SlideShare a Scribd company logo
Artificial Intelligence in Business
An Architect’s Viewpoint
CWIN San Francisco
Michael Martin
December 7, 2017
Education
Michael C Martin
Enterprise Architect
BS Computer Science
Experience
• Capgemini
• IBM
• Apple
• GE
• Coca-Cola
• DCA / Attachmate
Fun Facts
• Outgrew Height Requirements for
Airforce ROTC Scholarship
• Started work for IBM at 19
• Been involved with IT since 1980
• Love solving puzzles and putting
processes and systems in place that
make a difference
Projects
• Ecommerce (QVC, Macys.com,
NBA.com)
• Content (DC Comics, Coca-Cola)
• Infrastructure (Michael Kors)
• Mobile (Quintiles, Cox
Communications, Kohls.com, Coca-
Cola)
CWIN17 san francisco-ai implementation-pub
Dimensions of Artificial Intelligence
10. Cognition
8. Deep
learning
9. Image
analysis
6. Knowledge engineering
7. Natural language
generation
5. Machine
learning
1. Robotics
2. Sensory
perception
3. Speech recognition
4. Natural
language
processing
Artificial
Intelligence
Dimensions of Artificial Intelligence
10. Cognition
8. Deep
learning
9. Image
analysis
6. Knowledge engineering
7. Natural language
generation
5. Machine
learning
1. Robotics
2. Sensory
perception
3. Speech recognition
4. Natural
language
processing
Artificial
Intelligence
ConverseSee
Predict
Discover
Move
Converse
Interesting Intersections
Data:
• Prior:
• Siloed content
• Structured Content
• Linear processes
• Recent:
• Data warehouses
• Data “Lakes”
• More opportunities to collect content
• Now:
• Unstructured Content
• Streaming content
• Constantly moving content
• Opportunities for cross collaboration
Interesting Intersections
Infrastructure:
• Prior:
• Internal Systems
• Siloed Systems
• Lack of integration or alignment
• Recent:
• Integration busses / Web Services
• “Master Data Management”
• Now:
• Robust Cloud deployment tools
• On-demand infrastructures
• Federated environments
Data
Infrastructure
Interesting Intersections
Tools and Platforms:
• Prior:
• Intra-system reporting tools
• Summary reports
• Green bar paper
• Recent:
• Business Intelligence Systems
• Dashboards / KPI’s
• Structured Data tooling
• Departmental ad-hoc query tools
• Now:
• “executive ready” BI tools
• Unstructured data tools
• External Systems data aggregators
• API services and contracts
Data
Infrastructure Tools
Interesting Intersections
Data
Infrastructure Tools
AI
Tools and Platforms:
• Prior:
• Intra-system reporting tools
• Summary reports
• Green bar paper
• Recent:
• Business Intelligence Systems
• Dashboards / KPI’s
• Structured Data tooling
• Departmental ad-hoc query tools
• Now:
• “executive ready” BI tools
• Unstructured data tools
• External Systems data aggregators
• API services and contracts
AI and the Diffusion of Innovation Curve
Source: Wikipedia - Rogers Everett - Based on Rogers, E. (1962) Diffusion of innovations. Free Press, London, NY, USA. /
https://en.wikipedia.org/wiki/Diffusion_of_innovations
The Five Senses of Artificial Intelligence
Source: Capgemini, “The five senses of Artificial Intelligence: Christopher Stancombe”, May 2017
AI and Business Value
Effectiveness
Model
Innovation
Model
Efficiency
Model
Expert
Model
Data
Complexity
Work
Complexity
Automate
Augment
Examples where AI can assist
Legal Research Medical Research Fraud Detection
ComplianceCustomer SupportSocial Media
Systems Operation
Safety and
Surveillance
Expert Systems
Processes where data is looked at in real time over a stream of content,
structured data, or non-structured data.
How the AI projects start …
Source: http://dilbert.com/strip/2016-06-20
EDIT 2017 12 12
Image removed in consideration of licensing terms. Please refer to the URL
below for the referred to image
Thinking through the AI problem
What are the bodies of content that I can use to help
combine to come up with for analysis?
Content
Context
Sentiment
Intent
What is the domain that the information relates to?
What lens should the information be viewed? Are there
external influences to take into account?
What is the desired outcome / hypothesis that we can
validate by doing analysis?
AI Implementation Roadmap
Identify
Information
Clusters
Derive
Hypothesis
Train Systems
on Intent and
Sentiment
Create
Model
Apply
Model
Measure /
Evaluate /
Adjust
Apply outcomes to
improved and
Redesigned business
process flows
AI Reference Architecture – Logical View
Big Data
Store
Data
Transformation
Analytical
Processing
Storage and
Integration
Production
Systems
Extract
Transactions
Campaign +
Inbound Xactions
Customer Product
Master
Unstructured
Data
Access Data
Transform
Learning
Scoring
Mining
Modeling / Inputs
Results Store
Integration
Queries /
Analytics
Post Processing
Systems of
Consumption
API Contracts
Web / Mobile /
Dashboards
CRM / Customer
Experience
Curation /
Modeling /
Queries
Business
Intelligence
Logical view of AI systems hosted on Amazon Servers
Microsoft Provided Algorithm Cheat Sheet
Source : https://docs.microsoft.com/en-us/azure/machine-learning/studio/algorithm-cheat-sheet
Capgemini Smart Analytics™ Platform
Rapid prototyping of Cognitive and other AI use cases behind your firewall
To enable better
social customer
service
To proactively
provide information
of prospect to
financial advisors
To enable predictive
intelligence to
customer data
To provide
relevant next
best offers
To analyze voice
of customer in
near to real
time
To enable
location
based
offering
Connecting
all customer
touchpoints
https://www.capgemini.com/insights-data/smart-platform-delivering-insights-for-your-business
IBM Watson plugin for Wordpress – Sentiment
analysis
Source: https://thecustomizewindows.com/2017/06/wordpress-plugin-to-analyze-post-emotion-with-ai-ibm-watson/
Macy's tests artificial intelligence as a way to
improve sales
Source : http://www.latimes.com/business/la-fi-agenda-macys-20160725-snap-story.html
Many potential tools exist now
Source: https://www.how2shout.com/tools/opensource-tools-for-artificial-intelligence-ai.html
Open Source Solution Candidates
Caffe – ( http://caffe.berkeleyvision.org/ )
TensorFlow – ( https://www.tensorflow.org/ )
DeepLearning4J – ( http://deeplearning4j.org/ )
H20.ai – ( https://www.h2o.ai/ )
Mlib – ( http://spark.apache.org/mllib/ )
Mahout – ( http://mahout.apache.org/ )
Distributed Machine Learning Toolkit – ( http://www.dmtk.io/ )
NuPIC – ( http://numenta.com/ )
OpenNN – (http://www.opennn.net/ )
Oryx 2 – (http://oryx.io/ )
AT&T Acumos – (https://www.acumos.org/ )
Microsoft CNTK –
(https://www.microsoft.com/en-us/cognitive-
toolkit/ )
Interesting Directions and Non-Functional
Perspectives
Distributed Machine
Learning
Privacy, Ownership,
Nexus of Data
Federation, Licensing,
Partnerships
Curation, Ownership
Increasing Public Awareness
à Regulation?
Lifecycle Management,
Financial Commitment
Do not underestimate
resources/time to manage (find,
source, clean, govern) datasets for
AI projects
AI projects will require a culture change,
and sometimes real surprises. Driving the
corresponding transformation will require
high level of sponsorship and
willpower to drive change.
Communicate and educate
at each step taken during the
project.
You need to build trust with
the machine!
The AI era is now!
AI is a disruption factor. It is also
a learning curve. The sooner you
get on it, the better you can
manage your own destiny as a
business.
A successful AI project can
only be built with an
integrated Business/IT
team. The best use cases are
problems that sometimes
exist since forever, but never
found a real answer.
… but data & AI techniques are
only means to an end, not the end
itself!
Think Big, Start Small : 80 % of our AI projects show relevant
and actionable results in 3 months
Closing thoughts from the Architect
PRO:
• Potential to realize underused data,
provide a competitive edge in your
market
• Opportunities for those who embrace
and help derive business value from
new processes
CON:
• High probability that there will need to be
changes in your processes and systems to
accommodate new information flows and
analysis opportunities.
• Some jobs may be affected more than
others
Watch:
Learn:
Unless your business is in the business of AI / ML (startup, moonshot program), hang
back a little to see how the tools and processes will mature over the next few years.
However, you should keep a close eye on this, possibly run some pilot projects to
have a short term goal in mind and to see what opportunities there are to integrate
this into your systems — this is not a question of if — it’s a question of when this will
be commonplace and table stakes.
Capgemini: AI – The successful Implementers Toolkit
https://www.capgemini.com/consulting/resources/ai-the-successful-implementers-
toolkit/
IBM Watson: Everything You Ever Wanted to Know
https://www.fool.com/investing/2017/08/30/ibm-watson-everything-you-ever-wanted-
to-know.aspx
Resources
A global leader in consulting, technology services and digital transformation,
Capgemini is at the forefront of innovation to address the entire breadth of clients’
opportunities in the evolving world of cloud, digital and platforms. Building on its
strong 50-year heritage and deep industry-specific expertise, Capgemini enables
organizations to realize their business ambitions through an array of services from
strategy to operations. Capgemini is driven by the conviction that the business
value of technology comes from and through people. It is a multicultural company
of 200,000 team members in over 40 countries. The Group reported 2016 global
revenues of EUR 12.5 billion.
About Capgemini
Learn more about us at
www.capgemini.com
This message contains information that may be privileged or confidential and is
the property of the Capgemini Group.
Copyright © 2017 Capgemini. All rights reserved.
People matter, results count.

More Related Content

What's hot

Best Practices in Implementing Social and Mobile CX for Utilities
Best Practices in Implementing Social and Mobile CX for UtilitiesBest Practices in Implementing Social and Mobile CX for Utilities
Best Practices in Implementing Social and Mobile CX for Utilities
Capgemini
 
Big Data - A Real Life Revolution
Big Data - A Real Life RevolutionBig Data - A Real Life Revolution
Big Data - A Real Life Revolution
Capgemini
 
Wikibon predictions 2017 3.0
Wikibon predictions 2017 3.0Wikibon predictions 2017 3.0
Wikibon predictions 2017 3.0
plburris
 
Beyond Headsets: The Rise of Augmented Business Reality
Beyond Headsets: The Rise of Augmented Business Reality Beyond Headsets: The Rise of Augmented Business Reality
Beyond Headsets: The Rise of Augmented Business Reality
JoAnna Cheshire
 
The New Convergence of Data; The Next Strategic Business Advantage
The New Convergence of Data; The Next Strategic Business AdvantageThe New Convergence of Data; The Next Strategic Business Advantage
The New Convergence of Data; The Next Strategic Business Advantage
JoAnna Cheshire
 
Role of Data in Digital Transformation
Role of Data in Digital TransformationRole of Data in Digital Transformation
Role of Data in Digital Transformation
VMware Tanzu
 
An initiative to healthcare analytics with office 365 and power bi spsparis2017
An initiative to healthcare analytics with office 365 and power bi spsparis2017An initiative to healthcare analytics with office 365 and power bi spsparis2017
An initiative to healthcare analytics with office 365 and power bi spsparis2017
Thuan Ng
 
Optimize your cloud strategy for machine learning and analytics
Optimize your cloud strategy for machine learning and analyticsOptimize your cloud strategy for machine learning and analytics
Optimize your cloud strategy for machine learning and analytics
Cloudera, Inc.
 
Global Cloud Migration Market (2020 - 2025) - Mordor Intelligence
Global Cloud Migration Market (2020 - 2025) - Mordor IntelligenceGlobal Cloud Migration Market (2020 - 2025) - Mordor Intelligence
Global Cloud Migration Market (2020 - 2025) - Mordor Intelligence
Sampath pogula
 
Systems of Intelligence - Wikibon/theCUBE
Systems of Intelligence - Wikibon/theCUBESystems of Intelligence - Wikibon/theCUBE
Systems of Intelligence - Wikibon/theCUBE
George Gilbert
 
Cox Automotive: data sells cars
Cox Automotive: data sells carsCox Automotive: data sells cars
Cox Automotive: data sells cars
Cloudera, Inc.
 
Capgemini Leap Data Transformation Framework with Cloudera
Capgemini Leap Data Transformation Framework with ClouderaCapgemini Leap Data Transformation Framework with Cloudera
Capgemini Leap Data Transformation Framework with Cloudera
Capgemini
 
Palvelut ja uusi teknologia tuomassa tasapainoa työhön ja vapaa-aikaan
Palvelut ja uusi teknologia tuomassa tasapainoa työhön ja vapaa-aikaanPalvelut ja uusi teknologia tuomassa tasapainoa työhön ja vapaa-aikaan
Palvelut ja uusi teknologia tuomassa tasapainoa työhön ja vapaa-aikaan
Pete Nieminen
 
Customer Experience: A Catalyst for Digital Transformation
Customer Experience: A Catalyst for Digital TransformationCustomer Experience: A Catalyst for Digital Transformation
Customer Experience: A Catalyst for Digital Transformation
Cloudera, Inc.
 
The Rise of Intelligent Content Services
The Rise of Intelligent Content ServicesThe Rise of Intelligent Content Services
The Rise of Intelligent Content Services
Nuxeo
 
What is the Social Graph?
What is the Social Graph?What is the Social Graph?
What is the Social Graph?
Isidore Gotto
 
How Big Insights and Watson Explorer Raise New Abilities to HR Departments
How Big Insights and Watson Explorer Raise New Abilities to HR DepartmentsHow Big Insights and Watson Explorer Raise New Abilities to HR Departments
How Big Insights and Watson Explorer Raise New Abilities to HR Departments
Capgemini
 
Swedbank's journey to becoming the bank of the future
Swedbank's journey to becoming the bank of the futureSwedbank's journey to becoming the bank of the future
Swedbank's journey to becoming the bank of the future
Capgemini
 
Top 10 trends in business intelligence for 2015
Top 10 trends in business intelligence for 2015Top 10 trends in business intelligence for 2015
Top 10 trends in business intelligence for 2015
Tableau Software
 
Cloud & Big Data - Digital Transformation in Banking
Cloud & Big Data - Digital Transformation in Banking Cloud & Big Data - Digital Transformation in Banking
Cloud & Big Data - Digital Transformation in Banking
Sutedjo Tjahjadi
 

What's hot (20)

Best Practices in Implementing Social and Mobile CX for Utilities
Best Practices in Implementing Social and Mobile CX for UtilitiesBest Practices in Implementing Social and Mobile CX for Utilities
Best Practices in Implementing Social and Mobile CX for Utilities
 
Big Data - A Real Life Revolution
Big Data - A Real Life RevolutionBig Data - A Real Life Revolution
Big Data - A Real Life Revolution
 
Wikibon predictions 2017 3.0
Wikibon predictions 2017 3.0Wikibon predictions 2017 3.0
Wikibon predictions 2017 3.0
 
Beyond Headsets: The Rise of Augmented Business Reality
Beyond Headsets: The Rise of Augmented Business Reality Beyond Headsets: The Rise of Augmented Business Reality
Beyond Headsets: The Rise of Augmented Business Reality
 
The New Convergence of Data; The Next Strategic Business Advantage
The New Convergence of Data; The Next Strategic Business AdvantageThe New Convergence of Data; The Next Strategic Business Advantage
The New Convergence of Data; The Next Strategic Business Advantage
 
Role of Data in Digital Transformation
Role of Data in Digital TransformationRole of Data in Digital Transformation
Role of Data in Digital Transformation
 
An initiative to healthcare analytics with office 365 and power bi spsparis2017
An initiative to healthcare analytics with office 365 and power bi spsparis2017An initiative to healthcare analytics with office 365 and power bi spsparis2017
An initiative to healthcare analytics with office 365 and power bi spsparis2017
 
Optimize your cloud strategy for machine learning and analytics
Optimize your cloud strategy for machine learning and analyticsOptimize your cloud strategy for machine learning and analytics
Optimize your cloud strategy for machine learning and analytics
 
Global Cloud Migration Market (2020 - 2025) - Mordor Intelligence
Global Cloud Migration Market (2020 - 2025) - Mordor IntelligenceGlobal Cloud Migration Market (2020 - 2025) - Mordor Intelligence
Global Cloud Migration Market (2020 - 2025) - Mordor Intelligence
 
Systems of Intelligence - Wikibon/theCUBE
Systems of Intelligence - Wikibon/theCUBESystems of Intelligence - Wikibon/theCUBE
Systems of Intelligence - Wikibon/theCUBE
 
Cox Automotive: data sells cars
Cox Automotive: data sells carsCox Automotive: data sells cars
Cox Automotive: data sells cars
 
Capgemini Leap Data Transformation Framework with Cloudera
Capgemini Leap Data Transformation Framework with ClouderaCapgemini Leap Data Transformation Framework with Cloudera
Capgemini Leap Data Transformation Framework with Cloudera
 
Palvelut ja uusi teknologia tuomassa tasapainoa työhön ja vapaa-aikaan
Palvelut ja uusi teknologia tuomassa tasapainoa työhön ja vapaa-aikaanPalvelut ja uusi teknologia tuomassa tasapainoa työhön ja vapaa-aikaan
Palvelut ja uusi teknologia tuomassa tasapainoa työhön ja vapaa-aikaan
 
Customer Experience: A Catalyst for Digital Transformation
Customer Experience: A Catalyst for Digital TransformationCustomer Experience: A Catalyst for Digital Transformation
Customer Experience: A Catalyst for Digital Transformation
 
The Rise of Intelligent Content Services
The Rise of Intelligent Content ServicesThe Rise of Intelligent Content Services
The Rise of Intelligent Content Services
 
What is the Social Graph?
What is the Social Graph?What is the Social Graph?
What is the Social Graph?
 
How Big Insights and Watson Explorer Raise New Abilities to HR Departments
How Big Insights and Watson Explorer Raise New Abilities to HR DepartmentsHow Big Insights and Watson Explorer Raise New Abilities to HR Departments
How Big Insights and Watson Explorer Raise New Abilities to HR Departments
 
Swedbank's journey to becoming the bank of the future
Swedbank's journey to becoming the bank of the futureSwedbank's journey to becoming the bank of the future
Swedbank's journey to becoming the bank of the future
 
Top 10 trends in business intelligence for 2015
Top 10 trends in business intelligence for 2015Top 10 trends in business intelligence for 2015
Top 10 trends in business intelligence for 2015
 
Cloud & Big Data - Digital Transformation in Banking
Cloud & Big Data - Digital Transformation in Banking Cloud & Big Data - Digital Transformation in Banking
Cloud & Big Data - Digital Transformation in Banking
 

Similar to CWIN17 san francisco-ai implementation-pub

How AI is revolutionizing the world
How AI is revolutionizing the worldHow AI is revolutionizing the world
How AI is revolutionizing the world
SK Reddy
 
Infrastructure Designed for Cognitive Workloads: Why is it Crucial? - Xavier ...
Infrastructure Designed for Cognitive Workloads: Why is it Crucial? - Xavier ...Infrastructure Designed for Cognitive Workloads: Why is it Crucial? - Xavier ...
Infrastructure Designed for Cognitive Workloads: Why is it Crucial? - Xavier ...
WithTheBest
 
How to get on the AI journey?
How to get on the AI journey? How to get on the AI journey?
How to get on the AI journey?
Aarthi Srinivasan
 
Accelerate: AI Trends in 2018
Accelerate: AI Trends in 2018Accelerate: AI Trends in 2018
Accelerate: AI Trends in 2018
Aarthi Srinivasan
 
Bridging the Gap
Bridging the GapBridging the Gap
Bridging the Gap
Dickson Lukose
 
XMANAI Technical Project Overview
XMANAI Technical Project OverviewXMANAI Technical Project Overview
XMANAI Technical Project Overview
XMANAI
 
AI Presentation - Danial Shaikh
AI Presentation - Danial ShaikhAI Presentation - Danial Shaikh
AI Presentation - Danial Shaikh
Fraugster
 
Artificial Intelligence
Artificial IntelligenceArtificial Intelligence
Artificial Intelligence
Danial Shaikh, CPA, CA
 
AI and AutoML: Debunking Myths
AI and AutoML: Debunking MythsAI and AutoML: Debunking Myths
AI and AutoML: Debunking Myths
Sri Ambati
 
Building Enterprise Mashups - Web 2.0 conference
Building Enterprise Mashups - Web 2.0 conferenceBuilding Enterprise Mashups - Web 2.0 conference
Building Enterprise Mashups - Web 2.0 conference
mogrinz
 
Understanding the New World of Cognitive Computing
Understanding the New World of Cognitive ComputingUnderstanding the New World of Cognitive Computing
Understanding the New World of Cognitive Computing
DATAVERSITY
 
How AI / ChatGPT Drives Business Growth
How AI / ChatGPT Drives Business GrowthHow AI / ChatGPT Drives Business Growth
How AI / ChatGPT Drives Business Growth
Ray Poynter
 
Amazon Connect & AI - Shaping the Future of Customer Interactions - GenAI and...
Amazon Connect & AI - Shaping the Future of Customer Interactions - GenAI and...Amazon Connect & AI - Shaping the Future of Customer Interactions - GenAI and...
Amazon Connect & AI - Shaping the Future of Customer Interactions - GenAI and...
CloudHesive
 
Computer Applications and Systems - Workshop V
Computer Applications and Systems - Workshop VComputer Applications and Systems - Workshop V
Computer Applications and Systems - Workshop V
Raji Gogulapati
 
CWIN17 Rome / AI and data insights
CWIN17 Rome / AI and data insightsCWIN17 Rome / AI and data insights
CWIN17 Rome / AI and data insights
Capgemini
 
Machine Learning for Finance Master Class
Machine Learning for Finance Master Class Machine Learning for Finance Master Class
Machine Learning for Finance Master Class
QuantUniversity
 
Innovation Excellence Weekly - Issue 18
Innovation Excellence Weekly - Issue 18Innovation Excellence Weekly - Issue 18
Innovation Excellence Weekly - Issue 18
Innovation Excellence
 
leewayhertz.com-How to build a generative AI solution From prototyping to pro...
leewayhertz.com-How to build a generative AI solution From prototyping to pro...leewayhertz.com-How to build a generative AI solution From prototyping to pro...
leewayhertz.com-How to build a generative AI solution From prototyping to pro...
KristiLBurns
 
Big Data
Big DataBig Data
WSO2CONMay2024OpenSourceConferenceDebrief.pptx
WSO2CONMay2024OpenSourceConferenceDebrief.pptxWSO2CONMay2024OpenSourceConferenceDebrief.pptx
WSO2CONMay2024OpenSourceConferenceDebrief.pptx
Jennifer Lim
 

Similar to CWIN17 san francisco-ai implementation-pub (20)

How AI is revolutionizing the world
How AI is revolutionizing the worldHow AI is revolutionizing the world
How AI is revolutionizing the world
 
Infrastructure Designed for Cognitive Workloads: Why is it Crucial? - Xavier ...
Infrastructure Designed for Cognitive Workloads: Why is it Crucial? - Xavier ...Infrastructure Designed for Cognitive Workloads: Why is it Crucial? - Xavier ...
Infrastructure Designed for Cognitive Workloads: Why is it Crucial? - Xavier ...
 
How to get on the AI journey?
How to get on the AI journey? How to get on the AI journey?
How to get on the AI journey?
 
Accelerate: AI Trends in 2018
Accelerate: AI Trends in 2018Accelerate: AI Trends in 2018
Accelerate: AI Trends in 2018
 
Bridging the Gap
Bridging the GapBridging the Gap
Bridging the Gap
 
XMANAI Technical Project Overview
XMANAI Technical Project OverviewXMANAI Technical Project Overview
XMANAI Technical Project Overview
 
AI Presentation - Danial Shaikh
AI Presentation - Danial ShaikhAI Presentation - Danial Shaikh
AI Presentation - Danial Shaikh
 
Artificial Intelligence
Artificial IntelligenceArtificial Intelligence
Artificial Intelligence
 
AI and AutoML: Debunking Myths
AI and AutoML: Debunking MythsAI and AutoML: Debunking Myths
AI and AutoML: Debunking Myths
 
Building Enterprise Mashups - Web 2.0 conference
Building Enterprise Mashups - Web 2.0 conferenceBuilding Enterprise Mashups - Web 2.0 conference
Building Enterprise Mashups - Web 2.0 conference
 
Understanding the New World of Cognitive Computing
Understanding the New World of Cognitive ComputingUnderstanding the New World of Cognitive Computing
Understanding the New World of Cognitive Computing
 
How AI / ChatGPT Drives Business Growth
How AI / ChatGPT Drives Business GrowthHow AI / ChatGPT Drives Business Growth
How AI / ChatGPT Drives Business Growth
 
Amazon Connect & AI - Shaping the Future of Customer Interactions - GenAI and...
Amazon Connect & AI - Shaping the Future of Customer Interactions - GenAI and...Amazon Connect & AI - Shaping the Future of Customer Interactions - GenAI and...
Amazon Connect & AI - Shaping the Future of Customer Interactions - GenAI and...
 
Computer Applications and Systems - Workshop V
Computer Applications and Systems - Workshop VComputer Applications and Systems - Workshop V
Computer Applications and Systems - Workshop V
 
CWIN17 Rome / AI and data insights
CWIN17 Rome / AI and data insightsCWIN17 Rome / AI and data insights
CWIN17 Rome / AI and data insights
 
Machine Learning for Finance Master Class
Machine Learning for Finance Master Class Machine Learning for Finance Master Class
Machine Learning for Finance Master Class
 
Innovation Excellence Weekly - Issue 18
Innovation Excellence Weekly - Issue 18Innovation Excellence Weekly - Issue 18
Innovation Excellence Weekly - Issue 18
 
leewayhertz.com-How to build a generative AI solution From prototyping to pro...
leewayhertz.com-How to build a generative AI solution From prototyping to pro...leewayhertz.com-How to build a generative AI solution From prototyping to pro...
leewayhertz.com-How to build a generative AI solution From prototyping to pro...
 
Big Data
Big DataBig Data
Big Data
 
WSO2CONMay2024OpenSourceConferenceDebrief.pptx
WSO2CONMay2024OpenSourceConferenceDebrief.pptxWSO2CONMay2024OpenSourceConferenceDebrief.pptx
WSO2CONMay2024OpenSourceConferenceDebrief.pptx
 

More from Capgemini

Top Healthcare Trends 2022
Top Healthcare Trends 2022Top Healthcare Trends 2022
Top Healthcare Trends 2022
Capgemini
 
Top P&C Insurance Trends 2022
Top P&C Insurance Trends 2022Top P&C Insurance Trends 2022
Top P&C Insurance Trends 2022
Capgemini
 
Commercial Banking Trends book 2022
Commercial Banking Trends book 2022Commercial Banking Trends book 2022
Commercial Banking Trends book 2022
Capgemini
 
Top Trends in Payments 2022
Top Trends in Payments 2022Top Trends in Payments 2022
Top Trends in Payments 2022
Capgemini
 
Top Trends in Wealth Management 2022
Top Trends in Wealth Management 2022Top Trends in Wealth Management 2022
Top Trends in Wealth Management 2022
Capgemini
 
Retail Banking Trends book 2022
Retail Banking Trends book 2022Retail Banking Trends book 2022
Retail Banking Trends book 2022
Capgemini
 
Top Life Insurance Trends 2022
Top Life Insurance Trends 2022Top Life Insurance Trends 2022
Top Life Insurance Trends 2022
Capgemini
 
キャップジェミニ、あなたの『RISE WITH SAP』のパートナーです
キャップジェミニ、あなたの『RISE WITH SAP』のパートナーですキャップジェミニ、あなたの『RISE WITH SAP』のパートナーです
キャップジェミニ、あなたの『RISE WITH SAP』のパートナーです
Capgemini
 
Property & Casualty Insurance Top Trends 2021
Property & Casualty Insurance Top Trends 2021Property & Casualty Insurance Top Trends 2021
Property & Casualty Insurance Top Trends 2021
Capgemini
 
Life Insurance Top Trends 2021
Life Insurance Top Trends 2021Life Insurance Top Trends 2021
Life Insurance Top Trends 2021
Capgemini
 
Top Trends in Commercial Banking: 2021
Top Trends in Commercial Banking: 2021Top Trends in Commercial Banking: 2021
Top Trends in Commercial Banking: 2021
Capgemini
 
Top Trends in Wealth Management: 2021
Top Trends in Wealth Management: 2021Top Trends in Wealth Management: 2021
Top Trends in Wealth Management: 2021
Capgemini
 
Top Trends in Payments: 2021
Top Trends in Payments: 2021Top Trends in Payments: 2021
Top Trends in Payments: 2021
Capgemini
 
Health Insurance Top Trends 2021
Health Insurance Top Trends 2021Health Insurance Top Trends 2021
Health Insurance Top Trends 2021
Capgemini
 
Top Trends in Retail Banking: 2021
Top Trends in Retail Banking: 2021Top Trends in Retail Banking: 2021
Top Trends in Retail Banking: 2021
Capgemini
 
Capgemini’s Connected Autonomous Planning
Capgemini’s Connected Autonomous PlanningCapgemini’s Connected Autonomous Planning
Capgemini’s Connected Autonomous Planning
Capgemini
 
Top Trends in Retail Banking: 2020
Top Trends in Retail Banking: 2020Top Trends in Retail Banking: 2020
Top Trends in Retail Banking: 2020
Capgemini
 
Top Trends in Life Insurance: 2020
Top Trends in Life Insurance: 2020Top Trends in Life Insurance: 2020
Top Trends in Life Insurance: 2020
Capgemini
 
Top Trends in Health Insurance: 2020
Top Trends in Health Insurance: 2020Top Trends in Health Insurance: 2020
Top Trends in Health Insurance: 2020
Capgemini
 
Top Trends in Payments: 2020
Top Trends in Payments: 2020Top Trends in Payments: 2020
Top Trends in Payments: 2020
Capgemini
 

More from Capgemini (20)

Top Healthcare Trends 2022
Top Healthcare Trends 2022Top Healthcare Trends 2022
Top Healthcare Trends 2022
 
Top P&C Insurance Trends 2022
Top P&C Insurance Trends 2022Top P&C Insurance Trends 2022
Top P&C Insurance Trends 2022
 
Commercial Banking Trends book 2022
Commercial Banking Trends book 2022Commercial Banking Trends book 2022
Commercial Banking Trends book 2022
 
Top Trends in Payments 2022
Top Trends in Payments 2022Top Trends in Payments 2022
Top Trends in Payments 2022
 
Top Trends in Wealth Management 2022
Top Trends in Wealth Management 2022Top Trends in Wealth Management 2022
Top Trends in Wealth Management 2022
 
Retail Banking Trends book 2022
Retail Banking Trends book 2022Retail Banking Trends book 2022
Retail Banking Trends book 2022
 
Top Life Insurance Trends 2022
Top Life Insurance Trends 2022Top Life Insurance Trends 2022
Top Life Insurance Trends 2022
 
キャップジェミニ、あなたの『RISE WITH SAP』のパートナーです
キャップジェミニ、あなたの『RISE WITH SAP』のパートナーですキャップジェミニ、あなたの『RISE WITH SAP』のパートナーです
キャップジェミニ、あなたの『RISE WITH SAP』のパートナーです
 
Property & Casualty Insurance Top Trends 2021
Property & Casualty Insurance Top Trends 2021Property & Casualty Insurance Top Trends 2021
Property & Casualty Insurance Top Trends 2021
 
Life Insurance Top Trends 2021
Life Insurance Top Trends 2021Life Insurance Top Trends 2021
Life Insurance Top Trends 2021
 
Top Trends in Commercial Banking: 2021
Top Trends in Commercial Banking: 2021Top Trends in Commercial Banking: 2021
Top Trends in Commercial Banking: 2021
 
Top Trends in Wealth Management: 2021
Top Trends in Wealth Management: 2021Top Trends in Wealth Management: 2021
Top Trends in Wealth Management: 2021
 
Top Trends in Payments: 2021
Top Trends in Payments: 2021Top Trends in Payments: 2021
Top Trends in Payments: 2021
 
Health Insurance Top Trends 2021
Health Insurance Top Trends 2021Health Insurance Top Trends 2021
Health Insurance Top Trends 2021
 
Top Trends in Retail Banking: 2021
Top Trends in Retail Banking: 2021Top Trends in Retail Banking: 2021
Top Trends in Retail Banking: 2021
 
Capgemini’s Connected Autonomous Planning
Capgemini’s Connected Autonomous PlanningCapgemini’s Connected Autonomous Planning
Capgemini’s Connected Autonomous Planning
 
Top Trends in Retail Banking: 2020
Top Trends in Retail Banking: 2020Top Trends in Retail Banking: 2020
Top Trends in Retail Banking: 2020
 
Top Trends in Life Insurance: 2020
Top Trends in Life Insurance: 2020Top Trends in Life Insurance: 2020
Top Trends in Life Insurance: 2020
 
Top Trends in Health Insurance: 2020
Top Trends in Health Insurance: 2020Top Trends in Health Insurance: 2020
Top Trends in Health Insurance: 2020
 
Top Trends in Payments: 2020
Top Trends in Payments: 2020Top Trends in Payments: 2020
Top Trends in Payments: 2020
 

Recently uploaded

Girls Call Bandra East 9910780858 Provide Best And Top Girl Service And No1 i...
Girls Call Bandra East 9910780858 Provide Best And Top Girl Service And No1 i...Girls Call Bandra East 9910780858 Provide Best And Top Girl Service And No1 i...
Girls Call Bandra East 9910780858 Provide Best And Top Girl Service And No1 i...
margaretblush
 
VIP Shimla Girls Call Shimla 0X0000000X Doorstep High-Profile Girl Service Ca...
VIP Shimla Girls Call Shimla 0X0000000X Doorstep High-Profile Girl Service Ca...VIP Shimla Girls Call Shimla 0X0000000X Doorstep High-Profile Girl Service Ca...
VIP Shimla Girls Call Shimla 0X0000000X Doorstep High-Profile Girl Service Ca...
sukaniyasunnu
 
Marketing Articles and ppt on how to do marketing ..Challenges faced during M...
Marketing Articles and ppt on how to do marketing ..Challenges faced during M...Marketing Articles and ppt on how to do marketing ..Challenges faced during M...
Marketing Articles and ppt on how to do marketing ..Challenges faced during M...
ankitamarik05
 
Girls Call Mysore 000XX00000 Provide Best And Top Girl Service And No1 in City
Girls Call Mysore 000XX00000 Provide Best And Top Girl Service And No1 in CityGirls Call Mysore 000XX00000 Provide Best And Top Girl Service And No1 in City
Girls Call Mysore 000XX00000 Provide Best And Top Girl Service And No1 in City
rawankhanlove256
 
Lucknow @Girls @ℂall Gomti Nagar 08630512678 @Girls @ℂall Service
Lucknow @Girls @ℂall  Gomti Nagar 08630512678  @Girls @ℂall ServiceLucknow @Girls @ℂall  Gomti Nagar 08630512678  @Girls @ℂall Service
Lucknow @Girls @ℂall Gomti Nagar 08630512678 @Girls @ℂall Service
veenita788
 
UC Davis biyezheng degree offer diploma Transcript
UC Davis biyezheng degree offer diploma TranscriptUC Davis biyezheng degree offer diploma Transcript
UC Davis biyezheng degree offer diploma Transcript
xmevus
 
UCI biyezheng degree offer diploma Transcript
UCI biyezheng degree offer diploma TranscriptUCI biyezheng degree offer diploma Transcript
UCI biyezheng degree offer diploma Transcript
xmevus
 
ANALYSIS OF LIVELIHOOD DIVERSIFICATION STRATEGIES AMONG WOMEN CROP FARMERS IN...
ANALYSIS OF LIVELIHOOD DIVERSIFICATION STRATEGIES AMONG WOMEN CROP FARMERS IN...ANALYSIS OF LIVELIHOOD DIVERSIFICATION STRATEGIES AMONG WOMEN CROP FARMERS IN...
ANALYSIS OF LIVELIHOOD DIVERSIFICATION STRATEGIES AMONG WOMEN CROP FARMERS IN...
DrAdoGarba
 
Call India - AmanTel on the App Store.ppt
Call India - AmanTel on the App Store.pptCall India - AmanTel on the App Store.ppt
Call India - AmanTel on the App Store.ppt
Best International calling app on the market
 
Varanasi Girls Call Varanasi 0X0000000X Payment On Delevery Cash Hot Premium ...
Varanasi Girls Call Varanasi 0X0000000X Payment On Delevery Cash Hot Premium ...Varanasi Girls Call Varanasi 0X0000000X Payment On Delevery Cash Hot Premium ...
Varanasi Girls Call Varanasi 0X0000000X Payment On Delevery Cash Hot Premium ...
parichopra4
 
Lucknow Girls Call Fazullaganj 08630512678 Provide Best And Top Girl Service ...
Lucknow Girls Call Fazullaganj 08630512678 Provide Best And Top Girl Service ...Lucknow Girls Call Fazullaganj 08630512678 Provide Best And Top Girl Service ...
Lucknow Girls Call Fazullaganj 08630512678 Provide Best And Top Girl Service ...
bangaloreakshitakaus
 
Mysore Girls Call Mysore 0X0000000X Payment On Delevery Cash Hot Premium Genu...
Mysore Girls Call Mysore 0X0000000X Payment On Delevery Cash Hot Premium Genu...Mysore Girls Call Mysore 0X0000000X Payment On Delevery Cash Hot Premium Genu...
Mysore Girls Call Mysore 0X0000000X Payment On Delevery Cash Hot Premium Genu...
seenaoberoi
 
stackconf 2024 | Using European Open Source to build a Sovereign Multi-Cloud ...
stackconf 2024 | Using European Open Source to build a Sovereign Multi-Cloud ...stackconf 2024 | Using European Open Source to build a Sovereign Multi-Cloud ...
stackconf 2024 | Using European Open Source to build a Sovereign Multi-Cloud ...
NETWAYS
 
Cornell biyezheng degree offer diploma Transcript
Cornell biyezheng degree offer diploma TranscriptCornell biyezheng degree offer diploma Transcript
Cornell biyezheng degree offer diploma Transcript
xmevus
 
Haldia Dock Complex - A Gateway To India's East Coast
Haldia Dock Complex - A Gateway To India's East CoastHaldia Dock Complex - A Gateway To India's East Coast
Haldia Dock Complex - A Gateway To India's East Coast
Amity University Kolkata
 
UMiami biyezheng degree offer diploma Transcript
UMiami biyezheng degree offer diploma TranscriptUMiami biyezheng degree offer diploma Transcript
UMiami biyezheng degree offer diploma Transcript
xmevus
 
GT biyezheng degree offer diploma Transcript
GT biyezheng degree offer diploma TranscriptGT biyezheng degree offer diploma Transcript
GT biyezheng degree offer diploma Transcript
xmevus
 
Hyderabad Girls Call Hyderabad 0X0000000X Unlimited Short Providing Girls Ser...
Hyderabad Girls Call Hyderabad 0X0000000X Unlimited Short Providing Girls Ser...Hyderabad Girls Call Hyderabad 0X0000000X Unlimited Short Providing Girls Ser...
Hyderabad Girls Call Hyderabad 0X0000000X Unlimited Short Providing Girls Ser...
rashmikasinghdelhiro
 
Colorfcul Presentation - Public Relations
Colorfcul Presentation - Public RelationsColorfcul Presentation - Public Relations
Colorfcul Presentation - Public Relations
StephanieFeliciano8
 
UW biyezheng degree offer diploma Transcript
UW biyezheng degree offer diploma TranscriptUW biyezheng degree offer diploma Transcript
UW biyezheng degree offer diploma Transcript
xmevus
 

Recently uploaded (20)

Girls Call Bandra East 9910780858 Provide Best And Top Girl Service And No1 i...
Girls Call Bandra East 9910780858 Provide Best And Top Girl Service And No1 i...Girls Call Bandra East 9910780858 Provide Best And Top Girl Service And No1 i...
Girls Call Bandra East 9910780858 Provide Best And Top Girl Service And No1 i...
 
VIP Shimla Girls Call Shimla 0X0000000X Doorstep High-Profile Girl Service Ca...
VIP Shimla Girls Call Shimla 0X0000000X Doorstep High-Profile Girl Service Ca...VIP Shimla Girls Call Shimla 0X0000000X Doorstep High-Profile Girl Service Ca...
VIP Shimla Girls Call Shimla 0X0000000X Doorstep High-Profile Girl Service Ca...
 
Marketing Articles and ppt on how to do marketing ..Challenges faced during M...
Marketing Articles and ppt on how to do marketing ..Challenges faced during M...Marketing Articles and ppt on how to do marketing ..Challenges faced during M...
Marketing Articles and ppt on how to do marketing ..Challenges faced during M...
 
Girls Call Mysore 000XX00000 Provide Best And Top Girl Service And No1 in City
Girls Call Mysore 000XX00000 Provide Best And Top Girl Service And No1 in CityGirls Call Mysore 000XX00000 Provide Best And Top Girl Service And No1 in City
Girls Call Mysore 000XX00000 Provide Best And Top Girl Service And No1 in City
 
Lucknow @Girls @ℂall Gomti Nagar 08630512678 @Girls @ℂall Service
Lucknow @Girls @ℂall  Gomti Nagar 08630512678  @Girls @ℂall ServiceLucknow @Girls @ℂall  Gomti Nagar 08630512678  @Girls @ℂall Service
Lucknow @Girls @ℂall Gomti Nagar 08630512678 @Girls @ℂall Service
 
UC Davis biyezheng degree offer diploma Transcript
UC Davis biyezheng degree offer diploma TranscriptUC Davis biyezheng degree offer diploma Transcript
UC Davis biyezheng degree offer diploma Transcript
 
UCI biyezheng degree offer diploma Transcript
UCI biyezheng degree offer diploma TranscriptUCI biyezheng degree offer diploma Transcript
UCI biyezheng degree offer diploma Transcript
 
ANALYSIS OF LIVELIHOOD DIVERSIFICATION STRATEGIES AMONG WOMEN CROP FARMERS IN...
ANALYSIS OF LIVELIHOOD DIVERSIFICATION STRATEGIES AMONG WOMEN CROP FARMERS IN...ANALYSIS OF LIVELIHOOD DIVERSIFICATION STRATEGIES AMONG WOMEN CROP FARMERS IN...
ANALYSIS OF LIVELIHOOD DIVERSIFICATION STRATEGIES AMONG WOMEN CROP FARMERS IN...
 
Call India - AmanTel on the App Store.ppt
Call India - AmanTel on the App Store.pptCall India - AmanTel on the App Store.ppt
Call India - AmanTel on the App Store.ppt
 
Varanasi Girls Call Varanasi 0X0000000X Payment On Delevery Cash Hot Premium ...
Varanasi Girls Call Varanasi 0X0000000X Payment On Delevery Cash Hot Premium ...Varanasi Girls Call Varanasi 0X0000000X Payment On Delevery Cash Hot Premium ...
Varanasi Girls Call Varanasi 0X0000000X Payment On Delevery Cash Hot Premium ...
 
Lucknow Girls Call Fazullaganj 08630512678 Provide Best And Top Girl Service ...
Lucknow Girls Call Fazullaganj 08630512678 Provide Best And Top Girl Service ...Lucknow Girls Call Fazullaganj 08630512678 Provide Best And Top Girl Service ...
Lucknow Girls Call Fazullaganj 08630512678 Provide Best And Top Girl Service ...
 
Mysore Girls Call Mysore 0X0000000X Payment On Delevery Cash Hot Premium Genu...
Mysore Girls Call Mysore 0X0000000X Payment On Delevery Cash Hot Premium Genu...Mysore Girls Call Mysore 0X0000000X Payment On Delevery Cash Hot Premium Genu...
Mysore Girls Call Mysore 0X0000000X Payment On Delevery Cash Hot Premium Genu...
 
stackconf 2024 | Using European Open Source to build a Sovereign Multi-Cloud ...
stackconf 2024 | Using European Open Source to build a Sovereign Multi-Cloud ...stackconf 2024 | Using European Open Source to build a Sovereign Multi-Cloud ...
stackconf 2024 | Using European Open Source to build a Sovereign Multi-Cloud ...
 
Cornell biyezheng degree offer diploma Transcript
Cornell biyezheng degree offer diploma TranscriptCornell biyezheng degree offer diploma Transcript
Cornell biyezheng degree offer diploma Transcript
 
Haldia Dock Complex - A Gateway To India's East Coast
Haldia Dock Complex - A Gateway To India's East CoastHaldia Dock Complex - A Gateway To India's East Coast
Haldia Dock Complex - A Gateway To India's East Coast
 
UMiami biyezheng degree offer diploma Transcript
UMiami biyezheng degree offer diploma TranscriptUMiami biyezheng degree offer diploma Transcript
UMiami biyezheng degree offer diploma Transcript
 
GT biyezheng degree offer diploma Transcript
GT biyezheng degree offer diploma TranscriptGT biyezheng degree offer diploma Transcript
GT biyezheng degree offer diploma Transcript
 
Hyderabad Girls Call Hyderabad 0X0000000X Unlimited Short Providing Girls Ser...
Hyderabad Girls Call Hyderabad 0X0000000X Unlimited Short Providing Girls Ser...Hyderabad Girls Call Hyderabad 0X0000000X Unlimited Short Providing Girls Ser...
Hyderabad Girls Call Hyderabad 0X0000000X Unlimited Short Providing Girls Ser...
 
Colorfcul Presentation - Public Relations
Colorfcul Presentation - Public RelationsColorfcul Presentation - Public Relations
Colorfcul Presentation - Public Relations
 
UW biyezheng degree offer diploma Transcript
UW biyezheng degree offer diploma TranscriptUW biyezheng degree offer diploma Transcript
UW biyezheng degree offer diploma Transcript
 

CWIN17 san francisco-ai implementation-pub

  • 1. Artificial Intelligence in Business An Architect’s Viewpoint CWIN San Francisco Michael Martin December 7, 2017
  • 2. Education Michael C Martin Enterprise Architect BS Computer Science Experience • Capgemini • IBM • Apple • GE • Coca-Cola • DCA / Attachmate Fun Facts • Outgrew Height Requirements for Airforce ROTC Scholarship • Started work for IBM at 19 • Been involved with IT since 1980 • Love solving puzzles and putting processes and systems in place that make a difference Projects • Ecommerce (QVC, Macys.com, NBA.com) • Content (DC Comics, Coca-Cola) • Infrastructure (Michael Kors) • Mobile (Quintiles, Cox Communications, Kohls.com, Coca- Cola)
  • 4. Dimensions of Artificial Intelligence 10. Cognition 8. Deep learning 9. Image analysis 6. Knowledge engineering 7. Natural language generation 5. Machine learning 1. Robotics 2. Sensory perception 3. Speech recognition 4. Natural language processing Artificial Intelligence
  • 5. Dimensions of Artificial Intelligence 10. Cognition 8. Deep learning 9. Image analysis 6. Knowledge engineering 7. Natural language generation 5. Machine learning 1. Robotics 2. Sensory perception 3. Speech recognition 4. Natural language processing Artificial Intelligence ConverseSee Predict Discover Move Converse
  • 6. Interesting Intersections Data: • Prior: • Siloed content • Structured Content • Linear processes • Recent: • Data warehouses • Data “Lakes” • More opportunities to collect content • Now: • Unstructured Content • Streaming content • Constantly moving content • Opportunities for cross collaboration
  • 7. Interesting Intersections Infrastructure: • Prior: • Internal Systems • Siloed Systems • Lack of integration or alignment • Recent: • Integration busses / Web Services • “Master Data Management” • Now: • Robust Cloud deployment tools • On-demand infrastructures • Federated environments Data Infrastructure
  • 8. Interesting Intersections Tools and Platforms: • Prior: • Intra-system reporting tools • Summary reports • Green bar paper • Recent: • Business Intelligence Systems • Dashboards / KPI’s • Structured Data tooling • Departmental ad-hoc query tools • Now: • “executive ready” BI tools • Unstructured data tools • External Systems data aggregators • API services and contracts Data Infrastructure Tools
  • 9. Interesting Intersections Data Infrastructure Tools AI Tools and Platforms: • Prior: • Intra-system reporting tools • Summary reports • Green bar paper • Recent: • Business Intelligence Systems • Dashboards / KPI’s • Structured Data tooling • Departmental ad-hoc query tools • Now: • “executive ready” BI tools • Unstructured data tools • External Systems data aggregators • API services and contracts
  • 10. AI and the Diffusion of Innovation Curve Source: Wikipedia - Rogers Everett - Based on Rogers, E. (1962) Diffusion of innovations. Free Press, London, NY, USA. / https://en.wikipedia.org/wiki/Diffusion_of_innovations
  • 11. The Five Senses of Artificial Intelligence Source: Capgemini, “The five senses of Artificial Intelligence: Christopher Stancombe”, May 2017
  • 12. AI and Business Value Effectiveness Model Innovation Model Efficiency Model Expert Model Data Complexity Work Complexity Automate Augment
  • 13. Examples where AI can assist Legal Research Medical Research Fraud Detection ComplianceCustomer SupportSocial Media Systems Operation Safety and Surveillance Expert Systems Processes where data is looked at in real time over a stream of content, structured data, or non-structured data.
  • 14. How the AI projects start … Source: http://dilbert.com/strip/2016-06-20 EDIT 2017 12 12 Image removed in consideration of licensing terms. Please refer to the URL below for the referred to image
  • 15. Thinking through the AI problem What are the bodies of content that I can use to help combine to come up with for analysis? Content Context Sentiment Intent What is the domain that the information relates to? What lens should the information be viewed? Are there external influences to take into account? What is the desired outcome / hypothesis that we can validate by doing analysis?
  • 16. AI Implementation Roadmap Identify Information Clusters Derive Hypothesis Train Systems on Intent and Sentiment Create Model Apply Model Measure / Evaluate / Adjust Apply outcomes to improved and Redesigned business process flows
  • 17. AI Reference Architecture – Logical View Big Data Store Data Transformation Analytical Processing Storage and Integration Production Systems Extract Transactions Campaign + Inbound Xactions Customer Product Master Unstructured Data Access Data Transform Learning Scoring Mining Modeling / Inputs Results Store Integration Queries / Analytics Post Processing Systems of Consumption API Contracts Web / Mobile / Dashboards CRM / Customer Experience Curation / Modeling / Queries Business Intelligence
  • 18. Logical view of AI systems hosted on Amazon Servers
  • 19. Microsoft Provided Algorithm Cheat Sheet Source : https://docs.microsoft.com/en-us/azure/machine-learning/studio/algorithm-cheat-sheet
  • 20. Capgemini Smart Analytics™ Platform Rapid prototyping of Cognitive and other AI use cases behind your firewall To enable better social customer service To proactively provide information of prospect to financial advisors To enable predictive intelligence to customer data To provide relevant next best offers To analyze voice of customer in near to real time To enable location based offering Connecting all customer touchpoints https://www.capgemini.com/insights-data/smart-platform-delivering-insights-for-your-business
  • 21. IBM Watson plugin for Wordpress – Sentiment analysis Source: https://thecustomizewindows.com/2017/06/wordpress-plugin-to-analyze-post-emotion-with-ai-ibm-watson/
  • 22. Macy's tests artificial intelligence as a way to improve sales Source : http://www.latimes.com/business/la-fi-agenda-macys-20160725-snap-story.html
  • 23. Many potential tools exist now
  • 24. Source: https://www.how2shout.com/tools/opensource-tools-for-artificial-intelligence-ai.html Open Source Solution Candidates Caffe – ( http://caffe.berkeleyvision.org/ ) TensorFlow – ( https://www.tensorflow.org/ ) DeepLearning4J – ( http://deeplearning4j.org/ ) H20.ai – ( https://www.h2o.ai/ ) Mlib – ( http://spark.apache.org/mllib/ ) Mahout – ( http://mahout.apache.org/ ) Distributed Machine Learning Toolkit – ( http://www.dmtk.io/ ) NuPIC – ( http://numenta.com/ ) OpenNN – (http://www.opennn.net/ ) Oryx 2 – (http://oryx.io/ ) AT&T Acumos – (https://www.acumos.org/ ) Microsoft CNTK – (https://www.microsoft.com/en-us/cognitive- toolkit/ )
  • 25. Interesting Directions and Non-Functional Perspectives Distributed Machine Learning Privacy, Ownership, Nexus of Data Federation, Licensing, Partnerships Curation, Ownership Increasing Public Awareness à Regulation? Lifecycle Management, Financial Commitment
  • 26. Do not underestimate resources/time to manage (find, source, clean, govern) datasets for AI projects AI projects will require a culture change, and sometimes real surprises. Driving the corresponding transformation will require high level of sponsorship and willpower to drive change. Communicate and educate at each step taken during the project. You need to build trust with the machine! The AI era is now! AI is a disruption factor. It is also a learning curve. The sooner you get on it, the better you can manage your own destiny as a business. A successful AI project can only be built with an integrated Business/IT team. The best use cases are problems that sometimes exist since forever, but never found a real answer. … but data & AI techniques are only means to an end, not the end itself! Think Big, Start Small : 80 % of our AI projects show relevant and actionable results in 3 months
  • 27. Closing thoughts from the Architect PRO: • Potential to realize underused data, provide a competitive edge in your market • Opportunities for those who embrace and help derive business value from new processes CON: • High probability that there will need to be changes in your processes and systems to accommodate new information flows and analysis opportunities. • Some jobs may be affected more than others Watch: Learn: Unless your business is in the business of AI / ML (startup, moonshot program), hang back a little to see how the tools and processes will mature over the next few years. However, you should keep a close eye on this, possibly run some pilot projects to have a short term goal in mind and to see what opportunities there are to integrate this into your systems — this is not a question of if — it’s a question of when this will be commonplace and table stakes.
  • 28. Capgemini: AI – The successful Implementers Toolkit https://www.capgemini.com/consulting/resources/ai-the-successful-implementers- toolkit/ IBM Watson: Everything You Ever Wanted to Know https://www.fool.com/investing/2017/08/30/ibm-watson-everything-you-ever-wanted- to-know.aspx Resources
  • 29. A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2016 global revenues of EUR 12.5 billion. About Capgemini Learn more about us at www.capgemini.com This message contains information that may be privileged or confidential and is the property of the Capgemini Group. Copyright © 2017 Capgemini. All rights reserved. People matter, results count.