The document describes an RFID-based patient queue management solution for hospitals. It discusses how RFID tags issued to patients can be read by readers throughout the hospital to dynamically route patients to the next stages of testing or consultation. This helps balance wait times across departments. Technicians and doctors would see patient details in real-time on their screens when patients arrive. The system aims to reduce wait times and improve efficiency while giving patients and staff visibility into the queue process. It can be deployed within 3-5 weeks and provides benefits like optimized resource usage, improved turnaround times, and real-time reporting.

1. RFID BASED
PATIENT QUEUE MANAGEMENT
SOLUTION

2.  Queue Management is a known pain area for Individual hospitals, hospital chains,
healthcare centres etc.
 Various test centers and consulting rooms, located across different floors of the
hospital.
 Due to lack of dynamic queuing, some test centres are highly crowded while some
have few patients waiting.
 Patients not aware of their wait time in a test centre/ consultancy room.
 Doctors/ consultants not aware of the number of patients waiting for consultancy
 Time wasted due to queuing inefficiencies, resulting in fewer than optimal
number of Patient Health Checks
AREAS OF CONCERN

3.  Patients issued RFID tagged Card (reusable) (To be collected back on completion
of tests)
 Patient details are linked to the RFID tag.
 RFID Readers installed at various counters, test areas & counseling rooms read
the RFID tagged patient
 Strategically located LCD and Kiosks guide and inform the patients of their current
status in the Queue.
 Various Counters assign the patients to test centres and counseling rooms
through system or automatic assignment in case of Dynamic Queuing
 System keeps track of the number of patients at each test centre
 “Dynamic Queuing” ensures that all test centres are uniformly populated by
dynamically routing the patients in real-time to the relevant test centres.
THE SOLUTION

4.  The moment a patient is identified, his/ her existing details are fetched from the
database.
 The details of the patient are displayed on the computer screens of the relevant
technicians/ consultants in the form of pop-up.
 The technicians/ consultants update the test details in the pop-up.
 Once these details are successfully updated in the system, the transaction (test/
session) is considered as completed.
TIMEFRAMES:
 The entire solution deployment time is 3-5 weeks and including the lead time to
source and integrate the hardware
THE SOLUTION …

5. Data transmission
SkandSoft Application
Server
Patient details on the computer
screens of the
doctors/technicians
RFID Reader at
the Door
RFID tagged
patient
Queue status
display on LCD
SOLUTION COMPONENTS

6.  The technicians and the consultants just need to login to the system to view the
patient details in Real-Time in the form of pop-up
 System driven patient routing/ management between various test centres in the
form of audio and video (LCD screens, kiosks etc)
 Patient’s details can be viewed at any time by just entering patient’s unique ID
number in the system or by scanning the tag.
 Details on completed & pending tests for each patient along with their current
location available automatically in Real-time .
EASE OF USE

7.  Provide “Dynamic Queuing” using FIFO / Customized process, thereby ensuring
that patients get serviced at the earliest
 Enable & empower the technicians/ consultants to seamlessly identify patients
 View details on completed & pending tests for each patient along with their current
location.
 Ensure bottlenecks are avoided and all test centres are used optimally
 Vastly improved service times and Turn around Time (TAT).
 Real-Time view on the total number of patients across various stages of the process
 Real-Time Reports
BENEFITS

8. FUNCTIONAL FEATURES
 Organization
 Flexibility to add various departments, user hierarchies, user types and
authorization
 Labs and Counters
 Easy UI to add new Labs, doctor consultancy terminals, enquiry counters
and self-help kiosks as and when needed
 Health Packages – Flexibility to add new tests and health packages
 Display Content, Format and Pop-ups
 Contents and format of display screens are highly customizable – patient
specific, over all queue status etc.,
 Efficiency Enhancers – automated patient specific pop-ups at doctor or lab
counters.
 Alerts
 Patient alerts through SMS. Other alert types configurable

9. FUNCTIONAL FEATURES …
 Reports
 Daily / Hourly Report
 Search By File No /Name
 Patient Entry / Exit Time
 Time Spent at Test Center
 Current Queue Status
 Unreturned Patient Tag
 Custom Reports
 Application Scalability and Reliability
 Built on US – patented, global awarded SETU AIDC platform
 Built on highly advanced CEP, In-Memory DB, SOA and BPM concepts
 Hardware neutral and software infrastructure neutral (supports both open source
and proprietary)
 Standardized extensions for integration – Java APIs, Web Services, SAP XI
 Flexibility to build future RFID/AIDC applications

10. HOME SCREEN

11. PATIENT REGISTRATION

12. AUTO-PROMPT AT LABS/DOCTORS’

13. QUEUE STATUS DISPLAY

14. SELF HELP KIOSK

15. PATIENT SEARCH / STATUS

16. CHECK OUT

17. ADDING NEW TEST

18. ADDING NEW HEALTH PACKAGE

19. REPORT – DAILY / HOURLY

20. REPORT – SEARCH FILE NO / NAME

21. REPORT – AVERAGE CYCLE TIME

22. REPORT – TIME SPENT AT TEST CENTERS

23. REPORT – UNTRETURNED PATIENT TAGS

24. RFID Based
Patient Tracking Solution
at AHC

25. Project Scope
 Automatic Identification of patients (carrying RFID tagged card) when
they enter various test centers and consulting rooms
 Simultaneously fetching the identified patient’s details as linked to the
UHID/AHC number
 Display of pop-up (listing patient details) on the predefined technicians /
consultants computer screen/s. Giving real time information on the
number of patients waiting in the queue to the predefined technicians/
consultants at each test center and counter.
 Display of estimated wait time and service time for each patient at the
predefined test centers. LCD screens to display queue.
 Ensuring dynamic queuing for the tagged patients by facilitating patient
routing in real time thereby avoiding crowding of patients at particular
test center and reducing the Turn Around Time (TAT) for the patients
 Generation of customized, real-time (or pre-defined frequency) and time
stamped reports

26. Process
1. Once the patient has finished registration and billing, tag will be
assigned to the patient.
2. Using E-HIS screen, operator will assign tag to the patient.
3. The tag can be hung around the neck or worn on the wrist and MUST
stay with the patient at all times till all the tests are completed.
4. The tag MUST be returned to Billing Counter after the patient completes
the AHC tests.
5. The patient will be read automatically at every test center and the queue
is updated automatically.
6. The total time spent by the operator’s and technician’s/doctors on the
pop-ups are a few seconds.

27. Site Layout

28. First Step: Billing Counter
1. This activity will be done at Billing Counter.
2. The tag assigning operator will take a tag and flash it near the reader
placed on the desk.
3. In the e-HIS window, list of patients, who have finished billing will be
displayed.
4. The operator then clicks on the “Accept” button against the name of the
patient, to whom the tag is to be assigned.
5. A pop-up will appear with patient details, along with the “Tag Assigned”
confirmation.
6. The patient then proceeds to Test Center.
7. The next few slides takes you through a step by step AHC process.

29. Billing Counter
Active “Accept” button

30. Confirmation of Tag association
with Patient details
Billing Counter

31. Current Queue Status
 The information of current queue status of the process, will be fetched
from e-HIS.
 The information will be displayed on the Central LCD screen.
 Any deviation, like patient not reporting to the Test Center in time, will
be displayed on the screen.

32. This page is gives
real time queue
information of
various Test Centers

33. Process Flow: Test Centers
1. As a patient enters any of the designated test centers, history taking rooms or
consulting rooms, a pop up automatically comes on the screen for the patient
entered.
2. The technician/doctor then proceeds with the test and when the test is
completed.
3. The technician/doctors clicks on the appropriate option shown in the e-HIS
pop-up.
4. A new pop-up is displayed which gives current queue status of various Test
Centers and an option of Assigning Patient to the Test Center.
5. The technician/Doctor selects Test Center from the drop down and assigns
patient.
6. If a patient enters an unassigned test center, a message “Patient Not in a
Queue” pops up. The technician/doctor can direct the patient to the correct
test center from the information displayed on the screen.
7. The next few slides takes you through a step by step pop-up process at the
different test centers.

34. Test Center

35. Process Flow: Check Out
1. Once a patient has completed all the tests, he/she will have to come
to the Billing Counter and return the tag.
2. The tag is flashed at the reader by the operator. The patients
information will be displayed in Pop-up screen
3. This pop-up will show whether the patient has completed all the
tests. If yes, the operator will click on the Checkout Patient icon.
4. The database is updated automatically.
5. The next couple of slides will show the checkout process.

36. Click on this icon to
check out the
patient
Pop-up displayed
when the patient
returns the tag at the
completion of all tests
Check Out

37. Message that
appears when the
checkout is
completed.
Check Out

38. Must Do
1. The tag MUST be hung around the neck or worn on the wrist and
MUST stay with the patient at all times till all the tests are completed.
This HAS to be conveyed to the patient when the tag is handed over
to him/her.
2. At all the test centers, the tag will be read automatically as soon as
the patient enters the room.
3. Please ENSURE that all computers and readers are turned on.
4. Please login and keep the computer ON throughout the MHC
process.

39. Thank You