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International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056
Volume: 06 Issue: 07 | July 2019 www.irjet.net p-ISSN: 2395-0072
© 2019, IRJET | Impact Factor value: 7.211 | ISO 9001:2008 Certified Journal | Page 1179
Development of Vehicle Dynamics for Passenger Cars
Nandan Rajeev
Student, JSS Academy of Technical Education, Bangalore, India
---------------------------------------------------------------------***----------------------------------------------------------------------
Abstract - The automotive industry has been on the rise
consistently from the very start, all over the world. As the field
is expanding into a much larger scale, the user feedback and
consumer requirements are to be taken into great
consideration. Vehicle Dynamics Development starts from the
initial visualization of the plans and is done based on various
parameters such as, performance goals, customer
requirements, financial constraints and so on. The
determination of each and every component of the vehiclecan
be linked to the customer requirements and much largely, the
Vehicle Dynamics. Handling of the car to be designed must be
done taking the customer requirements into considerations.
This paper aims on giving an insight on the process of
considering customer requirements and how they are to be
implemented in the design stage of automobiles. A case study
which better helps in understanding this concept is also
presented
Key Words: Vehicle Dynamics, Development, VOC, VTS,
SSTS, CTS
1. INTRODUCTION
The need for innovation is virtually unchallenged.Thisholds
particularly true for the automotiveindustryandthecurrent
context of a crisis-colored global environment. After the
2008–2009 global economic crisis, mature markets in the
USA and Europe experienced a massive plunge in vehicle
sales resulting in overcapacities and financial problems [1].
In terms of the customer experience, buying a car isn’t quite
the same as dining at a restaurant or checking into a hotel.
You don’t end up buying a car in the evening after havingthe
thought occur to you in the morning. This makes theprocess
of purchasing automobiles a very daunting experience.
Multiple factors that come in after purchasing need to be
considered by the customers such as loans, maintenance
cost, insurance and so on.
According to a 2014 study by J.D. Power [2], automotive
shoppers spent an average of 14 hours researching cars
online — visiting dealership sites, reading reviews, making
price comparisons, using online shopping tools — before
making a purchase decision.
A 2013 poll commissioned by AutoTrader.com [3],
meanwhile, found that75percentofthetimethatconsumers
devoted to buying a car was spent online
They don’t stop interacting on digital channelsafterbuyinga
car, either; automotive shoppers are also increasinglyactive
when it comes to leaving online reviews and feedback about
their customer experience.
According to automotive research site Cars.com, the
breakdown, by type of car, for reviews and customer
feedback is as follows: used-car sales at 38 percent, new-car
sales at 37 percent, and service at 24 percent [4]. According
to the 2016 J.D. Power report, customers on average will
positively recommend the dealership from whom they
purchased their vehicle six times,withyounger buyersbeing
slightly more likely to recommend (6.2 times) than those
older than 55 (5.2 times). These numbers can be improved
when dealers provide an outstanding customer experience:
getting 10 points on a 10-point scale in terms of experience
can lead to a rise in the average of recommendationstoeight
positive comments.
Although all these factors cannot be controlled by the
companies at the design stage, some factors can be taken
into considerations to satisfy. The largest one being the
Vehicle Dynamics
2. VEHICLE DYNAMICS
Vehicle Dynamics is the engineering subject about vehicle
motion in relevant user operations. It is an applied subject,
applied on a certain group of products, namely vehicles.
Vehicle Dynamics always uses theories and methods from
Mechanical engineering, but often also from Control/Signal
engineering and Human behavioral science [5].
Vehicle motions are mostly due to the forces generated
between the tires and road, and aerodynamicseffects.Inthis
article, the main focus is on suspension design and
development, and aerodynamics effects are not considered.
The tire forces can be divided into three directions: lateral,
longitudinal, and vertical. Hence, vehicle dynamics
performance can be divided into three aspects according to
the force direction, illustrated in Figure. 1
Fig -1: Vehicle Dynamics Performance
International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056
Volume: 06 Issue: 07 | July 2019 www.irjet.net p-ISSN: 2395-0072
© 2019, IRJET | Impact Factor value: 7.211 | ISO 9001:2008 Certified Journal | Page 1180
3. VEHICLE DYNAMICS
Development of a vehicle is driven by requirements which
come from:
• Use case-based needs of the customer/users
• Legislation from the authorities and Ratingfromconsumer
organization, and
• Engineering constraints from the manufacturer’s
platform/architecture on whichisittocertainvehicleshould
be built.
We will be concentrating on the customers’ requirements in
this article as this is the most crucial aspectofdetermination
of the vehicle handling characteristics in a commuter car.
Vehicle dynamics development is generally divided into
three major phases Figure. 2
Fig -2: Vehicle Dynamics Development
3.1 Phase 1: VOC to VTS (Voice of Customers to
Vehicle Technical Specifications)
The first phase is to set the performance goals. Target
setting is based on design experience of the vehicle
development team as well as translating market
requirements intovehicledynamicsrequirements.Typically,
vehicle dynamicsspecificationsincludeasride,handling, and
braking. This phase requires a lot of benchmark objective
testing as well as subjective assessment to support target
setting.
3.2 Phase 2: VTS to SSTS (Vehicle Technical
Specifications to Subsystem Technical
Specifications)
The second phase is to develop the subsystem
requirements from the vehicle dynamics specifications. The
subsystem-level synthesis and performance tests are
required in this stage to provide data to support subsystem
target setting.
3.3 Phase 3: SSTS to CTS (Subsystem Technical
Specification to Component Technical
Specifications)
The third phase is to transform the subsystem
specifications into component design parameters. This
requires more precise simulation modellingtool foranalysis
in order to understand the design parameters of key chassis
components effect on overall vehicle dynamic performance.
Once the hardware prototype is procured, in both vehicle
level and component level, chassis tuning work begins. The
goal is to refine the component specifications while
balancing many chassis design parameters in order to meet
the vehicle specifications. Although the second and third
phases of the process are done early in the development,itis
normal to iterate the process until an optimum design is
completed. The specifications are occasionally modified as
the vehicle programprogresses,especiallyduringthevehicle
prototype phase of the development process. This can be
caused by durability issues, simulation model discrepancy
with actual performance, or marketing new trends.
4. PHASE 1 (VOC TO VTS)
4.1 Voice of Customer (VOC)
Voice of the Customer (VOC) is a term that describes your
customer’s feedback about their experiences with and
expectations for your products or services. It focuses on
customer needs, expectations, understandings, and product
improvement.
VOC programs have gained traction over the years and are
fast-growing segments of a core business strategy for
organizations. They work exceptionally well for brands as
customers demand more direct engagement with a firm and
because capturing and acting on customer feedback is
critical to understanding a prospect’s complex decision-
making process.
The customers feedback and requirements form the first
stage of the Vehicle Dynamics Design process.
4.2 Vehicle Technical Specification (VTS)
The Vehicle Technical Specificationsisa consolidatedview
of the main parameters at the General level. This lays the
groundwork for which the further developments in the
design process take place.
These include the specifications such as - Body type,
Suspension type and setup, Type of drivetrain, Safety
features, and so on.
International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056
Volume: 06 Issue: 07 | July 2019 www.irjet.net p-ISSN: 2395-0072
© 2019, IRJET | Impact Factor value: 7.211 | ISO 9001:2008 Certified Journal | Page 1181
4.3 VOC to VTS
Voice of customer is the first step from which the
performance goals of the vehicle is set. These goals form the
framework around which the vehicle, down to each
component’s specification, depends on. First, the engineers
have to understand what the customer is explaining in
layman terms, and then accordingly relate it to the vehicle
specification ie, the major characteristics that define thecar.
Consider Table 1, given below which shows an example of
how the voice of customer can be linked to a vehicle’s
technical specification.
Table -1: VOC linking to VTS
5. PHASE 2 (VTS TO SSTS)
5.1 Sub-System Specific Technical Specification
(SSTS)
The System/Subsystem Specifications provide a detailed
description of the system/subsystem functions. It defines in
detail the interfaces with other systems and subsystemsand
the facilities to be used for accomplishing the interfaces.
SSTS talks about the characteristics of the car at the
subsystems level (Suspension system, Brake System and so
on). These are specifications that define the behavior and
action of the subsystem to perform as required.
5.2 VTS to SSTS
Once the VTS has been defined, the subsystem design is
planned and executed such that it fulfills the VTS.
The second phase is to develop the subsystem requirements
(SSTS) based on the vehicle dynamics specifications (VTS),
see Table 2. The subsystem-level synthesisandperformance
tests are required in this stage to provide data to support
subsystem target setting.
In this phase, the subsystem’s specifications are defined in
such a way that the pre-defined vehicle technical
specifications are fulfilled. The table below shows how
Subsystem Specifications are defined base off the Vehicle
Technical Specifications.
Table -2: VTS linking to SSTS
6. PHASE 3 (SSTS TO CTS)
6.1 Component Technical Specification
Component Technical Specification talks about the
characteristic of the vehicle at a component level. These are
defined for those components which play a major role in
determining the performance of the subsystem, which in
turn affects the overall performance of the vehicle. For
example, Travel of a coilover, Type of caliper, and so on.
6.2 SSTS to CTS
The third phase of the process is to transform the
subsystem specifications into component technical
specifications, see Table 3. This requires more precise
simulation modelling tools for analysis in order to
understand theeffectsofdesignparameterson performance.
By varying small parts of components, the effect brought
about by these are reflecting largely when the entire
vehicle’s operations are considered. Hence, it is very
important to accurately and rightly vary component
characteristics which forms the core for the design of the
subsystems. If the componentsareinaccuratelychosen,then
the desired vehicle specification cannot be obtained and
hence, the voice of customer will not be satisfied.
International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056
Volume: 06 Issue: 07 | July 2019 www.irjet.net p-ISSN: 2395-0072
© 2019, IRJET | Impact Factor value: 7.211 | ISO 9001:2008 Certified Journal | Page 1182
Voice of Customer Vehicle Technical Specification Subsytem Sub-System Technical Specification
Ease of driving over potholes and poor roads Higher ground clearance and wheel travel Suspension
Shock absorber with adequate wheel travel
Mounting shock absorber at lower point for
increased ground clearance
Suspension Negative Camber angle
Brakes
Good tyre grip in different conditions
High performance brake components
Easy Maneuvering in traffic and for parking Steering setup for less effort Steering
Steering wheel designed to require lesser effort
Positive Scrub radius
Shorter braking distance Effective braking setup Brakes High Performance Brake components
Dual Pot Caliper
Suspension/
Steering
Negative Camber angle
Positive King-Pin Inclination
Chassis
Stonger(Stiffer) Chassis
Powertrain Running engine at optimum RPM
Powertrain Regenerative Braking System
Good Pick up Higher acceleration Powertrain High Torque gear setup
High cruising speed Higher Top Speed Powertrain High Speed gear setup
Multiple drive modes Low and High Power modes Electrical Microcontroller
Driver ease of access Designed for quick ingress and egress times Chassis Design adhering to Cockpit and Percy templates
Seating position Chassis Design adhering to 95th percentile male rule
Seating comfort Seat Padded seats
Suit different drivers Adjustable Seats Seat Mounts to change seat position
Smoothness Vibrations minimized Packaging Use of insulation sheets
Driver Vision Providing larger field of view Seat Raised seat mounting
Good strength of car Chassis designed to handle heavy impacts Chassis
Strong material
Impact analysis
Chassis
Use of strong impact attenuator
Fulfilling 95th percentile male rule
Seat 7 point seatbelt
Prevent loss of complete brakes system Brakes Diagonal Brake system
Cut power in case of brake failure Electrical Brake overtravel switch
Safety from Fire Hazards
Insulation between driver and powertrain
components
Packaging Appropriate design of firewall and battery casing
Easy access to shutdown all components Electrical 3 Emergency Kill Switch
Prevent electric shock from exposed wires Electrical
Inertia sensor which cuts current supply in the
event of an accident
Isolation of HV and LV wires Electrical Opto Isolater used to isolate the HV and LV wires
Short circuit protection Electrical
Grounding of all electrical components Proper
insulation provided to all wires
Prevent leakage of high currents Electrical Inbuilt IMD(Insulation Monitoring Device)
Navigation Sysetm Integration of GPS System Accessories GSM Module
Reverse gear Option to reverse the car Electrical Motors polarity reversal
Mobile charger Provision of charging port Electrical 12V Socket
Luggage compartment Storage areas Accessories Panniers and top box
Radio Audio System Accessories Midi System
HANDLINGERGONOMICS
Stiffer Suspension Positive
Castor angle Increased
force required for steering
SAFETY
Setup to suit high speed corner stability
Setup to handle all weather conditions
High speed stability
Better fuel efficiency
Handles well in all conditions
Suspension/
Steering
PERFORMANCE
Good highway handling
Good corner handling
Low running cost
Comfortable
OPTIONAL
FEATURES
Crash protection members and driver safety
attachments
Crash protection
Safety after the event of a crash
Brake failure protection
Prevention of electrical hazards
Table -3: SSTS linking to CTS
7. CASE STUDY
7.1 Hybrid Mavericks, India
Hybrid Mavericks, a hybrid vehicle team from JSS Academy
of Technical Education, Bangalore that takes in competition
is currently taking part in SAE REEV – 2019. In this
competition the team was required to submit their VOC to
SSTS plan, which was prepared by the author, Nandan
Rajeev.
It is shown in Table 4.
Table -4: VOC to SSTS of a hybrid car
7.2 Pan Asia Technical Automotive Center, China
To better understand this process of vehicle dynamics
design, we can look at the steps followed by the engineers of
Pan Asia Technical Automotive Center, China in designing
their suspension system [6].
Roll dynamics is used as an example in this article. From
determination of roll gradienttodevelopingoffrontandrear
roll stiffness, and roll stiffness to suspension component
specifications.
7.2.1 VOC to VTS
As already explained above, from the VOC, the VTS are
framed
7.2.2 VTS to SSTS
Roll gradient is used as an example here to illustrate the
VTS flow down process.
Based on input from benchmarking study and development
team input, the VTS roll gradient target for a new compact
passenger vehicle is ≤ 5 deg/g.
The roll gradient is contributed by the front and rear
suspension roll stiffness. While achieving the roll gradient of
≤ 5 deg/g, the limit handling performance requirement has
to be met. The stability at the limit handling condition
(typically greater than 0.6 g lateral acceleration) is an
important factor in vehicle handling. The front roll stiffness
and rear roll stiffness have to be balanced correctly. This is
typically done by selecting a Tire Lateral Load Transfer
Distribution (TLLTD). In this casetheTLLTDisselectedto be
60 % to ensure stable cornering at the limit. In this case, the
basic vehicle information is listed Table 5.
Table -5: Vehicle Information
Mass 1040 Kg
Mass Distribution 61%
Roll Centre Height Front 55mm, Rear 150mm
TLLTD Requirement 60%
Roll Gradient ≤ 5 deg/g
Figure 3 shows the output from a synthesis tool showing
relationship of the suspension roll and rear roll stiffness vs.
TLLTD. In order to meet the design requirements: 780
Nm/deg and 410 Nm/deg are selected (the points with
circle) for the front and rear roll stiffness respectively. The
front roll stiffness and rear roll stiffness are the part of the
suspension subsystem technical specifications.
International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056
Volume: 06 Issue: 07 | July 2019 www.irjet.net p-ISSN: 2395-0072
© 2019, IRJET | Impact Factor value: 7.211 | ISO 9001:2008 Certified Journal | Page 1183
7.2.3 SSTS to CTS
Roll performance is used as an example here to illustrate
the SSTS to CTS flow down process. In the second process,
the vehicle technical specification of body roll gradient of 5
deg/g is the design target. 780 Nm/deg front roll stiffness
and 410 Nm/deg roll stiffness are set as part of front and
rear suspension subsystem specifications.Thethirdphaseof
the process is to set the design parameters for the front and
rear suspensions individual components in order to achieve
the roll stiffness while meeting all the other subsystem
specifications such as ride rate. In order to meet the roll
stiffness requirements, suspension key parameters such as
spring rate, roll-center height, and stabilizer bar size are
defined. In the process of defining these key parameters,
suspensionridefrequencyandpackagingrequirements need
to be balanced carefully to obtain an optimum chassis
performance. In order to determine the suspension
components specification, suspension simulation model
ADAMS [7] is used to determine the roll stiffness of the
suspension from the suspension components. Figure 4
shows the ADAMS model of the front and rear suspension of
a compact passenger vehicle.
Fig -3: Relationship of the suspension roll and rear roll
stiffness with TLLTD
Fig -4: Suspension models on MSC Adams
Suspension Component Specifications to meet SSTS
Requirements is depicted in Table 6.
Table -6: CTS to meet SSTS
Parameter Front Rear
Spring Rate 19 N/mm 18 N/mm
Stab Bar Size 22 mm None (SolidTwist
axle)
Once the stabilizer bar mounting point and stiffness are
determined, the mount point stiffness requirements have to
be provided to the body structure development team as a
body structure design criterion. The first round of the three
phases of the vehicle dynamics development is completed.
All the component design specifications are defined.
Prototypes are then built followed by subjective evaluation
and objective testing. Once the hardware prototype is
procured, subjective evaluation and tuning begin.Thegoal is
to refine the component specifications while balancing
chassis design parameters to meet thevehiclerequirements.
Subjective evaluation and objective testing work hand-in-
hand with simulation analysis in the prototypedevelopment
stage. Through this process, a well-balanced chassis
performance can be achieved.
8. CONCLUSIONS
The importance of the initial planning phase, much before
the procurement of the hardware is very vital as discussed.
In doing so, this allows the designers to analyze possible
problems which could arise later on and provide the end
users the desired vehicle. This is a very tedious and long
process as it involves feedback from customers whichneeds
to be taken on a large scale as well as the studies to be done
at the smallest components level.
However, this process is vital for the production of the car
which satisfies customers’ requirements which is the main
selling point. Another important parameter which is often
considered along with Voice of Customer, is the Voice of
Technician (or, Engineer) which deals with designing parts
and determining layout of components which enable easy
access for maintenance and repair works.
REFERENCES
[1] Rese, A., Sänn, A. and Homfeldt, F. (2015) ‘Customer
integration and voice-of-customer methods in the
German automotive industry’, Int. J. Automotive
Technology and Management, Vol. 15, No. 1, pp.1–19.
[2] Arianne Walker, "J.D. Power 2014 New Autoshopper
Study" jdpower.com, Sep. 9, 2014. [Online]. Available:
https://www.jdpower.com/business/press-
International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056
Volume: 06 Issue: 07 | July 2019 www.irjet.net p-ISSN: 2395-0072
© 2019, IRJET | Impact Factor value: 7.211 | ISO 9001:2008 Certified Journal | Page 1184
releases/2014-new-autoshopper-study.[Accessed:Mar.
1, 2019].
[3] Nick Palermo, "Study Shows Online Car Shopping Is
More Efficient" autotrader.com, July, 2014. [Online].
Available: https://www.autotrader.com/car-
news/study-shows-online-car-shopping-more-efficient-
211028. [Accessed: Mar. 1, 2019].
[4] Chris Campbell, “Customer Experience is Key to Success
in Automotive Industry” reviewtracker.com, Mar. 15,
2016. [Online]. Available:
https://www.reviewtrackers.com/customer-
experience-automotive-industry/. [Accessed: Mar. 1,
2019]
[5] Bengt Jacobson, Vehicle Dynamics, Chalmers, 2016.
[6] SAE-China and FISITA (eds.), Proceedings of the FISITA
2012 World Automotive Congress, Lecture Notes in
Electrical Engineering 195, DOI: 10.1007/978-3-642-
33835-9_2, Springer-Verlag Berlin Heidelberg 2013
[7] Knable J, Leffert R (2008) Understanding vehicle
dynamics for passenger cars and light trucks, a general
motors vehicle system approach.

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IRJET- Development of Vehicle Dynamics for Passenger Cars

  • 1. International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056 Volume: 06 Issue: 07 | July 2019 www.irjet.net p-ISSN: 2395-0072 © 2019, IRJET | Impact Factor value: 7.211 | ISO 9001:2008 Certified Journal | Page 1179 Development of Vehicle Dynamics for Passenger Cars Nandan Rajeev Student, JSS Academy of Technical Education, Bangalore, India ---------------------------------------------------------------------***---------------------------------------------------------------------- Abstract - The automotive industry has been on the rise consistently from the very start, all over the world. As the field is expanding into a much larger scale, the user feedback and consumer requirements are to be taken into great consideration. Vehicle Dynamics Development starts from the initial visualization of the plans and is done based on various parameters such as, performance goals, customer requirements, financial constraints and so on. The determination of each and every component of the vehiclecan be linked to the customer requirements and much largely, the Vehicle Dynamics. Handling of the car to be designed must be done taking the customer requirements into considerations. This paper aims on giving an insight on the process of considering customer requirements and how they are to be implemented in the design stage of automobiles. A case study which better helps in understanding this concept is also presented Key Words: Vehicle Dynamics, Development, VOC, VTS, SSTS, CTS 1. INTRODUCTION The need for innovation is virtually unchallenged.Thisholds particularly true for the automotiveindustryandthecurrent context of a crisis-colored global environment. After the 2008–2009 global economic crisis, mature markets in the USA and Europe experienced a massive plunge in vehicle sales resulting in overcapacities and financial problems [1]. In terms of the customer experience, buying a car isn’t quite the same as dining at a restaurant or checking into a hotel. You don’t end up buying a car in the evening after havingthe thought occur to you in the morning. This makes theprocess of purchasing automobiles a very daunting experience. Multiple factors that come in after purchasing need to be considered by the customers such as loans, maintenance cost, insurance and so on. According to a 2014 study by J.D. Power [2], automotive shoppers spent an average of 14 hours researching cars online — visiting dealership sites, reading reviews, making price comparisons, using online shopping tools — before making a purchase decision. A 2013 poll commissioned by AutoTrader.com [3], meanwhile, found that75percentofthetimethatconsumers devoted to buying a car was spent online They don’t stop interacting on digital channelsafterbuyinga car, either; automotive shoppers are also increasinglyactive when it comes to leaving online reviews and feedback about their customer experience. According to automotive research site Cars.com, the breakdown, by type of car, for reviews and customer feedback is as follows: used-car sales at 38 percent, new-car sales at 37 percent, and service at 24 percent [4]. According to the 2016 J.D. Power report, customers on average will positively recommend the dealership from whom they purchased their vehicle six times,withyounger buyersbeing slightly more likely to recommend (6.2 times) than those older than 55 (5.2 times). These numbers can be improved when dealers provide an outstanding customer experience: getting 10 points on a 10-point scale in terms of experience can lead to a rise in the average of recommendationstoeight positive comments. Although all these factors cannot be controlled by the companies at the design stage, some factors can be taken into considerations to satisfy. The largest one being the Vehicle Dynamics 2. VEHICLE DYNAMICS Vehicle Dynamics is the engineering subject about vehicle motion in relevant user operations. It is an applied subject, applied on a certain group of products, namely vehicles. Vehicle Dynamics always uses theories and methods from Mechanical engineering, but often also from Control/Signal engineering and Human behavioral science [5]. Vehicle motions are mostly due to the forces generated between the tires and road, and aerodynamicseffects.Inthis article, the main focus is on suspension design and development, and aerodynamics effects are not considered. The tire forces can be divided into three directions: lateral, longitudinal, and vertical. Hence, vehicle dynamics performance can be divided into three aspects according to the force direction, illustrated in Figure. 1 Fig -1: Vehicle Dynamics Performance
  • 2. International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056 Volume: 06 Issue: 07 | July 2019 www.irjet.net p-ISSN: 2395-0072 © 2019, IRJET | Impact Factor value: 7.211 | ISO 9001:2008 Certified Journal | Page 1180 3. VEHICLE DYNAMICS Development of a vehicle is driven by requirements which come from: • Use case-based needs of the customer/users • Legislation from the authorities and Ratingfromconsumer organization, and • Engineering constraints from the manufacturer’s platform/architecture on whichisittocertainvehicleshould be built. We will be concentrating on the customers’ requirements in this article as this is the most crucial aspectofdetermination of the vehicle handling characteristics in a commuter car. Vehicle dynamics development is generally divided into three major phases Figure. 2 Fig -2: Vehicle Dynamics Development 3.1 Phase 1: VOC to VTS (Voice of Customers to Vehicle Technical Specifications) The first phase is to set the performance goals. Target setting is based on design experience of the vehicle development team as well as translating market requirements intovehicledynamicsrequirements.Typically, vehicle dynamicsspecificationsincludeasride,handling, and braking. This phase requires a lot of benchmark objective testing as well as subjective assessment to support target setting. 3.2 Phase 2: VTS to SSTS (Vehicle Technical Specifications to Subsystem Technical Specifications) The second phase is to develop the subsystem requirements from the vehicle dynamics specifications. The subsystem-level synthesis and performance tests are required in this stage to provide data to support subsystem target setting. 3.3 Phase 3: SSTS to CTS (Subsystem Technical Specification to Component Technical Specifications) The third phase is to transform the subsystem specifications into component design parameters. This requires more precise simulation modellingtool foranalysis in order to understand the design parameters of key chassis components effect on overall vehicle dynamic performance. Once the hardware prototype is procured, in both vehicle level and component level, chassis tuning work begins. The goal is to refine the component specifications while balancing many chassis design parameters in order to meet the vehicle specifications. Although the second and third phases of the process are done early in the development,itis normal to iterate the process until an optimum design is completed. The specifications are occasionally modified as the vehicle programprogresses,especiallyduringthevehicle prototype phase of the development process. This can be caused by durability issues, simulation model discrepancy with actual performance, or marketing new trends. 4. PHASE 1 (VOC TO VTS) 4.1 Voice of Customer (VOC) Voice of the Customer (VOC) is a term that describes your customer’s feedback about their experiences with and expectations for your products or services. It focuses on customer needs, expectations, understandings, and product improvement. VOC programs have gained traction over the years and are fast-growing segments of a core business strategy for organizations. They work exceptionally well for brands as customers demand more direct engagement with a firm and because capturing and acting on customer feedback is critical to understanding a prospect’s complex decision- making process. The customers feedback and requirements form the first stage of the Vehicle Dynamics Design process. 4.2 Vehicle Technical Specification (VTS) The Vehicle Technical Specificationsisa consolidatedview of the main parameters at the General level. This lays the groundwork for which the further developments in the design process take place. These include the specifications such as - Body type, Suspension type and setup, Type of drivetrain, Safety features, and so on.
  • 3. International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056 Volume: 06 Issue: 07 | July 2019 www.irjet.net p-ISSN: 2395-0072 © 2019, IRJET | Impact Factor value: 7.211 | ISO 9001:2008 Certified Journal | Page 1181 4.3 VOC to VTS Voice of customer is the first step from which the performance goals of the vehicle is set. These goals form the framework around which the vehicle, down to each component’s specification, depends on. First, the engineers have to understand what the customer is explaining in layman terms, and then accordingly relate it to the vehicle specification ie, the major characteristics that define thecar. Consider Table 1, given below which shows an example of how the voice of customer can be linked to a vehicle’s technical specification. Table -1: VOC linking to VTS 5. PHASE 2 (VTS TO SSTS) 5.1 Sub-System Specific Technical Specification (SSTS) The System/Subsystem Specifications provide a detailed description of the system/subsystem functions. It defines in detail the interfaces with other systems and subsystemsand the facilities to be used for accomplishing the interfaces. SSTS talks about the characteristics of the car at the subsystems level (Suspension system, Brake System and so on). These are specifications that define the behavior and action of the subsystem to perform as required. 5.2 VTS to SSTS Once the VTS has been defined, the subsystem design is planned and executed such that it fulfills the VTS. The second phase is to develop the subsystem requirements (SSTS) based on the vehicle dynamics specifications (VTS), see Table 2. The subsystem-level synthesisandperformance tests are required in this stage to provide data to support subsystem target setting. In this phase, the subsystem’s specifications are defined in such a way that the pre-defined vehicle technical specifications are fulfilled. The table below shows how Subsystem Specifications are defined base off the Vehicle Technical Specifications. Table -2: VTS linking to SSTS 6. PHASE 3 (SSTS TO CTS) 6.1 Component Technical Specification Component Technical Specification talks about the characteristic of the vehicle at a component level. These are defined for those components which play a major role in determining the performance of the subsystem, which in turn affects the overall performance of the vehicle. For example, Travel of a coilover, Type of caliper, and so on. 6.2 SSTS to CTS The third phase of the process is to transform the subsystem specifications into component technical specifications, see Table 3. This requires more precise simulation modelling tools for analysis in order to understand theeffectsofdesignparameterson performance. By varying small parts of components, the effect brought about by these are reflecting largely when the entire vehicle’s operations are considered. Hence, it is very important to accurately and rightly vary component characteristics which forms the core for the design of the subsystems. If the componentsareinaccuratelychosen,then the desired vehicle specification cannot be obtained and hence, the voice of customer will not be satisfied.
  • 4. International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056 Volume: 06 Issue: 07 | July 2019 www.irjet.net p-ISSN: 2395-0072 © 2019, IRJET | Impact Factor value: 7.211 | ISO 9001:2008 Certified Journal | Page 1182 Voice of Customer Vehicle Technical Specification Subsytem Sub-System Technical Specification Ease of driving over potholes and poor roads Higher ground clearance and wheel travel Suspension Shock absorber with adequate wheel travel Mounting shock absorber at lower point for increased ground clearance Suspension Negative Camber angle Brakes Good tyre grip in different conditions High performance brake components Easy Maneuvering in traffic and for parking Steering setup for less effort Steering Steering wheel designed to require lesser effort Positive Scrub radius Shorter braking distance Effective braking setup Brakes High Performance Brake components Dual Pot Caliper Suspension/ Steering Negative Camber angle Positive King-Pin Inclination Chassis Stonger(Stiffer) Chassis Powertrain Running engine at optimum RPM Powertrain Regenerative Braking System Good Pick up Higher acceleration Powertrain High Torque gear setup High cruising speed Higher Top Speed Powertrain High Speed gear setup Multiple drive modes Low and High Power modes Electrical Microcontroller Driver ease of access Designed for quick ingress and egress times Chassis Design adhering to Cockpit and Percy templates Seating position Chassis Design adhering to 95th percentile male rule Seating comfort Seat Padded seats Suit different drivers Adjustable Seats Seat Mounts to change seat position Smoothness Vibrations minimized Packaging Use of insulation sheets Driver Vision Providing larger field of view Seat Raised seat mounting Good strength of car Chassis designed to handle heavy impacts Chassis Strong material Impact analysis Chassis Use of strong impact attenuator Fulfilling 95th percentile male rule Seat 7 point seatbelt Prevent loss of complete brakes system Brakes Diagonal Brake system Cut power in case of brake failure Electrical Brake overtravel switch Safety from Fire Hazards Insulation between driver and powertrain components Packaging Appropriate design of firewall and battery casing Easy access to shutdown all components Electrical 3 Emergency Kill Switch Prevent electric shock from exposed wires Electrical Inertia sensor which cuts current supply in the event of an accident Isolation of HV and LV wires Electrical Opto Isolater used to isolate the HV and LV wires Short circuit protection Electrical Grounding of all electrical components Proper insulation provided to all wires Prevent leakage of high currents Electrical Inbuilt IMD(Insulation Monitoring Device) Navigation Sysetm Integration of GPS System Accessories GSM Module Reverse gear Option to reverse the car Electrical Motors polarity reversal Mobile charger Provision of charging port Electrical 12V Socket Luggage compartment Storage areas Accessories Panniers and top box Radio Audio System Accessories Midi System HANDLINGERGONOMICS Stiffer Suspension Positive Castor angle Increased force required for steering SAFETY Setup to suit high speed corner stability Setup to handle all weather conditions High speed stability Better fuel efficiency Handles well in all conditions Suspension/ Steering PERFORMANCE Good highway handling Good corner handling Low running cost Comfortable OPTIONAL FEATURES Crash protection members and driver safety attachments Crash protection Safety after the event of a crash Brake failure protection Prevention of electrical hazards Table -3: SSTS linking to CTS 7. CASE STUDY 7.1 Hybrid Mavericks, India Hybrid Mavericks, a hybrid vehicle team from JSS Academy of Technical Education, Bangalore that takes in competition is currently taking part in SAE REEV – 2019. In this competition the team was required to submit their VOC to SSTS plan, which was prepared by the author, Nandan Rajeev. It is shown in Table 4. Table -4: VOC to SSTS of a hybrid car 7.2 Pan Asia Technical Automotive Center, China To better understand this process of vehicle dynamics design, we can look at the steps followed by the engineers of Pan Asia Technical Automotive Center, China in designing their suspension system [6]. Roll dynamics is used as an example in this article. From determination of roll gradienttodevelopingoffrontandrear roll stiffness, and roll stiffness to suspension component specifications. 7.2.1 VOC to VTS As already explained above, from the VOC, the VTS are framed 7.2.2 VTS to SSTS Roll gradient is used as an example here to illustrate the VTS flow down process. Based on input from benchmarking study and development team input, the VTS roll gradient target for a new compact passenger vehicle is ≤ 5 deg/g. The roll gradient is contributed by the front and rear suspension roll stiffness. While achieving the roll gradient of ≤ 5 deg/g, the limit handling performance requirement has to be met. The stability at the limit handling condition (typically greater than 0.6 g lateral acceleration) is an important factor in vehicle handling. The front roll stiffness and rear roll stiffness have to be balanced correctly. This is typically done by selecting a Tire Lateral Load Transfer Distribution (TLLTD). In this casetheTLLTDisselectedto be 60 % to ensure stable cornering at the limit. In this case, the basic vehicle information is listed Table 5. Table -5: Vehicle Information Mass 1040 Kg Mass Distribution 61% Roll Centre Height Front 55mm, Rear 150mm TLLTD Requirement 60% Roll Gradient ≤ 5 deg/g Figure 3 shows the output from a synthesis tool showing relationship of the suspension roll and rear roll stiffness vs. TLLTD. In order to meet the design requirements: 780 Nm/deg and 410 Nm/deg are selected (the points with circle) for the front and rear roll stiffness respectively. The front roll stiffness and rear roll stiffness are the part of the suspension subsystem technical specifications.
  • 5. International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056 Volume: 06 Issue: 07 | July 2019 www.irjet.net p-ISSN: 2395-0072 © 2019, IRJET | Impact Factor value: 7.211 | ISO 9001:2008 Certified Journal | Page 1183 7.2.3 SSTS to CTS Roll performance is used as an example here to illustrate the SSTS to CTS flow down process. In the second process, the vehicle technical specification of body roll gradient of 5 deg/g is the design target. 780 Nm/deg front roll stiffness and 410 Nm/deg roll stiffness are set as part of front and rear suspension subsystem specifications.Thethirdphaseof the process is to set the design parameters for the front and rear suspensions individual components in order to achieve the roll stiffness while meeting all the other subsystem specifications such as ride rate. In order to meet the roll stiffness requirements, suspension key parameters such as spring rate, roll-center height, and stabilizer bar size are defined. In the process of defining these key parameters, suspensionridefrequencyandpackagingrequirements need to be balanced carefully to obtain an optimum chassis performance. In order to determine the suspension components specification, suspension simulation model ADAMS [7] is used to determine the roll stiffness of the suspension from the suspension components. Figure 4 shows the ADAMS model of the front and rear suspension of a compact passenger vehicle. Fig -3: Relationship of the suspension roll and rear roll stiffness with TLLTD Fig -4: Suspension models on MSC Adams Suspension Component Specifications to meet SSTS Requirements is depicted in Table 6. Table -6: CTS to meet SSTS Parameter Front Rear Spring Rate 19 N/mm 18 N/mm Stab Bar Size 22 mm None (SolidTwist axle) Once the stabilizer bar mounting point and stiffness are determined, the mount point stiffness requirements have to be provided to the body structure development team as a body structure design criterion. The first round of the three phases of the vehicle dynamics development is completed. All the component design specifications are defined. Prototypes are then built followed by subjective evaluation and objective testing. Once the hardware prototype is procured, subjective evaluation and tuning begin.Thegoal is to refine the component specifications while balancing chassis design parameters to meet thevehiclerequirements. Subjective evaluation and objective testing work hand-in- hand with simulation analysis in the prototypedevelopment stage. Through this process, a well-balanced chassis performance can be achieved. 8. CONCLUSIONS The importance of the initial planning phase, much before the procurement of the hardware is very vital as discussed. In doing so, this allows the designers to analyze possible problems which could arise later on and provide the end users the desired vehicle. This is a very tedious and long process as it involves feedback from customers whichneeds to be taken on a large scale as well as the studies to be done at the smallest components level. However, this process is vital for the production of the car which satisfies customers’ requirements which is the main selling point. Another important parameter which is often considered along with Voice of Customer, is the Voice of Technician (or, Engineer) which deals with designing parts and determining layout of components which enable easy access for maintenance and repair works. REFERENCES [1] Rese, A., Sänn, A. and Homfeldt, F. (2015) ‘Customer integration and voice-of-customer methods in the German automotive industry’, Int. J. Automotive Technology and Management, Vol. 15, No. 1, pp.1–19. [2] Arianne Walker, "J.D. Power 2014 New Autoshopper Study" jdpower.com, Sep. 9, 2014. [Online]. Available: https://www.jdpower.com/business/press-
  • 6. International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056 Volume: 06 Issue: 07 | July 2019 www.irjet.net p-ISSN: 2395-0072 © 2019, IRJET | Impact Factor value: 7.211 | ISO 9001:2008 Certified Journal | Page 1184 releases/2014-new-autoshopper-study.[Accessed:Mar. 1, 2019]. [3] Nick Palermo, "Study Shows Online Car Shopping Is More Efficient" autotrader.com, July, 2014. [Online]. Available: https://www.autotrader.com/car- news/study-shows-online-car-shopping-more-efficient- 211028. [Accessed: Mar. 1, 2019]. [4] Chris Campbell, “Customer Experience is Key to Success in Automotive Industry” reviewtracker.com, Mar. 15, 2016. [Online]. Available: https://www.reviewtrackers.com/customer- experience-automotive-industry/. [Accessed: Mar. 1, 2019] [5] Bengt Jacobson, Vehicle Dynamics, Chalmers, 2016. [6] SAE-China and FISITA (eds.), Proceedings of the FISITA 2012 World Automotive Congress, Lecture Notes in Electrical Engineering 195, DOI: 10.1007/978-3-642- 33835-9_2, Springer-Verlag Berlin Heidelberg 2013 [7] Knable J, Leffert R (2008) Understanding vehicle dynamics for passenger cars and light trucks, a general motors vehicle system approach.