This document discusses digital transformation through application modernization, DevOps, and cloud migration. It outlines a digital transformation roadmap including assessing maturity, analyzing gaps, and implementing a plan. The SMAC model of social, mobile, analytics, and cloud is presented as an approach to improve customer engagement. Application modernization, DevOps benefits like faster delivery and quality, and cloud migration benefits like flexibility and cost effectiveness are also summarized. The conclusion emphasizes that digital transformation is necessary for organizations to successfully enhance customer experience in today's digital world.
Why, When and How Do I Start a Digital Transformation?Acquia
Presented at Acquia Engage APAC by Brittany Fox, Marketing Campaign Strategist, Deloitte.
Every organisation undergoing a marketing transformation has a starting point, with the difference only being the product of internal capability and maturity. At Deloitte, we take our clients from their starting point to being ready for whatever the next innovation is. This is the only real mechanism enterprises can implement for the future.
Digital transformation sweet spot: Business operationsMarcel Santilli
Learn more: https://insights.hpe.com
Your enterprise can digitally transform by gaining insights from your data to improve the experience for your customers.
Enterprises need to make over all aspects of their business, because today’s customers expect frictionless experiences — and because new competitors launched with the latest technologies can change and respond to customers faster than mature companies.
Start with the fact that your enterprise has valuable assets that start-ups don’t — your customers. Fostering loyalty among these customers requires improving their interaction with not only your products and services, but also sales, billing, support and shipping operations. Successful companies count on digital technologies to transform the total customer experience. As consumers, we’ve come to expect digitally enabled products as the new normal. But what’s the next step for your enterprise? Find ways to translate into their business lives what people love and expect as consumers.
Enterprises can learn from the digital leaders who look for ways that apps and data can be added to products to create new value over time. Digital leaders use what they learn from the data to reshape core operations to drive the enterprise forward. What’s considered a core operation varies from industry to industry, but the common characteristic is that core operations make up a sizable portion of the enterprise budget. Gaining even a modest amount of efficiency through digital transformation can significantly impact the bottom line. Data also can be used to predict mechanical failure and to schedule preventive maintenance to avoid business disruptions.
Digital transformation begins with data. So how can your enterprise gain insights from your data to improve the experience for your customers?
Digital Transformation: What it is and how to get thereEconsultancy
Digital Transformation: What it is and how to get there.
Authored by Econsultancy CEO Ashley Friedlein, this presentation on the topic of 'Digital Transformation', is broken down into six sections covering:
1. Digital Transformation - what it is and recent data and research on the topic
2. Strategy - what a digital strategy should include
3. Technology - the challenges of technology and the skills gap
4. People - looking at organisational structure, culture, roles & responsibilities, environment recquired
5. Process - how to address the speed, innovation and agility required
6. Business Transformation - how digital transformation is actually business transformation
Why, When and How Do I Start a Digital Transformation?Acquia
Presented at Acquia Engage APAC by Brittany Fox, Marketing Campaign Strategist, Deloitte.
Every organisation undergoing a marketing transformation has a starting point, with the difference only being the product of internal capability and maturity. At Deloitte, we take our clients from their starting point to being ready for whatever the next innovation is. This is the only real mechanism enterprises can implement for the future.
Digital transformation sweet spot: Business operationsMarcel Santilli
Learn more: https://insights.hpe.com
Your enterprise can digitally transform by gaining insights from your data to improve the experience for your customers.
Enterprises need to make over all aspects of their business, because today’s customers expect frictionless experiences — and because new competitors launched with the latest technologies can change and respond to customers faster than mature companies.
Start with the fact that your enterprise has valuable assets that start-ups don’t — your customers. Fostering loyalty among these customers requires improving their interaction with not only your products and services, but also sales, billing, support and shipping operations. Successful companies count on digital technologies to transform the total customer experience. As consumers, we’ve come to expect digitally enabled products as the new normal. But what’s the next step for your enterprise? Find ways to translate into their business lives what people love and expect as consumers.
Enterprises can learn from the digital leaders who look for ways that apps and data can be added to products to create new value over time. Digital leaders use what they learn from the data to reshape core operations to drive the enterprise forward. What’s considered a core operation varies from industry to industry, but the common characteristic is that core operations make up a sizable portion of the enterprise budget. Gaining even a modest amount of efficiency through digital transformation can significantly impact the bottom line. Data also can be used to predict mechanical failure and to schedule preventive maintenance to avoid business disruptions.
Digital transformation begins with data. So how can your enterprise gain insights from your data to improve the experience for your customers?
Digital Transformation: What it is and how to get thereEconsultancy
Digital Transformation: What it is and how to get there.
Authored by Econsultancy CEO Ashley Friedlein, this presentation on the topic of 'Digital Transformation', is broken down into six sections covering:
1. Digital Transformation - what it is and recent data and research on the topic
2. Strategy - what a digital strategy should include
3. Technology - the challenges of technology and the skills gap
4. People - looking at organisational structure, culture, roles & responsibilities, environment recquired
5. Process - how to address the speed, innovation and agility required
6. Business Transformation - how digital transformation is actually business transformation
Understanding digital transformation involves understanding the DNA of your company, your employees, and your customers to identify the best way to deliver value and increase organisations' positive impact on revenue, employee retention, and customer experience.
This requires a change management approach and to look at 5 key pillars:
1. The Business model
2. The Operational model
3. Leadership & Capability
4. Customer Experience
5. Technology
Our world’s digital landscape is evolving faster than ever before, the only constant is change and most enterprises are struggling to adapt. In this webinar, we deep dive into Digital Transformation – the business strategy that can unlock new, better and bigger growth opportunities for your company.
Digital Transformation From Strategy To ImplementationScopernia
Creating a digital transformation strategy is one thing but how do you put the insights and plans into practice. This presentation deals with vision, strategy, roadmap, governance, leadership, channel hacking, start-up-thinking and many more issues.
To successfully react to windows of opportunity, regardless of the focus — innovation, growth, culture, cost structure, technology — a new methodology of change leadership is required.
7 Step Guidance toward a successful Digital Transformation
( Step1) Create a sense of urgency
-- Help others feel a gut-level determination to move and win, now
( Step 2) Create a guiding coalition
-- Putting together a group with enough power to lead the change
( Step 3) Developing a change digital vision
-- Clarify how the future will be different from the past
( Step 4) Communicating the digital vision for buy-in
-- Ensuring that as many people as possible understand and accept the vision
( Step 5) Empowering-Broad Based Actions
-- Removing as many barriers as possible and unleashing people to do their best work
( Step 6) Generating short term wins
-- Creating visible, unambiguous success as soon as possible
( Step 7) Don't let up
-- In a successful major change initiative, by step 7 you will begin to see:
( Step 8) Make it stick
-- Anchoring new approaches in the culture for sustained change
Profit and market value is migrating away from hardware, but few product companies are prepared and executing the required digital transformation. High tech companies need to invest in digital growth strategies, reinvigorate business models and create new revenue streams. Find out how to harness disruption to grow your business.
The essential elements of a digital transformation strategyMarcel Santilli
Learn more: https://insights.hpe.com
Enterprises can survive digital disruption as well as grow revenue, improve profitability and increase market valuation — if they start rethinking what they do.
Digital transformation. It’s the use of technology to create a better customer experience, improve products and services, and increase the effectiveness of business operations. But it really means what your enterprise must do to adapt and thrive.
Today’s smaller, emerging companies are born digital. They can — and do — change quickly to answer consumer demand or a competitive offering. Larger, mature enterprises must start with a shift in strategy, because all industries will be changed or already have been changed by digital transformation. Many, like news media and publishers, music, video and retail have been or significantly disrupted. Up next: financial services, healthcare manufacturing, insurance, legal, education, utilities and energy. The good news? No industry has been or will be completely upended.
The first step is to recognize that disruption does not have to be a mass-extinction event. Enterprises can survive as well as grow revenue, improve profitability and increase market valuation. Here’s how to start rethinking what you do.
Digital Business Transformation | Strategy + Executionfeature[23]
Speed of innovation and certainty of your digital technology strategy is your new IP.
Market leading brands know they are competing in the 3rd Industrial Revolution – The Software Economy – and they will live or die by their digital adoption. Companies mature in digital business transformation are outperforming, making more money, and are more profitable than their peers.
These Digital Leaders are proactively transforming their business models and leading their segments through the frenetic pace of social, mobile, analytics, cloud, and the Internet of Everything. Unfortunately, digital is still shrouded in confusion, viewed as a cost center, and punished with inadequate funding.
How do you transform modern businesses at scale by creating technology-based capabilities, products, services, and business outcomes that delivers your authentic brand promise?
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a collection of PowerPoint diagrams and templates used to convey 20 different digital transformation frameworks and models.
INCLUDED FRAMEWORKS/MODELS:
1. Ten Guiding Principles of Digital Transformation
2. The BCG Strategy Palette
3. Digital Value Chain Model
4. Four Levels of Digital Maturity
5. Customer Experience Matrix
6. Design Thinking Framework
7. Business Model Canvas
8. Customer Journey Map
9. OECD Digital Government Transformation Framework
10. Accenture's Nonstop Customer Experience Model
11. MIT's Digital Transformation Framework
12. McKinsey's Digital Transformation Framework
13. Capgemini's Digital Transformation Framework
14. DXC Technology's Digital Transformation Framework
15. Gartner's Digital Transformation Framework
16. Cognizant's Digital Transformation Framework
17. PwC's Digital Transformation Framework
18. Ionolgy's Digital Transformation Framework
19. Accenture's Digital Business Strategy Framework
20. Deloitte's Digital Industrial Transformation Framework
What is Digital transformation?
Far too often digital transformation is confused with Digitalization or with Digitization with a key focus on technologies or platform. But Digital transformation is not about technologies: it's about transforming the whole prganisation through a system thinking approach and it's about rethinking operational models, business models, processes, and policies, taking people, both employees and customers at the core of the process.
Because the goal of any digital transformation is to increase value creation for the business through digitally enhanced processes that increase internal efficiency and overall customer and employee satisfaction.
Digital transformation is en emergent need in today's post-industrial society: we moved fast from an industrial to a post-industrial era, however operational models and management practices haven't evolved fast enough.
For this reason, many organisations prefer to think of Digital transformation as the adoption of digital technologies on the top of mainly inefficient and obsolete operational models, rather than facing a true in depth transformation that begins with understanding the current culture, the customers, and the overall business.
These slides, were presented to students from IIM (india) at ESPC London on July 27th 2017 with the goal to provide tomorrow's digital leaders a broad vision of what is digital transformation by looking at what and the reasons why change is happening in the business world, define Digital transformation and its dimensions through the lenses of an Experience economy and a post-industrial era. The presentation also presents the Competing Value Framework as a key tool to start understanding organsation's culture and define a digital transformation roadmap and strategy.
Author mentioned (and inspirers):
- Daniel Bell (the post-industrial society)
- Joe Pine (Experience Economy
- The ClueTrain Manifesto
- Quinn and Cameron's Competing design framework
- Brian Solis
- Nichola Negroponte
Digital technology is everywhere. As a consequence, companies need fully embrace the digital transformation. To succeed, it is no longer sufficient to optimize front offices and increase customer experience by using digital. Instead, companies need a solid enterprise-wide transformation to reap the full potential of digital. We team up with clients to explore and define a digital strategy and road map to this end, thereby also creating a kick starter for change.
What is Digital Transformation? What are the friction points and the mental challenge? How is the mindset around disruption managed and what is Manchester Metropolitan University doing about this?
A Framework for Digital Business TransformationCognizant
By embracing Code Halo thinking and a programmatic approach to business process change, organizations can better engage with customers and deliver mass-customized products and services that drive differentiation and outperformance.
Workshop digital transformation strategy digital road-map trainingMiodrag Kostic, CMC
Presentation "Digital transformation strategy workshop" Interactive training course on how to create digital strategy and digital road map for digital transformation?
Miodrag Kostic, CMC, CDC
Certified digital transformation expert - consultant
http://www.businessknowledge.biz/
http://www.miodragkostic.com/
MSP Industry Brief - From Break / Fix to Recurring Revenue Madeline Titcomb
This industry brief highlights the industry and technology trends impacting MSPs now and in the future. It highlights ways for MSPs to take advantage of the cloud to create new revenue streams, address customer needs, and grow recurring
revenue for greater profitability and less volatility.
Understanding digital transformation involves understanding the DNA of your company, your employees, and your customers to identify the best way to deliver value and increase organisations' positive impact on revenue, employee retention, and customer experience.
This requires a change management approach and to look at 5 key pillars:
1. The Business model
2. The Operational model
3. Leadership & Capability
4. Customer Experience
5. Technology
Our world’s digital landscape is evolving faster than ever before, the only constant is change and most enterprises are struggling to adapt. In this webinar, we deep dive into Digital Transformation – the business strategy that can unlock new, better and bigger growth opportunities for your company.
Digital Transformation From Strategy To ImplementationScopernia
Creating a digital transformation strategy is one thing but how do you put the insights and plans into practice. This presentation deals with vision, strategy, roadmap, governance, leadership, channel hacking, start-up-thinking and many more issues.
To successfully react to windows of opportunity, regardless of the focus — innovation, growth, culture, cost structure, technology — a new methodology of change leadership is required.
7 Step Guidance toward a successful Digital Transformation
( Step1) Create a sense of urgency
-- Help others feel a gut-level determination to move and win, now
( Step 2) Create a guiding coalition
-- Putting together a group with enough power to lead the change
( Step 3) Developing a change digital vision
-- Clarify how the future will be different from the past
( Step 4) Communicating the digital vision for buy-in
-- Ensuring that as many people as possible understand and accept the vision
( Step 5) Empowering-Broad Based Actions
-- Removing as many barriers as possible and unleashing people to do their best work
( Step 6) Generating short term wins
-- Creating visible, unambiguous success as soon as possible
( Step 7) Don't let up
-- In a successful major change initiative, by step 7 you will begin to see:
( Step 8) Make it stick
-- Anchoring new approaches in the culture for sustained change
Profit and market value is migrating away from hardware, but few product companies are prepared and executing the required digital transformation. High tech companies need to invest in digital growth strategies, reinvigorate business models and create new revenue streams. Find out how to harness disruption to grow your business.
The essential elements of a digital transformation strategyMarcel Santilli
Learn more: https://insights.hpe.com
Enterprises can survive digital disruption as well as grow revenue, improve profitability and increase market valuation — if they start rethinking what they do.
Digital transformation. It’s the use of technology to create a better customer experience, improve products and services, and increase the effectiveness of business operations. But it really means what your enterprise must do to adapt and thrive.
Today’s smaller, emerging companies are born digital. They can — and do — change quickly to answer consumer demand or a competitive offering. Larger, mature enterprises must start with a shift in strategy, because all industries will be changed or already have been changed by digital transformation. Many, like news media and publishers, music, video and retail have been or significantly disrupted. Up next: financial services, healthcare manufacturing, insurance, legal, education, utilities and energy. The good news? No industry has been or will be completely upended.
The first step is to recognize that disruption does not have to be a mass-extinction event. Enterprises can survive as well as grow revenue, improve profitability and increase market valuation. Here’s how to start rethinking what you do.
Digital Business Transformation | Strategy + Executionfeature[23]
Speed of innovation and certainty of your digital technology strategy is your new IP.
Market leading brands know they are competing in the 3rd Industrial Revolution – The Software Economy – and they will live or die by their digital adoption. Companies mature in digital business transformation are outperforming, making more money, and are more profitable than their peers.
These Digital Leaders are proactively transforming their business models and leading their segments through the frenetic pace of social, mobile, analytics, cloud, and the Internet of Everything. Unfortunately, digital is still shrouded in confusion, viewed as a cost center, and punished with inadequate funding.
How do you transform modern businesses at scale by creating technology-based capabilities, products, services, and business outcomes that delivers your authentic brand promise?
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a collection of PowerPoint diagrams and templates used to convey 20 different digital transformation frameworks and models.
INCLUDED FRAMEWORKS/MODELS:
1. Ten Guiding Principles of Digital Transformation
2. The BCG Strategy Palette
3. Digital Value Chain Model
4. Four Levels of Digital Maturity
5. Customer Experience Matrix
6. Design Thinking Framework
7. Business Model Canvas
8. Customer Journey Map
9. OECD Digital Government Transformation Framework
10. Accenture's Nonstop Customer Experience Model
11. MIT's Digital Transformation Framework
12. McKinsey's Digital Transformation Framework
13. Capgemini's Digital Transformation Framework
14. DXC Technology's Digital Transformation Framework
15. Gartner's Digital Transformation Framework
16. Cognizant's Digital Transformation Framework
17. PwC's Digital Transformation Framework
18. Ionolgy's Digital Transformation Framework
19. Accenture's Digital Business Strategy Framework
20. Deloitte's Digital Industrial Transformation Framework
What is Digital transformation?
Far too often digital transformation is confused with Digitalization or with Digitization with a key focus on technologies or platform. But Digital transformation is not about technologies: it's about transforming the whole prganisation through a system thinking approach and it's about rethinking operational models, business models, processes, and policies, taking people, both employees and customers at the core of the process.
Because the goal of any digital transformation is to increase value creation for the business through digitally enhanced processes that increase internal efficiency and overall customer and employee satisfaction.
Digital transformation is en emergent need in today's post-industrial society: we moved fast from an industrial to a post-industrial era, however operational models and management practices haven't evolved fast enough.
For this reason, many organisations prefer to think of Digital transformation as the adoption of digital technologies on the top of mainly inefficient and obsolete operational models, rather than facing a true in depth transformation that begins with understanding the current culture, the customers, and the overall business.
These slides, were presented to students from IIM (india) at ESPC London on July 27th 2017 with the goal to provide tomorrow's digital leaders a broad vision of what is digital transformation by looking at what and the reasons why change is happening in the business world, define Digital transformation and its dimensions through the lenses of an Experience economy and a post-industrial era. The presentation also presents the Competing Value Framework as a key tool to start understanding organsation's culture and define a digital transformation roadmap and strategy.
Author mentioned (and inspirers):
- Daniel Bell (the post-industrial society)
- Joe Pine (Experience Economy
- The ClueTrain Manifesto
- Quinn and Cameron's Competing design framework
- Brian Solis
- Nichola Negroponte
Digital technology is everywhere. As a consequence, companies need fully embrace the digital transformation. To succeed, it is no longer sufficient to optimize front offices and increase customer experience by using digital. Instead, companies need a solid enterprise-wide transformation to reap the full potential of digital. We team up with clients to explore and define a digital strategy and road map to this end, thereby also creating a kick starter for change.
What is Digital Transformation? What are the friction points and the mental challenge? How is the mindset around disruption managed and what is Manchester Metropolitan University doing about this?
A Framework for Digital Business TransformationCognizant
By embracing Code Halo thinking and a programmatic approach to business process change, organizations can better engage with customers and deliver mass-customized products and services that drive differentiation and outperformance.
Workshop digital transformation strategy digital road-map trainingMiodrag Kostic, CMC
Presentation "Digital transformation strategy workshop" Interactive training course on how to create digital strategy and digital road map for digital transformation?
Miodrag Kostic, CMC, CDC
Certified digital transformation expert - consultant
http://www.businessknowledge.biz/
http://www.miodragkostic.com/
MSP Industry Brief - From Break / Fix to Recurring Revenue Madeline Titcomb
This industry brief highlights the industry and technology trends impacting MSPs now and in the future. It highlights ways for MSPs to take advantage of the cloud to create new revenue streams, address customer needs, and grow recurring
revenue for greater profitability and less volatility.
Cloud technology is no longer a new player in the market,
but it’s a mature and integral part of the IT landscape and a
key parameter in driving business growth. It is an
indispensable topic among CXOs. A research by Fraedon has
found that almost half of the banks find their legacy
systems to be the biggest hindrance in their growth.
Digital Transformation Requires a "Subscriber-First" ApproachBrian Metzger
Communications service providers (CSPs) are under intense competitive pressure to increase revenues and strengthen subscriber loyalty in markets around the globe. In order to thrive in this environment where over-the-top (OTT) players and other providers have utilized CSP networks to deliver innovative services, CSPs are now primed and ready to undergo digital transformation and develop new digital products and services that enhance the digital lifestyle of their subscribers.
Extensible DNS-based platforms and subscriber-centric applications are key enablers of digital transformation. They offer a more complete view of the customer and provide greater service agility to put subscribers in control of their own digital experiences. Once considered to simply be the “phone book” of the internet, the domain name system (DNS) has moved beyond the realm of passive internet look-up functionality and is now at the heart of digital transformation.
Next Gen ADM: The future of application services. IBM
Rapid technology advances are driving higher expectations around speed, efficiency and resilience. Expectations for how technology should help meet business goals are rising. To meet increasing expectations around agility, time to value and cost optimization, Businesses are seeking new ways to manage apps. Born-digital companies are setting new standards for speed, efficiency and resilience. We will discuss how companies can optimize the core, unlock legacy and unleash digital to thrive in the new normal.
CIO's implanting digital transformation strategies are facing increasing challenges on how to migrate security integrated hybrid technologies. Find out here the future of Future Networks today
Revolutionizing CX_ How Digital Testing Leads the Way in Digital Transformati...kalichargn70th171
The digital transformation landscape has become a key topic of discussion
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resulted in a shift in the traditional way of working, presenting new challenges
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What are the best digital transformation tools for your business?learntransformation0
These tools, whether they be cloud computing services, data analytics platforms, or collaboration tools, serve as the cornerstone upon which the basis of an organisation that has undergone a digital transformation is created.
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Join our webinar to learn how BMC enables enterprise customers to transform their organization to a digital DevOps model. In this webinar, NICE InContact will share their story of transforming from a physical data center to a hybrid environment, including data center and cloud infrastructure. They'll talk about strategies, challenges, best practices, and navigating an acquisition. Learn how NICE InContact improved service management and capacity management as well as resolution time for incidents using BMC TrueSight and AWS DevOps solutions. Join us to learn from a peer in the enterprise space to help you plan your own IT infrastructure transformation.
It’s important to establish and measure parameters for return on investment (ROI) on Cloud Computing initiatives. By analyzing the advantages of Cloud Computing since the beginning, IT personnel can show potential returns to the top executives and encourage them to get their buy-in towards cloud programs. For more info visit here http://www.intelligentia.co.in/services-cloud-computing/.
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Digital transformation presentation
1. Digital Transformation
Improving Customer Engagement using Application
Modernization, DevOps and Cloud Transformation
Asim Ali https://www.linkedin.com/in/asimali1973
3/13/2017 By Asim Ali 1
2. Agenda
• Digital transformation and its benefits
• Digital Transformation Roadmap
• SMAC Model
• Application Modernization
• DevOps Transformation
• Cloud Migration
• Conclusion
• Q/A session
3/13/2017 By Asim Ali 2
3. Digital Transformation and its Benefits
Digital transformation is the profound and
accelerating transformation of business
activities, processes, competencies and
models to fully leverage the changes and
opportunities of digital technologies and
their impact across society in a strategic
and prioritized way, with present and future
shifts in mind.
Digital transformation through SMAC
(Social, Mobile, Analytics and Cloud) gives
businesses significant advantage over the
competition in winning the battle for the
future
3/13/2017 By Asim Ali 3
4. Digital Transformation Roadmap
• Maturity Assessment
• Gap Analysis, Roadmap & Implementation Plan
• Digitization Approach
• SMAC Business Model to improve customer Engagement
• Modernize existing applications
• Build new applications as part of business innovation
• Implement Agile Culture – DevOps Transformation
• Scrum Development
• Continuous Delivery through E2E Automation
• Cloud Migration
3/13/2017 By Asim Ali 4
5. SMAC – Approach & its Benefits
• Social media (Twitter, Facebook, LinkedIn, etc.) enable
organizations to engage with their customers informally and
acquire insights about their likes, dislikes, habits and physical
whereabouts, enabling banks to deliver more targeted
messages and provide individual support, ultimately boosting
customer loyalty.
• Mobile channel allows customers to engage in transactions
anywhere, anytime, increasing convenience for them while
also providing insights into customers’ on-the-go habits and
preferences which help
• Applying data analytics technology to analyze the data
gathered from customers’ social and mobile behavior enables
organizations to gain a more granular understanding of their
customers’ preferences and serve customers based on these
insights;
• Cloud technology provides the platform and infrastructure to
deliver customized technology and services in real time.
Leveraging cloud technology allows organizations to collect
and deliver data anywhere, anytime, at a global scale, while
dramatically transforming fixed costs into variable ones.
3/13/2017 By Asim Ali 5
6. SMAC - Improving Customer Engagement 1/3
• Identify and understand customers
• Identity-driven touchpoints are designed to identify and understand who the prospect or customer is. Data points
include, but are not limited to, demographics (e.g., age, gender, occupation, income), psychographics (e.g., values,
attitudes, lifestyles), behavioral attributes (e.g., frequency of purchase preferred contact/transaction channels) and
value-based attributes (e.g., actual or potential revenues, costs of maintaining relationships, servicing).
• Deliver value through Omni-channel
• Digitally enabled customer touchpoints include mobile web, mobile apps, text messaging, live chat, online customer
communities, live videoconferencing, and self-service portals. These digital channels address the customer need for
convenience.
3/13/2017 By Asim Ali 6
7. SMAC - Improving Customer Engagement 2/3
• Improving Customer Responsiveness & Convenience
• 77% of U.S. online adults say that valuing their time is the most important thing a company can do to provide them
with a good experience. Whether it is an Frequently Asked Question (FAQ) section that provides instant answers to
basic questions or a live chat feature that addresses the long waiting times, today’s consumers expect to receive
instant answers and fast issue resolution. Better customer response will result in customer satisfaction.
• Companies that help consumers simplify the purchase journey have customers who are 86% more likely to purchase
their products and 115% more likely to recommend their brand to others. High effort levels are viewed by customers
as a significant barrier to a healthy business relationship.
• Source: IBM Eco-consultancy study
3/13/2017 By Asim Ali 7
8. SMAC - Improving Customer Engagement 3/3
• Delivering through Personalization
• By developing a progressive “build-up” of their customers’ profiles that starts long before shoppers make a purchase
decision, companies are better able to customize the customer experience. Consumers are acknowledging that
businesses can influence shopping behaviors by delivering relevant messaging and making shopping experiences
more personal. Personalization plays a key role in their purchasing decisions and improve sales. In exchange for
personalized offers and services, consumers seems willing to share personal information, provided they have control
over it.
3/13/2017 By Asim Ali 8
9. Application Modernization Techniques
As part of the digital transformation strategy,
all existing applications need to be digitized.
Enterprise wide application portfolio
analysis should be performed to implement
shared services by identifying and
consolidating any duplicate applications and
services used by different departments.
The objective is to enable all the applications
to communicate with each other as well as
with the web.
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10. DevOps Transformation - Benefits
Faster Time to Market
“Rapid deployment of new
features”
Revenue increase
“Cost reduction across IT
delivery”
Better Quality
“Reduce production incidents”
High Throughput
“Efficiency of scale”
Organizations can bring solutions to market more quickly
New feature deployment time can be reduced from months and week
to days and hours.
Implementing agile techniques such as scrum development and test
automation will reduce development cost
Rapid releasing of good code can unlock market value and raise
revenue – beating back competitors who are swarming after the
same customers.
Leveraging automation throughout the continuous delivery pipeline
will reduce errors caused by manual human interventions
Left shift of quality assurance activities will assure that defects are
uncovered and resolved before application deployment to production
Improved efficiency through continuous integration, continuous
deployment, continuous testing and continuous monitoring
Teams are more productive, increased customer satisfaction through
better usability
Benefits Details
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11. Cloud Migration - Benefits
Speed & Flexibility
“Up and running in no time”
Scalability
“Allows easy increase /
decrease”
End-To-End
“Interconnect Systems and
3rd Parties”
Cost-Effectiveness
“More Affordable”
Up and running faster no equipment ordering and installation lead
times
On-demand provisioning of configured images (not bare metal)
within minutes
Provision new applications into the architecture quickly
Use only what you need, adjust up / down to meet the needs,
changes applied rapidly
Site to Site VPN created as the “Tunnel” among systems and 3rd
Parties
Back-up image available as a secondary site in event of a disaster
Easy transaction syncing across systems
Ability to move expenses from Capex to Opex as needed
Cheaper to outsource than do it in house
Focus on business value activities by letting us maintain and manage
the environment
Benefits Details
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12. Conclusion
Digital disruption is already taking place in all services sector and
the rapid speed of the changes that are occurring is likely to
increase further in the near future.
Without integrated devices and social technologies, it will be
difficult for businesses to encourage organization-wide
collaboration and efficiency should legacy tools be retained
Digital transformation has now become a pressing necessity
rather than an option for an organization to be successful
through enhanced customer experience.
Businesses must design and execute rapidly while staying flexible
and open to continuous feedback from customers and users
because companies who understood what customers want from
their omni-channel journey, and provide a personalized
customer experience became successful today.
Questions?
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