The document defines a health information management system (HIMS) as one that provides appropriate information support to different decision-making levels in a healthcare delivery system. It lists modules of a HIMS like administration, billing, blood bank, and emergency. It also outlines benefits of a HIMS like savings, effectiveness, simplification, quality, and competitive advantage.

2. Definition…. The HIMS has been defined as a system that provides an appropriate information support to each decision making level of the health care delivery system.

3. Software Component…. A software component is a system element offering a predefined service or event, and able to communicate with other components. Features of a Efficient Software: Multiple-use Non-context-specific Compos able with other components (inter relationship with other components) ‏ Encapsulated i.e., non-investigable through its interfaces A unit of independent deployment and versioning

4. HIMS Modules…. Administration Billing (Opd and IPD) Blood Bank Discharge Summary Doctors Desk Electronic Medical Record Emergency Financial Accounting Food and Beverages Health Care Packages HR Management Intensive Care Unit (ICU) Laboratory Minor Surgery MIS Reports OT Management Pharmacy PH Lobotomy Purchase Reception Registration Security Stores Ward Management

5. HIMS – Monthly operational efficiency Lapse of equipment insurance Higher patient wallet share through integrated op consulting Misused phone call monitoring (EPABX integration) Laboratory reagent wastage reduction Vendor rating - purchase cost optimization Higher room utilization Shorter cycle for IP credit collection (Interest savings) Stock pilferage reduction (stock monitoring) Lower inventory cost through stock velocity Easy TPA insurance claims - insurance module Efficiency in billing through heuristic search Administrator time savings Accurate billing Bank reconciliation savings IT personnel cost savings Repeat customer business (improved loyalty) Lower advertising costs through SMS Better Tax planning Patient satisfaction (patient wait time monitoring) Central and quicker discharges – integrated modules Management time savings - less supervision Operation theater scheduling Payroll preparation time savings

6. GENERAL BENIFITS Savings – Substantial savings in manpower, time and costs through improved productivity Effectiveness – Increased administrative & operational effectiveness and improved communications between the peripheral labs with the central lab Simplification – Improved and simplified work / process flow through automation Quality – Reduced errors and duplication of work Centralization – Consolidation of information into a single point Optimization – Empowers better use of existing resources (people, time and money) at the organization Competitive Advantage – Improved customer satisfaction and market position

7. Front office - Less waiting time for the patient Easy patient enquiry Pre registration to avoid long queues Quick discharge process Single point payment Room floor map

8. Doctor - Easy access to patient information SMS alerts on appointments AID IN FASTER DECISION MAKING (ECG X RAY ,LAB INVESTIGATIONS)‏ Electronic Prescription Printing CAN GIVE SUGGESTION DIRECTLY IDEAL FOR KEEPING TRACK OF PATIENT RECORDS CAN PREPARE DISCHARGE SUMMARY EASILY PROVIDE ACCURATE INFORMATION ABOUT SYMPTOMS AND HEALTH BACKGROUND HELP TO DECIDE ON A COURSE OF TREATMENT CAPTURE REFERING DOCTOR'S DATA

9. Nurses Benefits COMMUNICATE FASTLY AND EFFECTIVELY DO IN PATIENT BILLING CAN REFER REPORTS IMMEDIATELY CAN GET PATIENT INFORMATION CAN CLARIFY PATIENT DOUBT CAN BE USED IN TRAINING NEW STAFFS CAN REPORT ADVERSE DRUG REACTIONS

10. Patient Benefits BETTER TREATMENT(FASTER) ‏ ADEQUATE INFORMATION REGARDING TREATMENT AND TESTS CAN DO OPD BOOKING CAN ACCESS SPECIAL PACKAGES CAN CONTACT HEALTH TEAM CAN FORSEE THE COST OF TREATMENT CAN GIVE FEED BACKS

11. ADMINISTRATORS MANAGEMENT CAN CONVEY THEIR MESSAGE TO ALL WORKERS REGULARLY (HOSPITAL ORDERS , EVENTS ,CIRCULARS) ‏ CAN GET FEED BACK FROM EMPLOYEES AND PATIENTS CAN ASSESS THE CURRENT FUNCTIONING OF HOSPITAL

12. Management - One click information DAILY COLLECTION REPORT FOR OPD & INDOOR "PATIENT WISE -CASH / CHECK /CARD COLLECTED Interactive query for daily transaction Daily and monthly summaries Doctor and department monitoring SMS alerts on daily reporting Audit alerts

13. Finance - Centralized control Integrated with all departments Online voucher approval and printing Cost centre analysis Transaction zooming for easy audit Statutory reports as per companies act

14. Inventory - Optimize stock level by up to 30% Early expiry notification Tag medicines to recommending doctors Alternate drugs for substitutes Barcoding for easy tracking Multiple outlets for pharmacies Analysis

15. Customer speak Peace of Mind 25% management time savings Bundle of benefits Must for every hospital Value for money

16. The difference !! Measurable economic benefits Low cost of ownership product No hidden costs Rapid implementation according to Clients requirement Better patient experience Lower your cost of servicing the client Higher patient satisfaction 100% control over your organization

17. Development Methodology Active knowledge management repository Version control and documentation tools Proactive and fail safe design methods Strict standards for coding practices Unit testing for complex functions Usability & stress testing Sophisticated automated testing tools for zero defects

18. Software Associates – Implementation Policy Trained Engineers will be at client site Meeting with Auditors / ISO consultants Training for Operators, Accountants & Administrators Weekly review with Management Team

19. Support Policy 24 x 7 voice 9 am - 5 pm instant broadband 12 hour onsite support Disaster recovery team for emergencies CRM for customer call management Call escalation Quality of Service Guarantee for standard package

20. Support Call Escalation Customer Help Desk Support engineer Problem Solving Response Time : (0-4 hrs) Onsite engineer Problem Solving Response Time : (0-24hrs) Implementation/support developer Report building and remote calls Response Time : (0-6 hrs) Senior support engineer Problem Solving Response Time (0-8 hrs) Development team Bug fixes/product enhancements Response Time : (8-24 hrs) Quality Assurance engineer Testing Response Time : (8-24 hrs) Technical head New technology research/ quality and process initiatives Response Time : (10-24hrs)