The IT Master Plan outlines a 3-phase plan to upgrade Ziggy Hotel's technology infrastructure and systems. Phase 1 focuses on improving core functions like housekeeping, front desk, billing, and facilities. It will also strengthen promotional capabilities and online reservations. Phase 2 integrates all functions and adds applications for tasks like reservations, registration, and housekeeping. Phase 3 upgrades the network and implements new applications and technologies such as IP telephony, WiFi, a building automation system, and touchscreen panels across all areas. The plan aims to provide fast, simple, and accurate services through intelligent technology.

1. IT Master Plan
Ziggy hotel

2. We are
Vision
•#1 affordable, amiable, hospitality
Mission
•Pay as you use

3. Mission
Affordable
•Only need to pay as you use
Amiable
•Creating right environment for sociality
Hospitality
•Clean and Secure Enviroment

4. Phase 1-1
Reservation &
Promotion
Front
Desk
- Check In
-Check out
Facilities usage
- Guest Room
- Meeting Room
- Restaurant
- Gym
- Business Center
House
Keeping
- Self
Service
Billing
Finance & Accounting
Information Technology
LOGISTIC & GA
Human Resource

5. Phase 1-1
Core - House keeping - Front desk
- Billing
- Facilities
- Promotion
- Reservation
Necessity - Finance &
Accounting
- HRD
- IT
Infrastructure - LOGISTIC &
GA
Weaker Equal Stronger

6. Phase 1-2
Reservation
Value Propositions:
Multi channel promotion, call/web reservation
Capabilities:
1. Reservation
- Web
- Newspaper
- Airlines site
2. Reservation
- Primary web reservation
- Secondary call reservation
Products & Services:
•Email/sms blast
•Member loyalty
•Member get member
Reserv
ation
- Check in
- Check out

7. Phase 1-3
Front desk
Value Propositions:
Fast, simple
Capabilities:
•Card Access
•Smart integrated Front Desk
•Touch Panel
Products & Services:
•Self check in
•Real time information bill
Front
Desk
- Check in
- Check out

8. Phase 1-4
Facilities
Value Propositions:
Always connected
Capabilities:
•Touch Panel
•Multimedia
•Internet
Products & Services:
•Wifi everywhere
Facilities

9. Phase 1-5
House Keeping
Value Propositions:
Fast reliable service
Capabilities:
•Touch Panel
•Infrastructure
•People
Products & Services:
•Order from touch panel (in
room)
House
Keeping

10. Billing
Value Propositions:
On line billing in touch panel
Capabilities:
•Taouch panel
•Infrastrcuture
•application
Products & Services:
•Able to check billing from
touch panel
Billing

11. Organization I.T. NEEDS IT Value Preposition
Basic Hygiene Differentiators
• Wi-Fi
• Building Automation
System (BAS)
• High Speed Internet
Connection
• Key Card System
• Smart Front Desk
System
•Online Billing info to
customers
•Integrated Billing
Calculation
• Touch Screen
Application
• Fast, Simple and
accurate
•Intelligent technology
with customer pattern
recognition
• High Availability
•Integration to
Housekeeping
Services/Devices

12. Phase 2-3
Promotion &
Reservation
Front Desk Facility Usage Housekeeping Billing &
Payment
GA & Logistic Purchasing
HRD
Finance Accounting
IT
APPLICATION & TECHNOLOGY
• Application TO-BE :
A. Reservation
B. Registration
C. Electronic Cash Register
D. Housekeeping
E. Guest History
F. Telephone
G. Banquet
H. Point of Sales
I. CRM
J. Food & Beverage Cost Control
System
K. Material Management System
L. Management Information System
M. Financial Accounting
System
N. Personnel Management
System
O. Executive Dashboard
P. BAS
Q. Integrated BAS with CRM
• Technology :
1. IP Telephony
2. Wi-Fi Transmitter
3. Internet Broadband
4. Building Automation System
(BAS)
5. CCTV
6. One Bill Payment
7. Panel Touch Screen
8. Key Card System
9. Video/Call Conference
New System
D
E
D F
G H I J
K
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D
M
K O
P
New Technology
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2012 2013 2014
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16. Peta Jalan BI 2012-2014
16
No JENIS PEKERJAAN 2011 2012
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