Parvathy Hospital's operations highlight a strong culture of commitment among its staff, aimed at providing efficient trauma care. The hospital employs modern technology and practices, including digital patient files and a structured process for emergency response, but faces challenges with its external signage and parking facilities. The internal environment is clean and well-equipped, although some areas remain under construction and the waiting area is congested.

1. PARVATHY HOSPITAL

2. “Every second is a life saving moment” ParvathyHospital truly matches the expectations and their Motto.Our visit to the hospital brought us closer to the operational issues involved in such a service. The striking points were the culture and the commitment of each employee towards it.

3. BLUEPRINT FOR PARVATHY HOSPITAL IN TRAUMA CASES

4. Physical EveidenceFurnitureMedical InstrumentsComputerFurnitureRegistration Desk Notepad14 Ambulances parked throughout the cityStretchers/ wheelchairs CustomerPatient taken straight to the casualty wardPatient is stabilizedAccidentContact Person(Back stage) (On Stage)Patient Coordinator takes the info from the attendantInitial treatment is givenNurse provides First Aid2 boys always waiting at gateIn house doctors makes provisional diagonosisPolice is informed in case of Medico- legal case and an accident record is createdSupport ProcessA digital file for the patient is created using Wipro’s His liteAdmission discharge team collates all the info

5. Physical EveidenceFurnitureMedical InstrumentsTest SamplesFurnitureMedical InstrumentsOperation TheatreCustomerPatient is taken to operation theatre Patient is taken to lab for testsAdmitted/ ICU/ free to goContact Person(Back stage) (On Stage)Plaster or a Surgery performed Admission team shares costs estimates and collects info about insurance etcStaff collects samplesDr. directs to concerned labDr. makes final diagonosis and makes investagtionsDr. calls Specialists if required for 2nd opinionKKT official are contacted in case of short-fall in fundsSupport ProcessStaff conducts mentioned testsTest results sent to concerned doctorA digital file for the patient is updated using Wipro’s His lite

6. Physical EveidenceFurnitureMedical InstrumentsBathroomsCustomerPatient is taken to wardsPatient is dischargedContact Person(Back stage) (On Stage)Nursing stationsNurse prepares progress reportSupport ProcessA digital file for the patient is updated using Wipro’s His lite

7. SERVICES STANDARDS

8. GENERAL CONCEPTSDIAGNOSTICITYABSTRACTDIMENSIONSATTRIBUTESBEHAVIOUR & ACTIONS

9. SERVICE SCAPE

10. FACILITY EXTERIORExterior Design:Not attractive / impressive. Lacks feel of a super specialty hospital.Signage: Way finding signage not prominent. Hospital name not noticeable.Parking: Adequate parking area for outside vehicles and ambulances. Small parking area.Landscape and Surrounding Environment: Situated on GST Highway. Clean environment.

11. Interior Design: Clean and Spacious. Bright colors used. Gives feel of a luxury hotel.FACILITYINTERIOREquipment:Modern Hi-Tech Equipment used. IOT first and only one in India.Signage:All departments and wards are named. Clear directions are given.Layout: Some parts still under expansion. Overall Layout is apt.Air Quality/ Temperature:Fresh Air. Suitable AC temperature.Waiting Area:Small. Congested. AC’s not working. Doesn’t give a good feel about the hospital.Patient Wards:General ward and Special ward – Clean, bright curtains and beds.

12. OTHER TANGIBLESUniforms:Staff and nurses in appropriate uniform with identity cardsReports/ Stationary: Documents maintained. All data is filed and computerized.Website: Comprehensive info available. Some areas still under construction.Billing Statements: Proper printed bills and prescriptions given to patients.Brochures: Attractive brochures highlighting modern facilities, equipment and services.

13. ThankYouWe would like to thank Mr. R. Srinivasan(COO, Parvathy Hospital) for giving us an opportunity and their time for our project at Parvathy Hospital.Special Thanks to:Mr. P. Shanmugapiriyan (H R Manager)Mr. DhandapaniGanesan (VP, Marketing)