E X P E R I E N C E B A S E D
C H O I C E
C H O I C E A R C H I T E C T U R E F O R H U M A N C O M P U T E R I N T E R A C T I O N
0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
E X P E R I E N C E B A S E D C H O I C E
• What is experience based choice?
• What are the different types of experience based
decisions?
• How are these techniques applied in various design
situations?
0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
E X P E R I E N C E
B A S E D PAT T E R N
• The idea that a decision
made in the past (with
some success) is likely a
decent option now.
• This is not availability
heuristic, it talks about
previous choices not
available information.
0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
S U B PAT T E R N S O F E X P E R I E N C E B A S E D
C H O I C E
• Recognition Primed Decision Making
• Habit Based Choice
• Reinforcement Based Choice
• Affect Based Choice
0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
R E C O G N I T I O N P R I M E D
D E C I S I O N M A K I N G
0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
N AT U R A L I S T I C
D E C I S I O N M A K I N G
• You are a fire fighter who
just reached the situation
and you see the fire is
growing rapidly, the stakes
are high because of the
location and there is a lot
of chaos because of the
fire.
• How do you make the next
decision?
0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
N AT U R A L I S T I C D E C I S I O N M A K I N G
• Klein et. al. predicted based on previous experiments,
that fire fighters would typically consider two course of
actions before deciding which one to execute.
• They would apply the consequence based model.
• But decision makers, didn’t see to make any decisions
but take actions based on his previous situation.
0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
N AT U R A L I S T I C
D E C I S I O N M A K I N G
• Why was it rational to make
that decision?
• The decision maker has a
great deal of experience
with previous similar
situations.
• There is no time for
exhaustive generalization
& comparison
0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
T H R E E F O R M S O F R E C O G N I T I O N
P R I M E D D E C I S I O N M A K I N G
H A B I T B A S E D C H O I C E
0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
H A B I T S A R E L E A R N E D
D I S P O S I T I O N S T O R E P E AT
PA S T R E S P O N S E S . T H E Y A R E
T R I G G E R E D B Y F E AT U R E S O F
T H E C O N T E X T T H AT H AV E
C O VA R I E D F R E Q U E N T LY W I T H
PA S T P E R F O R M A N C E ,
I N C L U D I N G P E R F O R M A N C E
L O C AT I O N S , P R E C E D I N G
A C T I O N S I N A S E Q U E N C E ,
A N D PA R T I C U L A R P E O P L E .
C O N T E X T S A C T I VAT E
H A B I T U A L R E S P O N S E S
D I R E C T LY, W I T H O U T T H E
M E D I AT I O N O F G O A L S TAT E S .
( P. 8 1 3 )
H A B I T S
0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
E M A I L C L I E N T S
H A B I T B A S E D C H O I C E
R E C O G N I T I O N P R I M E D D E C I S I O N
M A K I N G ( C H O I C E B A S E D O N
I N S T R U M E N T C O N D I T I O N I N G )
0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
R E S P O N D I N G T O A M E S S A G E W H I L E H E I S
D R I V I N G ( P O S I T I V E B E H AV I O R I N S O M E S E N S E )
C H O I C E B A S E D O N I N S T R U M E N T C O N D I T I O N I N G
A C O N S E Q U E N C E O F
B E H AV I O R I S A R E I N F O R C E R
I F I T I N C R E A S E S T H E
P R O B A B I L I T Y T H AT T H E S A M E
B E H AV I O R W I L L B E S H O W N I N
S I M I L A R S I T U AT I O N S I N T H E
F U T U R E .
R E I N F O R C E R
• R E I N F O R C E R S / P U N I S H E R S A R E
N O T I N T U I T I V E
• T I M I N G I S A N I M P O R TA N T
FA C T O R
0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
K E Y B O A R D
E X A M P L E
I N S T R U M E N T C O N D I T I O N I N G
0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
V I D E O G A M E S
R E I N F O R C E M E N T B A S E D C H O I C E
A F F E C T B A S E D C H O I C E
0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
U N P L E A S A N T E X P E R I E N C E
A F F E C T B A S E D C H O I C E
. . . R E P R E S E N TAT I O N S O F O B J E C T S
A N D E V E N T S I N P E O P L E ’ S M I N D S
A R E TA G G E D T O VA RY I N G D E G R E E S
W I T H A F F E C T. I N T H E P R O C E S S O F
M A K I N G A J U D G M E N T O R D E C I S I O N ,
P E O P L E C O N S U LT O R R E F E R T O A N
“ A F F E C T P O O L ” C O N TA I N I N G A L L
T H E P O S I T I V E A N D N E G AT I V E TA G S
C O N S C I O U S LY O R U N C O N S C I O U S LY
A S S O C I AT E D W I T H T H E
R E P R E S E N TAT I O N S .
A F F E C T H E U R I S T I C
0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
S AV E PA S S W O R D ?
A F F E C T B A S E D C H O I C E
TA K E A WAY
0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
• Past experience have a considerable effect on our
current decision making process
• New decisions might be based on a habit or might
reinforce by a positive reward
• Our past experience have a emotion associated with
it, which effects our decision making process

Experience based choice

  • 1.
    E X PE R I E N C E B A S E D C H O I C E C H O I C E A R C H I T E C T U R E F O R H U M A N C O M P U T E R I N T E R A C T I O N 0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
  • 2.
    E X PE R I E N C E B A S E D C H O I C E • What is experience based choice? • What are the different types of experience based decisions? • How are these techniques applied in various design situations? 0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
  • 3.
    E X PE R I E N C E B A S E D PAT T E R N • The idea that a decision made in the past (with some success) is likely a decent option now. • This is not availability heuristic, it talks about previous choices not available information. 0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
  • 4.
    S U BPAT T E R N S O F E X P E R I E N C E B A S E D C H O I C E • Recognition Primed Decision Making • Habit Based Choice • Reinforcement Based Choice • Affect Based Choice 0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
  • 5.
    R E CO G N I T I O N P R I M E D D E C I S I O N M A K I N G 0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
  • 6.
    N AT UR A L I S T I C D E C I S I O N M A K I N G • You are a fire fighter who just reached the situation and you see the fire is growing rapidly, the stakes are high because of the location and there is a lot of chaos because of the fire. • How do you make the next decision? 0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
  • 7.
    N AT UR A L I S T I C D E C I S I O N M A K I N G • Klein et. al. predicted based on previous experiments, that fire fighters would typically consider two course of actions before deciding which one to execute. • They would apply the consequence based model. • But decision makers, didn’t see to make any decisions but take actions based on his previous situation. 0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
  • 8.
    N AT UR A L I S T I C D E C I S I O N M A K I N G • Why was it rational to make that decision? • The decision maker has a great deal of experience with previous similar situations. • There is no time for exhaustive generalization & comparison 0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
  • 9.
    T H RE E F O R M S O F R E C O G N I T I O N P R I M E D D E C I S I O N M A K I N G
  • 12.
    H A BI T B A S E D C H O I C E 0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
  • 13.
    H A BI T S A R E L E A R N E D D I S P O S I T I O N S T O R E P E AT PA S T R E S P O N S E S . T H E Y A R E T R I G G E R E D B Y F E AT U R E S O F T H E C O N T E X T T H AT H AV E C O VA R I E D F R E Q U E N T LY W I T H PA S T P E R F O R M A N C E , I N C L U D I N G P E R F O R M A N C E L O C AT I O N S , P R E C E D I N G A C T I O N S I N A S E Q U E N C E , A N D PA R T I C U L A R P E O P L E . C O N T E X T S A C T I VAT E H A B I T U A L R E S P O N S E S D I R E C T LY, W I T H O U T T H E M E D I AT I O N O F G O A L S TAT E S . ( P. 8 1 3 ) H A B I T S 0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
  • 14.
    E M AI L C L I E N T S H A B I T B A S E D C H O I C E
  • 15.
    R E CO G N I T I O N P R I M E D D E C I S I O N M A K I N G ( C H O I C E B A S E D O N I N S T R U M E N T C O N D I T I O N I N G ) 0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
  • 16.
    R E SP O N D I N G T O A M E S S A G E W H I L E H E I S D R I V I N G ( P O S I T I V E B E H AV I O R I N S O M E S E N S E ) C H O I C E B A S E D O N I N S T R U M E N T C O N D I T I O N I N G
  • 17.
    A C ON S E Q U E N C E O F B E H AV I O R I S A R E I N F O R C E R I F I T I N C R E A S E S T H E P R O B A B I L I T Y T H AT T H E S A M E B E H AV I O R W I L L B E S H O W N I N S I M I L A R S I T U AT I O N S I N T H E F U T U R E . R E I N F O R C E R • R E I N F O R C E R S / P U N I S H E R S A R E N O T I N T U I T I V E • T I M I N G I S A N I M P O R TA N T FA C T O R 0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
  • 18.
    K E YB O A R D E X A M P L E I N S T R U M E N T C O N D I T I O N I N G 0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
  • 19.
    V I DE O G A M E S R E I N F O R C E M E N T B A S E D C H O I C E
  • 20.
    A F FE C T B A S E D C H O I C E 0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
  • 21.
    U N PL E A S A N T E X P E R I E N C E A F F E C T B A S E D C H O I C E
  • 22.
    . . .R E P R E S E N TAT I O N S O F O B J E C T S A N D E V E N T S I N P E O P L E ’ S M I N D S A R E TA G G E D T O VA RY I N G D E G R E E S W I T H A F F E C T. I N T H E P R O C E S S O F M A K I N G A J U D G M E N T O R D E C I S I O N , P E O P L E C O N S U LT O R R E F E R T O A N “ A F F E C T P O O L ” C O N TA I N I N G A L L T H E P O S I T I V E A N D N E G AT I V E TA G S C O N S C I O U S LY O R U N C O N S C I O U S LY A S S O C I AT E D W I T H T H E R E P R E S E N TAT I O N S . A F F E C T H E U R I S T I C 0 % 2 5 % 5 0 % 7 5 % 1 0 0 %
  • 23.
    S AV EPA S S W O R D ? A F F E C T B A S E D C H O I C E
  • 24.
    TA K EA WAY 0 % 2 5 % 5 0 % 7 5 % 1 0 0 % • Past experience have a considerable effect on our current decision making process • New decisions might be based on a habit or might reinforce by a positive reward • Our past experience have a emotion associated with it, which effects our decision making process