Seminar gehouden op het Information at Work event dat gehouden is op 26 november 2014 in Düsseldorf georganiseerd door Canon.

1. CANON BUSINESS SERVICES
NEXT GENERATION OUTSOURCING
DARIAN SIMS @SimsThinks
EMEA HEAD OF MARKETING,
CANON BUSINESS SERVICES

2. AGENDA
Jamie Liddell – Editor, Outsource
Darian Sims – EMEA Head of Marketing, Canon Business Services
Hans Hakkens – EMEA Service Line Manager, Canon Business Services
Giacomo Rocchi – EMEA Service Line Manager, Canon Business Services
Summary Demonstrating of the value of outsourcing as a way to help drive transformation, innovation and growth. Insight from your peers in the market and on our panel.

3. The 2000s
Today
2015 – and beyond
Paper-centric processes
Analogue + start digitization
Rise in importance of information centric processes
Customer shift to digital transformation
Task and function based services
Predominantly people based
Transformational services:
Re-shaping and future- proofing business processes
Optimizing existing inbound processes
Analogue to digital transformation
Non-core activities executed by CBS
Fully paper-centric
CANON DELIVERY
NEXT GENERATION OUTSOURCING

4. POLL 1
What are the main reasons to outsource document and information processes to a partner?
1.
Force change into your business
2.
Compliance requirements
3.
Transform processes
4.
Reduce operating costs
5.
Gain new business process skills
Only choose 1!

5. Source: HfS Research and the London School of Economics Outsourcing Unit, 2011
Sample: 347 Buyers of Outsourcing Services

6. LET US INTRODUCE OURSELVES – CANON BUSINESS SERVICES
We are a dedicated business group within Canon that deliver consultancy and outsourced services
1
7
countries
customers
employees

7. Market presence in over 70 countries,
30,000 employees
Medical events management – Challenges
•
Operational cost pressure
•
Management of business andinformation processes related toevents
•
Need full compliance with Italy’sstrict Pharma regulations
THE LARGEST JAPANESE PHARMACEUTICAL COMPANY

8. Ready for multichannel client engagements
100%
Improved business agility and communication effectiveness
20%
Operational cost reduction
Compliance of all medical events information with AIFA strict regulations and specifications
100%
1000
Events managed in 2013
DOCUMENT CONTROL SERVICES
CBS manages all the information related to congress and events organization, in compliance with National Department of Health (AIFA)

9. AEGON
operates in more than 20 markets globally, providing life insurance, pensions and asset management products
Headquarters: The Hague, Netherlands
Turnover of €27.6bn
Employees: 27,474

10. Ready for multichannel client engagements
100%
70%
Document process time improvement
25%
Operational cost reduction
ISO 27001 / 14001 / 9001 compliant
100%

11. BRIDGING THE GAP BETWEEN COMPANY AND CUSTOMER

12. Which of these priorities will affect most change on your company in the next 3 years?
1.
More targeted marketing
2.
Optimising workflows and straight through processing
3.
Improve customer service withenterprise-wide synergies
4.
More multi-channel customer engagement
5.
Leverage customer data
POLL QUESTION 2
Only choose 1!

13. KEY PROCESS CHANGES OVER THE NEXT 3 YEARS

14. The 2000s
Today
2015 – and beyond
Paper-centric processes
Analogue + start digitization
Rise in importance of information centric processes
Customer shift to digital transformation
Task and function based services Predominantly people based
Transformational services:
Re-shaping and future- proofing business processes
Optimizing existing inbound processes
Analogue to digital transformation
Non-core activities executed by CBS
Fully paper-centric
CANON DELIVERY
NEXT GENERATION OUTSOURCING
Creating value in a world of Big Data
Data-driven business processing
Consultancy & technology focused
Business value-driven services
Data & critical information
Enrich the outbound communications Deliver closed-loop customer eco-system Industrialize information processes

15. •
Deliver ExceptionalCustomer Experience
•
Gain CompetitiveAdvantage
•
Meet RegulatoryCompliance
Let us show you how we can help you grow your business!

16. THANKYOU

17. THANKYOU