Yocc fmcg presentation

www.bigv.in
TELEPHONY AUTOMATION
SOLUTION FOR FMCG SECTOR
Seamless Communications

COMPANY PROFILE
● Multi award winning cloud telephony based company offering affordable
telephony solutions to all businesses.
● Over two decades of expertise in Technology & Telecom Solutions.
● Thousands of active contact centers PAN India covering all segments.
● Operational in more than 60 locations in PAN India.
www.bigv.in
Confidential: Not for general circulation

AWARDS AND RECOGNITION
● Most Innovative Franchise Business in the Service Sector Award
● Indian Business Leadership Award
● Best Franchise Business Excellence Award
● Innovative Managed Service Award
● Business Excellence Award
● Aegis Graham Bell Award
27001:2013
ISO 9001:2015
ISO
www.bigv.in

PRODUCT OFFERINGS FOR FMCG SECTOR
Get a single unique number for branding and advertisements in all media. This single
number will help you to connect your various departments for EMI offers, new product
launches, upcoming events, product / warranty registrations, AMC plans, service
center locator
Enables web-site visitors to get free and instantaneous call-backs on their phones to
speak to the contact center agent or officer as per the configurations.
Customer can send the assistance request on the advertised number without incurring
any cost. Agents are able to see the numbers from where missed call are generated in
real time and can call back instantly to qualify the leads.
Note: We do have individual and combo product offerings
MORE THAN JUST A MISSED CALL SERVICE
DISCONNECT
Your Own Calls' Centre
MORE THAN JUST A ‘CLICK TO CALL’
www.bigv.in

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Location 1
CUSTOMERS SHOWROOMS/SERVICE CENTERS
NUMBER
Dial 1 for
Location A
Dial 2 for
Location B
Dialing
single YOCC
number
YOCC SERVER
Customer Details and Voice Logs can be
retrieved in real-time using
the Mobile App or Web Interface.
YOCC FOR FMCG SECTOR Your Own Calls' Centre
www.bigv.in
Location 2

www.bigv.in
Benefit to FMCG Company
● Quantification of Advertisements
YOCC is the only cloud telephony product which allows out of the box measurable insights of revenue coming from each advertisement
channel. Quantify and identify which platform and ad type is giving you the best ROI. Also, receive complete access to how your institutes' ads
are performing and analyze their effectiveness.
● Centralized Control and Quality Monitoring
Through the web interface or mobile app provided with each YOCC number for various branches or streams, the Educational Institute can
track and control the entire information process. It gives you complete access to call-traffic data, voice logs of customer-dealership calls, call
flow statistics and call- analytics as well.
● Reduce your Advertising Cost
Now students can get instant access to the promotional offers at anytime-anywhere on a single call which reduces the huge cost of
advertising of automobile companies through other media.
● Policy guidance through End User Insights
For the first time Educational Institute and their branches will have a clear understanding of consumer behaviour, expectations and
problems through in-depth access to all YOCC channels. With access to real time and recorded consumer data and analytics, they will get
unique insights into operations that can extensively guide the creation of new policies and rules.

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● Minimize the Irregularities
With call data flowing in from even the most remote dealership locations, Automobile companies for the first time will have the necessary tools
to identify and resolve irregularities all business levels.
● Transparent Operations
Through YOCC the product sales, post-sales services and the complete information process will be transparent, seamless and effective.
● Real-Time Alerts and Promotional Notifications
In case mass information needs to be sent out to all students or certain group of students, the educational institute can easily broadcast SMS,
Email or Voice alerts using the web interface.
● Strong Credibility & Initiative
Automobile Company will have the credibility and affection of all current and prospective students and their parents by providing on demand
information and greatly improving customer service channels and quality.
● Single Virtual Number
Get an extension to the single virtual number for your Institute to connect various branches, and departments like admissions,
administration, accounts, etc.
● Escalation Matrix Tree for complaint resolution
Incase of an issue reporting by a customer, if the complaint is not resolved in a pre-defined time frame, YOCC can be configured to
automatically escalate and report it to a senior staff.

www.bigv.in
● Automated database generation
YOCC automatically generates a complete database of caller details which is freely available for you to access anytime.
● Robust Call Analytics
View comprehensive call analytics using the YOCC web interface get insightful inputs on inbound call behaviour.
● Multiple Call Handling and Zero Missed Calls
YOCC can handle multiple calls at once and leave no call waiting or result in a missed call.
● Web Interface
View call data, analytics, listen to voice logs, control your account and everything you need right from a smart web interface.
● Unified notifications
Get instant alerts on all important activities related to your YOCC number through 3 unified mediums – SMS, Email and Voice.
● Intelligent Call Transfer
YOCC can intelligently transfer calls to anywhere in the world whether landline or mobile!
● Audio Logs and quality management
Listen to any or every call between agents and customers and ensure high standards customer service quality.

www.bigv.in
● Caller Blacklisting
Prevent spammers from costing your business by blocking and preventing incoming calls from unwanted callers.
● Sticky Agents
Provide your callers the convenience of speaking with the same agent. It accelerates query resolution and gives the caller a personal
experience each time.
● Customizable call routing
You can choose how your incoming calls are routed among your agents. It can be a speciﬁc pattern, skill or department
based or simply random.
● Multi-Language Support
Greet and serve customers in the language of their choice with top of the line multi lingual contact centre.
● Zero Infrastructure Investment
There are no software's to install or hardware's to purchase, even when you expand your business.
● No Manpower Required
Being a fully automated and intelligent platform, YOCC requires no manpower to function.

www.bigv.inSeamless Communications

23rd August 2016

25th May 2016

6th November 2016
Baidyanath Group

WHY BIG V TELECOM
● We specialize in this business
● Products focused for large scale deployment in service sector.
● Highly scalable and customizable usability as per business needs.
● Seamless deployment, effective utilization
● 100% cloud based controls from anywhere, at anytime.
● Channel based segregation of incoming leads..
● Proactive, efficient and highly skilled
project management
● Time bound delivery of service, training and support.
● Exclusive project specific skill allocation.
● We deliver consistently, punctually and flawlessly.
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www.bigv.in

Thanks for being with us!
THANK YOU
FOR MORE DETAILS
92251 92250
info@bigv.in | www.bigv.in

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