The document discusses the International Organization for Standardization (ISO) and the ISO 9000 quality management standards. It defines ISO 9000 as a series of standards developed by ISO to define and maintain an effective quality assurance system for manufacturing and services. Key aspects covered include the purpose of ISO certification being to improve quality, meet customer requirements, and allow companies to compete internationally. The process of ISO registration involves quality document review, action planning, initial and final certification audits.

1. P R O F . N . D . P H U P A T E
INTERNATIONAL STANDARD
ORGANIZATION (ISO)

2. Content
 Introduction
 ISO series
 Purpose
 principle
 Process of registration
 9000

3. Defination
ISO 9000 is a series of
standards , development and
published by the ISO that
define , establish and
maintain an effective quality
assurance system for
manufacturing and service
industries.

4. Basic of ISO
 ISO is used for the international standards
organization is word largest developer & publisher of
international standards
 Formed in 1947 in Geneva, Switzerland
 It is federation of national standards bodies of 143
countries
 Non governmental organization
 To increase quality awareness

5. ISO Series
 ISO 9000- Quality Management & Quality assurance
standards – Guidelines for selection & use
 ISO 9001- Quality system- Models for quality
assurance in design/development, production
installation & services.
 ISO 9002-Quality Management system Models for
quality assurance in production & installation.
 ISO 9003- Quality system- Models for quality
assurance in final inspection & testing
 ISO 9004- Quality Management & Quality system
elements- Guidelines
 (Narendra pratap sing career publication)

6. Purpose of ISO
 For identification of any organisation in
international forum it require new certification
 Certification is the mechanism by which customer
place confidence in company
 To compete in domestic market
 To sell in European union market
 To improve the quality system
 To minimize repetitive auditing by similar and
different customers or system.

7. Principle
 Principle 1- Customer focused organization
Organizations depend on their customers
and therefore should understand current
and future customer needs, meet
customer requirements and strive to
exceed customer expectations.

8. Principle
 Principle 2- Leadership
Leaders establish unity of purpose and direction
of the organization. They should create and
maintain the internal environment in which
people can become fully involved in achieving the
organization’s benefit.

9. Principle
 Principle 3- Involvement of People
People at all levels are the essence of an
organization and their full involvment enables
their abilities to be used for the organization’s
benefit.
 Principle 4- Process Approach
A desired result is achieved more efficiently when
related resources and activities are managed as a
process.

10. Principle
 Principle 5- System Approach to Management
Identifying, understanding and managing a
system of interrrelated processes for a given
objective improves the organization’s
effectiveness and efficiency.
 Principle 6- Continual Improvement
Continual improvement should be a permanent
objective of the organization.

11. Principle
 Principle 7- Factual Approach to Decision Making
Effective decisions are based on the analysis of
data and information.
 Principle 8- Mutually Beneficial Supplier
Relationships
An organization and its suppliers are
interdependent, & a mutually beneficial
relationship enhances the ability of both to create
value.

12. Process of ISO certification
 Create an application/contract-
usually define right & obligation of both parties
include liability issue ,confidentiality & access right
 Quality document review-
The ISO audit will view all your quality manual
& documents related various policies procedure
being followed in organisation( Review of existing
work will help the ISO officer identify possible gap
against requirement of ISO standard.

13. Process of ISO certification
 Make an action plan- prepare task that have to
change . We have to give training to employs for
new document
 Inetial cetification audit
1) Stage – ISO audit changes made by you in
organisation & try identify possible non
conformities
2) Stage- After all required changes are done . Iso
Done Final audit. If they satisfied they prepare final
Iso Audit report

14. Process of ISO certification
 Completing the Iso Certificate – after all non
conformities are addressed & all finding are put in
ISO audit reports & forward it to registrar will
grant you ISO certification
 Surveillance Audits-conduct to insure ISO quality
standard are being Manitained & conduct time to
time

15. Element Of ISO
 Quality Policies-overall quality objective & direction of
organisation key element
 Quality management – impliment QP
 Quality system – Organisation structure responsibility,
procedure, process & resources used to implementing
quality management
 Maintainance of records
 Control of documentation
 Control of manufacturing
 Final inspection & testing of services
 Inspection status during manufacturer
 Riservation (sample retaintion finished product )
 Training