Ishikawa

Ishikawa
BIOGRAPHY: Dr. Kaoru Ishikawa
Biography: Dr. Kaoru Ishikawa
Devry University
Dr. Kaoru Ishikawa
Kaoru Ishikawa is known as "the 'Father of Quality Circles' and as a founder of the Japanese quality
movement". (Beckford, John. Quality: A Critical Introduction) Ishikawa was also a pioneer in Total
Quality Management. He believed in working for the customer before, during, and after product
and/or services were delivered. Ishikawa was a Chemist, held a doctorate in Engineering, and was
Professor at Tokyo University
Key Ideas
Dr. Ishikawa believed in the customers' needs. One of the many things he's famous for is the
"bottom up view of quality". (Managing for Quality and Performance Excellence, p.110) He ...
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3. Engage in education and training.
4. Implement work.
5. Check the effects of implementation.
6. Take appropriate action.
The above steps assist companies to reach their goals and improve in their overall processes. It also
helped in the area of quality improvement, which he emphasized that quality is expected throughout
a product 's life cycle and not just during production. Ishikawa was honored with the Deming, Nihon
Keizai Press and Industrial Standardization prizes and the Grant Award from the American Society
for Quality Control. (Beckford, John. Quality: A Critical Introduction, p 121.)
Ishikawa 's ideas for the future of quality He created many of these ideas and trainings so that
companies not just in Japan, but in other countries such as the US and others would continue to use,
adapt and improve their mindset on Total Quality Management. Managers can use these processes to
reach their goals, but also to think of additional ways to improve these processes and possibly add to
them as different issues come up and as time changes. Companies should adapt to training models
for their management and employees. This will continue to legacy and possibly improve it as it
grows to something that other companies can use. It will work if the analysis shows growth in the
company and low issue rates. Ishikawa also used and showed the importance of the seven quality
tools: control chart, run chart, histogram, scatter diagram,

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Evaluation Of A Program For Incentive Spirometry
1. Education provided must be specific to the patient's needs and appropriate to the care, treatment
and services provided. Initial teaching for Incentive spirometry is failing to be documented in all
cases in the hospital's electronic health record.
2. Patient–specific education is designed to help medical professionals and patients make better
decisions about their health and links to relevant information with extensive articles, videos, and
images for the patient. (Office of the National Coordinator for Health Information Technology,
2014). Properly documented patient education can help organizations meet Meaningful Use
Requirements (Centers for Medicare & Medicaid Services, 2012, 2016; National Learning
Consortium, 2012) for reimbursement under Centers for Medicare & Medicaid Services guidelines.
3. This quality improvement project's aim is to identify how many initial teach documentations for
incentive spirometry were missed and for what reason.
D. Project Results:
Define: The problem at Norton Audubon Hospital is initial teach documentations for incentive
spirometry are not being documented in the electronic health record.
Patient education and patient engagement in many forms support improved care and reduced cost of
care as patients who are engaged with their health care have better outcomes and cost savings for
their care. (Centers for Medicare & Medicaid Services, 2015, p. 62771). This project is occurring at
Norton Audubon Hospital. Norton Audubon

Deming's 14 Points On Quality Management
Deming
Dr. W. Edward Deming is known for reminding management that most problems are systemic and it
is management's responsibility to enhance the system in order for the workers to do their job in a
more effective way. Deming states that higher quality leads to higher productivity, as a result leads
to long term competitive strength. The theory is that improvements in quality lead to lower costs and
high productivity because they result in less rework, fewer mistakes, fewer delays, and better use of
time and materials. with better quality and lower prices, a firm can achieve a greater market share
and thus stay in business, providing more and more jobs.
Deming is best known for his theory of management as embodied in his 14 points. The 14 points on
quality management, that helps a set of management practices to help companies increase their
quality and productivity:
Create constancy of purpose toward improving of products and services with the aim to become
competitive.
Adopt a new philosophy
Cease dependence on mass inspection to improve quality
End the practice of awarding business on the basis of price tag alone
Improve constantly and forever the system of production and service, to improve quality and
productivity.
Institute training on the job
Improve leadership
Drive out fear so that everyone may work effectively ... Show more content on Helpwriting.net ...
Joseph Juran is considered to have had the greatest impact on quality management. Juran took a
more strategic and planning based approach to improvement than Deming. Juran promotes the view
that organisational quality problems are largely the result of insufficient and ineffective planning for
quality. He argues that companies must revise strategic planning process and achieve mastery over
these processes. The means proposed by Juran establish specific goals to be reached and plans for
reaching those goals. In addition, Juran's process assigns clear responsibility for meeting the goals
and bases rewards on results

Understanding The Control Quality Control
ENTERPRISES PROJECT MANAGEMENT
REFLECTIVE JOURNAL #3
UNIT 4 "QUALITY CONTROL"
NAME– SARABDEEP SINGH STUDENT ID– C0661489 COURSE– EPM 2092 PROFESSOR–
BOB XOURAFUS
MOTIVE– The main objective of studying this unit is to understand the control quality process. In
addition to this, we will also study in depth the seven basic quality tools that are data table,
Histogram, Pareto Diagram, scatter diagram, trend analysis and run chart.
REFLECTION– as per EPM 2092 study notes provided by Bob, Control quality is a process
monitoring and recording the results of execution of quality activities to access the performance and
recommending necessary changes. In other words, during quality control process the project team
will analyze project results (which includes both deliverables and the management processes
followed) to meet the specific quality standards and if something is wrong (that means it is not
meeting the quality standards set by the stakeholders and organization as written in project
management plan) then make it under control by taking corrective, preventive or defect repair
action. In addition to this we will to make use of quality tools and techniques which will help us to
analyze if the project results are meeting the quality standards.

Case Study : Samsung Beginnings Of Samsung
Samsung Beginnings
Samsung was founded on March 1, 1938 by Byung–Chull Lee in Taegu, Korea for 30,000 won. In
the beginning the business focused on trade, selling dried fish, vegetables and fruit. Samsung grew
over the next decade to include its own flour mills, manufacturing and sales operation. In 1969
Samsung–Sanyo electronics was established and in 1970 the company started producing its first
black and white TV.
In 1972 Samsung began production of black and white TV's for domestic sale, by 1972 the company
had produced one million black and white televisions. By 1978 the number of black and white TV's
had jumped to 4 million produced. In 1977 Samsung started to export color televisions. In addition
to televisions, the company started ... Show more content on Helpwriting.net ...
Rationale
Samsung is a well–known company with a lot of information available on the company. While the
company is very well known, and has been considered a reliable brand it recently had some serious
quality issues with a cell phone that the company produced. The quality issues where well
documented in the press and cause some serious issues with some of Samsung's valued customers.
The intent of this paper is to discuss some of the quality issues that Samsung has faced over the past
year and what steps they are taking to correct the issues moving forward.
Quality Issues
Samsung Note 7 phone launched in August of 2016 the phone started with rave reviews however,
that quickly came to an end when customers started reporting their phones catching fire. Samsung
first recalled the battery of the phone offering a replacement battery to all Note 7 users. The fix for
Samsung was not so easy the new replacement battery was also defective and caught fire. Samsung
decided to recall and discontinue selling the phone. In October 2016 the company estimated that the
issue would cost the company $5.3 billion dollars.
"Due to unexplained fires and overheating problems, more than 2.5 million Galaxy Note 7
smartphones were recalled before the product was discontinued earlier this week just two months
after its launch in early August." (Associated Press, 2016) Luckily Samsung could cover the costs of
the recall because of its

Development Of A Service Innovation
Introduction:
The aim of the report is to discuss the development of a service innovation in a hospital care setting.
Therefore the innovation being introduced in the report will focus on the pain management tool for
assessing chronic conditions in service users with dementia in hospital settings. As pain is a very
subjective experience it is important that the tool is specifically based on the individual's own way
of expressing and communicating their pain in relation to their chronic conditions.
The first section of this report will review and evaluate a body of evidence to support the
development of the pain management tool by looking at the subject of the change management
proposal, the relevant stake holders and the change agent to support the change. Secondly the report
will focus on theories and strategies to management of change by using change management model
and explaining the process of it. Thirdly the issues and experience of being a team member in the
development of the service improvement proposal will be reflected and also explore the dynamics of
the team. Lastly for the transition from student nurse to registered nurse, based on the findings from
the evaluation of personal performance further development will be discussed identifying the
leadership skills needed and design an action plan which includes outcomes and how these
outcomes will be measured.
The aim of the change is to:
Identify and recognise pain for dementia patients with chronic

Bjb Business Plan Essay
BJB Manufacturing Company Quality Management Initiative Proposal
Team A
MGT/420
September 29, 2012
Belvia Payne
BJB Manufacturing Company Quality Management Initiative Proposal
Part I: BJB Manufacturing Company Quality Management Initiative Proposal
Every company wants to be successful and with doing so there are many issues that have to be set
and followed. Several ideas of success for BJB are quality, quantity, and production. BJB will
establish a quality management system that will monitor every step in each process to ensure only
the best quality, quantity, and production are made and every order is made for our customers and
future customers. BJB selected Karoru Ishikawa's theory because his theory expressed the ... Show
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Quality Management Process BJB manufacturing quality approach will include quality control,
quality improvement, quality assurance, and the implementation of quality management. The quality
management process is important within BJB Company's strategy because it ensures the products
produced, in fact meets the necessities of our clients. The quality management process will ensure
the company improves the quality of the products. The quality process has a set of specific measures
that guarantee the product produced by the company "fit the purpose." The quality process involves
setting goals, for which both companies agree; afterwards the quality assurance team checks and
rechecks for the possibility of failure, and the effects of the product from the engineering to the
experimental design phase for reliability and durability.
The quality control process measures and reports the tangible quality of the CD players. As part of
the quality assurance process, any issues identified must be resolved promptly. The quality
management process is implemented to ensure that the company improves the quality of the
company products. Whether the products are, produce for primary sales or the car manufacturing
aftermarket an efficient quality assurance and quality management process are valuable. By
implementing the quality management process, the management team can make sure that the
company's output

Leadership Barriers And Organizational Disconnections...
The literature search strategy focused on leadership barriers and organizational disconnections
related to the marketing of potentially unsafe medical devices. Many qualitative studies were found
in the NCU ProQuest, EBSCOhost databases, and Dissertation resources on organizational barriers
and disconnection. The starting point of the literature review is the theory of quality management
and the subsequent emergence of quality–related standards and regulations. Information sources for
the proposed study included books on quality management theory obtained from the EBSCOHost
database and peer–reviewed articles from the ProQuest database.
Also, the literature search included research articles, private and government websites, and ... Show
The ProQuest keyword advance search for the key words was narrowed by requesting full text, peer
reviewed and scholarly journal articles in the last three years. Furthermore, the search phrases
included variations of the key problem statement words disconnection, misalignment and process
management. The articles returned and chosen were those that included information about
leadership process disconnections, misalignment, and disconnected processes related to quality and
medical devices
The purpose of this qualitative, multiple–case study is to investigate leadership barriers and
organizational process disconnections that have led to the marketing of potentially unsafe medical
devices. Many qualitative studies (e.g., Iden, 2012, Oakland, 2011, Obeidat et al., 2014, Pater, 2013,
Raeesi et, al., 2013, Rising et al. 2012, Seethamraju, 2012, Suckley et al., 2013; Storbacka, 2012,
Talib et al., 2011; Tucker et al., 2013) have been conducted on organizational barriers and
disconnection. However, no studies were located related to the marketing of potentially unsafe
medical devices. In the proposed study, factors that influence or hinder the manufacture of safe and
effective medical devices will be identified and explored.
Medical devices are used to mitigate health issues and to maintain an acceptable quality of life
(Harrison et al. 2013). Because medical devices are expected to perform without failure,

The Philosophy Of Quality Management
1.0 Introduction
Quality management is defined as management activities and functions involved in determination of
quality policy and its implementation through means such as quality planning and quality assurance
(including quality control), which also called total quality management (TQM) (Business
Dictionary). Total Quality Management (TQM) is a comprehensive and structured approach to
organizational management that seeks to improve the quality of products and services through
ongoing refinements in response to continuous feedback. (Search CIO)
Philosophy of quality management
W Edwards Deming placed great importance and responsibility on management, at both the
individual and company level, believing management to be responsible for 94% of quality problems.
His fourteen–point plan is a complete philosophy of management, that can be applied to small or
large organizations in the public, private or service sectors. (Deming, 2000). Deming's wheel /
PDCA cycle is a problem solving tools adopted by firms engaged in continuous improvements.
(Gomes) (See more on appendix 1)
Dr. Joseph M Juran developed the quality trilogy – quality planning, quality ... Show more content
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In addition, it includes creating and implementing quality planning and assurance, as well as quality
control and quality improvement (Investopedia, n.d.). This is to ensure that an organization performs
consistently, along with their product and service produced. According to the book Project Quality
Management: Why, what and how by Kenneth Rose, it stated that quality management breaks down
into four components, mainly quality planning, quality control, quality assurance and quality
improvement. There are a few methods of quality improvement which are quality function
deployment (QFD), total quality management (TQM), Toyota Production System (TPS), quality
circle and Kansei

A Case Analysis for “Does This Milk Shake Taste Funny?? “
A case Analysis for "Does this milk shake taste funny?? "
For RKC MBA, Unit # 1, Assignment # 3 Class #442 – MBA 57597 – Organisational Behaviour
Analysis:
There are four things / persons involved in this situation; we must go thru all these characters. 1)
Paul 2) George 3) The Eastern Dairy company 4) The Union & Colleagues Paul has taken the head
of operators / production for the night shift. The other operators are following for the plan and
production even though he is in the same position with others. His main objective is to produce at
any quality and clean up the pipes before end of the shift George looks a social person & friendly
nature with other colleagues. This nature he might have been learnt from local teenage ... Show
No EHS ( Environment, Health, Safety) system in the night shift No night shift Production Manager,
who can take decisions in the night shift No materials inventory (no system to track the input
materials) No proper storage (Paul informed that meggots can enter into the bags of certain
ingredients) No dispatch tracking system ("doesn't know exactly which restaurants would receive
this mix")
Conclusions and Recommendations:
Implement a strict Quality control, Quality Management, Assurance Involve employees in the
quality system thru Quality circles Get the certifications like ISO 9001, HACCP and ISO 2200
which will force management to put the quality systems in place. And every year there will an audit
by external auditors which will ensure smooth quality system in place. Implement EHS
(Environment, health, Safety) and try to get the ISO 14001 certification. Involve employees like
creating the EHS committees. Implement proper storage facilities. Implement proper Dispatch
tracking systems.
Answers to the Question:
1. What should George do? As a young person, George should intervene with day time manager to
be more transparent to report the unsafe act.
2. What are the factors which will influence his decision? The below reasons will influence his
decisions.

a) By informing to the management, his immediate needs and motivations may effect b) As

The Dream Team Of Quality Management
W. Edwards Deming and Joseph Juran, at times are considered the Dream Team of quality
management in the workplace. "Along with Edward Deming and Joseph Juran, Crosby forms the
troika of management gurus who made quality the buzzword in corporate USA, Europe and Japan in
the 1970s and 1980s." MANAGEMENT: Beyond zero–defects. (1998) W. Edward Deming, Joseph
Juran and Philip Crosby at one time or another have been described by the Japanese as being among
their greatest teachers in the quality control movement. "As with any specialty, the TQM field is
populated by hundreds of experts, self–proclaimed and otherwise, whose publicists refer to them as
"internationally known consultants." For the bluffer 's purposes, however, there are only five names
worth committing to memory: Deming, Juran, Feigenbaum, Philip B. Crosby and Kaoru Ishikawa."
Zemke, R. (1993) W. Edwards Deming an icon of the "quality" movement, an American statistician,
educator, and consultant, whose advocacy of quality–control methods in industrial production aided
Japan's economic recovery after World War II and spurred the subsequent global success of many
Japanese firms. Deming arrived in Japan to assist United States military occupation forces prepare
for the 1951 census. While there, he met and socialized with members of the Union of Japanese
Scientists and Engineers, Japan 's most important quality control organization. Ichiro Ishikawa, the
president of the Federation of Economic

Literature Study On Six Sigma
Literature Study
Six Sigma
Six Sigma is a household name in the world of industry. Six Sigma is a union of of methods and
instruments that are created for one sole purpose–process improvement. An engineer named Bill
Smith, who worked at the cellphone company, Motorola, in 1986, first initiated this principle. 9
years later, Jack Welch from General Electric made Six Sigma central to his business strategy.
The name Six Sigma was originated from the Greek letter sigma, which has a function of denoting
variation from a certain standard. In statistics, the word sigma measures how much is the distance of
a certain process with perfection. The main idea of Six Sigma is that if the "defects" or flaws of a
certain process can be defined, then it is certain that the aforementioned "defects" and flaws can be
eliminated in order to achieve perfection or the stage of "zero defects". In order to achieve the
aforementioned goal, a process must be able to produce no more than 3.4 defects per million
opportunities. An "opportunity" in this case is defined as a moment of ... Show more content on
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The meaning behind the 80/20 rule is that 20% of the problems in a certain process hold the key to
80% of the impact. The manager and the team of a certain company use Pareto Analysis in order to
achieve the perfect, "no defect" production process. Pareto Analysis is efficient to use because
Pareto Analysis quickly directs the focus of the analysts on the key causes of certain problem.
Therefore, Pareto Analysis is the right tool to use when the company has limited resources, because
the resources will not be allocated to means with less significant meaning. However, Pareto Analysis
requires trained personnel and data, because without those, Pareto Analysis will not be able to be
conducted. In a nutshell, Pareto Analysis is an analytical tool that allows analysts to focus on the
"vital few" factors in order to gain massive improvement in the

Marketing Statement For Tim Hortons
Tim Hortons is a fast food chain known for its coffee and donuts. The multinational company
originates from Ontario, Canada by famous hockey player Tim Horton in 1964. They specialise in
coffee beverages and baked goods.
Initially, Tim Hortons was in partnership with Tim and Ron Joyce. Later in February 1974, after the
death of Tim Joyce, Ron Joyce became the sole owner. They began selling only two types of coffee
and donuts.
Tim Hortons started from a small restaurant and today they are successful restaurants chain spread
over the world. Later it covered major parts of Canada and in 1985 the first U.S restaurant was
opened in America, New York. Today Tim Horton's have more than 4000 restaurants worldwide.
To measure the success of this ... Show more content on Helpwriting.net ...
Although Tim Hortons is known for its coffee and donuts, many of its lunch options are healthier
than its competitors. As a healthier diet is becoming much more prominent over the last decade, Tim
Hortons could use this to their advantage by marketing their healthier products more. Tim Hortons
offer a wide variety of healthy salads, sandwiches and soups. If Tim Hortons were able to market
and promote healthier options, consumers may choose the healthier option over an unhealthy option,
in which Tim Hortons competitors offer. This could lead to a larger customer base, and global brand

9e Chapter 2 Test Essay
Chapter 2: Foundations of Quality Management
TRUE/FALSE
1. Deming laid out a "quality improvement program" for companies such as Ford, GM, and Procter
& Gamble, when invited to work with them to improve their quality.
ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A–Head: The Deming Philosophy KEY: Bloom's: Knowledge
2. Unlike other management gurus and consultants, Deming defined and described quality precisely.
TOP: A–Head: The Deming Philosophy KEY: Bloom's: Knowledge
3. Deming stressed that the lowest levels of operational staff in an organization must assume the
overriding responsibility for quality management.
ANS: F DIF: Difficulty: Moderate NAT: BUSPROG: ... Show more content on Helpwriting.net ...
Setting simple goals and targets is one of the practices that are used for implementing leadership as a
quality management principle.
ANS: F DIF: Difficulty: Moderate NAT: BUSPROG: Analytic
TOP: A–Head: Principles, Practices, and Techniques of Quality Management
KEY: Bloom's: Knowledge
19. Variation in a production process increases capacity utilization.
TOP: A–Head: Variation and Statistical Thinking KEY: Bloom's: Knowledge
20. Variation in a production process makes it easier to find the root cause of the process issues.

21. Common causes of variation in a production process are a result of the design of the product and
production system.
ANS: T DIF: Difficulty: Easy NAT: BUSPROG: Analytic
22. Special causes of variation in a production process arise from internal sources that are inherent
in the process.
ANS: F DIF: Difficulty: Moderate NAT: BUSPROG: Analytic
23. A quality management system represents a specific implementation of quality concepts,
standards, methods, and tools, and is unique to an organization.
ANS: T DIF: Difficulty: Easy

Development Of A Service Innovation
Introduction
The aim of the report is to discuss the development of a service innovation in a hospital care setting.
Therefore the innovation being introduced in the report will focus on the pain management tool for
assessing chronic conditions in service users with dementia in hospital settings. As pain is a very
subjective experience it is important that the tool is specifically based on the individual's own way
of expressing and communicating their pain in relation to their chronic conditions.
The first section of this report will review and evaluate a body of evidence to support the
development of the pain management tool by looking at the subject of the change management
proposal, the relevant stakeholders and the change agent to ... Show more content on
Helpwriting.net ...
The Pain management tool is known as "How to keep me pain free" (See Appendix 1). The tool's
focus is to provide person centred care and holistic assessment for the service user. The chart will
also incorporate the service user's family and carers to assist nurses in the assessment process.
The relevant stakeholders in the change are:
Dementia Specialist nurses
Patients with dementia
Nurses on the ward
Family and carers
Specialist Pain Nurses
Pain team Consultant
The Change agent:
The change agent chosen for the innovation is the ward sister who will advocate, lead and
implement change (Gopee and Galloway (2014, p.154).
Dementia is an umbrella term used to describe a decline in mental ability that has an impact on a
person's daily living. By reviewing literature on dementia it was evident that there are currently
800,000 people with dementia in the UK. One in three people over 65 will develop dementia and
there will be over a million people with dementia by 2021 (Alzheimer's Society, 2013).
According to the Alzheimer's Society (2013) pain is still poorly detected and undertreated in people
with dementia admitted to acute hospital sectors. This is because those with dementia or with more
than mild cognitive impairment can often find it difficult to express that they are in pain or are
unable to articulate the level of pain that they are in (Banicek,2010). As the

Ib 1.6
Review Questions 1.6 1. Explain the meaning of 'operational', 'tactical' and 'strategic' decision–
making.
Operational Decisions refer to the routine and day–to–day decisions, such as those handled by junior
management, e.g. deciding when a worker should go for their break and how to deal with customer
enquiries and complaints
Tactical Decisions refer to regular and short–term decisions that are normally handled by middle
management, e.g. decisions about pricing strategies or recruitment and selection of staff
Strategic Decisions refer to high–level and long–term decisions that set the overall direction for a
business. Such decisions are dealt with by senior management since they carry more risk, e.g. which
products to be developed, ... Show more content on Helpwriting.net ...
What is a 'SWOT Analysis'?
SWOT Analysis is a simple yet extremely useful decision–making tool. SWOT is an acronym for
Strengths, Weaknesses, Opportunities and Threats. It can be used to assess the current and future
situation of the product, brand, company, proposal or decision. A SWOT Analysis considers both
internal factors (the strengths and weaknesses) and external factors (the opportunities and threats)
that are relevant to the issue or problem under investigation 5. Outline three advantages and two
disadvantages of using a SWOT analysis.
Advantages of SWOT: * Completing a SWOT Analysis can be quite simple and quick * It can be
used for a wide range of decisions, such as how to react to the threat of a competitor entering the
market * SWOT Analysis helps to determine the organisation's position in the marketplace and
therefore aids the formulation of corporate strategy for its long–term survival * The SWOT
framework encourages foresight and proactive thinking, rather than relying on emotional or intuitive
feelings * It can help to reduce the risks of decision–making by demanding objective and logical
thinking
Limitations of SWOT: * Critics of SWOT Analysis argue that it is too simplistic and does not
demand detailed

What Was W. Edwards Deming 's Quality Philosophy? Essay
1. What was W. Edwards Deming's quality philosophy?
The key ideas of Deming 's on quality lies in his understanding the importance of change. In Out of
the crisis he states: "The key problem in both management and leadership is failing to understand
the information in variation".
Deming was engaged with, why things do not behave as predicted? Every system will have
variation, but he disagrees that it is crucial for managers to be able to differentiate between common
and special causes of variation. Deming then developed a theory of variation – in which special
causes of modifications are mostly easily available to quickly noticeable factors such as change of
shift or operator, changes of procedure etc., but that most common causes will stand when special
causes have been eliminated. These common causes are often identified by workers, but only
managers will have the power or authority to change them to evade repeated occurrence of the same
problem. He also estimated that management will be answerable for more than 85% of the causes of
variation.
The Deming Cycle which is also known as the Shewhart Cycle, often called the PDCA, which was a
result of the need to link the assemble of products with the needs of the customer along with
departmental resources to meet those needs.
Plan: Construct a user research technique that will inform business process components.
Do: Implement the plan to calculate its performance.
Check: Check the report and analysis for the decision

Principles Of Total Quality Management (TQM) And ISO...
4. Principles of Total Quality Management (TQM) and ISO Standards
Total quality management is a management system of organization that involves all employees in
continual improvement and is oriented on customers. This approach was developed by such quality
leaders as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, and
Joseph M. Juran. TQM uses next principles (Westcott 2013):
Customer–focused. The customer ultimately determines the level of quality.
Total employee involvement. All employees participate in working toward common goals.
Process–centered. A fundamental part of TQM is a focus on process thinking.
Integrated system. Although an organization may consist of many different functional specialties ...
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Environment
G9 – Build resilient infrastructure, promote inclusive and sustainable industrialization and foster
innovation ISO 9000 family – Quality Management System Flow
Pull
Perfection Labor
Environment
G10 – Reduce inequality within and among countries ISO 26000 – Guidance on social responsibility
Human rights
G11 – Make cities and human settlements inclusive, safe, resilient and sustainable ISO 14000
family– Environmental management Perfection Environment
G12 – Ensure sustainable consumption and production patterns ISO 14000 family– Environmental
management Pull Labor
Environment
G13 – Take urgent action to combat climate change and its impacts ISO 14000 family–
Environmental management Environment
G14 – Conserve and sustainable use the oceans, seas and marine resources for sustainable
development ISO 14000 family– Environmental management G15 – Protect, restore and promote
sustainable use of terrestrial ecosystems, sustainably manage forests, combat decertification, and
halt and reverse land degradation and halt biodiversity loss ISO 14000 family– Environmental
management Environment
G16 – Promote peaceful and inclusive societies for sustainable development, provide access to
justice for all and build effective, accountable and inclusive institutions at all levels ISO 26000 –
Guidance on social responsibility Human

What Are The Soft Factors Of TQM And Organizational...
Oakland's Soft factors of TQM and Organizational Performance:
Examining the Impact and Relationship
1.Introduction
Total Quality Management (TQM) is a long–term process the involves commitment, at all employee
levels, and continuous improvement as to how activities are managed and controlled by
organizations to present quality goods or services that satisfy internal and external customers' need
and expectation(Miller, 1996). TQM is a bundle of tools, techniques, processes, principles and
experts practices that over the years has been evolved and improved(Shiba,Graham and Walden,
1993). To name a few, researchers who significantly contributed in evolving TQM philosophy and
practices, and tool and techniques are: Walter Shewhart, Edwards Deming, Joseph Juran, Armand
Feigenbaum, Philip Crosby, Genichi Taguchi, and Kaoru Ishikawa (Boyer and Verma, 2010). In
spite of differences in their TQM philosophy approach and definition, the fundamental principal
goals of all TQM are the same. Oakland's idea of TQM does not differ either in that TQM objectives
are fulfilled by realizing ... Show more content on Helpwriting.net ...
His simple model aims on using techniques and approaches to improve the end–result processes of
any type of business sector. His model basically constitutes of two main determinant factors, similar
principle to others' TQM models (Flynn, Schroeder and Sakakibara, 1995; Gadenne and Sharma,
2009; Kumar et al., 2009; Wilkinson, 1992; Rahman and Bullock, 2005; Louise, 1996; Fotopoulos
and Psomas, 2009). Oakland stated in his book, Total Quality Management and Operational
Excellence (2014), that the output of any process is the result of planning into the performance
through people. This is what constitute the hard factors of Oakland QTM model, the four P's. On the
other hand, the three C's (commitment, communication,culture) are what Oakland refers to as soft

An Introduction to Total Quality Management
Introduction
The name 'Federal Express' is synonymous with quality. It is recognized that the Federal Express
Company a world leader in transportation area and information field. Federal Express can deliver
packages overnight to almost anywhere in the world. Simultaneously, people can track packages at
any time so that they can know where their goods are. (Neff & Citrin, 2001) As the good quality and
services Federal Express provided, people like it, trust it and make it universally. Thus, a distinctive
quality is vital to every organization at present if you want to have bigger market share in the world.
However, how could people achieve it?
Quality management is an excellent method to resolve it. In the following parts, this ... Show more
content on Helpwriting.net ...
There are a large number of people who contributed to the development of the extensive concepts
that are wised up as total quality. This part will mainly introduce three contributors who are W.
Edwards Deming, Joseph M. Juran, and Kaoru Ishikawa.
 W. Edwards Deming
The first contributor is Deming. His method strives to 'delight customers', which is an approach that
is briefly and wisely depicted by 'the Joiner Triangle'. (Watson & Howarth, 2011) As the following
points, there are three main concepts and contributions of Deming:
a) The Plan, Do, Check, Act (PDCA) Cycle–an approach for resolving problems;
b) Deming Fourteen Points–key ideas for business to survive
c) Seven Deadly Diseases
 Joseph M. Juran
Juran quality focuses on 'fitness for use or purpose'. (Watson & Howarth, 2011) On a basis of this,
Juran published On Planning for Quality. 'Quality does not happen by accident, it must be planned'
is a major idea of Juran – planning which is just one component of his 'Quality Trilogy' that consists
of three main parts: Quality Planning, Quality Control and Quality Improvement.
 Kaoru Ishikawa
Professor Kaoru Ishikawa is famous as 'Father of Quality Circles', (Bank, 2000) which is because
his two significant concepts – 'companywide quality control'

Tqm Gurus and Tqm Framework
TQM framework begins with the knowledge provided by gurus of quality followed their
contributions to the development of principles and practices and the tools and techniques. Some of
these principles and practices along with the tools and techniques are used in the product/service
realization activity. Feedback from internal/external customers or interested parties provides
information to continually improve the organization's system, product and services. TQM
Framework Correlation of the blocks of TQM framework with that of the thoughts of Quality
Gurus: 1. Principles and Practices People and Relationship: Leadership Dr. W. E. Deming
summarized his views on management and its relationship with quality in his 14 points for ... Show
Crosby stressed that efforts to improve quality more than pay for themselves because these costs are
prevented. Therefore, quality is free. Like Deming and Juran, Crosby stressed the role of
management in the quality improvement effort and the use of statistical control tools in measuring
and monitoring quality. Failure Mode & Effect analysis Products & Service Liability Deming in his
chain reaction had stressed about capturing the market with better quality and low price. Total
Productive Maintenance Management Tools Statistical Process Control Alfredo Pareto found some
unequal distribution of wealth in Europe. So he developed a graph which is used to identify the most
important problem, based on ranks data classifications in descending order from right to left is done.
This is called Pareto diagram which is applicable to problem identification and the measurement of
progress. Dr. Kaoru Ishikawa developed the Cause & Effect diagram which is a picture composed of
lines and symbols designed to represent a meaningful relationship between an effect and its cause.
C&E diagrams are used to investigate either a 'bad' effect and to take action to correct the cause or a
'good' effect and to learn those cause that are

Reflection On System Analysis And Design
INTRODUCTION: This is my reflective consolidation paper which is an end of course assignment
and writing this essay about the experience I had while studying the course System analysis and
design. When I went to my advisor for advising courses then she told me about System analysis and
design and explained me clearly about this course then this course made me realise that I have a lot
to learn and found it as very interesting and challenging. As it is my second semester this course is
best till now, the main reason I have selected this course is my tutor Dr. Anne kohnke, the way she
teaches the class is impressive and definitely very kind heartened woman. Also in the first semester
she taught us Enterprise Information Technology the framework made to work efficiently by giving
good knowledge in that course. Here I want to discuss what is System analysis and design, when
and where the concepts are used and how to overcome the problems using these concepts. The
methodology of using characterizing the parts, structural engineering, interfaces and information for
a framework to fulfil the decided necessities is said as system design. This course is helpful in
developing the designing and analysing skills. Overall, system analysis and design is said as
analysing and designing the different process. ... Show more content on Helpwriting.net ...
I was really interested in Business analysis and after taking this course I made a goal myself to
initiate a new company by myself but I think I need more knowledge, technical skills and managing
skills. The way you teach the topics with real life examples of your own will give me grip on this
subject. I got some more motivation after telling her experience in real life and taught us how world
relies on Information

Total Quality Management
ontents * 1 Definition * 2 Origins * 3 TQM in manufacturing * 4 TQM and contingency–based
research * 5 TQM, just another Management fad? * 6 References * 7 See also * 8 External links
Definition
TQM is composed of three paradigms:
* Total: Organization wide * Quality: With its usual Definitions, with all its complexities (External
Definition) * Management: The system of managing with steps like Plan, Organize, Control, Lead,
Staff, etc.
As defined by the International Organization for Standards (ISO):
"TQM is a management approach for an organization, centered on quality, based on the participation
of all its members and aiming at long–term success through customer ... Show more content on
Helpwriting.net ...
One popular test is a "life test" in which the sample product is operated until a part fails. Another
popular test is called "shake and bake", in which the product is mounted on a vibrator in an
environmental oven, and operated at progressively more extreme vibration and temperatures until
something fails. The failure is then isolated and engineers design an improvement.
A commonly–discovered failure is for the product to disintegrate. If fasteners fail, the improvements
might be to use measured–tension nutdrivers to ensure that screws don 't come off, or improved
adhesives to ensure that parts remain glued.
If a gearbox wears out first, a typical engineering design improvement might be to substitute a
brushless stepper motor for a DC motor with a gearbox. The improvement is that a stepper motor
has no brushes or gears to wear out, so it lasts ten or more times as long. The stepper motor is more
expensive than a DC motor, but cheaper than a DC motor combined with a gearbox. The electronics
are radically different, but equally expensive. One disadvantage might be that a stepper motor can
hum or whine, and usually needs noise–isolating mounts.
Often, a "TQMed" product is cheaper to produce because of efficiency/performance improvements
and because there 's no need to repair dead–on–arrival products, which represents an immensely
more desirable product.

[edit] TQM and contingency–based research
TQM has

Application of an Analytical Tool Box Design
In this report, the aim is to provide company A with an analytical tool box design for achieving this
match between research and product development. The final goal of the tools will be to encourage
an imaginative climate in Company A which will increase the company's profit margins in the long
run. The report will adjust the normal technical pattern of problem identification through scanning,
strategy/implementation and learning. At each stage of the report, the important set of tools will be
analyze in order to adjust same with the unusual requirements of company A.
In appraising the situation of company A the critical analysis of the problem solving tool that
company has used. Then, the company would look at a set of analytical inward focus tools which is
relevant to company A in the case. These will be web gap analysis in combination with
brainstorming. Finally, the report will provide recommendation for an implementation framework
using portfolio management and Analytic Network Process effectively coupled with learning that
the company will use to evaluate and re–adapt this process for continuous improvement.
Within the limits of time and resource constraints, it suffices herein to state the limitations of that
case;
1) The first limitation pertains to the insufficient descriptions of some of the recommended tools as a
result of limited word count. However, effort has been made to use diagrams and tables to
demonstrate some aspects of these tools to make up for this

Definition Of Total Quality Management
Quality Glossary Definition: TQM
A core definition of total quality management (TQM) describes a management approach to long–
term success through customer satisfaction. In a TQM effort, all members of an organization
participate in improving processes, products, services, and the culture in which they work.
________________________________________
Total Quality Management TQM, also known as total productive maintenance, describes a
management approach to long–term success through customer satisfaction. In a TQM effort, all
members of an organization participate in improving processes, products, services, and the culture in
which they work.
Total Quality Management Principles: The 8 Primary Elements of TQM
Total quality management can be ... Show more content on Helpwriting.net ...
The steps required to carry out the process are defined, and performance measures are continuously
monitored in order to detect unexpected variation.
4. Integrated system
Although an organization may consist of many different functional specialties often organized into
vertically structured departments, it is the horizontal processes interconnecting these functions that
are the focus of TQM.
Micro–processes add up to larger processes, and all processes aggregate into the business processes
required for defining and implementing strategy. Everyone must understand the vision, mission, and
guiding principles as well as the quality policies, objectives, and critical processes of the
organization. Business performance must be monitored and communicated continuously.
An integrated business system may be modeled after the Baldrige National Quality Program criteria
and/or incorporate the ISO 9000 standards. Every organization has a unique work culture, and it is
virtually impossible to achieve excellence in its products and services unless a good quality culture
has been fostered. Thus, an integrated system connects business improvement elements in an
attempt to continually improve and exceed the expectations of customers, employees, and other
stakeholders.
5. Strategic and systematic approach
A critical part of the management of quality is the strategic and systematic approach to

Dr. W. Edward Deming's Theory Of Management
Deming
is management's responsibility to enhance the system in order to for the workers to do their job in a
more effective way. Deming state that higher quality leads to higher productivity, as a result leads to
long term competitive strength. The theory is that improvements in quality lead to lower costs and
high productivity because they result in less rework, fewer mistakes, fewer delays, and better use of
time and materials. with better quality and lower prices, a firm can achieve a greater market share
and thus stay in business, providing more and more jobs.
Deming is best known for his theory of management as embodied in his 14 points. The ... Show
Crosby identified a period of enlightenment during which management becomes attuned to the
importance of quality. This enlightenment can be achieved through exposure to videos, books, and
seminars and by a sense of needing to respond to competitive challenges. A quality improvement
team is then established. This team consists of a member from each department within the
organization. Organizational quality measures are established a continually reviewed by the team.
Once quality related costs are evaluated. This effort is to be coordinated by the controller's office by
establishing the location of areas where corrective action would be most profitable. Crosby's 14
steps:
Make it clear that management is committed to quality
Form quality improvement teams with representatives from each department
Determine how to measure where current and potential quality problems lie
Evaluate the cost of quality awareness and personal concern of all employees
Take formal actions to correct problems identified though previous

When Have I Learned?
1. When have I learned? In what circumstances? Under what conditions?
During these two weeks my learning activities have been focused on the creation of our power point
presentation, as well as the cause and effect diagram. We started with the Cause and Effect Analysis.
With this analysis, we want to find and verify the critical causes that potential impact to the PACU
workflow process. Consequently, a set of recommendation will be presented to the CCF OR
management team.
2. How have I learned or not, and do I know what kind of learner I am?
The cause and effect diagram help us to identify the possible obstacles (variation) that have
negatively impacted the OR 's workflow, and have caused an increase of the patient length of stay in
the PACU. Furthermore it also allows us to brainstorm all possible explanations for current
performance in a more organized way, by grouping all possible causes as there are six major factors
affecting the performance of the process: people, material, environment, method, machine, and
measurement.
3. What difference has the learning made in my intellectual, personal, and ethical development?
What I have learned during these two weeks make differences in my intellectual, personal, and
ethical development. For example, I realized, that even if there are probably more accurate statistic
methods, for data analysis, an analytical tool as simple as the Fishbone diagram, may help the OR
team to identify possible cause of disruptions or variations,

Dr. Kaoru Ishikawa, A Quality Control Pioneer
Dr. Kaoru Ishikawa, A Quality Control Pioneer
Terri Baldwin
Quality Management
Jayanta Bandyopadhyay
January 22, 2015 Dr. Kaoru Ishikawa, A Quality Control Pioneer
After World War II Japanese manufacturing companies where struggling to compete in the
worldwide markets. This was mainly due to the fact that most consumers believed that products
produced in Japan cheaply made and of poor quality. Business leaders in Japan knew that changes in
quality control needed to happen in manufacturing to change the consumers' minds about their
products. They turned to Dr. Kaoru Ishikawa to rally the Japanese government and people toward
the specific goal of improving quality control in their manufacturing companies, thus making Dr.
Ishikawa an early pioneer in Japan's quality revolution.
Dr. Ishikawa spend many years as a professor of engineering at Tokyo University and became a
Japanese icon as an influential quality management innovator. He helped develop the bottom–up
view of quality management which the Japanese used to approach quality management. Dr.
Ishikawa not only help the Japanese workers see the need for quality in their product he was able to
persuade top management to get involved and make total quality control a success in Japanese
companies. Dr. Ishikawa, with the help of the Japanese Union of Scientist and Engineers, was able
to implement changes in the way companies in Japan thought about total quality control through in
the introduction of quality circles.

Deming's Theory Of Quality Management
Deming
is management's responsibility to enhance the system in order for the workers to do their job in a
more effective way. Deming states that higher quality leads to higher productivity, as a result leads
to long term competitive strength. The theory is that improvements in quality lead to lower costs and
high productivity because they result in less rework, fewer mistakes, fewer delays, and make better
use of time and materials. With better quality and lower prices, a firm can achieve a greater market
share and stay in the market so that more and more jobs could be made available.
Deming is best known for his theory of management as embodied in his 14 points. The 14 points on
quality management, that ... Show more content on Helpwriting.net ...
Crosby adopted a human resource approach similar to Deming's in that worker input is valued and is
encouraged as central to the quality improvement program.
Ishikawa
Dr. Kaoru Ishikawa developed a simple method of graphically displaying the causes of any given
quality problem. His ideas were synthesized into 11 points that made up his quality philosophy.
Most firms that pursue quality improvement use his tools. By democratizing statistics, he allowed
for the complete involvement of the workforce in improving quality and performance.
Quality begins with education and ends with education
The first step in quality is to know the requirements of the customer
The ideal state of quality control is when inspection is no longer necessary
Remove the root causes, not the symptoms
Quality control is the responsibility of all workers and all divisions
Do not confuse the means with the objectives
Put quality first and set your sights on long term objectives
Marketing is the entrance and exist of

8 Principles Of Total Quality Management
Chapter 11: Total Quality Management and Quality Teams
1.0 Introduction
Total Quality Management (TQM) is a management approach that originated in the 1950s and has
steadily become more popular since the early 1980s. Total quality management (TQM) is said as a
management which approach to long term success with customer satisfaction. In this effort, all
members of an organization participate in improving processes, products, services, and the culture in
which they work. The TQM also can be said as continuous improvement so the continuous
improvement is based on a Japanese Concept called Kaizen, is the philosophy of continually seeking
ways to improve operations. It invloves identifying benchmarks of excellent practices and instilling
a sense of employee ownership of the process. Total Quality Management, TQM, is a ... Show more
content on Helpwriting.net ...
Some of the companies who have implemented TQM include Ford Motor Company, Phillips
Semiconductor, SGL Carbon, Motorola and Toyota Motor Company. The 8 principles of total
quality management are such as Customer–focused which customer ultimately determines the level
of quality. Secondly is total employee involvement is which All employees participate in working
toward common goals. Thirdly Is Process–centered. A process is a series of steps that take inputs
from suppliers (internal or external) and transforms them into outputs that are delivered to
customers. Next is Integrated system an organization may consist of many different functional
specialties often organized into vertically structured departments, it is the horizontal processes
interconnecting these functions that are the focus of TQM. Next principle is Strategic and systematic
approach is a critical part of the management of quality is the strategic and systematic approach to
achieving an organization's vision, mission, and goals. This process, called strategic planning or
strategic management, includes

Toyota 's Total Quality Management Process
During the identification stage for process improvement in the previous assessment, we were able to
identify that Toyota's failure to adhere to its own principles "The Toyota Way" in regards to the
Toyota Production System (TPS), more directly principle 5, to build a culture for stopping
production in order to fix identified problems and getting quality right the first time. Furthermore,
leading to Toyota's biggest crisis "sudden unintended acceleration" in their top selling models
causing a number of losses across the board. It is clear that Toyota must follow the TPS, precisely
the Total Quality Management process (TQM), in order to properly address and resolve any issues
associated with the safety and quality of its products. It is imperative to have the complete buy–in
and support of Upper Management to encourage accountability and ensure the sustainability of this
process. Thereby, enabling Toyota to re–build its brand, re–gain consumer trust and confidence in
their products and reposition themselves as the leading automotive manufacturer internationally.
During this assessment we will create a current state and new process map for the recommended
process improvement; create a cause–and–effect diagram; and identify one main cause as a result of
the examination of the cause–and –effect diagram and current state process map.
Cause–and–Effect Diagram Cause and effect diagrams or the more commonly used term Fishbone
diagrams, are used as a help–aid to visually display

Biography on Dr Kaoru Ishikawa
Biography on Dr. Kaoru Ishikawa
Dr. Kaoru Ishikawa was born in Tokyo in 1915, he was the oldest of the eight sons of Ichiro
Ishikawa, in 1939 he graduated from the University of Tokyo with a engineering degree in applied
chemistry, his first occupation was as a naval technical officer from 1939 to 1941, then he proceeded
onward to work at the Nissan Liquid Fuel Company until 1947. Dr. Ishikawa might now begin his
profession as a cohort educator at the University of Tokyo, in 1949 Dr. Ishikawa joined the Japanese
Union of Scientists and Engineers quality control examination bunch, it was his aptitudes at
activating huge assemblies of individuals towards a particular regular objective that was generally
answerable for Japan's ... Show more content on Helpwriting.net ...
Ishikawa was constantly mindful of the significance of top administration help, the kind of help
from the top management is a key component in Japan's all–enveloping quality technique that Dr.
Ishikawa named, "broad quality control", Dr. Ishikawa has worked with all top management and the
lower management and including the whole administration team to teach quality control to secure
they were able to give the best customer service as possible to their customers, and in the late 50's
and in the early 60's, he created quality control courses for executives and for top directors, he
additionally helped launch the Annual Quality Control Conference for top administration in 1963.
As a part of the panel for the Deming Prize, Dr. Ishikawa created the thorough review framework
that figures out if organizations meet all requirements for the prize, that review requires the interest
of the organization's top executives, as stated by Dr. Ishikawa, that animated obvious support as
opposed to the praise that runs with the prize is the greatest profit a champ gets.
Throughout his career, Dr. Ishikawa worked on terribly sensible matters, however continually at
intervals a bigger philosophical framework, also in its broadest sense, Dr. Ishikawa's work was
supposed to supply what he known as a "thought revolution" from new ideas regarding the quality
that might revitalize trade. The wide acceptance of the many of Dr. Ishikawa's ideas, and the many
honors he

Bus 515 Midterm Exam Assignment
Multiple Choice Question 56
Supply chain management involves managing:
the flow of internal information only.
the flow of materials and information from suppliers and buyers to the final customer.
the flow of raw materials to inventory only.
managing the stock room supply only.
A company with a low customer contact that is capital intensive is called:
a farm
manufacturing
quasi–manufacturing
service
industrial era operations management
When was the first mathematical model for inventory management developed?
1770
1865
1900
1913
1930
Operations management personnel perform a variety of functions, ... Show more content on
Helpwriting.net ...
design engineers hand the product over to the final design engineers.
the product specifications are drawn up.
What type of operations focus on products in the early stage of the life cycle?
intermittent
downstream
recycle
gateway

repetitive
A technology which uses sensor tags to monitor perishable products is:
CAD
CAM
RF
FMS
RFID
Strayer University Midterm Answers BUS 515 Complete Midterm Exam Answer
Early supplier involvement refers to the involvement of critical suppliers for what?
Strategic planning
Assembly line design
Speedy delivery planning
Selection of new suppliers
New product design
What term refers to the mission or objectives of a partnership?
Impact
Intimacy
Dream
Conception
Vision
Benetton is well known for the practice of assembling all white sweaters and waiting to dye them
much closer to the time of sale. This is an example of what?
Stupidity
Postponement
Fractionalization
Partitioning
Genericness
What term refers to the working relationship between partners?
Impact
Vision
Familiarity
Intimacy
Proximity

What type of warehouse is used for short–term storage, consolidation, and product mixing?

Case Study : Supply Chain Management
To succeed in today's competitive markets companies must learn to align their supply chains with
the demand of the markets they serve. Supply chain performance is now a distinct competitive
advantage for companies who excel in this area.
Supply Chain Management(SCM) is defined as a set of approached utilized to efficiently integrate
suppliers, manufacturers, warehouses and stores, so that merchandise is produced and distributed at
the right quantities to the right locations and at the time in order to minimize system wide costs
while satisfying service level requirement.(Simichi–levi et al., 2008). Increasingly organisations are
taking advantage of modern communications and transportation technologies in order to increase
their ... Show more content on Helpwriting.net ...
Eedward, A. Murash, and Steven, R.Clinton, (2008) focussed their studies on the role of
transportation capabilities in supply chain management. They defined the meaning of transportation
more as an ideal position to integrate and coordinate flows throughout the supply chain. To
minimize total costs and maximize value, transportation integration is essential within the supply
chain.
Most distributors agree that lead time plays a major role in retailer's perspective, this is due to they
not being patient and less willing to wait for delivery of they ordered. The ability to deliver the
goods before the competitors can makes a lot of difference between a successful and a diminishing
market share.
Company Overview: –
During my vacation, at my home town I was given an opportunity to work at Surya International.
Surya International is a Hyderabad (Telangana, India) based private limited company operating in
the line of distribution since 1996. The company deals with a wide range of wellness products (such
as shower enclosures, sanitary ware, shower panels, faucets, etc.) for different social groups in the
society. Surya International gained most of its market share by selling brands like Jaquar, Duravit,
Gabrit, Nirali, Camry and Cera. Since the past couple of years Surya International is been facing

Business Activities Of The Operation Function
There are different activities involved in the operation function. Activities are a series of process that
assist in transforming a product or service. The transformation process can be physical, exchange,
locational, physiological, or informational. In each line of business the activities may vary. Example
for automobile companies' activities in the operation function may include "Transforming a sheet of
steel into different shapes to be painted, finished and assembled with thousands of other component
parts to produce a working automobile". An operation is the vital process of any business or
company. Operation interacts with other functional areas to produce goods and provide services for
customers. Operations bring together many disciples and provide integrated views of business
organizations. Competitiveness is the way companies and people or organizations to meet the test of
markets while at the same time maintaining or expanding the real income of its people.
Competitiveness is measured by productivity; productivity is measured by dividing units of output
by units of input. A great sign of productivity is when the economy expands its capacity to supply
goods and services. Amazon is a global company founded b Jeff Bezos and is one of the world's
largest retail companies. Amazon is known for its global activity, providing jobs, services, products
and giving back to communities all across the nation. Amazon has approximately 64 fulfillment sites
outside of North

Process Recommendations And Improvements Of An...
PROCESS RECOMMENDATIONS and IMPROVEMENTS After defining our standards,
measuring the data, and analyzing the information it was time to improve the products and
processes. This was done by assessing the manpower, materials, methods, meals, and machines
related to the process. This tools used in the analysis were the fishbone and process flow diagrams
shown below. Some concepts on the fishbone diagram are related to the product directly while
others are related to the delivery process, the staff and the physical restaurant. However, all of the
factors relate directly customer satisfaction and an enjoyable dining experience. In return, this could
help them enjoy their fries more. A detailed description of these aspects will now be discussed,
along with how to implement these changes. There are many possibilities for how materials could be
improved. First, tables and chairs should be maintained at higher standards. This could be improved
by setting time limits on clearing and resetting tables . For example, "tables must be cleaned no
longer than two minutes after the customers leave the table". Second, restrooms should be
maintained on routine schedules. For example, staff should inspect restrooms every 30 minutes and
sign posted inspection sheets verifying that they were sanitized and restocked. Furthermore,
changing tables, hand sanitizers and baby wipes should be available in all restrooms. Even music in
the restrooms was an added bones. Third, cloth napkins

Nursing Swot Analysis
Assignment 2: Course Project Task 2
SWOT–As we learned swot stands for strengths, weaknesses, organization, and tasks. This is used
in all firms to make necessary changes. This is especially useful in healthcare organizations. The
Hartford (2017, n.d.), states that 'A SWOT analysis examines four aspects of performance that
typically determine the success or failure of a company, employees or even an individual. It's one
task/variable to make a list of your company's strengths, weaknesses, opportunities and threats. It's
another task/variable to take that information and develop a plan of action,' (The Hartford). In the
healthcare setting where I volunteer once a week the area of improvement desperately needed is
communication. This ... Show more content on Helpwriting.net ...
In the department where I volunteer at the hospital the root problem is too many people come in and
out of the department unexpectedly with questions about assignments for the day, as well as other
issues from the case managers, and disputes about timesheets. These problems create tension and
chaos. By using the RCA tool, the department can get at the root of the problem at hand as well as
the cause of the problem. Hopefully then the issues can be resolved and problems will be rectified.
The workflow process begins with the manager. The manager communicates to the staff. When there
are problems with the workflow process with the staff then the problem is pointed out to the
manager. The manager meets with the staff person who has a problem to rectify the situation.
Afterwards, the manager meets with all staff about the problem and she discusses the problem. A
memo is typed and copied and posted for all personnel to read, sign that they read it, and follow the
instructions as stated in the memo. Any further questions they are referred to the manager.
Workflow Process
Using the workflow process you begin at the top of the department. You look for what the problem
is and what needs to be changed/fixed. ManagerStaffProblems–Manager meets with staff,
discusses issuesthe issues hopefully are resolved. By using the workflow process everyone is
aware of where the priorities lie. When problems arise, the workflow process aids all

Rurouni Kenshin Movie Review
Storyline
In 1868, after the end of the Bakumatsu war, the former assassin Kenshin Himura promises to
defend those who need without killing and wanders through Japan with a sword with inverted blade
during the transition of the samurai age to the New Age. When Kenshin helps the idealistic Kaoru
Kamiya from the gangsters of the powerful opium drug lord Kanryuu Takeda that wants her school
for his production of opium, Kaoru invites Kenshin to stay in the school. But the drug chemist
Megumi Takani escapes from Kanryuu and seeks shelter in the school. Meanwhile the killer Battosai
is murdering police officers and leaving messages attached to their bodies. When the cruel Kanryuu
poisons the population to get the school, and Kenshin and the ... Show more content on
Helpwriting.net ...
Kaoru then invites Kenshin to stay at her dojo. Their relationship develops further, but Kenshin is
still haunted by his violent past. Written by AsianWiki
Kenshin Himura was an assassin for the Imperial side during the war that ended the Shogunate and
installed the Meiji government. After killing countless people, he made a vow to never kill again.
Ten years later, he finds a home at a failing dojo, only to be caught up in a string of murders related
to an opium ring. His commitment to never taking a life is put to the test as the people he 's come to
care about are threatened by figures from his past. Written by Tyler Herbolsheimer
Plot Summary: Himura Kenshin is a vagabond with a dark past and sunny disposition. Not a ronin
but a rurouni, he was never a samurai, but an assassin of utmost skill in the Meiji restoration, who in
the turning point of the war simply walked away. His travels lead him to Tokyo in the 11th year of
the Meiji era, where he befriends a female Kendo master, a former thief, a brawler and a doctor all
with their own secrets. Together they fight off the enemies surfacing from the dark past that Kenshin
cannot escape.
Plot
See also: List of Rurouni Kenshin characters
Rurouni Kenshin takes place during the early Meiji era in Japan, telling the story of a wanderer
named Himura Kenshin, formerly known as the assassin "Hitokiri Battōsai". After participating in
the Bakumatsu war,

Recommendations And Improvements Of The Fishbone Diagram
PROCESS RECOMMENDATIONS AND IMPROVEMENTS After defining our standards,
measuring the data, and analyzing the information it was time to improve the products and
processes. This was done by assessing the manpower, materials, methods, meals, and machines
related to the process. The tools used in the analysis were the fishbone and the process flow
diagrams shown below. Some concepts on the fishbone diagram are related to the product directly
while others are related to the delivery process, the staff and the physical appearance of the
restaurant. However, all of the factors relate directly to the customer satisfaction and an enjoyable
dining experience. A detailed description of these aspects will now be discussed, along with how to
implement these changes. There are many possibilities for how the materials could be improved.
First, tables and chairs should be maintained at higher standards. This could be improved by setting
time limits on clearing and resetting tables. For example, "tables must be cleaned no longer than two
minutes after the customers leave the table". Second, restrooms should be maintained on routine
schedules. For example, staff should inspect restrooms every 30 minutes and sign posted inspection
sheets verifying that they were sanitized and restocked. Furthermore, changing tables, hand
sanitizers and baby wipes should be available in all restrooms. Even the music in the restrooms was
an added bonus. Third, cloth napkins and finer utensils

Ishikawa

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