Novartis – A world leading healthcare company Our strategy is to use science-‐based innova3on to deliver be5er pa3ent outcomes. We aim to lead in growing areas of healthcare. We focus where our skills can help address great medical need: Oncology Cardiovascular Respiratory Neuroscience Immunology and dermatology Eye care
- 4. The ITAM ReviewUK Conference 2017 ...with industry-‐leading businesses in growing areas of healthcare Innovative medicines Eye care devices Alcon Generics & biosimilars Sandoz Development Manufacturing Business Services Novartis Pharmaceuticals Novartis Oncology Research
- 5. The ITAM ReviewUK Conference 2017 SAM Challenges in any Global Enterprise External influencers Cloud and Digital Transforma3on ShiG towards subscrip3ons, move away from perpetual Cloud causes oGen a loss of spend transparency Increasingly aggressive Publishers Audits as Marke3ng instrument Complex Metrics and Demand Calcula3on M&A Ac3vity Publishers Increased appe3te by business for Cloud Solu3ons Lack of internal governance, growing Shadow IT Demanding business, M&A Ac3vity, internal Enterprise Fragmented SW Spend, TCO not Managed Clients, Servers, Cloud managed separately Cloud, SaaS, GTC’s, BYOD, BIG data scenarios Tool Landscape, Provisioning, Discovery Quality Internal influencers
- 6. The ITAM ReviewUK Conference 2017 6 • Clients, Servers, Mobile devices • Scan, normalize, report • Spend centraliza3on • Direct Rela3onships with Mega Vendors and Use Global SW Resellers • Follow the money and risk • Draw conclusions, drive value • Pooling, metering, re-‐harves3ng • Periodical compliance checks • Manage audits Governance Processes Systems People Know what’s installed used Manage and OpCmize Manage PorEolio & Lifecycle Know what’s purchased • Assign SW to SW-‐Classes • Manage SW-‐Classes • Limit SW-‐Versions • Limit number of Apps doing the same thing* Building a Global Award winning SAM -‐ Sept 2014-‐Dec 2015 *Ongoing Ini3a3ve
- 7. The ITAM ReviewUK Conference 2017 Use exis3ng tools and services to run local SAM opera3ons SAM+ • Maximize Value/Impact beyond tradi3onal license Management • SAM On/Offshore service model implemented • SAM as data provider for Applica3on Por`olio Ra3onaliza3on • SW License Turntable, Opera3onal management of SW purchases • Taking SAM, Finance, Sourcing, IT and Legal aspects into account when evalua3ng SW products for business needs SAM Program • SAM Tool selected and setup up • Onboarding of Top 12 publishers • SAM Process Descrip3on, Governance framework • Global SW Reseller selected • Punch-‐out catalogs, e-‐PO, e-‐ Invoice, SW-‐En3tlements Interface • Offshore service partner for SW request management implemented • SAM managed Service Provider selected StarCng Point • Geographical and organiza3onal fragmented SW License Management • Lacking full visibility of HW and SW assets, en3tlements, usage and global compliance • Inefficient processes, high licensing costs • Constant threat of non-‐ compliance 2013 2014-‐2015 2016+ Select and Implement state-‐of-‐the-‐art tools with central management and governance SAM Roadmap 2014-‐2016
- 8. The ITAM ReviewUK Conference 2017 Global SAM @ Novartis today 20’000 servers Server SAM SmartTrack 4.1.2 SIM 2.4.0 SAM Tool IGM SAM Standard SAM Governance On/Offshore Team SoftwareONE Managed Service SAM Team 140’000 clients Client SAM 73’000 mobile devices Mobile SAM Future service for O365 Azure, AWS, Salesforce/Veeva Cloud SAM Business Partnering Procurement Support Demand Management SAM Advisory 150’000 SW requests per year SoftwareONE Managed Service SW Request Service (SRS) SAM Procurement & Finance Comm s Int Audit Enforc e Ext Audit Partnering with Portfolio Mgmt 53 client products in scope Use or Lose
- 9. The ITAM ReviewUK Conference 2017 Introducing our SAM Service SAM Managed Service • Managed service provided by global SAM partner • Scope: Raw data loads, SW recogni3on, effec3ve demand, en3tlements collec3on, compliance repor3ng, license clearing desk, SAM tool opera3ons, audit support, advisory Applica3ons • Full SW scope -‐ collect SW deployment and usage data across all Novar3s sites (including SaaS) • Procure directly or via selected resellers with integrated end-‐to-‐ end processes Hardware • Full coverage of device/subscrip3on estate 140k clients, 20k servers, 73k mobile devices, cloud Internal Advisory • Provide SAM insights to IT, business and sourcing to enable op3mized IT architecture and contrac3ng • Work with por`olio mgmt to op3mize enterprise SW por`olio SoGware Request Service • End-‐user SW request handling based on business rules • Service team offshored (India), Analy3cs and service repor3ng • 150’000 request reviews and approvals annually, serving 24x5 Who are we? What we do to manage a world-class SAM Novar3s SAM core team in a hybrid on-‐/offshore mode of opera3on, supported by procurement, finance, legal, IT Our Focus • SW on clients, servers, mobile devices, Cloud • Ensure compliance with usage policies and SW license agreements • Iden3fy and mi3gate SW licensing risks, op3mize cost • Advise IT to op3mize usage and architecture • Provide support for strategic decision making
- 10. The ITAM ReviewUK Conference 2017 Existing Systems Landscape SAM System Landscape IT Infrastructure Procurement Direct and indirect Relationships 16 Cat A Publishers: MS, SAP, Adobe, IBM etc. Top 12Top 12 Relationship through global Reseller >300 Cat B/C/D Publishers Top 16 Reseller SmartTrack Clients, servers, mobile Reseller SW Inventory Reseller Portal Contract dataScan data Mobile Iron ADDM SCCM SAMGovernance SAMProcess SWPortfolioManagement(ongoinginitiative) SAP/ERP SAP/CLM SAP/SRM IXOS Archive SAP BW SAP PISW Self-Service Portal Packaging Altiris Ariba Supplier Network EDI for Purchase Orders and Invoices
- 11. The ITAM ReviewUK Conference 2017 What does success look like? SAM Managed Service fully established delivering expected results Con3nued value creaCon through license op3miza3on and avoidance Enterprise-‐wide collaboraCon across all IT and business func3ons, globally No audit surprises High level of adherence to SAM processes and good governance Recognized as an industry-‐leading service Fully Integrated World-‐class SAM SAM established as data provider to enable significantly raConalized applicaCon porEolio
- 12. The ITAM ReviewUK Conference 2017 Questions? The ITAM Review UK Conference 2016
- 13. The ITAM ReviewUK Conference 2017 Thank You