The document is an internship report presented by Asmita Gotame for their internship at NIC ASIA Bank Limited. The objectives of the internship were to observe real work environments, gain knowledge of bank operations and products, understand department roles, and improve communication skills. During the internship, the presenter conducted interviews, observations, and customer interactions. A SWOT analysis identified the bank's strengths as technology and services, and weaknesses as limited ATMs and employee motivation. Activities in the Customer Service Department included account services, ATM distribution, and mobile/online banking. Lessons learned included practical differences from theory, social exposure enhancing skills, and the importance of employee satisfaction. The internship provided practical experience

1. Presentation
on
Internshipreport
of
NICASIABankLimited
Prepared by:
Asmita Gotame
Exam roll num:xxxxx
Reg no:xx
College name

2. Objective ofinternship
 To observe and learn from real work environment and
incorporate theoretical knowledge into practice.
 To gain the knowledge relating to bank operation and it's
functioning.
 To understand the various products and services of NIC ASIA
Bank.
 To analyze the importance of various departments and their
roles in the banking sector.
 To assess the potentiality strength, weakness, opportunities and
threats facing the banking sector and the policies that may be
helpful to tackle them.
 To improve interpersonal and communication skills.

3. Methodologyused
Primary Source
 Personal interview with staff
 Observation of the working environment
 Interaction with customer and staff
 Secondary Source
 Annual report
 Websites
 Books and articles

4. SWOTAnalysis
SWOT Analysis of
NIC ASIA Bank
Strength
Strength
• Computerized information system
• Customized and reliable service
• Product customization
• Joint venture of partner with BANK
OF ASIA.
• First class infrastructure and advanced
technology.
• Pioneer of online banking
• Involvement in off-balance sheet
activities
Weakness
• Lack of sufficient ATM’s in an
outside valley.
• Lack of participatory decision-making
system.
• Lower employee motivation.
• higher employee turnover.
Opportunity
• New investment opportunity.
• Growing international trade.
• Introduction of innovative product,
service and program.
• Market expansion
• Installation of updated technology.
Threat
• Retention of loyal customer and
manpower's
• Political uncertainties
• Globalization
• Change in customer preference
• Intense competition

5. ActivitiesperformedinCSD
1. Customer counselling
2. Account opening
3. Account closing
4. Prepare and issue of cheque
5. ATM distribution
6. Statement printing
7. Balance enquire handling
8. Mobile banking
9. E-banking
10. FD account opening/renew or settlement
11. Filling up the KYC form and follow up
12. Making entries in respective register
13. Photo copy and scanning document
14. Opening Demat ,Mero share and CASBA

6. Lessonlearnt
 Basic activities and operations of CSD and its role in overall functioning
of a commercial bank.
 Got knowledge about different banking product of NIC ASIA and market
trends.
 Learn the workflow, chain of command and hierarchy of organization.
 Learned to speak, function and work in corporate way.
 The real working environment and practical exposures are quite different
from the theoretical knowledge that we have learned in class room.
 Social exposure with various types of customers from different
background in CSD which help in enhance my interpersonal and
communication skills.
 Along with customer satisfaction, employee satisfaction also plays a great
role in the success of the bank.

7. Conclusion
 Strength for student future career.
 Internship has broadened intern’s knowledge, vision,
ability and confidence to perform in real life situation.
 It enhance intern’s communication skills, interaction
skill, team work also boost confidence and personality
growth.
 The practical cases are different from we study in
college.

8. Reference
Books:
Shrestha M.K. and Bhandari D.B (2017) Financial Market and
Institutions, Asmita Books and Publishers: Kathmandu, Nepal.
 Manandhar K.D. and Pokhrel S.B (2018) Marketing of Financial
Services, Asmita Books and Publisher: Kathmandu Nepal.
Annual Reports:
Annual report of NIC ASIA Bank (2076/77)
Websites:
 http://www.google.com(2021)
 https://www.nicasiabank.com.np(2021
http://www.nrb.org.com.np(2021)
www.wikipedia.com(2021)

9. THANKYOU