2012 marks the beginning of a new economic paradigm: experience is the king and IT is the enabler. Finally IT gets to play in the right side of the brain sandbox. Good for us .
In the early days of product development, the technology is inferior and lacking in performance. The focus is very much on the technology itself. The users are enthusiast who like the idea of the product, find use for it, and except the lack of performance. Then as the product becomes more mature, other factors become important, such as price, design, features, portability. The product moves from being a technology to become a consumer item, and even a community.
In this lecture we explore the change from technology focus to consumer focus, and look at why people stand in line overnight to buy the latest gadgets.
Why yesterdays approach to innovation wont help us in the future slide shareTheThinkingHotel
Thought-provocative and inspiring presentation by John Boult, at "the Moon" the evening before Change Play Business started. Great examples of what is changing, was unthinkable for established businesses, and caused deep shifts in our world...
Thank you John Boult for such inspiration, and thank you viewer for exploring ideas with us!
This .ppt is from a lecture I held on the Technical University of Denmark on the Design and Innovation study line.I focus on product innovation in computer games and look at market opportunities and pittraps in the market.
In the early days of product development, the technology is inferior and lacking in performance. The focus is very much on the technology itself. The users are enthusiast who like the idea of the product, find use for it, and except the lack of performance. Then as the product becomes more mature, other factors become important, such as price, design, features, portability. The product moves from being a technology to become a consumer item, and even a community.
In this lecture we explore the change from technology focus to consumer focus, and look at why people stand in line overnight to buy the latest gadgets.
Why yesterdays approach to innovation wont help us in the future slide shareTheThinkingHotel
Thought-provocative and inspiring presentation by John Boult, at "the Moon" the evening before Change Play Business started. Great examples of what is changing, was unthinkable for established businesses, and caused deep shifts in our world...
Thank you John Boult for such inspiration, and thank you viewer for exploring ideas with us!
This .ppt is from a lecture I held on the Technical University of Denmark on the Design and Innovation study line.I focus on product innovation in computer games and look at market opportunities and pittraps in the market.
History has many examples of great innovators who had difficult time convincing their contemporaries of new technology. Even incumbent and powerful companies regarded new technologies as inferior and dismissed it as "toys". Then when disruptive technologies take off they often are overhyped and can cause bubbles like the Internet bubble of the late 1990s.
In this lecture we look at some examples of disruptive technologies and the impact they had. We look at the The Disruptive Innovation Theory by Harvard Professor Clayton Christensen. This explains that new entrant to a market can challenge established incumbent companies. We also look at the Resources, Processes and Values Theory which explains why incumbent companies find it hard to respond.
One of the great irony of successful companies is how easily they can fail. New companies are founded to take advantage of some new technology. They become highly successful and but when the technology shifts, something new comes along, they are unable to adapt and fail. This is the innovator’s dilemma.
Then there are companies that manage to survive. For example, Kodak survived two platform shift, only til fail the third. IBM has survived over 100 years. What do successful companies do differently?
History has many examples of great innovators who had difficult time convincing their contemporaries of new technology. Even incumbent and powerful companies regarded new technologies as inferior and dismissed it as "toys". Then when disruptive technologies take off they often are overhyped and can cause bubbles like the Internet bubble of the late 1990s.
In this lecture we look at some examples of disruptive technologies and the impact they had. We look at the The Disruptive Innovation Theory by Harvard Professor Clayton Christensen.
At any given moment it is easy to look back to see how technology has changed over time. At the same time it is difficult to see what transformations are taking place in current moment, and even more difficult to see where things are going.
We will explore what technology is. For us it may be the latest tech stuff we see, something new. But what about everyday objects that we take for granted. Are those not technologies also?
How does technology evolve and where did it come from? We look at some ideas on evolution of technology and how it is similar to biology in some ways. We will also look at the origin of the word technology. Finally we will define the term we will use in the course. Terms defined are technology, product performance, and innovation to name few.
Innovation is a wellspring of growth (Romer, P.M. 1987). Although innovation itself is a
continuous process for producing new ideas, productions, services and tools, conducting
innovation is highly environment-dependent or platform-dependent (Ping Lan, 2004). The rapid
development of information technology forces environments to change at a great speed that also
makes great changes to innovation itself in the digital-business environment. Given this
background, this paper is an attempt at examining the great changes to innovation brought by
information and technology, especially the Internet. Therefore, we put forward a new innovation
platform: E-innovation. In this paper, we discuss the definition, management, application of Einnovation;
we provide a five-D architectural framework of E-innovation; we also present an
example on the application of E-innovation and drive recommendation for E-innovation based on
research available.
Experience economy: Black gold of 21st centuryPetr Pouchlý
Short talk for Libdesign conference in National technical library, Prague, Czech republic. Introduction to The Experience Economy for common service design audience.
It is now the norm that products, and the
services they provide, will be expected to
be available everywhere. Your customer’s
experience with your product will occur in
many contexts on a wide array of devices.
Understanding these touch points, and the
particular devices involved, will help your
team outline their strategy for feature delivery
and find innovative ways to deliver a more
holistic user experience.
Using a blend of Lean UX practices and Agile
iteration planning we will take a product
through the user journey, identify key touch
points and their contexts, and gain insights
into the integration points for each device.
Attendees will learn a framework for mapping
services across situations. They will also leave
with techniques to take the resulting map and
translate it into an actionable and testable
release plan for multiple devices. These
exercises and resulting conversations create
shared understanding between the entire
product team on features needed within each
component of the overall product architecture.
The resulting map and iteration plan keeps
everyone in alignment on how to deliver a
consistent user experience across all devices.
The Experience Economy and the Innovation SystemL. Carlos Freire
This ppt. was used to present the paper in the Regional Studies Association conference on the 27th -29th May 2008 Prague, Czech Republic. This working paper is the first step to study the entrepreneurs within the experience economy in the provincial municipality of Frederikshavn, Denmark. The research assumes that the
"experience economy" could change a city/region's competitive advantage. Some of the challenges of understand the concept of the experience economy and the effect of the current economic slowdown on it are discussed. The author suggests that smart businesses and cities should be aware that products, services and experiences coexist in the marketplace. The paper affirms that the public sector can play a crucial role in offering experience activities through intrapreneurship. The author proposes that the experience economy is quite related to
innovation. Finally, the paper considers the innovation system concept and a matrix is proposed to analyze the entrepreneurial dynamics in a region.
James teaches us how to live out our faith; as faith without works is dead. In this sermon, we look at James 2:1-13 and how loving the poor as our neighbor and avoiding favoritism are acts of faith.
Exploring the experience economy through innovation ranging from customer centricity to big data, from Multi-Channel Marketing Systems to Real Time Personalisation and so on
Take aways from The Experience Economy by Joe Pine and James Gilmore. The Presentation is the work of Betsy Allgood, marketing assistant for King's Daughters Clinic in Temple, Texas.
History has many examples of great innovators who had difficult time convincing their contemporaries of new technology. Even incumbent and powerful companies regarded new technologies as inferior and dismissed it as "toys". Then when disruptive technologies take off they often are overhyped and can cause bubbles like the Internet bubble of the late 1990s.
In this lecture we look at some examples of disruptive technologies and the impact they had. We look at the The Disruptive Innovation Theory by Harvard Professor Clayton Christensen. This explains that new entrant to a market can challenge established incumbent companies. We also look at the Resources, Processes and Values Theory which explains why incumbent companies find it hard to respond.
One of the great irony of successful companies is how easily they can fail. New companies are founded to take advantage of some new technology. They become highly successful and but when the technology shifts, something new comes along, they are unable to adapt and fail. This is the innovator’s dilemma.
Then there are companies that manage to survive. For example, Kodak survived two platform shift, only til fail the third. IBM has survived over 100 years. What do successful companies do differently?
History has many examples of great innovators who had difficult time convincing their contemporaries of new technology. Even incumbent and powerful companies regarded new technologies as inferior and dismissed it as "toys". Then when disruptive technologies take off they often are overhyped and can cause bubbles like the Internet bubble of the late 1990s.
In this lecture we look at some examples of disruptive technologies and the impact they had. We look at the The Disruptive Innovation Theory by Harvard Professor Clayton Christensen.
At any given moment it is easy to look back to see how technology has changed over time. At the same time it is difficult to see what transformations are taking place in current moment, and even more difficult to see where things are going.
We will explore what technology is. For us it may be the latest tech stuff we see, something new. But what about everyday objects that we take for granted. Are those not technologies also?
How does technology evolve and where did it come from? We look at some ideas on evolution of technology and how it is similar to biology in some ways. We will also look at the origin of the word technology. Finally we will define the term we will use in the course. Terms defined are technology, product performance, and innovation to name few.
Innovation is a wellspring of growth (Romer, P.M. 1987). Although innovation itself is a
continuous process for producing new ideas, productions, services and tools, conducting
innovation is highly environment-dependent or platform-dependent (Ping Lan, 2004). The rapid
development of information technology forces environments to change at a great speed that also
makes great changes to innovation itself in the digital-business environment. Given this
background, this paper is an attempt at examining the great changes to innovation brought by
information and technology, especially the Internet. Therefore, we put forward a new innovation
platform: E-innovation. In this paper, we discuss the definition, management, application of Einnovation;
we provide a five-D architectural framework of E-innovation; we also present an
example on the application of E-innovation and drive recommendation for E-innovation based on
research available.
Experience economy: Black gold of 21st centuryPetr Pouchlý
Short talk for Libdesign conference in National technical library, Prague, Czech republic. Introduction to The Experience Economy for common service design audience.
It is now the norm that products, and the
services they provide, will be expected to
be available everywhere. Your customer’s
experience with your product will occur in
many contexts on a wide array of devices.
Understanding these touch points, and the
particular devices involved, will help your
team outline their strategy for feature delivery
and find innovative ways to deliver a more
holistic user experience.
Using a blend of Lean UX practices and Agile
iteration planning we will take a product
through the user journey, identify key touch
points and their contexts, and gain insights
into the integration points for each device.
Attendees will learn a framework for mapping
services across situations. They will also leave
with techniques to take the resulting map and
translate it into an actionable and testable
release plan for multiple devices. These
exercises and resulting conversations create
shared understanding between the entire
product team on features needed within each
component of the overall product architecture.
The resulting map and iteration plan keeps
everyone in alignment on how to deliver a
consistent user experience across all devices.
The Experience Economy and the Innovation SystemL. Carlos Freire
This ppt. was used to present the paper in the Regional Studies Association conference on the 27th -29th May 2008 Prague, Czech Republic. This working paper is the first step to study the entrepreneurs within the experience economy in the provincial municipality of Frederikshavn, Denmark. The research assumes that the
"experience economy" could change a city/region's competitive advantage. Some of the challenges of understand the concept of the experience economy and the effect of the current economic slowdown on it are discussed. The author suggests that smart businesses and cities should be aware that products, services and experiences coexist in the marketplace. The paper affirms that the public sector can play a crucial role in offering experience activities through intrapreneurship. The author proposes that the experience economy is quite related to
innovation. Finally, the paper considers the innovation system concept and a matrix is proposed to analyze the entrepreneurial dynamics in a region.
James teaches us how to live out our faith; as faith without works is dead. In this sermon, we look at James 2:1-13 and how loving the poor as our neighbor and avoiding favoritism are acts of faith.
Exploring the experience economy through innovation ranging from customer centricity to big data, from Multi-Channel Marketing Systems to Real Time Personalisation and so on
Take aways from The Experience Economy by Joe Pine and James Gilmore. The Presentation is the work of Betsy Allgood, marketing assistant for King's Daughters Clinic in Temple, Texas.
At Aalborg University PhD students are required to give a 1 Year progress report. A professor (different from supervisor) acts as opponent. A discussion about the project usually follows with other professors and students. In my case there were 15 people and I obtained critical feedback for my project. I welcome any idea.
The presentation talks about the megatrends and the game changers in the IT industry for 2012-14
1. Consumerization/mobile
2. Data
3. IT as a service
4. Risk Management
Consumerized and Social IT; XaaS "everything-as-a-service" ; New IT service acquisition and consumption models, Lean IT, cloud (bunker) models; charge-back; App Internet ; context-aware mobile devices that interact with each other and our enterprises; users are shifting ; Big Data
Fallon Brainfood x VCU Brandcenter: The Engagement OpportunityAki Spicer
Aki Spicer, Fallon's Director of Digital Strategy conducted a workshop at VCU Brandcenter's Executive Training Program for account planners.
"The Engagement Opportunity" outlines the evolving role and function of strategic planning in this age of digital and social technologies and proposes a methodology for integrated creative ideation.
This presentation was accompanying a keynote at COFES 2011 -- the Conference for the Future of Engineering -- Scottsdale, April 2011. A more compact version of the same presentation was given to a group of Israeli engineers & entrepreneurs in Tel Aviv, during COFES Israel, December 2010. I am well aware that the presentation material, without the accompanying speech, may be a bit cryptic at times. Also, comments and questions are welcome at @cdn
Every Consumer is a Business user is a ConsumerMichael Kogeler
Presentation on “Every consumer is a business user is a consumer”. Audience was a large group of CIO’s of large Belgian companies and my mission was to convince them of the fact that Consumers (and especially the Gen-Y people entering their companies) will drive their IT infrastructure innovation over the next years. And also make them realize they play a key role in the success or failure of their company the next years to come.
The 10x Effect - Unlocking the Business Transforming Secrets of Exponenital10x Nation
Our world is on the precipice of a major paradigm shift in business.
The age of cumbersome corporate giants is coming to a close. And the age of the agile exponential business is coming online.
The pace and scope of growth in technology has made the status quo model of scarcity-centered business almost completely obsolete.
On the flip side, these ever-accelerating technologies are allowing abundance-minded businesses to do far more with far less.
Embracing exponential practices like cloud computing, crowd-sourcing, and staff-on-demand have allowed a new generation of companies to experience unprecedented growth, scalability, and agility.
But how can embracing these exponential changes affect positive change in your business?
⦿ Description of characteristics of Industry 4.0 and 5.0, how it differs from Industry 3.0, and a real-world application of Industry 4.0.
⦿ The idea of immersive environments and a business case study.
⦿ Comparing positive and negative examples of non-verbal communication.
What is innovation? What are the different types of innovation? Which types of innovation are most important for the success of your enterprise? How do you capture the value of the innovation that you do? How do you build a culture of innovation that will sustain your company in the future?
A multimedia digest of DAY ONE at #VivaTech by the HUB Institute.
Vivatech is an international show about innovation organized in Paris by Publicis Group & Les Echos Group.
HUB Institute is an international digital think-tank based in Paris. We accompagny big brands digital transformation through conferences, training and researches. To learn more about us >> https://hubinstitute.com/
St David’s Day Lecture - Newport University
John Dew, of Dew Cadre Change Associates ltd's presentation from the inaugural St David's day lecture on: "Our Changing World: 21st Century Workpace" National athletes for growth.
Dew Cadre is a change management consultancy specialising in the public and non-governmental sector delivering outstanding results through High Impact Intervention Teams. Dew Cadre is based in Cardiff, South Wales
http://www.dewcadrechangeassociates.com
Daisy CTO, Nathan Marke, talks digital technology and how it's affecting businesses across all industries. This is the speech Nathan gave at Daisy Communications' flagship event 'Daisy Wired? 2014'. For more info, visit www.daisygroupplc.com
Recommended for CIOs and Applications Managers
In this session we will discuss how next generation business applications enable the
creation of much needed hyper-personalized experiences for customers and employees.
Center Office is a new delivery model that is emerging in response to the need to deliver
end to end hyper-personalized solutions that improve on older enterprise (legacy)
applications. Center Office relies on technologies such as APIs, microservices and
Hyperautomation (next level of automation that meshes AI tools with RPA,, enabling
scaling for complex business processes).
How do we manage employees' experiences as well as preserve talent and create
collaborative workplaces for teams? which new skills are needed? what will the
workforce of the future look like? Which new tools are needed for HR (employee well-
being)?
Recommended for CDOs and all Data & Analytics Managers
The past 2 years have had a huge impact on organizations journeys to become data driven. Existing data architectures were disrupted; rigid structures and processes were questioned, and many data strategies were re-written.
On the one hand, the global pandemic emphasized the need for organizations to raise the bar, implement strategies, improve data literacy and culture, increase investments in data and analytics, and explore AI opportunities.
On the other, it also presented new challenges such as: the war for data talent and the wide literacy gap. Inadequate structures as well as outdated processes were exposed. Major changes in the data landscape (Data Fabric, Data Mesh, Transition to Data Clouds) will further disrupt existing data architectures and enhance the need for a new adaptive architecture and organization.
Recommended for CTOs, architects, IT Managers
COVID-19 has emphasized the fact that business agility and hence technology agility are the most if not the only factors for business success. However, technology agility in most IT departments is not the “strongest muscle”. Technology adoption of Cloud, Devops, Integration, Low-Code and Zero Trust are affecting all IT departments and even the entire organization. New
processes and relationships between the various branches of the IT department should emerge, forsaking old habits and technologies. New technologies and roles\responsibilities are taking their place.
Recommended for CXOs and all IT Managers
If COVID-19 has demonstrated anything it is that organizations can no longer rely on traditional long-term strategic direction-setting, in order to succeed and grow. Today, organizations need to be able to quickly identify changes and respond with speed.
Adaptive enterprises have the technical and organizational agility to do this. In this session, we will present the organizational structure, technologies and concepts that make up an adaptive organization and discuss topics such as: Concierge hyper-personalization services; Personalized (PBC) Business Capabilities; adaptive organizational structure; Centers of Excellence; center office; hyper-automation and data centric organizations.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
15. Two point roadmap: create value and optimize costs
Business demand
for IT services
Why so
big?
Innovate &
more value
Optimize &
cut costs
IT budget
Time
15
16. “New Normal” Pressure to Optimize & Innovate FAST
BUSINESS DEMAND FOR
INNOVATION
IT must
fill this
growing
gap!
IT CAPACITY FOR INNOVATION
IT TRANSFORMS
from: MAINTAINING TECHNOLOGY
to: DELIVERING INNOVATION
17. -“Every man is guilty of all the good he didn’t do”- Voltaire 1770s
idea
idea
idea
idea
Innovation 1
2
3
17
19. Pre-requisites for every IT Change
Human Resource Business Process
Empowerment Re-engineering
Planning for
Disasters
20. New economic playbox :
Service
Goods-Based
Economy
Economy
The Experience
Economy
Agrarian
Economy
20
21. Experience Economy > Age of the Customer
From 1900 to 1960, Age of Manufacturing , if you owned a factory,
you owned the market.
From 1960 to 2000, Age of Distribution, if you owned the distribution
channels, you owned the market.
From 2000 to 2011, Age of Information, if you owned the information,
you owned the market.
From 2011, Age of the Customer, if you engage the customer, you own
the market
21
25. New IT client: Chief Marketing Officer (CMO)
There are only 3 reasons why you choose to
buy a product or a service :
1. It's the cheapest
2. It's unique
3. You're sold on marketing!!
25
26. Customer Experience Management (CEM)
The lifetime value of a customer has changed,
combination of transactional value and social value
• Customers interact:
• pre-sale (marketing)
• during the sale (transaction)
• after the sale (service)
• Customers want to interact wherever and however they want:
• call centers, stores , face-to-face, mobile , social [networks], kiosks and games
• CEM refers to the notion of improving a customer's experience wherever
they may be through all possible channels
26
27. Technology will shape who we are and our “new economy”
a new economy that’s vast, automatic, and invisible
thereby bringing the biggest change since the Industrial Revolution
27
32. Things my grandson taught me:
• Touch screens change the way we see the world
He assumes that any screen is a touch screen
He prefers to navigate surfaces to retrieve information instead of diving
into nested structures.
• Voice Interface
Devices should understand us, and pull up some good animal videos
when we ask.
• Linear TV is dead
TV is about watching what they want, when they want
• Games are social
Sharing playing experience
• The alive web will be huge:
You call people to share an experience,
Turntable.fm
Google’s Hangouts
MeetingBurner
32
33. Things my grandson taught me:
• Touch screens change the way we see the world
He assumes that any screen is a touch screen
He prefers to navigate surfaces to retrieve information instead of diving
into nested structures.
• Voice Interface
Devices should understand us, and pull up some good animal videos
when we ask.
• Linear TV is dead
TV is about watching what they want, when they want
• Games are social
Sharing playing experience
• The alive web will be huge:
You call people to share an experience,
Turntable.fm
Google’s Hangouts
MeetingBurner
33
34. When will we have usable “Industrial Information” Machines ?
It takes time not only for people to adopt
technologies into their daily routines but also
for technologists to figure out
how to make things USABLE (experience)
33 years
understand users:
how they want to drive
The Austin 7 was produced
from 1922 through to 1939
The Karl Benz Patent Motorwagen 1885,. by the Austin Motor Company.
34
35. The rule: +/-30 years
Specs aren’t important, the sum is more than the whole of their parts.
Specs are tactical decisions in order to execute a larger strategy.
What is ultimately important is the experience.
35
36. The rule: +/-30 years
Specs aren’t important, the sum is more than the whole of their parts.
Specs are tactical decisions in order to execute a larger strategy.
What is ultimately important is the experience.
36
40. Content, not hardware, has made tablets the current king
storage
increase X2
every 12 months
Increase in power, storage and network capacity per dollar
Processor power
increase X2
every 18 months
Networks
increase slowly
3G > 4G
TIME
40
41. Content, not hardware, has made tablets the current king
storage
increase X2
Why waste all that every 12 months
Increase in power, storage and network capacity per dollar
power and storage?
Only so it is easier for IT ?
Processor power
increase X2
every 18 months
Networks
increase slowly
3G > 4G
TIME
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42. less to do with the worker and more to do with changes in the way that people work
Client/Server V2
1. Most work on/off line
Terminals V 2 2. Most of the time connected
WEB/Browser client 3. Uses cloud/local applications
4. Move from APP to SERVICE
2 types of applications:
1. Off-line: processing and
storage local (not apps)
2. Always connected:
Client/Server V1
browser based applications 2 types of applications:
1. Off-line: processing and storage local
Terminals V1 2. Always connected : data moves;
Always connected processing@server; GUI@client
I/O only at the local
ADVANCES/COST
1. Communications/networking
2. Processor/storage
3. Power /battery
42
46. Prof. Clayton Christensen: Disruptive Innovation Model
OS X and Windows 8 work only on devices with Intel's x86/64- CPUs
iOS, Android and Windows RT work only on devices with ARM-CPUs
Apple informed Intel that it better drastically slash its power consumption or would
likely lose Apple’s business. “It was a real wake-up call to us,” Intel said.
Medfield
T1 T2
46
55. Four screens of convergence: TV, PC, mobile devices and in-car
• We want to be connected 24X7
• Each of these screens is useful during our
day and each is connected to the 'cloud'
• IT should allow us to use the same
business (IT supports ALL) and
entertainment applications
55
56. Can IT support all devices (at same time) ?
• Employees will:
• use as many computers and mobile devices
as they wish
• keep their data in sync with a backup copy
for all devices
• Solutions should be enterprise class :
• Secure; reliable; maintainable
• integrated to critical back-office systems
52% 3 or more
60% use for home/work
56
57. Desktop and Mobile ecosystems begin to converge
“BYOD : bring your own device"
employees asserting control over the technology they use for work
57
59. Policies: Access Strategy (IT)
1. User-based access control: Who owns the device?
2. Device-based access control: Trust the device?
3. Location-based access control: Where is the device?
60. Access policy: need for Unified Communication technologies
Instant Video Web E-mail and Audio
Messaging Voice Mail Conferencing Telephony Conferencing Calendaring Conferencing
Authentication Authentication
Authentication Authentication
Administration Administration
Administration Administration
Storage Storage
Storage Storage
Authentication Authentication Authentication
Administration Administration Administration
Storage Storage Storage
62. Bring Your Own Device Architecture
Personal Cloud
Hybrid Application Software
Apps Strategy
Productivity Software: Office 15
Prod. Standard
OS: iOS-Android-W8
Hwre: Intel -ARM
Access Strategy
Unified Communication
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63. Summary: Consumerization . . . a tipping point
IT User IT Consumer
Dependent WORK STYLE Self-Service
The Office LOCATION Anywhere
M-F, 9-5 WORK HOURS 24/7
Flexibility
Devices NEEDS
Scalability
IT USERS have matured to become IT CONSUMERS
63
64. The value of mobile is in the apps .. sorry service
"specialized local services
running in conjunction with
cloud-based services
(private/public)
that mostly do
A2P messaging
in
location aware devices
processing to figure out the
context and state of the user”-
64
67. This is what a device knows about you……
1. Activity based context: What are you doing?
2. Social context: With whom are you?
3. Spatial-Temporal context: Where are you?
What time is it?
4. Physiological context: Heart rate,
movement, temperature
5. Environmental context: In what environment
are you?
6. Mental context: How are you feeling?
7. Virtual context: What is happening with you
in the virtual space?
8. Me context: Who are you?
67
68. “CONTEXT”: definitions
Context enables the services that make sense right at the point
where an action takes place.
Context allows organizations to shift their focus from insight:
• to actionable insight
• to insight at the point of action
68
69. “CONTEXT”: definitions
Context enables the services that make sense right at the point
where an action takes place.
Context allows organizations to shift their focus from insight:
• to actionable insight
• to insight at the point of action
69
72. E-bizz everywhere but differently: now A2P based
1. Mobile:
2. “FRIENDS” Pricing:
3. Video Commerce:
4. Search :
5. Social Business:
The real change comes from:
--”APPLICATION-TO-
PERSON (A2P)
MESSAGING – messages You want to buy
between a user and an
automated You want to choose
application”--
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73. A2P messaging – messages between a user and an automated application
CONTEXT
73
74. A2P messaging – messages between a user and an automated application
74
75. how to influence in-store, online and mobile shopping ?
SHOPKICK automatically recognizes when someone walks into a store.
“kickbucks” to the user for:
walking into a retail store
trying on clothes
scanning a barcode
other actions
“kickbucks” redeemed across all partner stores for
gift card rewards
Facebook credits
special discounts
SHOPKICK expects to pass 1 billion product views this year
75
77. Amazon as the “ultimate” in context “social store”
77
78. “follow us on Facebook” has replaced the website, what will be next?
• people will have a simple payment credential attached to their
account
• with one click they will be able to complete a transaction
• Facebook credits and payments could be the airline miles of the
next decade
• consumers will be rewarded with Facebook Credits for brand loyalty
78