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Communication Skills and Ethics
S. Kadiri
Outline
• The need for the skills
• What to look for or do
• Clinical scenarios/application
• End of life care
- aging population
- growing role of geriatric medicine
Communication
• Develop listening,
questioning, explanatory,
teaching skills
• Employ expressed, non-
verbal and implicit
information
Combines
-Effective exchange of
information
-Teaming
With:
Patients, their relations,
professional and work
colleagues and
associates
Ethics
Anchored on:
Autonomy
Voluntary participation and withdrawal
Full understanding
Informed consent
Privacy & confidentiality
Respect for the community
Consent form
Beneficence
Benefit individual & society
Monitoring – good changes
Non-maleficence
No harm
Monitoring – bad changes
Justice
Equal burden & benefits
Protection of weak and vulnerable
Correct conduct
of and values of
relationships
Practitioner and
• Patient
• Patient’s relations
• Other members of health
team
• Authorities
• Public
• The Law
Curriculum requirements
• Be able to demonstrate punctuality,
responsiveness, maintenance of good relations
and establishment of efficient communication
with other members of the health team; be able
to maintain good relations and communicate
effectively with patients, patients’ relations and
the community; demonstrate professionalism,
observance of medical ethics and confidentiality;
be able to determine the need for coroner’s
attention; be able to recognise limitations and
the need for appropriate referral.
Approach
• Introduce self adequately
• Establish the purpose of the meeting
• Obtain agreement to continue
• Reassure patient/subject
• Explore patient’s/subject’s concerns, fears and
expectations
• Show understanding and empathy
• Use verbal and non-verbal skills
Approach (cont)
• Appropriate questioning; probe and take leads
and hints
• Use clear language and provide clear
expectations
• Confirm patient’s/subject’s understanding
• Agree a course of action
• End the meeting appropriately
• Show knowledge of the use of ethics and the
law
• Show overall common sense
Situations/scenarios
• Explaining
• Obtaining consent
• Communication with third parties
• Difficult/sensitive situations
• Ethics
• Attitude
• Combinations
Explaining
• Explain 24 hr urine collection
• Teach instrument use e.g. glucometer, inhaler
• Explain lifestyle changes
• Explain the need for admission
Obtaining consent
• For procedure e.g liver biopsy, LP
• HIV testing
• Therapeutic procedure e.g HD cannulation, CV
line insertion
• Cancer chemotherapy, radiotherapy
• Indeed for virtually any procedure.
Communication with third parties
• Explaining to a spouse/relation
• Report to senior colleague/higher authority
• Obtaining information from a witness
• Explaining through an interpreter
Difficult/Sensitive situations
• Attending to a complaining patient
• Break bad news
• Broaching a sensitive topic e.g ED, STD
• Dealing with a talkative patient
• Dealing with a difficult (e.g rude) patient
• Do not resuscitate order
Ethics and legality
• Often embedded in/combined with other matters
• Respect for patient/person – autonomy
• Maintain confidentiality
• Provide information fully
• No coercion/force
• Show beneficence
• Show non-maleficence conduct
• Safety of health personnel & the public
• Recognise institutional responsibility
• Show justice
• Relevant knowledge of the law
• Requirements of the medical council
Attitude
• Often embedded in/combined with other matters
• Key issues to be observed
-Confidentiality
-Autonomy
-Legal obligation
-Respect for life
-Duty to society
Examples of attitude testing
• Hepatitis-B/HIV/Ebola virus infection and
procedures
• Potentially criminal behaviour
• Return to work after seizures
• Refusing admission/treatment
• Terminal care
End of Life Care
End of life Care - Definition
Identification of end of life
Recognised in the following settings
• Patient likely to die in next 12 months
• Presence of advanced incurable disease
• Presence of life threatening acute condition
• Sudden deterioration in existing condition
Trajectories for the major groups of terminal illnesses
Key elements and steps in care
Components
• Palliative care
• Spiritual care
• Social care
• Physiotherapy
• Occupational therapy
• Psychotherapy
Location
May sometimes be determined by patient
• In hospital
• At home
• In care homes
• In a hospice
-always palliative, life expectancy <6 months
Initial discussions
• Begin early
• Assess patient’s understanding of illness
• Discuss patient’s expectations
• Future investigations and treatment
• Assess patient’s relationship with family
members – identify who should participate in
decision making
• Assess patient’s limits of acceptance
Initial discussions (cont)
• Respect dignity, encourage settling of issues,
wills
• Inquire about patient’s concerns
• Clarify all again and agree on important steps
• May need to give more time and revisit
• Use clear language, avoid jargon
Physician’s actions
• Discuss and explain
• Obtain the services of interdisciplinary team
• Nursing interventions
• Satisfy spiritual/religious needs
• Use prophylactic analgesia
• Discontinue procedures/treatment producing
negligible effects
• Avoid heroic measures
• Referral to palliative care physician
Common problems in end of life care
• Pain
• Cough
• Oro-pharyngeal secretions
• Dyspnoea
• Dry mouth
• Constipation
• Nausea and vomiting
Common problems (cont)
• Anorexia, cachexia
• Fever
• Delirium
• Anxiety, insomnia
• Depression
Signs of impending death
• Mottling of skin
• Clammy skin
• Deep set eyes
• Accumulating secretions in throat - Death rattle
• Persistently low BP
• Cheyne-Stokes breathing
• Prolonged coma
Barriers to Quality End-of-Life Care
• Failure of healthcare providers to
acknowledge the limits of medical
technology
• Lack of communication among decision
makers
• Disagreement regarding the goals of care
• Failure to implement a timely advance
care plan
Barriers to Quality End-of-Life Care (cont)
• Lack of training about effective means of
controlling pain and symptoms
• Unwillingness to be honest about a poor
prognosis
• Discomfort telling bad news
• Lack of understanding about the valuable
contributions to be made by referral and
collaboration with comprehensive
hospice or palliative care services
Causes of Inadequate Care at End of
Life
• Disparity in access to treatment
• Insensitivity to cultural differences
– Attitudes about death
– Attitudes about end-of-life care
– African-Americans prefer aggressive life-
sustaining treatments
– Mexican-Americans, Korean-Americans, and
Euro-Americans prefer less aggressive
treatment
– Nigerians generally would want to prolong
life
Causes of Inadequate Care at End of
Life
• Mistrust of the healthcare system
• Pain is subjective and self-report is
considered accurate
Do-not-resuscitate order
In consultation with patient, relations, other
personnel.
Indications
• No likelihood of successful resuscitation
• Extremely poor quality of life
Expectations/results
• Saving resources
• Relief of tension on patients relations and staff
• Opening of discussions on end of life
Death issues
• Signs of death
• Certification
• Breaking the (bad)news
• Autopsy?
• Death Certificate
Death certificate
• Name
• Age at death
• Date, time of death
• Place of death
• Cause of death
-immediate disease (not mode) leading to death
-disease leading to immediate disease…
-disease leading to disease leading to…
-comorbities contributing to death
• Whether seen/not seen after death
• Coroner not needed
References
• Dornan T and O’Neill P. Core Clinical Skills for
OSCEs in Medicine. Edinburgh:Churchill
Livingstone. 2008
Thank you

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Communication Skills and Ethics-1.pdf

  • 1. Communication Skills and Ethics S. Kadiri
  • 2. Outline • The need for the skills • What to look for or do • Clinical scenarios/application • End of life care - aging population - growing role of geriatric medicine
  • 3. Communication • Develop listening, questioning, explanatory, teaching skills • Employ expressed, non- verbal and implicit information Combines -Effective exchange of information -Teaming With: Patients, their relations, professional and work colleagues and associates
  • 4. Ethics Anchored on: Autonomy Voluntary participation and withdrawal Full understanding Informed consent Privacy & confidentiality Respect for the community Consent form Beneficence Benefit individual & society Monitoring – good changes Non-maleficence No harm Monitoring – bad changes Justice Equal burden & benefits Protection of weak and vulnerable Correct conduct of and values of relationships Practitioner and • Patient • Patient’s relations • Other members of health team • Authorities • Public • The Law
  • 5. Curriculum requirements • Be able to demonstrate punctuality, responsiveness, maintenance of good relations and establishment of efficient communication with other members of the health team; be able to maintain good relations and communicate effectively with patients, patients’ relations and the community; demonstrate professionalism, observance of medical ethics and confidentiality; be able to determine the need for coroner’s attention; be able to recognise limitations and the need for appropriate referral.
  • 6. Approach • Introduce self adequately • Establish the purpose of the meeting • Obtain agreement to continue • Reassure patient/subject • Explore patient’s/subject’s concerns, fears and expectations • Show understanding and empathy • Use verbal and non-verbal skills
  • 7. Approach (cont) • Appropriate questioning; probe and take leads and hints • Use clear language and provide clear expectations • Confirm patient’s/subject’s understanding • Agree a course of action • End the meeting appropriately • Show knowledge of the use of ethics and the law • Show overall common sense
  • 8. Situations/scenarios • Explaining • Obtaining consent • Communication with third parties • Difficult/sensitive situations • Ethics • Attitude • Combinations
  • 9. Explaining • Explain 24 hr urine collection • Teach instrument use e.g. glucometer, inhaler • Explain lifestyle changes • Explain the need for admission
  • 10. Obtaining consent • For procedure e.g liver biopsy, LP • HIV testing • Therapeutic procedure e.g HD cannulation, CV line insertion • Cancer chemotherapy, radiotherapy • Indeed for virtually any procedure.
  • 11. Communication with third parties • Explaining to a spouse/relation • Report to senior colleague/higher authority • Obtaining information from a witness • Explaining through an interpreter
  • 12. Difficult/Sensitive situations • Attending to a complaining patient • Break bad news • Broaching a sensitive topic e.g ED, STD • Dealing with a talkative patient • Dealing with a difficult (e.g rude) patient • Do not resuscitate order
  • 13. Ethics and legality • Often embedded in/combined with other matters • Respect for patient/person – autonomy • Maintain confidentiality • Provide information fully • No coercion/force • Show beneficence • Show non-maleficence conduct • Safety of health personnel & the public • Recognise institutional responsibility • Show justice • Relevant knowledge of the law • Requirements of the medical council
  • 14. Attitude • Often embedded in/combined with other matters • Key issues to be observed -Confidentiality -Autonomy -Legal obligation -Respect for life -Duty to society
  • 15. Examples of attitude testing • Hepatitis-B/HIV/Ebola virus infection and procedures • Potentially criminal behaviour • Return to work after seizures • Refusing admission/treatment • Terminal care
  • 16. End of Life Care
  • 17. End of life Care - Definition
  • 18. Identification of end of life Recognised in the following settings • Patient likely to die in next 12 months • Presence of advanced incurable disease • Presence of life threatening acute condition • Sudden deterioration in existing condition
  • 19. Trajectories for the major groups of terminal illnesses
  • 20. Key elements and steps in care
  • 21. Components • Palliative care • Spiritual care • Social care • Physiotherapy • Occupational therapy • Psychotherapy
  • 22. Location May sometimes be determined by patient • In hospital • At home • In care homes • In a hospice -always palliative, life expectancy <6 months
  • 23. Initial discussions • Begin early • Assess patient’s understanding of illness • Discuss patient’s expectations • Future investigations and treatment • Assess patient’s relationship with family members – identify who should participate in decision making • Assess patient’s limits of acceptance
  • 24. Initial discussions (cont) • Respect dignity, encourage settling of issues, wills • Inquire about patient’s concerns • Clarify all again and agree on important steps • May need to give more time and revisit • Use clear language, avoid jargon
  • 25. Physician’s actions • Discuss and explain • Obtain the services of interdisciplinary team • Nursing interventions • Satisfy spiritual/religious needs • Use prophylactic analgesia • Discontinue procedures/treatment producing negligible effects • Avoid heroic measures • Referral to palliative care physician
  • 26. Common problems in end of life care • Pain • Cough • Oro-pharyngeal secretions • Dyspnoea • Dry mouth • Constipation • Nausea and vomiting
  • 27. Common problems (cont) • Anorexia, cachexia • Fever • Delirium • Anxiety, insomnia • Depression
  • 28. Signs of impending death • Mottling of skin • Clammy skin • Deep set eyes • Accumulating secretions in throat - Death rattle • Persistently low BP • Cheyne-Stokes breathing • Prolonged coma
  • 29. Barriers to Quality End-of-Life Care • Failure of healthcare providers to acknowledge the limits of medical technology • Lack of communication among decision makers • Disagreement regarding the goals of care • Failure to implement a timely advance care plan
  • 30. Barriers to Quality End-of-Life Care (cont) • Lack of training about effective means of controlling pain and symptoms • Unwillingness to be honest about a poor prognosis • Discomfort telling bad news • Lack of understanding about the valuable contributions to be made by referral and collaboration with comprehensive hospice or palliative care services
  • 31. Causes of Inadequate Care at End of Life • Disparity in access to treatment • Insensitivity to cultural differences – Attitudes about death – Attitudes about end-of-life care – African-Americans prefer aggressive life- sustaining treatments – Mexican-Americans, Korean-Americans, and Euro-Americans prefer less aggressive treatment – Nigerians generally would want to prolong life
  • 32. Causes of Inadequate Care at End of Life • Mistrust of the healthcare system • Pain is subjective and self-report is considered accurate
  • 33. Do-not-resuscitate order In consultation with patient, relations, other personnel. Indications • No likelihood of successful resuscitation • Extremely poor quality of life Expectations/results • Saving resources • Relief of tension on patients relations and staff • Opening of discussions on end of life
  • 34. Death issues • Signs of death • Certification • Breaking the (bad)news • Autopsy? • Death Certificate
  • 35. Death certificate • Name • Age at death • Date, time of death • Place of death • Cause of death -immediate disease (not mode) leading to death -disease leading to immediate disease… -disease leading to disease leading to… -comorbities contributing to death • Whether seen/not seen after death • Coroner not needed
  • 36. References • Dornan T and O’Neill P. Core Clinical Skills for OSCEs in Medicine. Edinburgh:Churchill Livingstone. 2008