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Canon Information Management evenement 
Düsseldorf 
26 november 2014 
Canon Digitale Postverwerking
Canon Digitale Postverwerking 
Organisaties worden geconfronteerd met een steeds meer divers aanbod aan binnenkomende post. Naast de afnemende stroom ‘normale’ post komt informatie binnen per e-mail, als bijlage, via Twitter etc. 
Voor organisaties zijn grote voordelen te behalen, namelijk door deze analoge en digitale post op een gestructureerde manier te verwerken en naar één formaat te brengen. 
In deze presentatie worden enkele internationale onderzoeken op dit gebied behandeld die aantonen wat o.a. de voordelen van digitale postverwerking zijn. 
Het Nederlandse bedrijf Connexxion vertelt over haar ervaringen met Canon oplossingen voor het verwerken en digitaliseren van mutaties in personeelsdossiers. 
Wilt u meer weten? Neem contact op met Canon Nederland. Tel. 073-6815815. 
Of volg deze link voor meer informatie 
Canon for Business 2014 
Op 26 november 2014 vond in Düsseldorf het tweede internationale evenement over Information Management plaats, georganiseerd door Canon. 
Op het evenement waren diversen parallelsessies over specifieke onderwerpen waarbij externe experts en klanten van Canon vertelden over trends en ervaringen.
THE EASY STEPS YOU CAN TAKE TO BRING YOUR MAILROOM INTO THE DIGITAL ERA 
SELECT GROUP B ON YOUR IPAD 
DIGITAL MAILROOM 
MICHAEL SCHUETRUMPF 
INFORMATION MANAGEMENT SOLUTIONS, CANON GERMANY
AGENDA 
Market Trends Winning the paper war: the latest trends in pursuit of the paperless office 
The Success Stories Better data delivery: How DMR solved Connexxion’s HR information overload 
Canon’s View on the Digital Mailroom Overcoming inbound inundation… 
Summary A chance to elaborate on solutions further in the consultancy area
INFORMATION AT WORK 
THE MARKET TRENDS
LATEST TRENDS IN PURSUIT OF THE PAPERLESS OFFICE… 
You have to kick 
the paper 
out of the process!
LATEST TRENDS IN PURSUIT OF THE PAPERLESS OFFICE… 
AIIM – ASSOCIATION FOR INFORMATION AND IMAGE MANAGEMENT 
Advocate and supporter of information professionals for nearly 70 years.
IS ‘PAPER-FREE’ A CORPORATE OBJECTIVE? 
• 
Continuous process improvement 
• 
Reduce environmental impact 
• 
Improve response times to customers 
• 
Rationalize printers/copiers 
• 
Cut back-office overheads 
• 
Reduce mail delivery points 
• 
Process re-engineering 
• 
Outsource more functions 
• 
Improve accuracy of customer data 
• 
Better business intelligence/big data90% yes 
One or more of these campaigns 
in place: 
Paper reduction is part of business improvement campaigns: 
75% yes 
Have a specific policy or maxim to “Drive paper out of the business” : 
27% yes 
Source: AIIM, 2013
PAPER VOLUMES 
19% 
41% 
Amount of paper flowing through business processes 
Of orgs. “increasing” 
Of orgs. “decreasing” 
Of orgs. “decreasing” 
Source: AIIM, 2013
EMAILED INVOICES 
77% print a copy of invoices that arrive as PDFs 16% print a copy and then scan it in! 31% print invoices that arrive by fax and then scan them back in Only 23% pass PDFs or faxes directly as images to the capture/ workflow system. 
Source: AIIM, 2013
17% of organizations scan half or more of their inbound mail on entry 
37% of organizations scan half or more of their inbound mail at the point-of-process 
46% of organizations scan half or more of their inbound mail for archive post-process 
INBOUND MAIL
POINT OF CAPTURE 
We only do ad-hoc scanning 
%age of companies 
Source: AIIM, 2013 
Value 
Scan to archive after the process 
Scan in advance of the process 
Scan “at the door” Digital mailroom 
42% 
26% 
21% 
10%
DIGITAL MAILROOM SCENARIO 
Source: AIIM, 2013 
Centralized through a large floor-standing mailroom scanner or scanners; 41% 
Centralized using multiple desktop production scanners; 26% 
Distributed capture at branch-offices, etc.; 19% 
Outsourced capture of incoming mail; 5% 
None of these; 10% 
Which of the following “digital mailroom” scenarios do you use?
TOP 3 CONCERNS ABOUT PAPER FREE 
Investment Costs 
32% 
Need Physical 
Signatures 
45% 
Legal 
Admissibility 
33% 
Source: AIIM, 2013
DIGITAL MAILROOM BENEFITS 
• 
Improved mail traceability andcompliance 
60% 
48% 
38% 
• 
Faster turnaround to customers 
• 
Inbound mail immediately availableto mobile, tele-working andcustomer-facing staff 
Source: AIIM, 2013
CAPTURE AT HOME OR EMPLOYEE MOBILE 
Biggest benefits from extending distributed capture to the branch, home, portable or mobile devices of employees: 
Process is triggered in minutes, not hours or days 
Field staff can trigger processes without going back to base 
Savings in physical transport, handling and storage costs 
Source: AIIM, 2013
PAPER FREE PROCESSES ROI 
3 months; 7% 
6 months; 14% 
12 months; 29% 
18 months; 15% 
2 years; 19% 
3 years; 4% 
More than 3 years; 11% 
Overall, what would you say has generally been the payback period for these paper-free process projects? 
66% achieving 
payback in 18 months or less. 
50% within a single 12month budgeting period. 
Source: AIIM, 2013
CONCLUSIONS 
How is your organization going to remain competitive in a mobile, always on, dispersed-workforce world if it clings to its paper-laden processes? 
Paper-Free Processes provide faster response, more flexibility, improved workflow monitoring and better compliance. 
Consider every process to be a candidate for paper-free. 
Extend capture to the boundaries of the organization. 
Source: AIIM, 2013
ERNA VAN LAAR HR CONSULTANT, CONNEXXION 
Connexxion is a Dutch public transport provider, with over 14,000 employees and 150 sites. 
SUCCESS STORY: CONNEXXION
INFORMATION AT WORK SUCCESS STORY
DIGITAL MAILROOM 
CANON’S VIEW
DIGITAL MAILROOM – COMMON PRACTICES 
• 
Paper intensive process 
• 
Mail often copied, re-printed, re-posted 
• 
Manual mail management (sorting, extracting data, distribution) 
• 
Physical inter-office distribution 
• 
Documents managed unsecurely 
• 
Physical space used to store incoming business critical documents(HR files, invoices, etc) 
Sender 
Channels 
Mailroom 
Business
DIGITAL MAILROOM – WHY CHANGE? 
• 
Reduced hard copies 
• 
Minimised archivingspace 
• 
Reduced resourcestime 
• 
Quicker mail delivery, with compression 
• 
Easier documentssharing and editing 
• 
Faster mail retrievalwith mobility access 
• 
Clear process visibility 
• 
Only relevant mailto users 
• 
Dramatically reducedmail losses 
• 
More secure mail withdigital storage 
• 
Full traceability ofworkflow 
• 
Controlled access toconfidential mail 
Sender 
Channels 
Mailroom 
Business 
REDUCED COSTS 
INCREASED EFFICIENCY 
BETTER CONTROL 
IMPROVED 
COMPLIANCE
Let us show you how we can help you grow your business! 
• 
Deliver ExceptionalCustomer Experience 
• 
Gain CompetitiveAdvantage 
• 
Meet RegulatoryCompliance
THANK YOU
THANK YOU

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Information at Work: Digital Mailroom

  • 1. Canon Information Management evenement Düsseldorf 26 november 2014 Canon Digitale Postverwerking
  • 2. Canon Digitale Postverwerking Organisaties worden geconfronteerd met een steeds meer divers aanbod aan binnenkomende post. Naast de afnemende stroom ‘normale’ post komt informatie binnen per e-mail, als bijlage, via Twitter etc. Voor organisaties zijn grote voordelen te behalen, namelijk door deze analoge en digitale post op een gestructureerde manier te verwerken en naar één formaat te brengen. In deze presentatie worden enkele internationale onderzoeken op dit gebied behandeld die aantonen wat o.a. de voordelen van digitale postverwerking zijn. Het Nederlandse bedrijf Connexxion vertelt over haar ervaringen met Canon oplossingen voor het verwerken en digitaliseren van mutaties in personeelsdossiers. Wilt u meer weten? Neem contact op met Canon Nederland. Tel. 073-6815815. Of volg deze link voor meer informatie Canon for Business 2014 Op 26 november 2014 vond in Düsseldorf het tweede internationale evenement over Information Management plaats, georganiseerd door Canon. Op het evenement waren diversen parallelsessies over specifieke onderwerpen waarbij externe experts en klanten van Canon vertelden over trends en ervaringen.
  • 3. THE EASY STEPS YOU CAN TAKE TO BRING YOUR MAILROOM INTO THE DIGITAL ERA SELECT GROUP B ON YOUR IPAD DIGITAL MAILROOM MICHAEL SCHUETRUMPF INFORMATION MANAGEMENT SOLUTIONS, CANON GERMANY
  • 4. AGENDA Market Trends Winning the paper war: the latest trends in pursuit of the paperless office The Success Stories Better data delivery: How DMR solved Connexxion’s HR information overload Canon’s View on the Digital Mailroom Overcoming inbound inundation… Summary A chance to elaborate on solutions further in the consultancy area
  • 5. INFORMATION AT WORK THE MARKET TRENDS
  • 6. LATEST TRENDS IN PURSUIT OF THE PAPERLESS OFFICE… You have to kick the paper out of the process!
  • 7. LATEST TRENDS IN PURSUIT OF THE PAPERLESS OFFICE… AIIM – ASSOCIATION FOR INFORMATION AND IMAGE MANAGEMENT Advocate and supporter of information professionals for nearly 70 years.
  • 8. IS ‘PAPER-FREE’ A CORPORATE OBJECTIVE? • Continuous process improvement • Reduce environmental impact • Improve response times to customers • Rationalize printers/copiers • Cut back-office overheads • Reduce mail delivery points • Process re-engineering • Outsource more functions • Improve accuracy of customer data • Better business intelligence/big data90% yes One or more of these campaigns in place: Paper reduction is part of business improvement campaigns: 75% yes Have a specific policy or maxim to “Drive paper out of the business” : 27% yes Source: AIIM, 2013
  • 9. PAPER VOLUMES 19% 41% Amount of paper flowing through business processes Of orgs. “increasing” Of orgs. “decreasing” Of orgs. “decreasing” Source: AIIM, 2013
  • 10. EMAILED INVOICES 77% print a copy of invoices that arrive as PDFs 16% print a copy and then scan it in! 31% print invoices that arrive by fax and then scan them back in Only 23% pass PDFs or faxes directly as images to the capture/ workflow system. Source: AIIM, 2013
  • 11. 17% of organizations scan half or more of their inbound mail on entry 37% of organizations scan half or more of their inbound mail at the point-of-process 46% of organizations scan half or more of their inbound mail for archive post-process INBOUND MAIL
  • 12. POINT OF CAPTURE We only do ad-hoc scanning %age of companies Source: AIIM, 2013 Value Scan to archive after the process Scan in advance of the process Scan “at the door” Digital mailroom 42% 26% 21% 10%
  • 13. DIGITAL MAILROOM SCENARIO Source: AIIM, 2013 Centralized through a large floor-standing mailroom scanner or scanners; 41% Centralized using multiple desktop production scanners; 26% Distributed capture at branch-offices, etc.; 19% Outsourced capture of incoming mail; 5% None of these; 10% Which of the following “digital mailroom” scenarios do you use?
  • 14. TOP 3 CONCERNS ABOUT PAPER FREE Investment Costs 32% Need Physical Signatures 45% Legal Admissibility 33% Source: AIIM, 2013
  • 15. DIGITAL MAILROOM BENEFITS • Improved mail traceability andcompliance 60% 48% 38% • Faster turnaround to customers • Inbound mail immediately availableto mobile, tele-working andcustomer-facing staff Source: AIIM, 2013
  • 16. CAPTURE AT HOME OR EMPLOYEE MOBILE Biggest benefits from extending distributed capture to the branch, home, portable or mobile devices of employees: Process is triggered in minutes, not hours or days Field staff can trigger processes without going back to base Savings in physical transport, handling and storage costs Source: AIIM, 2013
  • 17. PAPER FREE PROCESSES ROI 3 months; 7% 6 months; 14% 12 months; 29% 18 months; 15% 2 years; 19% 3 years; 4% More than 3 years; 11% Overall, what would you say has generally been the payback period for these paper-free process projects? 66% achieving payback in 18 months or less. 50% within a single 12month budgeting period. Source: AIIM, 2013
  • 18. CONCLUSIONS How is your organization going to remain competitive in a mobile, always on, dispersed-workforce world if it clings to its paper-laden processes? Paper-Free Processes provide faster response, more flexibility, improved workflow monitoring and better compliance. Consider every process to be a candidate for paper-free. Extend capture to the boundaries of the organization. Source: AIIM, 2013
  • 19. ERNA VAN LAAR HR CONSULTANT, CONNEXXION Connexxion is a Dutch public transport provider, with over 14,000 employees and 150 sites. SUCCESS STORY: CONNEXXION
  • 20. INFORMATION AT WORK SUCCESS STORY
  • 22. DIGITAL MAILROOM – COMMON PRACTICES • Paper intensive process • Mail often copied, re-printed, re-posted • Manual mail management (sorting, extracting data, distribution) • Physical inter-office distribution • Documents managed unsecurely • Physical space used to store incoming business critical documents(HR files, invoices, etc) Sender Channels Mailroom Business
  • 23. DIGITAL MAILROOM – WHY CHANGE? • Reduced hard copies • Minimised archivingspace • Reduced resourcestime • Quicker mail delivery, with compression • Easier documentssharing and editing • Faster mail retrievalwith mobility access • Clear process visibility • Only relevant mailto users • Dramatically reducedmail losses • More secure mail withdigital storage • Full traceability ofworkflow • Controlled access toconfidential mail Sender Channels Mailroom Business REDUCED COSTS INCREASED EFFICIENCY BETTER CONTROL IMPROVED COMPLIANCE
  • 24. Let us show you how we can help you grow your business! • Deliver ExceptionalCustomer Experience • Gain CompetitiveAdvantage • Meet RegulatoryCompliance