Voice Enterprises Service looks for smart and effective ways to connect with their customers. A technology that can give flexibility and reliability for a more improved business intelligence. ACLMobile provides an apt solution for a high end customer engagement and service with a personal touch.

1. M a r c h 2 0 1 7
Voice Enterprise
Services

2. 1.7 billion
messages a month
800+
telecom network
connections
50+
Global messaging
aggregators
200+
country reach
Serving 70%
of BFSI players in India
500+
enterprise customers
Enterprise Messaging Services
SMS
Voice
Global
Messaging
Email
Data
17 + years
of expertise

3. Our Offerings
SMS
Campaign Manager
One Time Password
Traffic Analyser
2-way Messaging
Global Messaging
Connecting Users in
200+ Countries
Voice Data
IP Push
Outbound Dialing
Inbound Dialing
Missed Call
5-second Pulse Call
Voice OTP
Number Masking Solution
Click to Call
Ad Spend Tracker & ROI
Analyser Axiom
In-Enterprise
Messaging Platform
E-mail
Uninterrupted e-mail
communication with API
integration

4. Voice
Our integrated voice suite let businesses
deliver an automated & personalized
customer experience while improving
operational efficiency and reducing cost.
Self service and
agent assisted
application
Seamless integration
with SMS, IVR, OBD,
E-mail
Robust, highly
scalable & flexible
architecture
Real-time MIS
and analytics
Intelligent routing

5. API based communication
systems
SAAS oriented
technology model
Multilingual Support High-level user
interactions
Audio recording and
call tracking
Comprehensive reports
& dashboard based
analytics
Unifying multi communication
channels such as SMS, USSD, E-
mail
Feedback mechanism
through DTMF & client
voice blogging
Salient Features

6. • 1/3rd of enterprises are expecting to move to a Voice cloud model
by 2018
• The global market for voice cloud systems is projected to reach
$2.78 billion by 2018
(source: IDC)
• Missed call is perpetually growing to be 500 Crore business
opportunity for banks, FMCG majors, even political parties for customer
feedback
• Voice based solutions have a potential to substitute physical
presence or signatures by ensuring verification on mobile
(source: Economic Times PR)
Voice Enterprise Market

7. Product Portfolio
Outbound
Dialing
Missed CallInbound
Dialing
Voice OTP Number
Masking
Solution
5-second
Pulse Call
Click to Call Ad Spend
Tracker &
ROI Analyzer

8. Outbound Dialing
Overview
Deliver real-time information to
your target customers. ACL
Outbound Dialing is an intelligent
customer communication
platform empowering enterprises
to send pre-recorded messages of
phone calls instantly and
simultaneously to thousand of
mobile numbers
Features
• Notifications to specific individuals or group of users
• Consistency and high throughput support with proper DLR handling
• Comprehensive MIS with multiple reporting
• Smart APIs for businesses to plug in their own services
• Multiple trial attempts in case of un-matured calls
• Intelligent and powerful scheduling
• Vernacular support
Reach all your customers in one go
in their preferred language

9. Inbound Dialing
Overview
Inbound Dialing services enable
enterprises to address various
routine queries of callers on their
own thus automating the process
and reducing the call load of
agents
Features
• Supports response over unified channels
• Seamless integration with SMS, IVR, OBD & Email
• Reduces costs, time and risks
• High volume support
• Effective dashboard
• Open APIs for businesses to plug in their own services
• Improves customer engagement and satisfaction
An automated call handling
mechanism to optimise costs
and maximise productivity

10. Missed Call
Overview
A highly effective customer
verification & authentication tool.
By combining the benefits of SMS
& Voice; it also offers a great
customer feedback solution
Features
• Zero charges to end customer
• Cross-telco connectivity
• Business and Non-Business hours configuration
• Detailed real-time reporting
• DND check as per TRAI compliance
• Perfect tool for brand engagement, consumer engagement and lead
generation
Help your customers connect
with your business at zero cost

11. Voice OTP
Overview
Voice-based OTP is a 2-factor
authentication tool that allows
businesses to facilitate missed call
based OTP generation for its
customers. This quick & reliable
notification solution ensures
guaranteed delivery of time-
sensitive information on consumer’s
mobile; like transactional OTP, utility
passwords, & alerts.
Features
• Supports termination of National and International messages
• Dedicated connectivity to overcome any latency issue
• Comprehensive reports with KPIs to monitor and track performance
• High throughput support and consistency with proper DLR handling
• Multiple trial attempts incase of message failure
Guaranteed delivery of critical & time-sensitive
information across the globe via calls

12. Features
• Sticky agent
• Reduced cost of ownership
• Highly scalable architecture
• Inbuilt analytics engine
• Intelligent customer routing; no misdirects
• Real-time tracking of customer interactions
Number Masking Solution
An intelligent system to let buyers and sellers
connect anonymously
Overview
ACL’s Number Masking Solution is a
smart communication tool that
establishes seamless business
connection between two parties
without revealing their phone
numbers. In the online world, it’s the
ideal tool for e-commerce players to
connect and track their buyers and
sellers via a voice call.

13. 5-Second Pulse Call
Overview
Our 5-sec pulse call is an innovative
technology that enables businesses
deliver their brand promise over
voice and send customer’s
requested information via SMS. The
caller listens to a flat 5 sec message
given by the brand and gets
acknowledged that the requested
information will come via SMS.
Features
• Limited billing pulse: 5 sec
• People with zero mobile balance can also dial in
• No capex investments
• Can easily integrate back end enterprise systems and data
• Vernacular prompts can be added
• Inbound and outbound: Two-way automated voice/sms application
• Highly scalable infrastructure to easily accommodate high volumes
An innovation technology that creates top-of-the-mind
recall through voice channel and provides user
requested information by SMS

14. ASTRA
Overview
ACL unique call tracking solution
ASTRA enables businesses to
identify and measure their
marketing media engagement and
its effectiveness thereby helping
businesses define future campaigns.
It is a cost effective and time saving
tool as it identifies the best and
least preferred medium for
customer communication
Features
• Setup tracking phone numbers for all your online and offline
marketing and know exactly where the calls are coming from. Track
calls from PPC, Websites, Facebook and Print
• Setup as many extensions as you need for each tracking phone
number you purchase
• Vernacular prompts can be added
• Setup welcome greetings so your callers are greeted with a message
that is inline with the source they called from
Ad Spend Tracker and ROI Analyzer to help you weigh
and refine your marketing engagement efforts

15. CLICK to Call
Overview
ACL’s ‘Click to Call’ service helps
in connecting the customers and
creating a positive brand
experience. 'Click to Call’ does
not require manual intervention
and is a delight for customers
who get direct and targeted
correspondence only
Features
• Increased response run rate
• On-Hour and Off-Hour configuration
• Robust & scalable infrastructure
• Regional language support
• DND check compliant
• Comprehensive MIS & Reporting
• Intelligent Call Routing mechanism
A targeted consumer engagement
service to trigger call-backs

16. ACL’s Voice Enterprise Service Architecture
Operators
In dial Calls
Out dial Calls
Telecom
Switch
PRI
PRI
Media
Server
Media
Server
ACL Voice Expert
Enterprise
Portal/MIS
ACL’s Data Center
New Delhi
Web,
Application &
Database Server
Cloud Based
ACL Application &
Portal Server

17. Key Customers

18. ACL’s Voice Cloud – Success Stories
ACL’s “Missed Call” allows online advertisers to de-activate their
posted advertisement. Easily supporting 1.8 mn transactions
every month and growing.
DANCE INDIA DANCE - 2013 used ACL’s “5-Sec
Pulse Call” for managing mobile voting
ACL’s “Number masking” solution seamlessly connects
thousands of potential buyers with the registered advertisers
with ease
HDFC
OLX
Bharat Matrimony
ACL’s “Missed Call” has increased footfall at retail
outlet multifold
Big Bazaar
ACL’s Custom Solution helps to verify the
leads posted on the web portal
Hello Travel ZEE TV
Outbound solution enables user broadcasting
regarding electronic equipments
E-Techies
Inbound Dialing facilitates over 200+ consumers
per day to make cab bookings
Make My Trip
ACL’s Custom solution help them mitigate brand
tampering at Kirana Stores
PEPSI
ACL’s “5-Sec Pulse Call” solution powers
6 mn routine queries every month

19. Technology
Availability
• Solution is hosted in a
datacenter offering
highest level of
multiple layered
physical and e-
security.
• Infrastructure uptime
is guaranteed to be
99.99% as per the SLA
with the service
provider in any given
month, excluding any
scheduled
maintenance.
Reliability
• ACL servers are hosted
in 3 tier data centre,
and take all possible
steps to secure its
servers from
unauthorized access or
any possible cyber
attack.
• The request to net
banking application
also happens over
secured HTTPS.
Scalability
• ACL voice services are
design with highly
scalable architecture.
• Also, the services are
integrated with
multiple telecom
operators.
Security
• ACL’s services are
hosted over secure
HTTPS and are secure.
• ACL servers are hosted
in 3 tier data centre,
and take all possible
steps to secure its
servers from
unauthorized access or
any possible cyber
attack.
Flexibility
• ACL voice products are
designed with scalable
and flexible design.
• Product development
has been to make the
product highly
configurable enabling
on the fly integration
and expedited launch
of enterprise’s
requirements.
Redundancy
and DR
• Voice applications are
supported over
multiple telecom
operators.
• Voice applications and
Database are backed
up for quick disaster
recovery.
• Voice calls can be sent
over a pool of telecom
lines providing
redundancy and failure
tolerance.

20. Delhi NCR | Mumbai | Bengaluru | Chennai | Dubai
Head Office
ACL Mobile Limited
7th Floor, Tower-4, Express Trade Towers-2, B-36, Sector 132, Noida – 201301, India
tel.: +91.120.6139000 email: sales@acl-mobile.com