Intercultural Communication by Jenevie A. Clataro
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This document discusses intercultural communication and barriers to effective communication. It notes that intercultural communication involves exchanging and negotiating cultural differences through language, non-verbal gestures, and relationships. Barriers to communication include semantics, filtering of negative information, lack of credibility, mixed signals, different frames of reference, value judgments, information overload, and poor communication skills. These barriers can be overcome by clarifying ideas, motivating receivers, discussing differences, fostering informal communication, communicating feelings, being aware of non-verbal cues, obtaining feedback, adapting styles, and engaging in meta-communication. The document also defines phonology, semantics, grammar, and pragmatics in language.
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This document discusses different types and classifications of communication. It covers interpersonal, intrapersonal, group, and mass communication classified by number of people involved. Verbal, non-verbal, and meta communication are classified by medium. Formal and informal communication are classified by organizational structure. Downward, upward, horizontal and diagonal communication are classified by direction of information flow. Oral and written communication are discussed as verbal modes. Non-verbal communication includes kinesics, haptics, proxemics, chronemics, silence, paralanguage and signs.
Verbal & non verbal communications
Verbal communication involves spoken or written words while non-verbal communication conveys meaning through facial expressions, gestures, eye contact, posture, and tone of voice. Non-verbal communication is as important as verbal communication in connecting with others and expressing one's true meaning. It is important to be aware that non-verbal cues and gestures can have different meanings across cultures and when combined with verbal communication, can change the entire interpretation of the message. Non-verbal communication provides additional context beyond the words and is more difficult to fake compared to verbal communication alone.
Communication+Skills
This document discusses various communication skills, including interpersonal communication, cross-cultural communication, and assertive communication. It defines communication and describes different types such as verbal and nonverbal communication. The document outlines objectives to introduce these skills and provides details on interpersonal communication skills, how to communicate across cultures, assertive rights and behaviors.
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Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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- 2. Interactions with people from different cultural backgrounds; a process of exchanging, negotiating, and mediating one's cultural differences through language, non-verbal gestures, and space relationships
- 4. Non Verbal Communication - refer to the gestures, facial expressions and other body movements.
- 5. Interpersonal communication takes place through a series of steps : Noise Sources ENVIRONMENT
- 6. Language is an abstract system of word meaning and symbols for all aspects of culture. It includes speech, written characters, numerals, symbols, and expressions of non- verbal communication. Paralanguage is the language of gestures, expressions and postures.
- 7. Barriers: Semantics Filtering of negative information Lack of credibility of sender Mixed signals Different frames of reference Value judgments Information overload Poor communication skills Overcoming Barriers: Clarify ideas before sending Motivate the receiver Discuss differences in frames of reference Foster informal communication Communicate feelings behind the facts Be aware of non verbal communication Obtain feedback Adapt to the other person’s communication style Engage in metacommunication
- 8. E-mail facilitates in many ways, including people in various parts of the world exchanging and sharing new information and knowledge. Blogging used by business to communicate with customers in a personal, direct manner and form a bond with them. Slide Presentations by Computers to develop one’s ability to prepare a slide presentation as well as find way to integrate speaking skills with technology. Telecommuting is an arrangement in which employees use computers to perform their regular work responsibilities at home or elsewhere.
- 9. Phonology refers to the system of sounds. Semantics is a study of a word meanings and word combination. Grammar refers to the structure of language through its morphology and syntax. Pragmatics is concerned rules for the use of appropriate language particular contexts.
- 10. Prepared by: Jenevie A. Clataro BSEd III- A