Presented to the Scottish Usability Professionals Association, Edinburgh, 22 June 2011.
Covering the basics, the benefits, some tools, some tips and a case study.
A bluffer's guide to IA and content strategyNeil Allison
This presentation was delivered to the Edinburgh Open Source Breakfast Meet Up group on 1 August 2014.
It's a quick run through what information architecture and content strategy are, drawing on quotes and resources from experts in the field.
My main point, however, is that user focus is what really matters. I show how the disciplines relate to other areas such as UX, usability and interaction design.
I also make the point that most customers (in this case, people wanting a website or app) don't care about such things. They care about revenue, cutting costs, satisfying customers and mitigating risk.
So I end with a couple of points I think are fundamental to get across to customers and suggest ways in which you can engage and collaborate.
Marketing is dead, long live user experienceNeil Allison
Presented at the Chartered Institute of Marketing, Higher Education Market Interest Group Annual Conference, 21 March, 2013.
Presenters: Dawn Ellis and Neil Allison, University of Edinburgh Website Programme.
Experiences in user centred design at the University of Edinburgh (IWMW2012 w...Neil Allison
The session I ran at IWMW2012 on 18 June 2012.
An overview of my approach to user centred design, experiences while working for the University Website Programme and a few lessons learned.
5 things you didn't know about your websiteNeil Allison
Presentation to the Web Publishers Community at the University of Edinburgh, June 2012.
We look at some trends observed across the University website and discuss what can be learned from them, making recommendations for content management practice, ongoing analytics and user research.
Content Strategy and Product Management (in science education)Roger Hart
Presentation from Content Strategy Applied 2017
When your product is mostly content, product management looks a lot like content strategy. The Royal Society of Chemistry is an academic publisher, and a major provider of educational resources for schools and teachers. So that's certainly true here. Having worked in content strategy and product management, and now helping the RSC develop its product management function, I'll talk about how the disciplines interact.
We'll cover:
- What makes a good strategy, and what it means to be a product
- Innovation, roadmapping, and thinking about services
- Measurement and value when your goals are both charitable and commercial
User-centered UX: Bringing the User into the Design ProcessDave Cooksey
During every design project, everyone involved loves to talk about users. But how often are users actually involved in the design process? In this presentation, we look at practical steps for involving users in the design process and how to employ tried and true user-centric techniques to inform and evaluate our designs.
A bluffer's guide to IA and content strategyNeil Allison
This presentation was delivered to the Edinburgh Open Source Breakfast Meet Up group on 1 August 2014.
It's a quick run through what information architecture and content strategy are, drawing on quotes and resources from experts in the field.
My main point, however, is that user focus is what really matters. I show how the disciplines relate to other areas such as UX, usability and interaction design.
I also make the point that most customers (in this case, people wanting a website or app) don't care about such things. They care about revenue, cutting costs, satisfying customers and mitigating risk.
So I end with a couple of points I think are fundamental to get across to customers and suggest ways in which you can engage and collaborate.
Marketing is dead, long live user experienceNeil Allison
Presented at the Chartered Institute of Marketing, Higher Education Market Interest Group Annual Conference, 21 March, 2013.
Presenters: Dawn Ellis and Neil Allison, University of Edinburgh Website Programme.
Experiences in user centred design at the University of Edinburgh (IWMW2012 w...Neil Allison
The session I ran at IWMW2012 on 18 June 2012.
An overview of my approach to user centred design, experiences while working for the University Website Programme and a few lessons learned.
5 things you didn't know about your websiteNeil Allison
Presentation to the Web Publishers Community at the University of Edinburgh, June 2012.
We look at some trends observed across the University website and discuss what can be learned from them, making recommendations for content management practice, ongoing analytics and user research.
Content Strategy and Product Management (in science education)Roger Hart
Presentation from Content Strategy Applied 2017
When your product is mostly content, product management looks a lot like content strategy. The Royal Society of Chemistry is an academic publisher, and a major provider of educational resources for schools and teachers. So that's certainly true here. Having worked in content strategy and product management, and now helping the RSC develop its product management function, I'll talk about how the disciplines interact.
We'll cover:
- What makes a good strategy, and what it means to be a product
- Innovation, roadmapping, and thinking about services
- Measurement and value when your goals are both charitable and commercial
User-centered UX: Bringing the User into the Design ProcessDave Cooksey
During every design project, everyone involved loves to talk about users. But how often are users actually involved in the design process? In this presentation, we look at practical steps for involving users in the design process and how to employ tried and true user-centric techniques to inform and evaluate our designs.
Julie Grundy gives an overview of user experience Design, why it's important, guiding principles, UX research overview, and tactics used by UX professionals. November 2015.
Remote Fieldwork: How observational studies elevated usability at AutoTrader.comEmily Schroeder
While traditional task-based usability research provides invaluable insights, sometimes expanding your practice to include additional methodologies allows usability to have greater influence in an organization. In this session, you will learn how adding remote observational studies enabled the team at AutoTrader.com to become more involved in projects from the beginning.
Informed & Agile: Test Driven Design w/ Jon InnesUserZoom
Do you find yourself sprinting without a clear direction? Pushing feature after feature out, only to wonder if your app or website is really getting better? Join Jon Innes of UX Innovation in a webinar on-demand, where he will discuss how to improve your sprints by incorporating UX/usability metrics that the whole team can use to measure progress on your agile journey as a product team.
User Experience Basics for Product ManagementRoger Hart
User Experience (UX) has matured as a discipline and radically changed how products are delivered. It touches workflows, usability, customer needs, and of course visual design and UI. Product managers can't ignore it, even if they want to... and if they want to, they're probably wrong. The tools of User Experience can help us get closer to our customers and differentiate our products.
Users are Losers! They’ll Like Whatever we Make! and Other Fallacies.Carol Smith
Presented at CodeMash 2013.
If this sounds familiar it is time to make big changes or look for a new job. Failing your users will only end badly. In this session we look at the assumptions that are all-too-often made about users, usability and the User Experience (UX). In response to each of these misguided statements Carol will provide a quick method you can conduct with little or no resources to debunk these myths.
Your company’s annual user conference: Boon or Bust for UX?Mary Raven
Slides from a Panel discussion that I proposed and moderated at the 2016 Boston User Experience Professional's Association Conference (UXPA). Other panelists were: Serena Doyle, Joanne Hubbard, Chauncey Wilson
This was a 4-hour workshop that was given at World Usability Day Colombia. #wudco14
Summary:
Now more than ever is the survival of the easiest. Whether the product is a website or a handheld device, success depends largely on how easy it is to use. Usability testing is one of the most effective for creating an intuitive methods. By observing actual people when they use the product, you can get valuable insights if your design is easy to use. Attendees will learn how to conduct a usability test with end users of a product. This workshop is highly interactive and includes several practical exercises to give participants practical experience.
You will learn:
- How to plan a usability testing study
- How to define the goals and objectives
- Explore options (unmoderated usability testing vs. unmoderated & remote vs. in-person)
- How to recruit the right participants
- How to create tasks (Interview-based vs. predefined tasks)
- How to moderate a usability test
- How to analyze and report the results
Putting personas to work - University of Edinburgh Website ProgrammeNeil Allison
I use personas to support the development of the University of Edinburgh's corporate Content Management System and associated services.
A significant challenge is to try to ensure that all members of the team understand and empathise with the personas that represent our CMS user group.
This session (first presented February 2014 at a Web Publishing Community session) outlines activities I use to help foster shared understanding within the team and wider group of stakeholders.
Putting Personas to Work at IIBA ClevelandCarol Smith
Putting Personas to Work: Getting Personas Adopted Throughout Your Organization.
Presented by Carol Smith at the Cleveland IIBA Chapter meeting on March 12, 2013.
Personas need to be recognized and relied on by the entire team and creating a successful persona program can be a huge challenge. This session covers strategies for making sure that the personas you create become essential to your team.
UX Prototyping (UXiD) - Handout by Anton Chandra and Bahni MahariashaAnton Chandra
This is handout presentation on UXiD 2018 event
Title: UX Prototyping - How to make it and define the success metrics
by Anton Chandra and Bahni Mahariasha
Prototyping is a great way of developing, communicating and validating design ideas and requirements in a quick and cost-effective manner, when devising a user experience.
This presentation discusses what prototypes are, why they are useful, the various tools that can be used and some basic principles to adopt.
This presentation was delivered by Stephen Denning as part of the User Vision Breakfast Briefing series in 2012.
Julie Grundy gives an overview of user experience Design, why it's important, guiding principles, UX research overview, and tactics used by UX professionals. November 2015.
Remote Fieldwork: How observational studies elevated usability at AutoTrader.comEmily Schroeder
While traditional task-based usability research provides invaluable insights, sometimes expanding your practice to include additional methodologies allows usability to have greater influence in an organization. In this session, you will learn how adding remote observational studies enabled the team at AutoTrader.com to become more involved in projects from the beginning.
Informed & Agile: Test Driven Design w/ Jon InnesUserZoom
Do you find yourself sprinting without a clear direction? Pushing feature after feature out, only to wonder if your app or website is really getting better? Join Jon Innes of UX Innovation in a webinar on-demand, where he will discuss how to improve your sprints by incorporating UX/usability metrics that the whole team can use to measure progress on your agile journey as a product team.
User Experience Basics for Product ManagementRoger Hart
User Experience (UX) has matured as a discipline and radically changed how products are delivered. It touches workflows, usability, customer needs, and of course visual design and UI. Product managers can't ignore it, even if they want to... and if they want to, they're probably wrong. The tools of User Experience can help us get closer to our customers and differentiate our products.
Users are Losers! They’ll Like Whatever we Make! and Other Fallacies.Carol Smith
Presented at CodeMash 2013.
If this sounds familiar it is time to make big changes or look for a new job. Failing your users will only end badly. In this session we look at the assumptions that are all-too-often made about users, usability and the User Experience (UX). In response to each of these misguided statements Carol will provide a quick method you can conduct with little or no resources to debunk these myths.
Your company’s annual user conference: Boon or Bust for UX?Mary Raven
Slides from a Panel discussion that I proposed and moderated at the 2016 Boston User Experience Professional's Association Conference (UXPA). Other panelists were: Serena Doyle, Joanne Hubbard, Chauncey Wilson
This was a 4-hour workshop that was given at World Usability Day Colombia. #wudco14
Summary:
Now more than ever is the survival of the easiest. Whether the product is a website or a handheld device, success depends largely on how easy it is to use. Usability testing is one of the most effective for creating an intuitive methods. By observing actual people when they use the product, you can get valuable insights if your design is easy to use. Attendees will learn how to conduct a usability test with end users of a product. This workshop is highly interactive and includes several practical exercises to give participants practical experience.
You will learn:
- How to plan a usability testing study
- How to define the goals and objectives
- Explore options (unmoderated usability testing vs. unmoderated & remote vs. in-person)
- How to recruit the right participants
- How to create tasks (Interview-based vs. predefined tasks)
- How to moderate a usability test
- How to analyze and report the results
Putting personas to work - University of Edinburgh Website ProgrammeNeil Allison
I use personas to support the development of the University of Edinburgh's corporate Content Management System and associated services.
A significant challenge is to try to ensure that all members of the team understand and empathise with the personas that represent our CMS user group.
This session (first presented February 2014 at a Web Publishing Community session) outlines activities I use to help foster shared understanding within the team and wider group of stakeholders.
Putting Personas to Work at IIBA ClevelandCarol Smith
Putting Personas to Work: Getting Personas Adopted Throughout Your Organization.
Presented by Carol Smith at the Cleveland IIBA Chapter meeting on March 12, 2013.
Personas need to be recognized and relied on by the entire team and creating a successful persona program can be a huge challenge. This session covers strategies for making sure that the personas you create become essential to your team.
UX Prototyping (UXiD) - Handout by Anton Chandra and Bahni MahariashaAnton Chandra
This is handout presentation on UXiD 2018 event
Title: UX Prototyping - How to make it and define the success metrics
by Anton Chandra and Bahni Mahariasha
Prototyping is a great way of developing, communicating and validating design ideas and requirements in a quick and cost-effective manner, when devising a user experience.
This presentation discusses what prototypes are, why they are useful, the various tools that can be used and some basic principles to adopt.
This presentation was delivered by Stephen Denning as part of the User Vision Breakfast Briefing series in 2012.
Design Thinking : Prototyping & TestingSankarshan D
The design team will now produce a number of inexpensive, scaled down versions of the product or specific features found within the product, so they can investigate the problem solutions generated in the previous stage. Prototypes may be shared and tested within the team itself, in other departments, or on a small group of people outside the design team.
https://www.interaction-design.org/literature/article/5-stages-in-the-design-thinking-process
Purpose
Prototyping
Types
Importance
Prototyping Principles
When to Use Prototyping
Technologies
Planning Milestones for Prototyping
The Importance of Testing in Prototyping
Conclusion
References
ResearchOps Berlin Meetup #2 - UX Maturity - How to Grow User Research in you...ResearchOps Meetup Berlin
In our spring edition of ResearchOps Berlin we will likewise talk about growing and maturing.
Our host FlixBus will give us insights into how they started UX in their organization and how they accelerated research in terms of such as their team set-up or research methods. Luky Primadani, Katja Borchert, Carolina Schomer and Pietro Romeo will provide us with use cases and how they see the next steps in becoming more UX mature.
Lecture 2 from the MHIT 603 course on Human Interface Technology. This lecture provides an introduction to Prototyping. Taught by Mark Billinghurst at the University of Canterbury, July 17th, 2014.
A presentation I made for showing Alcatel-Lucent developers what usability is about and what simple techniques they could use in their development process.
Prototyping - the what, why and how at the University of EdinburghNeil Allison
Edited highlights of my prototyping training session. These slides are essentially the intro to a 3 hour practical, collaborative learning experience using pencil/paper and Balsamiq. The slides cover:
- What is prototyping?
- Prototypes and the design process
- Example projects
- How to prototype
- Case study: Website search results page
- Balsamiq demo
Digital Art History: From Practice to PublicationSusan Edwards
Presentation given at colloquium during Beyond the Digitized Slide Library, a summer institute at UCLA in July 2015. More info: http://www.humanities.ucla.edu/getty/ #doingdah15
Ways for UX Design Iterations: Innovate Faster & BetterFibonalabs
Any stage of the design process, even post the product release is scrutinized for any improvements. The iterative design process is of great help in such a scenario. It's important to keep in mind, though, that iterative design will be more cost-effective the earlier it is used in a product's lifespan.
Prospective Student Web Content Team - University of Edinburgh intro sessionNeil Allison
Introductory presentation and workshop organised by the University of Edinburgh's new Prospective Student Web Content Team. Sessions run for University staff involved in web marketing, recruitment and admissions during December 2019.
Collaborative usability test reviews UX Scotland 2019Neil Allison
How to execute a collaborative review of usability testing to facilitate design and development prioritisation consensus. Case studies of how the approach has worked at the University of Edinburgh. Presented at UX Scotland conference 2019
User Experience Service showcase lightning talks - December 2018Neil Allison
The University of Edinburgh User Experience Service ran a showcase of recent projects on 5 December 2018. The session began with these lightning talks.
Challenging assumptions with Lean UX - Edinburgh UX meetupNeil Allison
Introduction to Lean UX principles, plus experiences of putting them into practice at the University of Edinburgh. Presented to the UX Meetup group in Edinburgh on 25 June 2018
User Experience Service - Digital Transformation Board update - University of...Neil Allison
Briefing on the past 12 months' work and achievements of the User Experience Service, and looking ahead to the next year. Delivered to the University of Edinburgh Digital Transformation Board, 9 May 2018
User Experience Showcase lightning talks - University of EdinburghNeil Allison
Lightning talk slide decks from a University of Edinburgh User Experience event held 13 October 2017. Topics: User needs, Web strategy, Digital Standards, Edinburgh Global Experience Language, Current student UX case study.
Case study of developing an awareness of user experience within an organisation through education and engagement. Presented at the UX Scotland conference, June 2017 by Neil Allison
User Experience Programme showcase lightening talksNeil Allison
Six lightening talks delivered at a UX Showcase session for staff at the University of Edinburgh:
- UX Programme overview
- Human Centred Design process proposal for digital production
- Experience principles and standards development
- EdGEL development case study
- UX Training for University staff
- Web strategy development process
User Experience Services update - Digital Transformation Initiative Board - U...Neil Allison
University of Edinburgh User Experience Manager, Neil Allison, updates the Digital Transformation Initiative Board on the status of pilots projects, and covers key concepts around user experience and strategic management. Presented 2 May 2017.
Requirements are hypotheses: My experiences with Lean UXNeil Allison
Presented at the IWMW16 conference for UK Higher Education digital professionals, 21 June 2016 at Liverpool John Moores University (Twitter: #IWMW16 #P1)
(Use of Jeff Gothelf's materials and ideas gratefully acknowledged @jboogie)
Video footage: https://youtu.be/L_Cio53LoG0?t=32m22s
Introductory slides to a collaborative usability observation & issue prioritisation session. A training and service promotion workshop for the University of Edinburgh Website Programme.
Overview of a rapid, collaborative usability testing process used during an agile development project to deliver a new Content Management System for the University of Edinburgh.
Delivered at the UCISA conference, Manchester, 17 March 2016.
How to get a grip of your website (and then keep hold)Neil Allison
Presentation given at a meeting of the Web Publishing Community at The University of Edinburgh, 2 December 2015.
Covers key elements of website strategy, user research and website development in 4 steps.
A transcript is available at:
http://website-programme-blog.is.ed.ac.uk/how-to-get-a-grip-of-your-website-and-then-keep-hold/
Drupalcamp Scotland - Usability testing in an agile development processNeil Allison
A run through how I execute collaborative usability testing in an agile development process. Covering the operational detail, and tips to get stakeholders on board.
Delivered at Drupalcamp Scotland, 7 November 2015
What's with UX in Higher Education? (IWMW conference 2014)Neil Allison
Slides from plenary session at the UK web managers conference, IWMW14. Presented at University of Northumbria, Newcastle-upon-Tyne, UK, 17 July 2014. Audience comments on Twitter tagged #iwmw14 #p6
Advertised in the conference programme (http://iwmw.org/iwmw2014/programme/) as "Marketing is Dead, Long Live UX!" I evolved the focus somewhat during writing. Hence the new title.
TRANSCRIPT
****************
A transcript is available on my blog:
http://usability-ed.blogspot.co.uk/2014/07/whats-with-ux-in-higher-ed-iwmw2014.html
25. All paper based Writing not typing Playing computer Quick results summary
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32. Thank you Neil Allison University of Edinburgh www.usability-ed.blogspot.com http://uk.linkedin.com/in/neilallison www.ed.ac.uk/website-programme
Editor's Notes
Examples of paper prototyping: Using cards to replicate tabbed browsing Using post it notes to investigate potential location of a log in interface On a whiteboard, so the participant and rub out and amend the design with you Slightly more sophisticated prototype using powerpoint More sophisticated still, with the graphic design overlaid
Looking to find: Quick questions focused on a page layout or the nature of some content? Or fundamental decisions about your information archictecture and the user journey? Where you are in the design process: You may or may not have a graphic design organised yet. Typically the look and feel is prioritised ahead of things like content and architecture, when really it should be the final step. The icing on the cake. Who you’re working with: I’ve had experiences where some development partners have doubted PP findings and recommendations because the prototypes were so crude. “Well that won’t be a problem once we have a look and feel. We can get the graphic designer to address that.” While I’d say this is rarely a feasible solution, you do need to bear in mind whether the people you’re working with buy into what you’re doing.
As with accompanied surfing – pencil and paper is often best. And again, templates you scribble on can save you some effort. Power point can be good as you can present your prototypes on screen. You can add links and begin to more closely mimic the website experience. Vision is a great tool for paper prototyping as it’s so quick and easy to drag and drop items. There are also some templates and shapes available online for free that can speed up the process still further, Link included in the further reading page. Visio is on site license at the University – it just isn’t part of the standard MS Office package. Your computing officer will be able to get you a copy. Axure is a specialist package that works much like Visio, but creates real web pages from your drawings.