The document provides an overview of LS Hospitality, a flexible Point of Sale (POS) system tailored for the hospitality industry, detailing its features such as order management, recipe planning, and real-time sales analysis. It highlights successful implementations in various restaurant chains and hotels, illustrating how the system enhances operational efficiency and customer satisfaction. Additionally, it addresses the needs of clients, including integrated business applications and support for diverse retail environments.

1. LS Hospitality – An Overview

2. Are you in control.....
Do you keep a track of your orders?
Are your reservations as per the needs
of your guests?
Do you have advanced support for
delivery service?
Can you handle individual, combined or
split bills?
What about recipe planning and cost
management?
Are you getting information in time for
decisions?
Can you analyse your sales?
Can your business still grow with
minimum effort?
Are your customers satisfied?
Are your employees satisfied?

3.  Pizza Hut Belgium – 60 restaurants
 Using the system since 2000/1
 Upgraded from Micros
 Dolly Dimples – over 100 restaurants
 Largest Pizza chain in Norway
 Using the system since 2001/2
 Upgraded from Micros
 Choice Hotels (Clarion-Comfort-Choice)
 Including Clarion Stockholm Largest hotel in Scandinavia
 Using the system since 2002
 Over 100 hotels
 Upgraded from Micros
 Naafi – British Military (Bars,Leisure & Cantinas)
 Locations all over the world
 Using the system since 2003
Some of our customers...

4. What do we offer....
 We have POS interface with flexibility
second to none on the market !
 Designed on the fly
 Any resolution / Any Layout
 Pocket PC possibility
 Sophisticated access control

5. More flexibility...
 Left handed Layout
 Horizontal layout
 On-screen keypad (optional)
 Multi language
 Ergonomical Pop-Ups
 Availability countdown

6.  Who can access which table
 Move from table to table
 Merge Table and Order
 Move tab to table (vice versa)
 See the order logs (when, what)
 Print table receipt
 View by buttons or by list
 See number of guests/order time
 Enter table orders
 Split the table bill
 Graphical View
 Button View
 List View
Flexible Table Management...

7.  Orders routed to the correct
printer/monitor according to category or
product group
 Preparation staff can confirm start &
end
 Complex routing options by order type
(Dine-in, Take-out, Delivery etc.)
 Table management at POS reflects
preparation status
 Graphic or Colour of table changes
when preparation starts or ends
Multiple Kitchen Station Printing (Monitoring)...

8.  Split the bill to any number
of bills
 Split by quantity or price
 Split at any time during sale
 Pre-Split during order entry
 Pay part of bill and leave
 Sub-lines follow base line
 Cancel splitting at any time
Going Dutch...

9.  Advance recipe
management features.
 Incorporates yield % of raw
materials used in calculating
cost.
 Calculates portion weight
 Can incorporate production
time.
 Supports different versions of
the same recipe.
 Can track usage of additional
items as a part of cost like
packaging material etc.
 Can provide preparation
instructions.
Recipe Management...

10.  Purchasing & Receiving material
 Update stock status in real-time
 Do frequent stock taking
 Stock wastage recording
 Use manual entry or use Handhelds
Inventory Management...

11. And there’s more...
 Table Reservations
 Wireless on-line handhelds
 Full blown delivery module
 CRM / Loyalty at POS
 Powerful sales analysis
 Tracking of pos activity
 Offers, deals & promotions
 ERP Integration with MBS Dynamics Nav.

12. Reservations...
 At Backoffice or POS, the reservations
can be taken and viewed in statistical
manner

13.  At the PPC handheld the waiter can
lookup the tables to view or create orders or
even split the bill
 Wireless on-line handhelds can
have full POS functionality
 * Using Terminal Services
Need an extra hand (held)?...

14.  Orders taken at call centre for the
whole restaurant chain
 Pre-Order functionality
 Customer history and comments
 Recall orders to speed up
ordertaking
 Voucher issueing
Call Centre Order Taking...

15.  Delivery orders can be taken at the
local POS and full information is kept
about customer data and sales
history
 Caller ID can be linked to a
customer account
 Previous orders can be
recalled
 Powerful address search
Full Blown Delivery Management...

16.  Dispatching to drivers
 Driver Float management
 Orders Trip control
 Delivery analysing
Dispatch/Driver Management...

17.  All manual activites logged
 Deleted lines
 Manual discounts
 Manual Price changes
 Cashier logons
 POS logons
 Open Drawers
 Activites linked to active sale
 What item was involved
 What customer
 Time / Date / Cashier / POS
Audit Trail/POS Log...

18.  Sale overview
 By Day,Week,Month,
Quarter, Year
 By Stores (and hierarchies)
 By Items (and hierarchies)
 By Customer
 By POS
 By Staff
 Drill down
 To hourly sale
 To the original receipt
Easy Real Time Sales Analysis...

19. Some Food & Beverages
clients ...
Some Gaming /
Entertainment
clients..
LS Retail Client – India
Some Travel Retail (F&B) clients ...

20. LS Hospitality gives an expanding Devyani International Ltd. an end to end integrated business
application to overcome its operational challenges. By streamlining the processes of their outlets,
Devyani International Ltd. can focus on successfully expanding its network to other cities across India.
Devyani International Ltd.

21. To manage the diverse needs of the retail industry, DIL considered various alternative solutions.
Having overseen the successful implementation of LS Hospitality in over 5000+ stores and 7500+
POS across its territories, DIL found the right product and Principal company, to help its business
streamline and overcome the operational challenges being faced.
Implementation started in Costa Coffee retail outlets in April 2008, followed by Pizza Hut stores in
August 2008, and then, KFC stores. By February 2009, it was rolled out in all the 130 stores covering
500 POS terminals, at the Pizza Hut call centre in Delhi and at the head office in Delhi.
Now, the Pizza Hut call centre is successfully running to manage the 28 Pizza Hut outlets in the
residential area of Delhi and NCR for home delivery service. The Call Centre operations and
communications with the stores have been successfully managed through LS Hospitality resulting in
exceptional customer service and satisfaction
Success with LS Hospitality

22. DIL’s Portfolio
DIL also starts its operation on Delhi Airport (Domestic) with a food court having some of the below
brands under his umbrella.

23.  Dolly Dimples – over 100 restaurants (on-line setup)
 Largest Pizza chain in Norway
 Using the system since 2001/2
 Required on-line system and option for off-line
when needed
 Centralized call center for all restaurants
 Accounting services to franchises
 Multiple legal entities, franchises
 Complex offer / promotion requirements
 Needed customisable system, and local support
 8000 orders pr. Day / 182 on-line users / 1500
cashiers
The need for on-line information...

24.  Parken, Denmarks national football stadium
 40,000 customers serviced in 90 minutes
 188 Tills
 Required off-line system, yet to have ‘live’ stock
figures
 Stores, Bars, Restaurants and conference facilities
 Required handheld possibilities for que busting
 Wanted customizable system, and local support
 High requirements for reliability and speed
The need for speed...

25. CETAS – About Us
• A Team of Professional with 100 plus years of combined experience in Retail &
Hospitality Vertical
• Microsoft Dynamics NAV Certified Functional & Technical Resources
• Was Accredited as the Promising Partner of year 2011 for LS Retail
• Offshore Services on LS Retail for other global partners

26. Complicated challenges = Simple solutions