The document discusses the internal and external environments that can impact an organization. The internal environment includes factors that a company can control, while the external environment contains uncontrollable factors like the operating environment and macro environment. The operating environment refers to outside factors like customers, competitors, suppliers, and lobby groups that interact with a company. The macro environment comprises broad societal and economic conditions including social attitudes, globalization, legal issues, the economy, politics, and technology.

1. Internal and external (macro and operating)
environments

2. Question from last lesson
Using an example explain one negative
contribution of LSO’s

3. The internal environment - includes all those things
over which the organisation has some degree of
control
The external environment - includes those things
over which a business has little control. It may be
divided into an operating environment and a macro
environment

4. The internal environment

5. The External Environment
Macro environment
Operating Environment
Operating Environment - Outside factors with which
the organisation interacts in the course of conducting its
business

7. Identify two operating and two macro factors
that could impact on LSO’s

8. Operating Environment
Customers
Competitors
Suppliers and creditors
Lobby groups

9. The Macro Environment
The Macro Environment is made up of the broad factors in
the economy and society within which the organisation
operates
Social attitudes
Globalisation
Legal influences
Economic influences
Political influences
Technological developments