Waanee.ai is a dedicated startup focused on developing an AI aggregator platform for building customer experience utilities. The platform enables seamless transitions between various Generative AI and speech models, empowering contact centers with debt-free solutions. It offers an array of features, including an AI-powered Interactive Voice Response (IVR), CRM integration, and a comprehensive suite of Dialer software. This cutting-edge solution harnesses the power of artificial intelligence and natural language processing technologies to elevate customer service and automate call interactions. By utilizing Waanee.ai, contact centers can automate tasks such as audits, coaching, and providing assistance to agents. The remarkable virtual agents developed by Waanee.ai possess the ability to engage with customers in a manner akin to humans, effectively understanding emotions and sentiments during conversations. Implementing Waanee.ai's complete CX suite, which encompasses Dialer, IVR, and CRM functionalities, enables businesses to optimize their call center operations. This, in turn, leads to improved customer satisfaction and cost reductions associated with manual call handling.

1. Connect.
Engage.
Win
Omnichannel connectivity for your
Contact Center
A Complete enterprise level contact
center dialer for all your needs
Powered By PenguinOnCloud

2. 1 M+
Conversations Per
day
35%
Reduction in AHT
27%
Reduction in
Average pause
Time
56%
Improvement in
First Response
Time
29%
Reduction in Call
Transfer Rate
25%
Improved SLA

3. Inbound Outbound
IVR + DIALER + CRM
CRM
Complete CX Suite for Enterprises
Modern IVR
Self Configurable
Multilevel IVR
Smart Routing
Accelerate responses with
sophisticated routing &
automatic call distribution.
Call Recording
Auto record calls and view
recordings against customer
Monitoring
live monitoring, sentiment
analysis, Whisper & Barge-in
tools.

4. Inbound Outbound CRM
Auto-Dialers
Predictive | Progressive | Click-to
-Call
Priority Engine
An intelligent priority engine for
prioritizing communications
Call Recording
Record all conversations, even
voice mails
Rechurn Management
Segments and target your leads
based on different logics in the
system
Dynamic Dispositions
Create the Dispositions and
Tags dynamically for each
campaign
Agent Roster
Allow agents to act on the leads
one by one
Conversational AI
Let the Virtual assistant connect
with customers
CDR
Generate complete Call Detail
Record related with all the
communication

5. Inbound Outbound CRM
360°View
Get complete lead detail on a
single page
Multi level Hierarchy
Segregate data as per the
hierarchy of the organization
Role Management
Create departments and control
different user access
Cloud Data Search
Cloud hosted powerful data base
for your queries and regular
backups
Complete Activity History
Access all activity history like
calls, meetings, emails, quotes
etc.
Modular Structure
Modular structure allows to add
custom modules like billing,
accounts, quote etc. to make
conversations more useful
Easy APIs
Easily integrate with your legacy
CRMs like Office 365,
Salesforce.com etc.
Detailed Analytics
Inbuilt MIS and Analytical
dashboards

6. Prioritize
Prioritize which
campaign leads need
to be connected first
for maximum impact
Quick connect
Connect
immediately with
“web leads” to
prevent losing to
competitors
Call backs
Stick with
scheduled
callback times
Follow up
Define auto follow-up
schedules and optimal
duration for non
contacted leads
Identify opportunity
Based on interaction
and sales intensity,
define opportunities
Site Visit Scheduled
Schedule most
suitable appointment
and immediately
assign it to field team
Re-churn
Define re-churn rules
for non contacted
Leads
Recycle
Identify cold leads and
schedule voice blast,
email campaigns etc.
CONTACT CENTER

7. WAANEE FOR INDUSTRIES
Insurance
• Sell Policies and serve
customer queries against
Policies
• Manage Multiple quotes
against customers
• Provide multichannel
connectivity to customers
Banking
• Sell banking plans over voice
calls
• Collect lead from web in real
time and connect over call
• Handle welcome calls via
IVRs
• Collect documents over
emails
Real Estate
• Collect enquiries from portals
and aggregators
• Validate enquiry over call
• Maintain property inventory
• Manage channel partner
sales
• Schedule Site and office visits
Service &
Maintenance
• 24/7 Availability and
Customer Self Service
• Omni-Channel Ticketing
System
• Manage Resolutions, Track
Tickets & Monitor SLAs

8. WAANEE – REAL ESTATE ADD-ONS
PROPERTY MASTER
• Create and maintain Property Master with all relevant property
fields for commercial as well as residential properties
• Attach all available amenities against properties

9. WAANEE – REAL ESTATE ADD-ONS
PROPERTY SEARCH ENGINE / INVENTORY SEARCH
• Search property inventory based on all relevant parameters like:
- Property Type,
- No. of rooms,
- Area required,
- Budget range,
- Availability, configuration etc.

10. WAANEE – REAL ESTATE ADD-ONS
ON DEMAND INTEGRATION WITH PROPERTY SEARCH AGGREGATORS
Web To
Lead

11. THANK
YOU
Do you have any query?
info@waanee.ai
74/II, Techno Park, C
Cross Road, MIDC
Opp. Seepz Gate No. 2,
Andheri East
Mumbai, India - 400093
https://waanee.ai
https://penguinoncloud.com