Internet Culture and
social media
Presentation | IC ICSM20 Internet Cultures and Social Media


Martin Sønderlev Christensen, PhD
Managing Partner Socialsquare
martin@socialsquare.dk
Twitter @nowuseit
Martin Sønderlev Christensen
Managing Partner
Conceptual, strategic and
creative direction

PhD Social Computing,
IT University of Copenhagen
External Lekcor @ The IT University of Copenhagen
Censor at media- and informations science




Twitter: @nowuseit
Socialsquare is a leading social agency adding value to
companies by making participation happen.

We do strategies, concepts and social design.
We do insight, audits and reviews
We also build, educate and execute.



 seriously social since 2005
Social media strategies
Community building
Citizen involvement
Userled innovation
Social enterprise
Social mobile apps
We work with
Social design           People




                Platforms        Process
Today’s message:
before social media:
Internet culture vs. real world culture
now with social media:
Internet = culture
Vague, but exiting!
It’s getting real
and it’s getting powerful!
(Image: Reuters)
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http://www.flickr.com/photos/sharky_rol/1213066131/sizes/o/
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Brugere
Mis-brugere
Med-brugere
Med-skabere
Produsage

              38
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Paradigm Convergens



                     -> <-
NETWORK SOCIETY               NETWORKED PEOPLE
                     Social
  20. århundrede                 21. århundrede
TECHNICAL PARADIGM            CULTURAL PARADIGM
Why is this important to
organizations!?
...the world is becoming too fast, too
complex and too networked for any
company to have all the answers
inside.

Yochai Benkler.
Yale University
from The Wealth of Networks
EXTERNAL



INTERNAL
EXTERNAL




INTERNAL
Social is no longer
something you
choose!!!
Either you get
dragged into it...
... or you choose
to jump.

                    http://www.zootpatrol.com/wp-content/uploads/2010/11/stagedive.jpg
It’s culture, alright.
So get cultural.
The indian kitchen is designed for social organizing
Eventually...
Everything that can be digital will
be digital.

So..
If it is digital it can be social!
The price for being social digitally
is dropped to zero...
That makes a hugh difference
Loooong tail


high
  Value




                          Cost




Low
            Information
Loooong tail


High
  Value




                          Cost




Low
            Information
Loooong tail


High
  Value




low                       cost
            information
The prize for not being social has
become very high
Transparency and openness is no
longer something you can choose.
Either you have a strategy, or you
become part of someone else
strategy
... It might even be unintended.
How want’s to print a FREE
encyclopedia?
Institutionalized organizations and
business don’t change because they
want to, but because they must!!
Social media is often interchanged
with general societal change!
Generation Y is getting one day
older each day.
production
    distribution

         consumption
everywhere
                          all the time
production                 everybody
    distribution

         consumption
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Trebor Scholz http://collectivate.net
Quality vs. Scalability




Scalability is the new quality
The tools are now better outside the
organization, than inside the
organization.

That’s really big...
71% agree that it is easier to locate
"knowledge" on the
web than to find it within their
internal systems.
AIIM Industry Watch Collaboration and
Enterprise 2.0, 2009
Work vs. Co-Work
If you look five years
out, every industry
is going to be
rethought in a social
way, You can remake
whole industries.
That’s the big thing.”

http://www.ft.com/cms/s/2/57933bb8-
fcd9-11df-
ae2d-00144feab49a.html#ixzz18HJBsEb
h
FACEBOOK

500 Million active users

50% log on each day

35 Million updates everyday

3 Billion photos and videos uploaded each month

3,5 Million events created each month

20 Million people becomes fans of Pages each day

Avarge user has 130 freinds
By volume alone...
Facebook is rethinking
media, democratizy,
empowerment, organizations,
business, privacy, identity ... and ...
whatever!
Some say it’s making us more
stupid.
They say that at lot...
... we do stupid things!




                           85
but not because of
social media
social media is
an amplifier
offline dating did not
go away because of
online dating
... it became massive!
making dating easier
and more effective
social media is not only a
media or a technology.
moreover it’s a culture
on top of a culture...
with a powerful platform
Any culture is and will be amplified
by the social web
where are we at...
Sharing with a
few
niche
communities
passion is king
Social objects?
Criiiiaaaouwd




                100
Flickrowd




            101
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400.000 registered users
ikearowd




           104
Growd




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People build their own culture...
What does this mean for business
Expectations are high




                   see more at http://socialsemantic.eu/
Investments are still low
Knowledge is weak
Sporadic, no planning or
responsibility
Run by few people
why is that...?
Corporations tend to focus more
on the media prior to the social
social media is seen as
communication and marketing
primarily
Well...
Just another Channel?
Openness and transperency doesn’t
sit well in communication or in
marketing department.
Work vs. Communication
->
Work as Communicaiton
Everyone works
Everyone communicate
The tools communicate for us
Social = productivity
new ways to work,
collaborate, innovate,
organise etc.
the biggest challenge for 21.
century organizations is the
organization
this means... we shall not only
engage in social media...
...rather we should ask
what can we adapt and learn from
the social internet?
The organization on the internet
->
The internet into the organizationen
organization
organizing
Good enough is perfect
Simple beats complex
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# @ rt   <- wtf?
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The social organization must



  CO-CREATE




  COLLABORATE




 CONVERSATION




  SHARE
New forms of work and production
Crowdsourcing som ren forretning
“Deloitte got 1500 taglines in
last 24 hours using Yammer.”

Deloitte leveraged the power of its
collective employee base to gather
taglines for a campaign and unlock
hidden value in its organization.

Deloitte saved time and money by not
having to hire an outside advertising
firm.
Employees felt engaged and built team
camaraderie through collaboration.

Different departments discussed
similar topics, but surfaced and shared
different ideas.

­­
Peter Williams,
CEO of Deloitte
Digital AU
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We work with thousands of innovators
around the world. In fact, more than 50
percent of our product initiatives involve
significant collaboration with innovators
outside of P&G.

Bruce Brown
CTO, Proctor & Gamble
Peer production is about more than sitting
down and having a nice conversation... It's
about harnessing a new mode of
production to take innovation and wealth
creation to new levels.

– Eric Schmidt, Google CEO talks
crowdsourcing in Don Tapscott’s Wikinomics,
2007
Our customers don’t buy a car – they buy an
ownership experience
What does it take...
Be strategical...
Leaders must put social on the
agenda.
Understand and encourage.
Learn it, love it or live with it!
Social needs to solve a problem or
cover existing needs.
Cultural change. Open must be
default and sharing should be
possible
It have to be bottom-up driven
with support from the
management
It needs to create value!
Supported by Guidelines,
governance and rules of
engagement.
It need to be on the budget.
You need to experiment, learn and
iterate.
Competences and education
Don’t call it social media!
Call it what it is..!
Collaboration, conversation,
knowledge sharing etc.
and remember...
Guns don't kill people, people do.
Social media don't make
organizations social, people do.




  By Thom Shannon
socialsquare.dk
-> whitepapers
Thanks!
Martin Sønderlev Christensen
martin@socialsquare.dk
3119 1769
Twitter @nowuseit

Internet Culture and social media - lecture at AU