2. Touring Show Life Cycle
Preparation
DiffusionLogistics
Performing
Resource
Management
Creation
Design
3. Systems
Cirque
Memory
Creation
• Create
Awareness
Design
• Costume and
Make-Up
Preparation
• Kin-Cirque
Diffusion
• Cirque Website
Logistics
• Electronic
Document
Management
System
• Linguistic
Software
Performance
Resource
Management
• Virtual Talent
Scout
• MediCirque
4. Key Business Processes
• Visioning and StrategyCreation
• IT ArchitectureDesign
• Process ManagementPreparation
• MarketingDiffusion
• Knowledge ManagementLogistics
• Human ResourcesPerformance Resource
Management
Cirque Du Soleil Universal
5. IT Success
Performance Resource Management Virtual Scout & MediCirque
Optimized recruiting &
employee care
Design Costume & Makeup Increased Efficiency
Preparation Kin-Cirque Optimized employee training
Diffusion Cirque Website
Perfected Customer
Experience
Logistics Electronic Document Management System
Optimized building
techniques
Creation Create Awareness Creative Social Platform
6. Sources
Rivard, S., Pinsonneault, A., & Croteau, A. (2008). Information Technology at Cirque du Soleil: Looking
Back, Moving Forward. In Harvard Business Publishing. Retrieved January 24, 2018.
Editor's Notes
Cirque Du Soleil’s touring life cycle is supported by IT in almost every aspect. In the Creation phase, Cirque Memory stores and organizes all the crucial information needed to operate the show fluently. The design phase focuses on the various costumes, makeup, and wigs of the performers. The implementation of costume and makeup applications increases the efficiency of the artists and even allows the performers to style their own makeup. The Kin-Cirque application allows the close monitoring of each artists physical measurements and muscle development, which before implementation of this application, was unachievable. Cirque Du Soliel has developed a website that allows the world to learn, join, and attend Cirque Du Soliel’s shows, while allowing for easier ticket purchasing. Innovations in logistics allow constructing the circus site to become simple as possible. Virtual scouting applications increase the number of potential performers, while allowing the recruiters to view many more potential candidates than before.
The use of IT at Cirque Du Soliel has created an abundant source of data and applications that fuel each system the company utilizes.
Creation – The creation system allows Cirque Du Soliel to provide high quality performances, while sticking to the tradition of creativity. IT allows the nurturing of even the most creative aspects of the show, such as scenography, choreography, and music. Allowing employees to provide feedback and share their stories allow Cirque Du Soliel to tailor their shows perfectly to the audiences.
Design – The makeup and costume applications tremendously increase efficiency by allowing for the quick reproduction of makeup and costume for every performer. The stored information in these applications allow the artists to record and access every detail of work on the performers, down to the shade and type of makeup used on every individual performer, cutting the amount of work into fractions.
Preparation – Kin Cirque provides the performers with a system that allows physical specialists to closely monitor every performers optimal muscular development. Intertwining with other application, such as the costumer application, ensures that the show equipment is tailored precisely to the physical measurements of every performer.
Diffusion – The website allows for the sales system more efficiently and almost independently, with almost all of ticket sales through the website after implementation.
Logistics – Probably the most important system, logistics allows the recording of crucial information. This information is used daily to easily construct mobile villages that function independently from the rest of society.
Performance Resource Management – This system acts as CdS’s human resources. It allows employees to check their pay, receive the appropriate work injury attention, while also providing an easy to use virtual recruiting system.
Creation – Cirque Due Soliel focuses primarily on creativity. Implementing IT in the creation stage allows employees to easily manage all of the necessary data and create more time for creativity
Design - The costume and makeup applications intertwine flawlessly with the rest of the system, allowing for accurate and easily accessible data to be called upon when necessary
Preparation – The Kin-Cirque application allows employees to monitor and maintain the processes the performers go through in a intricate, but simple to use system.
Diffusion – Cirque Du Soliel’s public website draws customers in through videos of the show and easily purchase tickets with a 3D seating chart, for the perfect seat slection.
Logistics – Knowledge attained through previous shows, which is recorded and analyzed, allows for improvements in the construction and performance of each and every new show.
Performance Resource Management – MediCirque allows for the proper care of inured performers, while suggesting an almost identical replacement with ease.
Cirque Du Soliel is extremely successful at what they do. Implementing IT in a business where once thought impossible, and successfully utilizing it to its full potential is a major accomplishment for any company. Cirque Du Soliel continues to expand and attract large audiences to their shows, while using the power of information technology to provide an infinitely entertaining and perfectly structured show, down to the littlest of detail.
