This document discusses CVS Health's focus on innovation through a purpose of helping people on their path to better health. It emphasizes a customer-first mindset in developing solutions. CVS aims to make health easier to access across its aisles through initiatives like healthier foods and combating the opioid epidemic. It discusses challenges Americans face with affording medications and proper medication adherence. CVS is working to address these through customer-focused innovations like prescription delivery, telehealth, and personalization using data analytics to help patients better manage their health.

1. Innovating for tomorrow:
The power of purpose and a customer-first
mindset
Kevin Hourican
EVP, CVS Health, and President, CVS Pharmacy

2. #SHOPORG18
Innovating for Tomorrow:
The Power of Purpose and a
Customer-First Mindset
Kevin Hourican
President, CVS Pharmacy

3. #SHOPORG18

4. #SHOPORG18

5. #SHOPORG18
Leading with a Purpose
Customer-Focused Innovation
Wherever, Whenever, However

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9,800+
R E TA I L
L O C AT I O N S
30,000+
C L I N I C A L
P R O F E S S I O N A L S
1,100+
W A L K - I N
C L I N I C S
2.5B
P E R S C R I P T I O N S
M A N A G E D / F I L L E D
23
S P E C I A L I T Y
P H A R M A C I E S
68,000+
N E T W O R K
P H A R M A C I E S
5M
C U S T O M E R S
S E R V E D
75
H E A LT H S Y S T E M
A F F I L I AT I O N S

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Leading with Purpose

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Our purpose is helping people
on their path to better health

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M A K I N G H E A L T H E A S I E R
A C R O S S O U R A I S L E S
H E A L T H I E R F O O D ;
R E M O V I N G C H E M I C A L S
F R O M S T O R E B R A N D S
L A U N C H E D
I N I T I AT I V E T O
C O M B AT T H E O P I O I D
E P I D E M I C
S T O P S E L L I N G
T O B A C C O ; 1 %
R E D U C T I O N I N
S M O K I N G
I N N O VAT I V E
S O L U T I O N S A N D
E X C L U S I V E T O O L S
T O H E L P PAT I E N T S
A F F O R D M E D I C AT I O N

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Customer-Focused Innovation

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83%
O F A M E R I C A N S A R E
C O N C E R N E D A B O U T
R I S I N G R X C O S T S
M E D I C AT I O N S F O R
C H R O N I C C O N D I T I O N S
M O R E T H A N
T R I P L E D ( 2 0 0 6 - 2 0 1 5 )
3x
N E A R LY
20 MILLION
U . S . A D U LT S S AY T H E Y
D O N ’ T TA K E P R E S C R I B E D
M E D I C AT I O N S B E C A U S E
T H E Y C A N ’ T A F O R D T H E M

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$420
AV G . A N N U A L S AV I N G S
AT P H A R M A C Y
$75
AV G . S AV I N G S W I T H
D R U G S W I T C H
$50
I N E X T R A B U C K S
A N N U A L LY

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50%
O F A M E R I C A N S A R E N O T
TA K I N G M E D I C AT I O N S
P R O P E R LY
25%
(Ages 65-69)
A M E R I C A N S TA K I N G
AT LEA ST 5
P R E S C R I P T I O N
M E D I C AT I O N S
S E N I O R S TA K E
A S M A N Y M E D I C AT I O N S
A S Y O U N G E R PAT I E N T S
3x46%
(Ages 70-79)

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Wherever, Whenever, However

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Rx and Front
Store Delivery
MinuteClinic
Telehealth

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B I G D ATA
M A C H I N E L E A R N I N G
P R E D I C T I V E A N A LY T I C S
A R T I F I C I A L I N T E L L I G E N C E
P E R S O N A L I Z AT I O N
I N T E R V E N T I O N TA R G E T I N G L O G I C
Over 466 Million
E X T R A C A R E C A R D S I S S U E D S I N C E 1 9 9 8
77 Million
A C T I V E E X T R A C A R E M E M B E R S
Nearly 1/4
O F T H E U S P O P U L AT I O N H A S U S E D T H E I R
E X T R A C A R E C A R D I N T H E L A S T Y E A R

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Thank You