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Interviewing Techniques and focus of
              diagnosis




           Presentation by
        Rifakat Saiyad
Interviewing Milestones
• Getting Ready: The Approach to the Interview

•   Taking time for self-reflection.
•    Reviewing the chart.
•   Reviewing your clinical behavior and appearance.
•   Adjusting the environment.
•   Taking notes.
Learning About the Patient: The Sequence of
                   the Interview
• Greeting the patient and establishing rapport.
• Inviting the patient’s story.
• Setting the agenda for the interview.
• Creating a shared understanding of the patient’s
  concerns. Negotiating a plan.
• Following up and closing the interview.
Expanding and clarifying the
       patient’s story.
Moving from open-ended to focused
 questions

• Using questioning that elicits a graded response
• Asking a series of questions, one at a time
• Offering multiple choices for answer
• Clarifying what the patient means
• Offering continuers
• Using echoing
Building the Relationship: The
    Techniques of Skilled Interviewing
•   Active listening.
•   Guided questioning.
•   Nonverbal communication.
•   Empathic responses.
•   Validation.
•   Reassurance.
•   Partnering.
•   Summarization.
•   Transitions.
•   Empowering the patient.
Active listening.
Adapting Your Interview to Specific
               Situations
•   The silent patient.
•   The confusing patient.
•   The patient with impaired capacity.
•   The talkative patient.
•   The angry or disruptive patient.
•   Interviewing across a language barrier.
•   The patient with low literacy.
•   The blind patient.
•    The patient with limited intelligence.
•   The patient seeking personal advice.
Sensitive Topics that Call for Special
                    Skills
•   The sexual history.
•   Mental health.
•   Alcohol and drug use.
•   Family violence.
•   Death and dying.
Societal Aspects of Interviewing
• Achieving cultural competence.
• Sexuality in the clinician–patient relationship.
• Ethical considerations.
Thank you

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Interviewing techniques

  • 1. Interviewing Techniques and focus of diagnosis Presentation by Rifakat Saiyad
  • 2.
  • 3. Interviewing Milestones • Getting Ready: The Approach to the Interview • Taking time for self-reflection. • Reviewing the chart. • Reviewing your clinical behavior and appearance. • Adjusting the environment. • Taking notes.
  • 4. Learning About the Patient: The Sequence of the Interview • Greeting the patient and establishing rapport. • Inviting the patient’s story. • Setting the agenda for the interview. • Creating a shared understanding of the patient’s concerns. Negotiating a plan. • Following up and closing the interview.
  • 5. Expanding and clarifying the patient’s story. Moving from open-ended to focused questions • Using questioning that elicits a graded response • Asking a series of questions, one at a time • Offering multiple choices for answer • Clarifying what the patient means • Offering continuers • Using echoing
  • 6. Building the Relationship: The Techniques of Skilled Interviewing • Active listening. • Guided questioning. • Nonverbal communication. • Empathic responses. • Validation. • Reassurance. • Partnering. • Summarization. • Transitions. • Empowering the patient.
  • 8. Adapting Your Interview to Specific Situations • The silent patient. • The confusing patient. • The patient with impaired capacity. • The talkative patient. • The angry or disruptive patient. • Interviewing across a language barrier. • The patient with low literacy. • The blind patient. • The patient with limited intelligence. • The patient seeking personal advice.
  • 9. Sensitive Topics that Call for Special Skills • The sexual history. • Mental health. • Alcohol and drug use. • Family violence. • Death and dying.
  • 10. Societal Aspects of Interviewing • Achieving cultural competence. • Sexuality in the clinician–patient relationship. • Ethical considerations.