It is all about presentation of my friend Geeta Bhandari on be half of Everest Bank Limited.This presentation may help the BBA students of all universities for research on this bank.This presentation is only done for partial requirement to complete BBA program. I am uploading this presentation for helping the Management students to prepare presentation project with the permission of the author.

1. BY:
Gita Bhandari
BBA(7th semester)
Reg.No.:128-2-2-08533-2016
Novel Academy (Purbanchal University)
1

2. ACKNOWLEDGEMENT
 I especially appreciate the support, insightful comments and
suggestion from our supervisor Ms. Sapana Gurung for
providing preliminary knowledge, valuable guidance in
preparing this report. And I am personally obliged and highly
grateful to Ms. Santoshi Koirala for supporting me throughout
my internship period.
 My most sincere gratitude is reserved for the branch
Manager of Everest Bank Limited Pokhara, Mr. Yagya
Timilshina for giving us such a great opportunity to do our
internship over there. My sincere thanks go to all the
department heads of EBL and the corresponding staffs for
their hospitality, cooperation and friendliness.
 Finally, I am very thankful to all my teachers, family and
friends who directly and indirectly contributed for the
successful completion of this report.
2

3. Table of Content
Topic Page no.
 Background of the organization 4
 Major markets and customers 6
 Products and Services 7
 Organizational Structure 11
 Financial Structure 12
 Data collection and procedure 13
 Activities performed in the organization 15
 Problems seen during fulfilling work responsibility 17
 Lesson learnt 18
 Conclusion 19
 Bibliography 20
3

4. Background of the Organization
 Everest Bank limited (EBL) is one of the most
professionalized and efficient banking services with the
joint venture to Punjab National Bank (PNB (holding 20%
equity in the bank)
 It was founded in 1994 A.D.
 This is first Nepalese Bank which have Representative
Office in India
 The bank has 95 Branches, 123 ATM Counters, 31 Revenue
Collection Counters and 3 Extension Counters across the
country making it a very efficient and accessible bank for
its customers, anytime, anywhere.
4

5.  One of the first banks to introduce Any Branch Banking
System (ABBS) in Nepal.
 The bank has been conferred with the ” The Best Managed
Commercial Bank” by ASIAN PAINT NEWBIZ Award
2019.
 Mission: Growth through Banking for All
 Vision: To be a leading commercial bank with pan Nepal
presence and become a household name, providing wide
range of financial products and services less than one roof.
 Motto: Consistent in term of performance and growth,
strong in terms of its system and procedures and
Dependable in terms of return to all stakeholders.
5

6. Major Markets and Customers
 Basically Everest Bank deals with customers under three
major sectors:
Tourism
Industrial
Hydropower
World wide services and customers.
6

7. Product and Services
 The different saving accounts offered by EBL are as
follows:
Nari bachat khata
Freedom saving account
Everest special saving
Hatemalo saving account
Matri-Bhumi saving account
EBL corporate salary account
7

8.  Major loan scheme of Evrest Bank Limited are as
follows:
Major retail loan
1. Home loan
2. Vehicle loan
3. Education loan
 Major corporate loan
1. Working capital finance
2. Trade finance
3. Consortium finance
4. Project finance and infrastructure finance
8

9.  There are two types of cards:
1. Debit card
2. Credit Card
 Debit card:
It is an alternative payment method to cash and cheques,
which enables you to pay directly during purchase of goods
and service from merchants or dew cash from ATM centers
.Bank is serving two brands of card product, namely "SCT-
UPI" Debt card and " Visa" Debt Card to its customer, which
can be used at ATM and POS Networks, affiliated with Smart
Choice Technologies (SCT) and Visa worldwide respectively,
scattered throughout Nepal and India.
a. SCT -UPI Debt Card
b. Visa Debit Card
9

10.  Credit card
Bank creates a revolving account and grants a line of
credit to cardholder, from which the cardholder can
borrow money for payment to a merchant or as a cash
advance. Which enable you to pay on purchase of goods
and service from merchant outlets or draw cash from
ATM outlets?
10

11. Organizational Structure
Branch
Manager
Operation in-
charge
Customer
Service
Department
Teller Remittance Clearing
Credit
Department
11

12. Financial Structure
 It has the paid up capital Nrs. 8.4 billion till 14th jan. 2020
 In 2019, it has deposit and loan advance amount of Nrs is
2.4billion
 It has earned through interest Nrs. 130.1billion and
interest expenses is Nrs 73.2 billion
12

13. Data collection and procedure
 Primary data:Most of the primary data are collected
through the following sources:
i. Day to day operation with staff of EBL
ii. Direct dealings with the customer in the bank
iii. Personal involvements in the activities of bank
iv. Observations of the bank and its environment
v. Daily activities during internship
• Secondary data:These types of data are collected
through following ways:
13

14. i. Annual report of Everest Bank Limited
ii. Broacher of Everest Bank limited
iii. Website of Everest Bank Limited
iv. Different books and newspapers
v. TV and radio advertisement
vi. Hoarding boards
vii. Review of the related past records
viii. Opinion of senior teacher colleagues and others
14

15. Activities Performed In the
Organization
 Account opening (Personnel and Corporate)
 Issuance of Debit card and cheque book
 Account closing
 Balance inquiry and other information about the bank
service
 Providing information about products to the
customers
 Issuing of account statements and balance certificate
 Solving the queries of the customers
 Fill up KYC form of customer
15

16.  Attending Telephone Calls
 Fill up customer Deposit and installment amount of
Voucher
 To record the different data like as to record new
saving a/c of customer’s and current a/c, ATM card
issue, Mobile Banking form filling etc.
 To fill the form of Remittance
 Scanning, photocopy and fixing
 Hence all these activities are operated from finacle
software.
16

17. Problems encountered during
fulfilling work responsibilities
 There is a frequent technical problem in the ATM
machines which has led to multiple ATM complaints.
 There is no strict description of job and responsibilities.
For e.g. a staff at remittance department may have to
move to customer service department and perform the
related task as per the requirement.
 There is no photocopy machine in the CSD of Pokhara
branch. To photocopy the documents, one has to go to the
credit department room upstairs.
17

18. Lesson Learnt
 Learned to make effective communication skill for quick
and efficient service.
 Learned to tackle the various problems of the customer.
 It was the great chance to be familiar with the use of
Finacle Software that helped a lot in maintaining the
proper balance in the overall activities of the bank.
 Learned to prepare and issue cheque books and activate
the debit card.
 Learned about general banking practices and corporate
culture.
 Learned to be self-confidence to contact with the
customer and make them feel comfortable in every way. 18

19. Conclusion
 This internship program helps me to gain practical
knowledge of banking sector.
 I have learned managerial skills and other technical
skills needed to manage business organization
effectively and efficiently.
 I learned about the financial institution and their day
to day business activities.
 I have learned to manage time while performing
various tasks.
 This program make me responsible toward the works.
19

20. Feedback to the Organization
 Carried out appropriate interest rate.
 Try to reduce customer complain about .
 Limited number of staffs is also the problem in the
bank.
 Focus not only the special clients .
 More staffs should be hired and maintain effectiveness
and efficiency in work.
20

21. Bibliography
 https://www.sharesansar.com
 www.everestbanklimited.com
 https://en.wikipedia.org/wiki/Everest_Bank_Limite
d
 https://www.nrb.org.np
21

22. 22