The document discusses the MegaDialer software for call centers. It provides details on the predictive dialing, call blending, customizable agent screens and reports, integrated SMS and CRM systems, and easy data import and export features. It also mentions the Megacall Virtual Switchboard for call routing and the Megacall Account for managing services and payments. The objectives of the company are outlined as providing professional telecommunications solutions, supporting charity organizations, and listening to customer needs for recommendations.
Introduction to Knowlarity - A leading cloud telephony companyKnowlarity
We are the leader in emerging markets and the largest cloud telephony company in the world and with the power of AI transforming your business communications.
In an auto dialer software, we need to upload all the contacts and start the campaign. After that, the auto dialer dials the phone numbers automatically without any delay and connects the agents with the right customers. An auto dialer is a perfect dialing solution for small, large call centers or in a remote agent scenario.
Let's take a look at the features of Auto Dialer.
How Cloud Predictive Dialer is the Go To Technology for Start Up?Naina Rajput
Cloud predictive dialer comes with various features that help startups to reap business benefits. Let's understand more about cloud predictive dialer for the startup.
Medico SFA (Sales Force Automation) MR Reporting SoftwareJibran Rarh
Medico SFA (Sales Force Automation)
Medico SFA is a sales force automation software application designed for the Indian
pharmaceutical industry. It includes the following features:
Doctors’ Call management and reporting system
Field expense claims and approvals
Field staffs’ leave application and approval
Stocks of samples at field staff level
Tour plan with deviations if any
Route mapping and fare charts.
Hierarchical drill down reports for managers.
Integration capabilities with Medico eDSS / other BI tools.
Monitoring key performance indicators in the field
o Call average
o Doctor coverage
o Doctor calls missed
o Repeat calls missed
o Missing / un-submitted daily call reports
o Field staff expense auto generation from routes worked in as per the DCR
o Expense approval work flow
o Joint working reporting
o Receipt of samples / PI and pending allocation
o Wholesaler and retailer visits etc.
How Power Dialer and Predictive Dialer Different From Each OtherNaina Rajput
The productivity of call centers depends upon “how many numbers of calls addressed per day”. However, it is not easy to increase the customer reach manually. But with the help of automatic dialers, you can easily reach out to more audience.
There are various choices available in the market to select among business dialers; let’s understand the difference between power dialer and predictive dialer.
Introduction to Knowlarity - A leading cloud telephony companyKnowlarity
We are the leader in emerging markets and the largest cloud telephony company in the world and with the power of AI transforming your business communications.
In an auto dialer software, we need to upload all the contacts and start the campaign. After that, the auto dialer dials the phone numbers automatically without any delay and connects the agents with the right customers. An auto dialer is a perfect dialing solution for small, large call centers or in a remote agent scenario.
Let's take a look at the features of Auto Dialer.
How Cloud Predictive Dialer is the Go To Technology for Start Up?Naina Rajput
Cloud predictive dialer comes with various features that help startups to reap business benefits. Let's understand more about cloud predictive dialer for the startup.
Medico SFA (Sales Force Automation) MR Reporting SoftwareJibran Rarh
Medico SFA (Sales Force Automation)
Medico SFA is a sales force automation software application designed for the Indian
pharmaceutical industry. It includes the following features:
Doctors’ Call management and reporting system
Field expense claims and approvals
Field staffs’ leave application and approval
Stocks of samples at field staff level
Tour plan with deviations if any
Route mapping and fare charts.
Hierarchical drill down reports for managers.
Integration capabilities with Medico eDSS / other BI tools.
Monitoring key performance indicators in the field
o Call average
o Doctor coverage
o Doctor calls missed
o Repeat calls missed
o Missing / un-submitted daily call reports
o Field staff expense auto generation from routes worked in as per the DCR
o Expense approval work flow
o Joint working reporting
o Receipt of samples / PI and pending allocation
o Wholesaler and retailer visits etc.
How Power Dialer and Predictive Dialer Different From Each OtherNaina Rajput
The productivity of call centers depends upon “how many numbers of calls addressed per day”. However, it is not easy to increase the customer reach manually. But with the help of automatic dialers, you can easily reach out to more audience.
There are various choices available in the market to select among business dialers; let’s understand the difference between power dialer and predictive dialer.
Hvantage has a dedicated and skilled team of NetSuite professionals inclusive of NetSuite eCommerce Store developers, ERP/CRM Specialists and NetSuite Software programmers facilitate you in having a cutting edge over your competitors in the marketplace. NetSuite can be used to develop ERP Systems, Accounting, Order Management and inventory software, CRM and eCommerce stores.
Simplify the returns process and turn a negative into a positive with awesome communication and execution. Learn how NetSuite returns management is helping businesses worldwide with NetSuite's return material authorization feature.
Protelo is a 5-Star NetSuite partner fueled with NetSuite experts who understand your business.
https://www.proteloinc.com (916) 943-4428
What is NetSuite? https://www.proteloinc.com/what-is-netsuite/
Why NetSuite? https://www.proteloinc.com/blog/why-netsuite/
Contact Protelo today for:
• A customized demo from a #NetSuite expert at Protelo.
• A personalized 14-day trial of NetSuite #ERP, if necessary.
• NetSuite pricing & a full project quote for your business (obligation-free).
Connect with us: Twitter, Facebook, LinkedIn, Instagram, YouTube, Pinterest
MarkeTel Systems Ltd. (inc. 1993) is a leader in providing robust contact centre solutions that not only increase productivity by an average of 300%, but also improve efficiency and customer service at call centers worldwide. MarkeTel’s enterprise level product, MarkeTel Pursuit™, is a unified communications solution comprised of multiple applications including predictive dialer, auto dialer, IP-PBX, dynamic scripting and real time reporting software, etc. The suite of products is affordable, customizable, and expandable to accommodate future growth. MarkeTel’s complete turnkey contact center solution is a perfect fit for companies of all sizes and is made to be simple, reliable and effective!
Innkey Infosystems Pvt. Ltd. is cloud computing company dedicated to hospitality industry. The company have two products innkeypms - hotel management system on cloud and innkeypos - point of sale system for restaurant and bar
MProfit is an easy to use personal desktop Portfolio Management Software for Indian retail investors and Non-Resident Indians (NRIs). It allows you to take control of your investments such as stocks, MFs, ULIPs, insurance policies, property, gold and many other asset classes. And does it securely, since all your personal data is saved locally on your computer.
Sage Pay for CRM
Powerful Integration of Sage CRM and Sage Pay payment technology
Visit : http://www.enbuconsulting.com for more info.
Sage Pay, the most trusted payment system in Europe, can now be integrated with Sage CRM, enabling you to accept and process credit and debit card payments directly from the dashboard of Sage CRM. This integration is thanks to the Enbu powered Sage Pay extension - Sage Pay for CRM.
By integrating Sage Pay with Sage CRM, you can enjoy cost efficiencies, reducing the time required to process transactions and enhanced data security, reducing the risk of human error and potential fraud during processing.
NetSuite Work Orders and Assemblies.
Streamline basic manufacturing and assembly, optimize inventory and improve productivity. Visit us at www.cloudtecherp.com for quotes and a free demo.
This popular Japanese dish has found its way to new places, charming many on the way. Today’s Mumbai to Sushi Star offers a range of veg and non-veg sushi to satisfy your hunger pangs.
Hvantage has a dedicated and skilled team of NetSuite professionals inclusive of NetSuite eCommerce Store developers, ERP/CRM Specialists and NetSuite Software programmers facilitate you in having a cutting edge over your competitors in the marketplace. NetSuite can be used to develop ERP Systems, Accounting, Order Management and inventory software, CRM and eCommerce stores.
Simplify the returns process and turn a negative into a positive with awesome communication and execution. Learn how NetSuite returns management is helping businesses worldwide with NetSuite's return material authorization feature.
Protelo is a 5-Star NetSuite partner fueled with NetSuite experts who understand your business.
https://www.proteloinc.com (916) 943-4428
What is NetSuite? https://www.proteloinc.com/what-is-netsuite/
Why NetSuite? https://www.proteloinc.com/blog/why-netsuite/
Contact Protelo today for:
• A customized demo from a #NetSuite expert at Protelo.
• A personalized 14-day trial of NetSuite #ERP, if necessary.
• NetSuite pricing & a full project quote for your business (obligation-free).
Connect with us: Twitter, Facebook, LinkedIn, Instagram, YouTube, Pinterest
MarkeTel Systems Ltd. (inc. 1993) is a leader in providing robust contact centre solutions that not only increase productivity by an average of 300%, but also improve efficiency and customer service at call centers worldwide. MarkeTel’s enterprise level product, MarkeTel Pursuit™, is a unified communications solution comprised of multiple applications including predictive dialer, auto dialer, IP-PBX, dynamic scripting and real time reporting software, etc. The suite of products is affordable, customizable, and expandable to accommodate future growth. MarkeTel’s complete turnkey contact center solution is a perfect fit for companies of all sizes and is made to be simple, reliable and effective!
Innkey Infosystems Pvt. Ltd. is cloud computing company dedicated to hospitality industry. The company have two products innkeypms - hotel management system on cloud and innkeypos - point of sale system for restaurant and bar
MProfit is an easy to use personal desktop Portfolio Management Software for Indian retail investors and Non-Resident Indians (NRIs). It allows you to take control of your investments such as stocks, MFs, ULIPs, insurance policies, property, gold and many other asset classes. And does it securely, since all your personal data is saved locally on your computer.
Sage Pay for CRM
Powerful Integration of Sage CRM and Sage Pay payment technology
Visit : http://www.enbuconsulting.com for more info.
Sage Pay, the most trusted payment system in Europe, can now be integrated with Sage CRM, enabling you to accept and process credit and debit card payments directly from the dashboard of Sage CRM. This integration is thanks to the Enbu powered Sage Pay extension - Sage Pay for CRM.
By integrating Sage Pay with Sage CRM, you can enjoy cost efficiencies, reducing the time required to process transactions and enhanced data security, reducing the risk of human error and potential fraud during processing.
NetSuite Work Orders and Assemblies.
Streamline basic manufacturing and assembly, optimize inventory and improve productivity. Visit us at www.cloudtecherp.com for quotes and a free demo.
This popular Japanese dish has found its way to new places, charming many on the way. Today’s Mumbai to Sushi Star offers a range of veg and non-veg sushi to satisfy your hunger pangs.
The Glucksman Library at the University of Limerick measures its online communications through a range of analytics and insights tools. This presentation gives tips to other libraries about what metrics are in online communications, and how to go about improving your engagement with your audience.
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Reasons to Choose Cloud Hosted Predictive DialerNaina Rajput
A Hosted Predictive Dialer is an outbound calling system which is managed by a third party service provider who takes care of all the services of this system.
Let's understand the reasons for choosing a hosted predictive dialer:
Work from home made easy with *astTECS Cloud telephony*astTECS
*astTECS Cloud Contact Center Solution with work from home option is a robust platform for all sizes of business that enables sales and support team to work from anywhere with utmost effectiveness. Fast and easy deployment. Easy manageable for remote or distributed workers.
Call center dialer
GSM gateway dialer
voip dialer
analog dialer
contact center solutins
call center solutions
unifed communications
IPPBX
EPABX
PBX
voip pbx
voice logger
pri voice logger
isdn voice logger
analog voice logger
pri voice recorder
analog voice recorder
voip voice recorder
IVRS
IVRS System
IVRS Solution
Interactive voice response solutions
inbound ivrs
outbound ivrs
ACD
CTI
outbound dialing solution
Inbound dialing solution
inbound calling
outbound calling
outbound dialer
inbound dialer
predictive dialer
progressive dialer
preview dialer
power dialer
dialer
OBD
conference bridge solutions
call center setup
call center setup solution
domestic dialer
internaitonal dialer
domestic call center dialer
internatioanl call center dialer
BACK OFFICE EFFICCIENCY
CALL CENTER MODERNIZATION
CLOUD CONTACT CENTTER
COLLECTIONS
MOBILE CUSTOMER CARE
MOBILE MARKETING
MULTI-CHANNEL CONTACT CENTER
PROACTIVE CUSTOMER COMMUNICATION
SELF-SERVICE IVR
SOCIAL CUSTOMER SERVICE
SPEECH / TEXT ANALYTICS
WEB CUSTOMER SERVICE
WORKFORCE OPTIMIZATION & ANALYTICS
call centre technology
asterisk call center
hybreed technology
CRM Powered by Secure Online Desktop Srl is a powerful and useful tool to increase the number of customers, to maximize worker productivity, to manage better the operator calls and incoming calls.
Ease to use: CRM Powered by Secure Online Desktop Srl has been realized to meet of call centers needs. It's easy to use and to manage thanks to the intuitive and self explanatory icons.
Automatic call action: CRM Power by Secure Online Desktop Srl thanks to "Auto Call Action" is able to optimize calls to operators providing only those with satisfactory outcomes. System allows you to set the number of calls to be launched on the basis of available operators and to manage contacts by time and date.
Inbound calls: CRM Powered by Secure Online Desktop Srl allows to manage incoming calls, entering data in a shared agenda on both PC and on mobile devices with extreme ease, and to fix appointments for others and to associate to each operator an external buyer via a phone number.
Go2market’s mobile cloud call center is a mobile-accessible platform for maintaining customer calls and interaction. The mobile call center is an extended version of cloud call centers yielding more scalability, reliability & flexibility.
5 Industries That Can Benefit From Predictive DialersAnjani Vigha
Almost every industry is benefiting from predictive dialers, here we have discussed five industries where cloud-based dialers are performing very well.
Clever Division: Redefining Business Strategies with Red Maple SolutionsRedMaple1
Empower your business with Clever Division by Red Maple—a dynamic solution designed to amplify your strategies and drive success. Dive into cutting-edge technologies that redefine possibilities and elevate your operational efficiency.
Mitel MiContact Center Campaign Manager brochureTim Kimber
MiContact Center Campaign Manager is a progressive dialling solution designed to improve the productivity of outbound telesales staff when using the MiVoice Office 250 phone system.
The MiContact Center Campaign Manager solution is
part of the Mitel Communication Service and works in conjunction with Mitel Phone Manager to provide a dedicated outbound dialler interface.
This Microsoft Dynamics software distribution tools helps wholesale distributors and software manufacturers optimize recurring billing for maintenance, revenue recognition and royalties while efficiently managing their install base.
2. 22
INDEX
Who are we? What do we do?
Servers
Megacall Virtual Switchboard
Megacall Account
Reviews
Objectives
3.
4.
5.
6. 66
MegaDialer
MEGADIALER
The MegaDialer is the best solution for any contact centre that doesn’t want to lose valuable time
making calls that could be considered “dead-end” or go unanswered.
Being in control of your fast moving business is essential especially with multiple projects so this will give
you what you need to stay in control.
Not only do diallers eradicate wasted time and effort, they help call centres deliver useful customer service
experiences and eliminate the number of dropped calls. If you are a call centre and still do not utilize a dialer,
here are a few reasons why Megadialer software will increase your efficiency levels while staying within budgets.
PREVIEW AND PREDICTIVE AND BLENDED CALL SOLUTIONS
Prepare yourself for the upcoming conversation with preview dialling. This is especially useful when calling B2B.
Or with predictive dialling in various modes call in a most time-efficient manner with predictive dialling. Fine
tune the predictive dialer to your liking. Choose your dialer mode - Megadialer allows you to control the
speed dial of each campaign individually at a click of a button. Simply turn the dial up.
Configure compliance rules and decide how many simultaneous call attempts shall be made.
With MegaDialer you can prioritise contacts according to any kind of freely defined criteria.
You can also control the statistics with the flexible analytics reporting tool.
10. 810
MegaDialer
Call blending is also an option. Seamlessly blend your inbound calls with outbound campaigns – in a flexible
way that supports peaks.
MegaDialer does not restrict the number of inbound lines and lets you configure an overflow-team, which will
help with inbound calls during peak times.
The Megadialer offers 100% Customizable analytics and statistic reports. You may set up unlimited amounts
of reports under any of the four categories; Dialer statistics, Inbound queue statistic, Call and processing statistics
and contact list status.
*Call and processing statistcis
15. 15
MegaDialer
*Guiding screen -
Live listening
Megadialer allows a manager to listen silently to ongoing calls and choose to message the agent in
real-time if they feel necessary. This is a great tool often used for training purposes
LISTEN LIVE
16. 1216
MegaDialer
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The MegaDialer agent screen begins as a blank canvas. This can be set up from the most basic to the most
complex. From simply seeing the client’s details, to integrated scripting, shop integrations, interview
questionnaires, etc. The choice is completely yours. The MegaDialer team will make sure you get what you
want.
Allow the agent to schedule their own personal call-back for the date and time they wish. They can also
schedule a call-back for the general pool.
Once a Personal callback is set they will see this on their personal call area all the callbacks they have sche-
duled. If the callback is not chosen at the time of the call scheduled the agent will NOT be able to attend to
standard predictive dialer call until the personal callback has been attended to.
FULLY CUSTOMIZABLE AGENT SCREEN
SCHEDULED CALL-BACKS
VISIBLE CALLBACK LISTS
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MegaDialer
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You can even set Advanced auto Disposition – send email, send SMS, move data, specific date, time, agent
callback, webhook
When creating a MegaDialer user you choose which group you want them to be part of:
LOG IN AS AGENT, SUPERVISOR OR MANAGER
*MegaDialers Roles
19. 19
Megadialer has one of the easiest import processes on the market. Simply drag and drop your data and
choose your country. Also, Export predefined results at a click of a button in our special export data section.
In the MegaDialer there is no need to install any software to be able to talk. All the agent needs to do is
plug in their headset and they are ready to go. If you have already invested in your telephones, don’t worry,
we can use your existing system if you prefer.
Wish to send out a confirmation sms to your client directly after the call has finished? You can do this and
we will help you set it up.
EASY DATA IMPORT AND EXPORT
PHONE SYSTEMS
INTEGRATED SMS
INTEGRATION
MegaDialer
20. 1220
MegaDialer
-
INTEGRATED WITH EXISTING PHONE LINES
We have already integrated with many cloudbased CRM systems to date and are always up for a new
challenge. A few of them being ZohoCRM, Pipedrive,Limelight,Salesforce, etc
INTEGRATED CMR - manage leads in one system.
DIRECT LINK WITH EXTERNAL CRM SYSTEMS
COMPATIBILITY WITH EXTERNAL SERVERS
As added services we have our in-house development team that can work on Integration with you should you
decide to take it to the next level through APIs and webhooks.
21. 21
Megacall Virtual World
*Megacall account login page.
MEGACALL ACCOUNT
Manage your services quickly and easily through your Megacall account. Here you can see daily
reports of all your calls as well as check your balance and invoices. We have the most advanced tech-
nology to protect your data. Keeping up to date with your businesses communications has never been
so easy and secure.
27. 27
Megacall Virtual World
OBJECTIVES
Our mission statement is to provide professional, honest and transparent business telecommunica-
tions solutions and unequalled service.
Charity is one of fundamental pillars of the company. We support, Aldeas Infantiles, an NGO which
supports children worldwide.
Lastly, we listen to what a potential customer has to say in order to make the correct recommenda-
tions for transforming their business needs.